Honda of Owings Mills
9701 Reisterstown Road,
Owings Mills, MD 21117
Hours of Operation
Monday-Friday: 7:30am - 6pm
Saturday: 8am - 5pm
Sunday: CLOSED
This dealership did not provide any quick reference driving directions.
Hours of Operation
Monday-Friday: 7:30am - 6pm
Saturday: 8am - 5pm
Sunday: CLOSED
Hours of Operation
Monday-Friday: 9am - 8pm
Saturday: 9am - 6pm
Sunday: CLOSED
Contact Form - Used to communicate with the dealership regarding customer requests/concerns/inquiries. [Wrap Code: will vary based on request]
Payment Option(s):
This dealership does not accept checks for parts or service.
- Financed Parts or Services - Refer to Flex Pay section.
- Non-Financed Parts or Services - Available; Customers can receive email and text payment requests from the store and access, print, and reference payment receipts.
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Questions about payments should be referred to a service advisor.
This dealership offers flexible payment plans to finance parts or services. Details will be discussed by the advisor.
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Primary Partner: Sunbit - offers a “pay-over-time” option with 3, 6, or 12- month payment plans (approval based on credit). A down payment with a bank-issued debit card is required and a payment method for recurring payments will also be needed. After good payment history with Sunbit, some customers might receive a personalized invitation link to a Sunbit Card application.
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| Pre-Qualification Requirements | 1) Email address, 2) State-issued ID or driver’s license, and 3) Bank-issued debit card.. .A payment method for recurring payments will also be needed. |
| Apply Online | apply.sunbit.com/(TBD) |
| Access Account | my.sunbit.com/login |
| Inquiries / Contact | Website: sunbit.com/contact-us/ Email: support@sunbit.com Phone: (855) 678-6248 FAQ: sunbit.com/im-a-consumer/customer-service/ |
Product/Coverage Cancellation:
Customers can cancel coverage for the following products sold by the dealership:
| Products that can be canceled: |
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| Items needed to cancel product: |
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| Inquiries / Contact: | Website: Dealership website (Finance tab) Email: customercancellations@group1auto.com Phone: (713) 360-5488 |
Please be advised that ResistAll/NG2 Protection products are non-cancellable.*
Other Dealership Information:
This dealership does not have charging stations onsite. To find the nearest charging location click here.
Brand Information:
Disclaimer: Data on this page applies to vehicle(s) purchased in the United States.
Information may not be applicable for vehicle(s) purchased out of the country.
Warranty and Service/Maint. Plan information can be verified by internal SDC Teams. Please have vehicle information (including VIN) and item(s) you need verified ready.
- Helpline: For over-the-phone assistance, contact the Helpline.
Honda:
For 2023 – 2024 Models
- 2 years or 24,000 miles, whichever occurs first.
For 2025 Models and Newer:
- 1 Service within 1 year or 12,000 miles, whichever occurs first
To be eligible for complimentary services, the maintenance minder light must be on at the time of servicing, otherwise the claim will not be covered (ⓘ).
Honda Service Pass (Complimentary) :
The plan includes standard oil and filter changes, tire rotations, and multi-point inspections.
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Transferable: Unknown
Honda Care (Prepaid): Addresses factory recommended maintenance within 3 years or 36,000 miles as outlined in the vehicle's Owner’s Manual
Honda Component Coverage (Prepaid): Covers Drivetrain, Electronics, Chassis, Heating/Cooling and Honda Genuine Accessories
Powertrain Coverage (Prepaid): Covers Engine, Drive Axle (Front and Rear), Transmission, Seals, Gaskets and Fluids
Honda Care Sentinel Oil Change Coverage (Prepaid): Covers Routine Oil Changes, Road Hazard Tire Protection, Component Coverage, Roadside Assistance, Trip Interruption Benefit and Concierge Services
Transferable: Unknown
Honda Maintenance Minder system automatically adjusts the maintenance intervals based on engine operating characteristics, your driving habits, and the climate that you have operated your vehicle in - exact mileage service varies.
Customers will see dashboard reminders of the following when service is due:
Some scheduled maintenance items are independent of the maintenance minder system.
