Click here to access our ticketing portal.
For proper routing and a faster response, please see the requirements below:
- Subject: “SDC / Xtime / KB”
- Select this subject regardless of concern. This subject ensures tickets are routed to our team and reviewed promptly. All other subjects will be placed out of our queue and will cause delays.
- Description: Include personnel name and position
- Information: If an employee provided you with information, include their name and position (Ex: John Smith – Service Advisor).
- Issues: If you are experiencing issues, provide as much information as possible
(Ex: customer name, appt details, services being selected, etc).
- Attachments: Provide full-screen captures
- If you are reporting system issues, provide a full-screen capture – this helps us identify possible concerns faster.
