Honda Care (Prepaid):  Addresses factory recommended maintenance within 3 years or 36,000 miles as outlined in the vehicle's Owner’s Manual

Honda Component Coverage (Prepaid): Covers Drivetrain, Electronics, Chassis, Heating/Cooling and Honda Genuine Accessories

Powertrain Coverage (Prepaid): Covers Engine, Drive Axle (Front and Rear), Transmission, Seals, Gaskets and Fluids

Honda Care Sentinel Oil Change Coverage (Prepaid): Covers Routine Oil Changes, Road Hazard Tire Protection, Component Coverage, Roadside Assistance, Trip Interruption Benefit and Concierge Services

Transferable: Unknown

Honda Maintenance Minder system automatically adjusts the maintenance intervals based on engine operating characteristics, your driving habits, and the climate that you have operated your vehicle in - exact mileage service varies.

Customers will see dashboard reminders of the following when service is due:

Some scheduled maintenance items are independent of the maintenance minder system.

• Brake Fluid – Should be replaced every 3 years, the idle speed should be inspected every 160,000 miles and valves adjusted if noisy.

There are driving situations where few maintenance items deviate from minder system:

• Air Filters – Honda recommends replacement every 15,000 miles if you drive the vehicle often in dusty areas.
• ATF - Honda recommends replacement every 30,000 if you use the vehicle mostly for towing or drive in mountainous areas.
• Timing Belt (if equipped) – Honda recommends replacement every 60,000 if vehicle is driven in areas that commonly have temperatures above 110° F or below -20° F.

To view Warranty information click here.

To view Owner’s Manual click here

To access visual guide for Honda lineup click here

Technology – Honda Link

Honda Link – Offers vehicle guides, roadside assistance, recall notifications, parking reminders and easy service scheduling – standard for select vehicles

• Safety Package: Includes automatic Collision Notifications, Enhanced Roadside Assistance, Emergency Calls, and Personal Data Wipe — 12 months complimentary.
• Convenience Package: Includes Remote Start, Security Alarm Alert, Speed Alert, Destination by Voice and Stolen vehicle Locator– 90day trial period.
• Personal Concierge Package: Includes access to knowledgeable specialist who can assist with planning a last minute trip, booking hotel or restaurant reservations, or finding special events nearby – 90day trial period.

If customer have questions about their enrollment or Honda Link subscription, advise them to contact HondaLink for more details. Representatives are available 24/7.
(855) 508-2417

Color Basics:           

• Red indicates a potentially serious problem or safety issue, but Red may also indicate an important reminder. If it is flashing, it is important and could be unsafe to drive.
• Yellow/orange mean something needs to be serviced or repaired soon. If it is flashing, it is important and could be unsafe to drive.
• Green or Blue is only telling you that a system is on or operating.

Retail gasoline stations in the United States sell three main grades of gasoline based on the octane level:

• Regular (ⓘ) Also refered to as Unleaded - the lowest octane fuel (generally 87-88).
• Mid-Grade (ⓘ) Also refered to as Plus / Special / Extra - the middle range octane fuel (generally 89–90).
• Premium (ⓘ) Also refered to as Premium Plus / Super Premium / Super / Supreme  - the highest octane fuel (generally 91–94).

If the octane rating used is less than required, damage to the engine may occur and may void the vehicle warranty.

Customers can confirm the information on the lists by checking their Owner’s Manual or by referring to the label on the inside of the fuel-filler door

Source: eia.gov / fueleconomy.gov

• Honda recommends only oils displaying the AP1 “Starbust” certification symbol (To view image click here).
• Oil viscosities may vary by model.
• See Owner’s Manual for exact oil type based on vehicle model (0W-40/5W-30).
    

Quick Reference Oil Guide listed below:

To view a list of Frequently Asked Questions directly from the Honda site click here

To view a list of additional Product Protection Plans  click here.

Client relations (ⓘ) Manufacturer reps can assist customers with general inquiries, recall concerns, complaints, etc. can be reached in multiple ways.  To see options click on the supported brand: Honda

Contact information is typically located at the bottom of the linked page.

Customer Service Associate Team: Right click here to copy all email addresses.

This link will reach the entire team.

Customer Service Associates (CSA):

Erika Garcia

Brooklynn Alexander

Receptionist - Carol McGrady

Parts Manager - Jeff Kohler

Honda Roadside Assistance will tow the vehicle from public roadways (ⓘ) No unsurfaced roads or tracks, made of materials such as sand, gravel, riverbeds, mud, snow, rocks, and other natural terrain. to the nearest Honda dealership; additional charges may apply if a customer requests a further location. See link below for additional exclusions/restrictions that may apply.