- Brake Fluid – Should be replaced every 3 years, the idle speed should be inspected every 160,000 miles and valves adjusted if noisy.
There are driving situations where few maintenance items deviate from minder system:
- Air Filters – Honda recommends replacement every 15,000 miles if you drive the vehicle often in dusty areas.
- ATF - Honda recommends replacement every 30,000 if you use the vehicle mostly for towing or drive in mountainous areas.
- Timing Belt (if equipped) – Honda recommends replacement every 60,000 if vehicle is driven in areas that commonly have temperatures above 110° F or below -20° F.
To view Warranty information click here.
To view Owner’s Manual click here
To access visual guide for Honda lineup click here
Technology – Honda Link
Honda Link – Offers vehicle guides, roadside assistance, recall notifications, parking reminders and easy service scheduling – standard for select vehicles
- Safety Package: Includes automatic Collision Notifications, Enhanced Roadside Assistance, Emergency Calls, and Personal Data Wipe — 12 months complimentary.
- Convenience Package: Includes Remote Start, Security Alarm Alert, Speed Alert, Destination by Voice and Stolen vehicle Locator– 90day trial period.
- Personal Concierge Package: Includes access to knowledgeable specialist who can assist with planning a last minute trip, booking hotel or restaurant reservations, or finding special events nearby – 90day trial period.
If customer have questions about their enrollment or Honda Link subscription, advise them to contact HondaLink for more details. Representatives are available 24/7.
(855) 508-2417
Dashboard Visual Guide
Color Basics:
- Red indicates a potentially serious problem or safety issue, but Red may also indicate an important reminder. If it is flashing, it is important and could be unsafe to drive.
- Yellow/orange mean something needs to be serviced or repaired soon. If it is flashing, it is important and could be unsafe to drive.
- Green or Blue is only telling you that a system is on or operating.
Frequently Asked Questions
Retail gasoline stations in the United States sell three main grades of gasoline based on the octane level:
- Regular (ⓘ) - the lowest octane fuel (generally 87-88).
- Mid-Grade (ⓘ) - the middle range octane fuel (generally 89–90).
- Premium (ⓘ) - the highest octane fuel (generally 91–94).
If the octane rating used is less than required, damage to the engine may occur and may void the vehicle warranty.
Customers can confirm the information on the lists by checking their Owner’s Manual or by referring to the label on the inside of the fuel-filler door
Source: eia.gov / fueleconomy.gov
- Honda recommends only oils displaying the AP1 “Starbust” certification symbol (To view image click here)
- Oil viscosities may vary by model..
- See Owner’s Manual for exact oil type based on vehicle model (0W-40/5W-30).
Quick Reference Oil Guide listed below:
To view a list of Frequently Asked Questions directly from the Honda site click here
To view a list of additional Product Protection Plans click here.
Honda Client Relations
Acura:
- For 2023 Models and newer, excluding Battery Electric Vehicles (BEVs).
Acura Maintenance Packages (Complimentary) : For 2023 models and newer - Excludes any Battery Electric Vehicles (BEVs). The plan includes standard oil and filter changes, tire rotation, and multi-point inspections.
Transferable: Yes; Transferable to second owner only. A $50 option transfer fee will be applied (in most states).
Acura Maintenance Minder system automatically adjusts the maintenance intervals based on engine operating characteristics, your driving habits, and the climate that you have operated your vehicle in - exact mileage service varies.
Customers will see dashboard reminders of the following when service is due:
To view Warranty information click here.
To view Owner’s Manual click here.
To access visual guide for Acura lineup click here.
Technology – Acura Link
Acura Link – Offers Real-Time Traffic, Weather and in-vehicle messages and service appointments. For 2014 and newer vehicles, feature also include a cloud based service that allows for two way flow of data and voice commands – there are three subscription levels.
- Acura Link Standard Package: Includes cloud-based navigation with continuously updated traffic data for freeways and surface streets—all at no additional cost for the first three years of ownership.
- Acura Link Connect Package: Includes access to a virtual dashboard using a smartphone, tablet or computer. Access to lock or unlock the doors, get an alert if the alarm is going off, check tire and fuel level status, even sound the horn and flash the headlights. Also included, in-vehicle roadside assistance and emergency service requests at the press of a button and automatic request for emergency response services – 90day trial period.
