Call Assistance
Disclaimer: Please see below for frequently asked questions (regardless of Brand or Store).
Links are temporarily hosted on this page until global KB updates are processed.
- Catalytic Converter Theft Prevention — refer to an advisor if deterrent options are available
- Toyota Tire Warranty
- Motorist Assistance Plan (MAP) — 3rd party Warranty provider
Helpful Reminder(s):
Disclaimer: Please see below for occasionally asked questions (regardless of Brand or Store).
This information will remain on this page for quick reference.
Application Status (Potential New Employee Employment Verification (Existing Employees)
If the caller is a job seeker, see below:
If a caller is wanting to confirm current employment they can do so at employees.theworknumber.com
General Motors (GM) is taking steps to comply with the California Consumer Privacy Act (CCPA). If you receive a consumer request that is specific to personal information, please direct the customer to submit their request to www.gm.com Under the CCPA, businesses may receive requests from California residents for: The link to this portal is posted on www.gm.com (see the “California Residents: Do not sell my info” link in the footer of www.gm.com).
Agent Assistance:
Disclaimer: Please see below for frequently asked questions/concerns.
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IMPORTANT! FortiToken can only work on one device at a time. If you plan on replacing your device please notify IT so the old access can be removed and a new QR code can be generated for you.
VPN or ShoreTel connectivity: . If issue persists: . Since most VPN or ShoreTel issues are resolved within 30-minutes or less when they are reported properly, work @ home Agents can remain on the clock while their connectivity is restored by Group 1 IT*. However, for issues that are unique to employees’ home Internet, residential electricity or other non-Group 1 factors, work @ home Agents must clock-out if they cannot resume answering customer calls and scheduling Service appointments within 30-minutes of reporting their issue. Once their Internet or residential electricity service is restored, work @ home Agents may clock-in and finish the rest of their shift. . *To insure all IT connectivity issues are properly documented, be sure to forward your Support, Enterprise ticket confirmation emails to WFM . Click on Datto “1” icon to create ticket (Bottom right corner of screen) Sat: 8am-6pm Sun: CLOSED Click on Datto “1” icon to create ticket (Bottom right corner of screen) Sat: 8am-6pm Sun: CLOSED
Concern
Support Channel
Support Team
Support Time
(Unable to dial out, unable to transfer, etc.)
(Manual dealership must be selected)
IT/ShoreTel
Mon-Fri: 8am-6pm
(Non-responsive/slow/add/remove)
IT
Mon-Fri: 8am-6pm
Concern Support Time Sat: 8am-12pm Sun: CLOSED Calabrio Sat: 8am-12pm Sun: CLOSED Sat: 8am-12pm Sun: CLOSED
Support Channel
Support Team
(Vacation/Sick)
(Adherence, floating holidays, schedules)Log on to:
WFM
Mon-Fri: 7:30am-6pm
Log on to:
(via OneLogin)WFM
Mon-Fri: 7:30am-6pm
Log on to:
WFM
Mon-Fri: 7:30am-6pm
Training Links
Disclaimer: Please see below for access to SDC training materials.