. .

Roadside Assistance

(866) 864-5211

• 3 years or 36,000 miles, whichever comes first.

The third party service provider(s) listed below can tow a vehicle to this dealership. However, customers are advised to check their insurance policy for possible roadside coverage.  If a vehicle was involved in a collision/accident and also requires service it must be taken to the collision center first for repairs (see Collision drop down).

. .

Palmetto Towing
30 Hunter Rd, Hilton Head Island, SC 29926
(843) 681- 8698
Distance from Dealership: within 20 miles

• If using a referred towing company, charges can be billed directly to the customers’ Repair Order (RO).
• If using a non-referred towing company, payment maybe required by the towing company upon delivery.

Insurance Claims

To possibly avoid upfront costs, customers should file an insurance claim (ⓘ) Coverage/Compensation can be submitted for Collision, Accident, Vandalism or Theft based on the customer's policy  prior to arranging repairs. The insurance provider will determine cost (if any) for towing/repairs based on insurance coverage. If repairs are done prior to starting a claim, the customer may be responsible for all costs and for obtaining reimbursement (if any) from their policy provider.

Collision and Service Inquiries

If a vehicle was involved in a collision/accident and also requires maintenance service it must be taken to the collision center for repairs first. The collision center will coordinate service.

Customer Pay/Cost Inquiries

• GP1 Collision Centers:
  GP1 Collision Centers offer complimentary visual inspections and estimates. If a customer later decides to file an insurance claim additional fees may apply.

• Third Party Collision Centers:
  For cost inquiries from a third party collision center, the customer will need to speak with that facility directly.

 Below are eligible locations customers can use or they can have their insurance provider recommend a repair facility.

Gerber Collision
35 Cecil Reynolds Rd
Bluffton, SC 29910
(843) 476-4019
Distance from Dealership: within 5 miles

Additional Information:

• Customers leasing a vehicle are required to take their vehicle into a certified collision center for any body work or collision repair. 
• Customers should contact their leasing company to report accidents/damages.

Some manufacturers offer a "locate your parked vehicle" feature accessible through their app. To view a list of manufacturers that offer this feature, click here.

A vehicle could be towed to an impound lot for a number of reasons such as being illegally parked, left behind due to inclement weather, street cleaning, or abandonment. 

City/County Towing Database (ⓘ) Some metro locations have publicly accessible systems that track impounded/towed vehciles.: None found

• Customers who suspect their vehicle was towed should contact whichever police department has jurisdiction in the place where the car was towed from (all wrecker services notify local police).

Additional Information:

• Impounded from a private property/business.
  1. Look for towing signs on the property, or ask the property owner which wrecker service they used to tow vehicles. 
  2. Owners can also contact whichever police department has jurisdiction in the place where the car was towed from (all wrecker services notify local police).

If a vehicle is suspected stolen, the customer should contact authorities immediately. 

If an owner is enrolled in an additional security plan offered by the manufacturer or third party, police will coordinate with the provider to locate the stolen vehicle.

• Stolen Vehicle Locator -  To view a list of manufacturers that offer this feature, click here.
• Lojack Enabled - Customer should report the theft through Lojack
  (police report can be filed through the app). 

Additional Information:

• If not enrolled in any additional security plans - Customers will need to contact whichever police department has jurisdiction in the place where your car was stolen and report the theft.

To locate the nearest Honda Powersports dealership, click here

Refer this to the third party company below.

Safelite Glass
(888) 238-4527
Distance from Dealership: within 10 miles

Coupons - must be presented at the time of write up - may be displayed with smart phone / tablet or printed. Max discount on any service without coupon proof is 10%.

• Available: To all (via online or mailers).
• Current Online Specials:  Click Here for Current Online Coupons/Specials.
• Competitor Coupons: Accepted – from local dealerships only.
• Expired Coupons: Accepted.

Promos - emailed and should not be offered/advertised to customers that do not have an available promo in their Xtime profile.

• Available: For specific customers/vehicles (via email or Xtime).
• Current Promos: Vary - if a customer is eligible for a promo it will be listed in a "Promotions" drop-down when scheduling. If eligible, add to service visit.
• Competitor Promos: Promos are only offered via Xtime. 
• Expired Promos: Expired promos will not appear in Xtime (no longer valid).