- Acura Link Premium Package: Includes on demand, live support from a personal assistant, 24 hours a day, seven days a week. AcuraLink agents can make hotel, restaurant or travel reservations, search for locations and send directions directly to your vehicle’s navigation system – 90day trial period.
If customer have questions about their Acura link, advise them to contact AcuraLink support for more details.
(877) 375-2638
Dashboard Visual Guide
Color Basics:
- Red indicates a potentially serious problem or safety issue, but Red may also indicate an important reminder. If it is flashing, it is important and could be unsafe to drive.
- Yellow/orange mean something needs to be serviced or repaired soon. If it is flashing, it is important and could be unsafe to drive.
- Green or Blue is only telling you that a system is on or operating.
Frequently Asked Questions
Retail gasoline stations in the United States sell three main grades of gasoline based on the octane level:
- Regular (ⓘ) - the lowest octane fuel (generally 87-88).
- Mid-Grade (ⓘ) - the middle range octane fuel (generally 89–90).
- Premium (ⓘ) - the highest octane fuel (generally 91–94).
If the octane rating used is less than required, damage to the engine may occur and may void the vehicle warranty.
Customers can confirm the information on the lists by checking their Owner's Manual or by referring to the label on the inside of the fuel-filler door
Source: eia.gov / fueleconomy.gov
- Acura recommends only oils displaying the AP1 “Starbust” certification symbol (To view image click here).
- Oil viscosities may vary by model.
- See Owner's Manual for exact oil type based on vehicle model (0W-40/5W-30).
To view a list of Frequently Asked Questions directly from the Acura site click here.
To view a list of additional Product Protection Plans click here.
Acura Client Relations
Personnel:
Personnel Image(s): This dealership does not have a “Meet Our Staff” page
Service Drive Ext: 6482
Some individual extensions/voice messages might not be set up or recently changed (ⓘ)
Service Drive Email Link:
If the Contact Forms are unavailable, use the distribution group email to reach the store (ⓘ)
Curtis Brodie
Cynthia Harvey
Joshua Shaikh
Matt Miller
Mitchell Jaspan
Sara Kreller
Vincent Hammond
Yaniah Daye
Internal Advisor(s) (ⓘ):
Management Team:
Service Manager – Blake Berger
Service Director – Anthony Ettema
General Manager – Robert Perry
Other Dealership Personnel:
Parts Manager - Jamey Hirsch
Referrals:
Roadside Assistance
Towing: Advise customers to have tow driver deliver keys directly to staff on the Service Drive; If delivery is outside of normal service hours - See Transportation Tab (ⓘ)
Honda Roadside Assistance will tow the vehicle from public roadways (ⓘ) to the nearest Honda dealership; additional charges may apply if a customer requests a further location. See link below for additional exclusions/restrictions that may apply.
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(866) 864-5211
- 3 years or 36,000 miles, whichever comes first.
The third party service provider(s) listed below can tow a vehicle to this dealership. However, customers are advised to check their insurance policy for possible roadside coverage. If a vehicle was involved in a collision/accident and also requires service it must be taken to the collision center first for repairs (see Collision drop down).
TBD
(000) 000-0000
Distance from Dealership: within 0 miles
- If using a referred towing company, charges can be billed directly to the customers’ Repair Order (RO).
- If using a non-referred towing company, payment maybe required by the towing company upon delivery.
Collision:
Insurance Claims
To possibly avoid upfront costs, customers should file an insurance claim (ⓘ) prior to arranging repairs. The insurance provider will determine cost (if any) for towing/repairs based on insurance coverage. If repairs are done prior to starting a claim, the customer may be responsible for all costs and for obtaining reimbursement (if any) from their policy provider.
Collision and Service Inquiries
If a vehicle was involved in a collision/accident and also requires maintenance service it must be taken to the collision center for repairs first. The collision center will coordinate service.
Customer Pay/Cost Inquiries
- GP1 Collision Centers:
GP1 Collision Centers offer complimentary visual inspections and estimates. If a customer later decides to file an insurance claim additional fees may apply.
- Third Party Collision Centers:
For cost inquiries from a third party collision center, the customer will need to speak with that facility directly.
Vehicles must be taken to the Service Dept for the following instances:
- Flood/Water damage.
- Manufacturer Defects (ⓘ) - within warranty and not involved in a collision/accident
Below are eligible locations customers can use or they can have their insurance provider recommend a repair facility.
10301 Southard Dr
Beltsville, MD 20705
(240) 927-4190
Distance from Dealership: within 20 miles
If the customer has warranty/insurance coverage, refer them to their provider.
Additional Information:
- Customers leasing a vehicle are required to take their vehicle into a certified collision center for any body work or collision repair.
- Customers should contact their leasing company to report accidents/damages.
Vehicle Locators:
Some manufacturers offer a "locate your parked vehicle" feature accessible through their app. To view a list of manufacturers that offer this feature, click here.
A vehicle could be towed to an impound lot for a number of reasons such as being illegally parked, left behind due to inclement weather, street cleaning, or abandonment.
City/County Towing Database (ⓘ) : None found
- Customers who suspect their vehicle was towed should contact whichever police department has jurisdiction in the place where the car was towed from (all wrecker services notify local police).
Additional Information:
- Impounded from a private property/business.
- Look for towing signs on the property, or ask the property owner which wrecker service they used to tow vehicles.
- Owners can also contact whichever police department has jurisdiction in the place where the car was towed from (all wrecker services notify local police).
If a vehicle is suspected stolen, the customer should contact authorities immediately.
If an owner is enrolled in an additional security plan offered by the manufacturer or third party, police will coordinate with the provider to locate the stolen vehicle.
- Stolen Vehicle Locator - To view a list of manufacturers that offer this feature, click here.
- Lojack Enabled - Customer should report the theft through Lojack
(police report can be filed through the app).
Additional Information:
- If not enrolled in any additional security plans - Customers will need to contact whichever police department has jurisdiction in the place where your car was stolen and report the theft.
Scheduling Preferences:
Schedule with "No Preference" unless the customer has a preferred advisor
Supported Makes (ⓘ) :
- Honda.
- Acura.
Carry Overs:
Visits scheduled Monday-Friday after 5pm or Saturday after 3pm may carry over to the next business day.
Accessories (ⓘ): Schedule as allowed
Appearances:
- Dent/Dings and Scratches:
If customer is paying out of pocket or using insurance, refer to Collision Center (see REFERRALS tab).
- Paint: If a customer needs to purchase touch up paint, refer them to the parts department (VIN number needed).
- Vandalism: See Vandalism section at the bottom of this page.
Car Washes and Exterior Details cannot be performed in rainy/snowy weather or freezing temperatures (32 °F or lower). To see weather forecast, click here.
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Car Wash:
- Complimentary with scheduled service: Yes.
- Without scheduled service (stand-alone): Car wash walk-ins accepted free of charge; total wait time cannot be guaranteed especially during peak times (ⓘ) .
Detail Option(s):
- Basic Car Wash & Vacuum (ⓘ) .
- Interior Detail (ⓘ) .
- Exterior Detail (ⓘ) .
- Full/Complete Detail (ⓘ) .
Scheduling Instructions: See Due Bill / We Owe section
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ResistAll (ⓘ) and Auto Butler (ⓘ) protect against harmful UV rays and condition upholstery, dashboards, doors and other interior surfaces to keep them in showroom condition - typically applied at the vehicle's time of purchase.
All items contain disclaimers; refer to actual offer for any restrictions.
Coupons - must be presented at the time of write up - may be displayed with smart phone / tablet or printed. Max discount on any service without coupon proof is 10%.
- Available: To all (via online or mailers).
- Current Online Specials: Click Here for Current Online Coupons/Specials.
- Competitor Coupons: Accepted – from other Honda dealerships.
- Expired Coupons: Accepted – up to 90 days.
Promos - emailed and should not be offered/advertised to customers that do not have an available promo in their Xtime profile.
- Available: For specific customers/vehicles (via email or Xtime).
- Current Promos: Vary - if a customer is eligible for a promo it will be listed in a "Promotions" drop-down when scheduling. If eligible, add to service visit.