Super Savings Day - occur monthly and have designated specials for specific days and services. Offers cannot be used at other locations.

• Available: To all (via online or mailers).
• Current Super Savings Day: Vary - see (SDC) Super Savings Day & FAQs for offers.
• Competitor Super Savings Day: Not Accepted – only available for the specified store.
• Expired Super Savings Day: Not Accepted – only available for the specified date(s).

Recurring Offers - available for eligible customers (ex: senior citizens, military), but not necessarily advertised. Recurring offers do not expire unless specified.

• This dealership does not have any recurring offers

• Schedule as Allowed - If there is no availability notify the customer they can come in, but wait time/repair time cannot be guaranteed (vehicle must be inspected first).
• Submit Contact Form only if there is no availability and customer will be coming in.
• Refer to Honda Roadside Assistance; (866-864-5211) to verify jump start/towing coverage, if needed.

Please note images above are examples – they are not the only icons that can depict emergency scenarios

Dedicated Express Lanes: No; all vehicles must use the same service entrance lanes.

An Ignition Interlock Device (IID) requires the driver to provide a breath sample before the engine will start. If the IID detects alcohol on the driver's breath, the engine will not start. The driver will be periodically required to provide breath samples to ensure the continued absence of alcohol in their system for ignition to remain on.

Device installation, issues, removal:

• Do Not Schedule (dealership is not authorized to work on this device). 

Maintenance/repairs on vehicles with IIDs: 

• Schedule as waiters only (ⓘ) Customers with an Ignition Interlock Device (IID) / Breathalyzer on their vehicles are automatically ineligible for loaners/rentals and submit Contact Form.

• Do Not Schedule.
• Refer to the Sales Dept. (Ext: 5488).

• Pre-Purchase / Pre-Buy Inspections (ⓘ) Customer is wanting to buy a third party vehicle and would like vehicle inspected before buying.: This dealership did not provide information about this item, refer to an advisor for assistance - Submit Contact Form.
• Appraisals / Cash Offers (ⓘ) Customer is wanting to sell vehicle to dealership.: Do Not Schedule, refer to Sales (Ext: 5488).

Radio/Navigation Codes:

Customer may retrieve their codes online (radio-navicode.honda.com) or in person.

• If dealership assistance is needed to retrieve code, schedule as allowed.
  1. Vehicle and registered owner must be present for code to be provided
  2. Registered owner must present picture identification (Driver’s License)

Navigation Updates:

Customer must purchase the updated disc online (hondanavi.navigation.com) - instructions will be provided to perform update.

• If dealership assistance is needed for the upload, schedule as allowed.

Schedule as Allowed

Procedure:

• State/Smog inspections are NOT performed at this dealership.

Additional Information:

• South Carolina does not require state or emissions testing.

Source: drivinglaws.aaa.com

Vehicles impacted by vandalism (ⓘ) Vandalism is when a person intentionally damages the property of another. should be referred to Gerber Collision (REFERRALS; 843-476-4019). If a customer has Comprehensive Insurance (to see coverage details click here) they should reach out to their provider first.

If the damage affects both, refer to Gerber Collision (REFERRALS; 843-476-4019) (they will coordinate with Service). 

• Saturday: Schedule as allowed, please note repairs/diagnostics could carry over to the next business day. Advisor will provide more information during initial meet.
• Sunday: Service Dept. CLOSED.

Windshield/glass work, including tinting, cannot be performed during Holidays or during rainy/snowy weather; to see the weather forecast, click here.

Client relations (ⓘ) Manufacturer reps can assist customers with general inquiries, recall concerns, complaints, etc. can be reached in multiple ways.  To see options click on the supported brand: Honda

Contact information is typically located at the bottom of the linked page.

Drop Offs:

• Customer will have their own transportation.

Early Bird/After Hours:

• Advise customer to use the envelopes provided to place their keys in the drop slot located on the service drive.
• Customers should sign the envelope to authorize repairs.

Wait times for repairs will vary widely since an accurate repair/wait time cannot be determined until diagnosis has been performed by the technician.

Conducted By: Dealership

Operates: During Normal Service Hours

Travel Distance: 30 Miles

Additional Policy Information:

• Hilton Head Honda and MB of Hilton Head share a shuttle; Departure times are approximately every 30 minutes.   (ⓘ) To best accommodate all customers, shuttle departure times cannot be reserved or held. 

A complimentary loaner cannot be reserved at this dealership.

This dealership does not have Rentals.

This dealership does not have a courtesy Valet/Pick Up & Delivery Program