- Competitor Promos: Promos are only offered via Xtime.
- Expired Promos: Expired promos will not appear in Xtime (no longer valid).
Super Savings Day - occur monthly and have designated specials for specific days and services. Offers cannot be used at other locations.
- Available: To all (via online or mailers).
- Current Super Savings Day: Vary - see (SDC) Super Savings Day & FAQs for offers.
- Competitor Super Savings Day: Not Accepted – only available for the specified store.
- Expired Super Savings Day: Not Accepted – only available for the specified date(s).
Recurring Offers - available for eligible customers (ex: senior citizens, military), but not necessarily advertised. Recurring offers do not expire unless specified.
- This dealership does not have any recurring offers.
A qualified technician will inspect the vehicle to determine its service needs (Complimentary initial diagnosis) (ⓘ) . Afterwards the service advisor will inform the customer of their findings and the necessary steps to repair the vehicle. Customers will not incur any charges without approval.
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The following are examples of what is intended to be covered as part of our “Free Diagnosis” policy:
- Air Conditioner (ⓘ) .
- Brake Noise (ⓘ) .
- Charging & Starting (ⓘ) .
- Electrical (ⓘ) .
- Leaks (ⓘ) .
- Noises (ⓘ) .
- Rough Idle (ⓘ) .
- Running Light(s) (ⓘ) .
- Vibration (ⓘ) .
- Warning Light(s) (ⓘ) .
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Scheduling Instructions:
- Encourage drop offs/alternate transportation (ⓘ)
- Salvaged/Branded vehicles - if disclosed, Do Not Schedule (Diagnostics and/or warranty work cannot be performed)
In order to determine if an issue/concern is covered under warranty, the vehicle must be inspected by a certified technician.
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Below are the different types of warranties a vehicle might be covered under:
- Factory Warranty (ⓘ)
- Additional Protection Plans / Extended Warranties (ⓘ)
- GP1 Limited Warranty on repairs (ⓘ)
- Certified Pre-Owned (CPO) (ⓘ)
- Aftermarket / 3rd-party contracts (ⓘ)
Vehicles purchased within the last 30days
- Do Not Schedule, refer to Sales (Ext: 5482).
- Do Not Schedule.
- Refer to the Sales Dept. (Ext. 5463).
Scheduling Instructions:
- Do Not Schedule.
- Refer to the Sales Dept. (Ext. 5463).
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ResistAll (ⓘ) and Auto Butler (ⓘ) protect against harmful UV rays and condition upholstery, dashboards, doors and other interior surfaces to keep them in showroom condition - typically applied at the vehicle's time of purchase.
- Schedule as Allowed - If there is no availability notify the customer they can come in, but wait time/repair time cannot be guaranteed (vehicle must be inspected first).
- Submit Contact Form only if there is no availability and customer will be coming in.
- Refer to Honda Roadside Assistance; (866-864-5211) to verify jump start/towing coverage, if needed.
Please note images above are examples – they are not the only icons that can depict emergency scenarios
Dedicated Express Lanes: Yes; customers with Express services scheduled must follow the signs for Express entrance/lanes.
An Ignition Interlock Device (IID) requires the driver to provide a breath sample before the engine will start. If the IID detects alcohol on the driver's breath, the engine will not start. The driver will be periodically required to provide breath samples to ensure the continued absence of alcohol in their system for ignition to remain on.
Device installation, issues, removal:
- Do Not Schedule (dealership is not authorized to work on this device).
Maintenance/repairs on vehicles with IIDs:
- Schedule as waiters only (ⓘ) and submit Contact Form.
Lost/Stolen Key(s):
- For pricing, ordering, or availability, refer to Parts Dept (Ext: 4582).
- If a customer no longer has possession of keys, the vehicle must be towed in and new keys must be ordered.
Spare/Additional Key(s) needed:
- For pricing, ordering, or availability, refer to Parts Dept (Ext: 4582).
- All key fobs and spare keys must be brought in so all keys can be programmed.
The following are needed for all new keys or reprogramming:
- Registered owner must be present at location with vehicle
- Registered owner must be able to present current Driver’s License and proof of ownership (title/registration)
Remote Start:
- Do Not Schedule.
- Must be booked/modified/canceled by advisors (submit Contact Form).
Key Fob Batteries:
- No appointment necessary for key batteries – customer can stop parts department for replacement.
Lockout:
- If the vehicle is under warranty- refer customer to Honda Roadside Assistance; (866-864-5211).
- Do Not Schedule.
- Refer to the Sales Dept. (Ext. 5463).
Supported Makes (ⓘ) :
- Honda.
- Acura.
Non-Supported Makes (ⓘ) :
Schedule as allowed for all makes/models and services; submit Contact Form after scheduling.
- Pre-Purchase / Pre-Buy Inspections (ⓘ) : Do Not Schedule (not performed at this dealership).
- Appraisals / Cash Offers (ⓘ) : Do Not Schedule, refer to Sales (Ext: 5482).
Radio/Navigation Codes:
Customer may retrieve their codes online (radio-navicode.honda.com) or in person.
- If dealership assistance is needed to retrieve code, schedule as allowed.
- Vehicle and registered owner must be present for code to be provided
- Registered owner must present picture identification (Driver’s License)
Navigation Updates:
Customer must purchase the updated disc online (hondanavi.navigation.com) - instructions will be provided to perform update.
- If dealership assistance is needed for the upload, schedule as allowed.
Schedule as Allowed
Procedure:
- Schedule as allowed; however walk-ins are accepted (ⓘ) .
Requirements that must be disclosed:
- Refer to Xtime information icon.
- Walk-ins - wait times cannot be guaranteed (first come, first serve).
Additional Information:
- Maryland requires emissions inspections in some metro areas every two years.
- Safety inspections are only required prior to sell or transfer of ownership.
Source: mva.maryland.gov
Repairs (Run Flat Tires): (ⓘ)
- Do Not Schedule (repairs cannot be performed, replacement is needed)
Repairs (Non Run Flat Tires):
- Schedule as allowed (inspection of tires(s) needed to determine if repair is possible).
- If a customer is concerned about safety/drivability offer towing (see REFERRALS tab).
Repairs (Wheels/Rims): (ⓘ)
- Schedule as allowed.
- If a customer is concerned about safety/drivability offer towing (see REFERRALS tab).
- Do Not Schedule if pricing and availability have not been confirmed.
- For pricing, ordering, or availability, refer to advisors or Parts (Svc Ext: 6482 / Parts Ext. 4582) or or submit Contact Form).
- Tire size should be included on all requests.
For most vehicles, tire information can be found in three locations: (ⓘ)
-
- Owner’s Manual
- Driver Door Information Panel
- Tire
- To see ways of verifying purchase of a Tire/Wheel protection plan click here. (MAIN)
Due to harsh winter conditions, many residents opt to change their tires twice a year. Winter tires are identified by universal symbol located on a tire's sidewall.
There are two types of winter tires - see below for the proper handling procedures.
- Studless Winter Tires (Normal Winter Tires):
- Schedule as Allowed.
- Studded Winter Tires:
- Do Not Schedule.
- Must be booked/modified/canceled by advisors (Ext: 6482 or submit Contact Form).
| Studless Winter Tires | Studded Winter Tires |
| Designed to grip snow, slush, and ice. | Enhanced traction on ice. |
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Nitrogen (ⓘ):
- Do Not Schedule (not available at this location).
NOTE: In an emergency, air can be safely added to nitrogen tires. Customer should report this when scheduling their next service visit so tires can be thoroughly inspected.
Run Flats: These are tires that can be driven for a brief time after a puncture. Manufacturers recommend an estimated 50-mile range on a run-flat tire at zero pressure up to 50mph under optimal conditions (ⓘ). This allows drivers to reach a safe location so the tire can be changed. Once a puncture occurs, the tire must be replaced.
The International Organization for Standardization (ISO) has developed a universal symbol for self-supporting run-flat tires, represented by a flat tire continuing down the road:
TPMS Light (ⓘ):
Reasons the light may turn ON:
| TMPS Light | Possible Reason | Could Cause |
| ON | Underinflation (or tire leak) | Sluggish tire response, decreased fuel economy, and could lead to blowouts |
| ON and OFF | Fluctuating Weather | No issues - An drop in temperature causes the light to turn on; the light may turn off when pressure increases during the day due to rising temperature and/or heat generated from driving the vehicle |
| Flashes when starting and remains ON | Not Functioning Properly | Incorrect readings that can lead to unsafe driving conditions |
What drivers should do:
- Manually check the tire pressures with a gauge and add air until the pressures reach the manufacturer's specification (located on the door jamb or in the Owner’s Manual).
- If the light remains on (no change in weather) or is flashing, a service visit is recommended.
Vehicles impacted by vandalism (ⓘ) should be referred to advisor (Svc Ext: 6482 or submit Contact Form). If a customer has Comprehensive Insurance (to see coverage details click here) they should reach out to their provider first.
Internal Damage (regardless of an insurance claim or customer pay): Schedule as Allowed
Examples:
- Animal/Rodent Damage (chewed wires, nests).
- Sugar in the gas tank.
- Sensors were damaged.
- Stolen catalytic converter.
External Damage (regardless of an insurance claim or customer pay): Refer to advisor (Svc Ext: 6482 or submit Contact Form)
Examples:
- Broken Glass.
- External Parts Damaged (Broken Mirrors, Antenna, Lights, etc.).
- Intentional Fire.
- Paint Damage (Graffiti/Spray/Scratches).
- Wildlife Collisions.
If the damage affects both, refer to advisor (Svc Ext: 6482 or submit Contact Form)
Flood/Water Damage:
- Schedule as Allowed (do not refer to collision unless the vehicle was in an accident).
- If there is no availability, notify the customer they can come in. Wait/repair time cannot be guaranteed – vehicle must be inspected first.
- Submit Contact Form only if there is no availability and customer will be coming in.
- Vehicle should not be driven - this could cause more damage if there is water in the engine.
- See Referrals tab for more info on Roadside Assistance coverage and/or Towing.
- No Loaners.
- Warranty does NOT cover flood/water damage.
- Insurance claims should be filed.
- If the customer does not have flood coverage, cost will be at their expense.
- If applicable, Alternate transportation will be provided by the insurance company via the customer's policy coverage.
- If the customer does not have rental coverage, cost will be at their expense.
- Insurance claims should be filed.
Hail Damage:
- Insurance claims should be filed first.
- If customer is paying out of pocket or using insurance, refer to advisor (Svc Ext: 6482 or submit Contact Form)
- Saturday: schedule as allowed, please note repair/diagnostic appointments could carry over to the next business day. Advisor will provide more information during initial meet.
- Sunday: Service Dept. CLOSED.
Windshield/glass work, including tinting, cannot be performed during Holidays or during rainy/snowy weather; to see the weather forecast, click here.
Repairs/replacements are NOT covered by warranty. To avoid a direct charge, advise customer to contact insurance provider for repair/replacement coverage.
. .
Windshield (Front/Rear):
- Repair/Replacement - Do Not Schedule, Submit Contact Form.
Window Tinting:
Do Not Schedule, Submit Contact Form
Additional Information:
- Window tint is determined by the percentage of visible light which passes through the window, also known as visible light transmission (VLT).
- A lower VLT percentage indicates a lower amount of light able to transmit through the glass.
- This state requires vehicles to have: 35% VLT or higher.
Source: mdsp.maryland.gov.
Recalls:
Disclaimer: The term “recall” is an internal SDC placeholder that includes, but is not limited to recalls, campaigns, warranty enhancements, or settlements.
Do Not Schedule 'Remedy Not Available' or Preliminary Notices. (ⓘ).
- Fuel Pump Recall (regardless of NHTSA/ID number)
- Do Not Schedule if there is no availability in Xtime. (submit Contact Form if you cannot book) (ⓘ)
- Vehicle must have less than half a tank of fuel (ⓘ)
- Vehicle’s back seat needs to be clear of any objects (ex: personal items, car seats, etc.) (ⓘ)
For recalls not listed above, follow these instructions:
- Schedule as allowed (if the customer requests it).
Can't Schedule? Don't forget to troubleshoot! (ⓘ).
Still can't book, submit Contact Form - Do Not Schedule recalls using another service.
Recall information can be verified by internal SDC Teams. Please have vehicle information (including VIN) and item(s) you need verified ready.
- Helpline: For over-the-phone assistance, contact the Helpline
- Contact Form: If helpline members are unavailable, submit a Verify Request
- Do not contact Parts or Service for availability.
- If the recall cannot be performed or additional information needs to be disclosed to customers, the store's management team will notify GP1 Digital Support for updating.
The National Highway Transportation and Safety Administration (NHTSA) is a government agency created to help inform customers of reported issues regarding their vehicles. It is a national database for all manufacturers. GP1 uses this site as a backup to the manufacturers recall page.
Recall titles in Xtime contain a combination of searchable identifiers:
Recall #NHTSA – if applicable
Manufacturer # – if known
Brief Description of Concern – as obtained from NHTSA
Ex. Recall #16V000 (123) Takata Airbag
Ex. ZE7 Oil Consumption Warranty Enhancement
Definitions/FAQs:
- Number assigned to a reported recall by the government agency.
- Brand’s specific number for a recall.
- Number can be alphanumeric and can vary in length depending on the manufacturer.
- Identifier for a specific vehicle (17 digits).
- Displays the car's unique features, specifications, and manufacturer.
- The VIN can be used to track recalls, registrations, warranty claims, thefts, and insurance coverage.
VIN locations
- Lower left windshield.
- Driver side door panel.
- Vehicle registration/insurance card.
There are three recall status types that might display after you look up a VIN for safety recalls:
- Recall INCOMPLETE – This means that an incomplete or “open” recall was found on the car and the owner should follow the remedy instructions.
- Recall INCOMPLETE. Remedy Not Yet Available – This means that an incomplete or “open” recall was found on the car, but the manufacturer is not yet ready to provide the needed remedy or fix.
- Number of Open Recalls: 0 – This means that either there are no recalls associated with that vehicle or the vehicle has already been fixed.
Searchable by VIN:
- Considered a safety concern.
- Repaired at the manufacturer's expense.
- Considered an enhancement (not safety related).
- Repaired at the manufacturer's expense.
- Considered an enhancement (not safety related).
- Repaired at the manufacturer's expense if perform before specific mileage/expiration date.
After the expiration date, inspection/repair will be done at the owner’s expense.
Not Searchable by VIN:
- Notice from the manufacturer to the dealer about issues/concerns.
- Seen as a warning for potential issues.
- Inspections are required.
- Extended warranty coverage period on a certain component(s).
- Covered component(s) must be shown to fail under the exact conditions described.
- Inspections are required.
- Extended warranty coverage period on a certain component(s).
- Covered component(s) must be shown to fail under the exact conditions described.
- Repaired at the manufacturer's expense if perform before specific mileage/expiration date.
- Inspections are required.
After the expiration date, inspection/repair will be done at the owner’s expense.
Honda Client Relations
Client relations (ⓘ) can be reached in multiple ways. To see options click on the supported brand: Honda
Contact information is typically located at the bottom of the linked page.
Transportation:
Disclaimer: Please use phrase “Alternate Transportation” when offering a loaner vehicle. Loaner vehicles are not allowed for insurance claims (ex: flooded vehicles, collision repair, etc).
Towing: Advise customers to have tow driver deliver keys directly to staff on the Service Drive; If towing outside of normal service hours see Early Bird/After Hours section.
Drop Offs:
- Customer will have their own transportation.
Early Bird/After Hours:
- Advise customer to use the envelopes provided to place their keys in the drop slot located on the service drive.
- Customers should sign the envelope to authorize repairs.
Wait times for repairs will vary widely since an accurate repair/wait time cannot be determined until diagnosis has been performed by the technician.
Conducted By: Dealership / Lyft (as needed at no cost)
Operates: Monday-Friday During normal service hours
Travel Distance: 10 Miles
A complimentary loaner cannot be reserved at this dealership.
- Do Not Schedule.
- Must be booked/modified/canceled by advisors (submit Contact Form).
This dealership does not have a courtesy Valet/Pick Up & Delivery Program.
