Beck & Masten Buick GMC (North)
11300 FM 1960 West
Houston, TX 77065
Interactive Virtual Tour not found for this location*
Hours of Operation
Monday-Friday: 7am - 6:30pm
Saturday: 7am - 4pm
Sunday: CLOSED
Quick Reference Directions:
- Located on 1960 between Jones Rd and Fallbrook.
Hours of Operation
Monday-Friday: 7am - 6:30pm
Saturday: 7am - 4pm
Sunday: CLOSED
Hours of Operation
Monday-Thursday: 9am - 9pm
Friday: 9am - 8pm
Saturday: 9am - 7pm
Sunday: CLOSED
Contact Form - Used to communicate with the dealership regarding customer requests/concerns/inquiries. [Wrap Code: will vary based on request]
Payment Option(s):
This dealership does not accept checks for parts or service.
- Financed Parts or Services - Refer to Flex Pay section.
- Non-Financed Parts or Services - Available; Customers can receive email and text payment requests from the store and access, print, and reference payment receipts.
Questions about payments should be referred to a service advisor.
This dealership offers flexible payment plans to finance parts or services. Details will be discussed by the advisor.
Primary Partner: Sunbit - offers a “pay-over-time” option with 3, 6, or 12- month payment plans (approval based on credit). A down payment with a bank-issued debit card is required and a payment method for recurring payments will also be needed. After good payment history with Sunbit, some customers might receive a personalized invitation link to a Sunbit Card application.
| Pre-Qualification Requirements | 1) Email address, 2) State-issued ID or driver’s license, and 3) Bank-issued debit card.. .A payment method for recurring payments will also be needed. |
| Apply Online | apply.sunbit.com/BeckMastenGMCNorth |
| Access Account | my.sunbit.com/login |
| Inquiries / Contact | Website: sunbit.com/contact-us/ Email: support@sunbit.com Phone: (855) 678-6248 FAQ: sunbit.com/im-a-consumer/customer-service/ |
This dealership offers flexible payment plans to finance parts or services. Details will be discussed by the advisor.
Primary Partner: DigniFi - offers a “pay-over-time” option with 12-36 month payment plans (approval based on credit). No interest if the loan is paid in full within 90days.
| Pre-Qualification Requirements | 1) 18yrs or Older, 2) Email Address, 2) State-issued ID or driver’s license, and 3) Bank-issued debit card.. .A payment method for recurring payments will also be needed. |
| Apply Online | app.dignifi.com/customer/personal_info |
| Access Account | app.dignifi.com/users/sign_in |
| Inquiries / Contact | Website: dignifi.com/contact-us/ Email: questions@dignifi.com Phone: (855) 808-5861 FAQ: Not Available |
Product/Coverage Cancellation:
Customers can cancel coverage for the following products sold by the dealership:
| Products that can be canceled: |
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| Items needed to cancel product: |
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| Inquiries / Contact: | Website: Dealership website (Finance tab) Email: customercancellations@group1auto.com Phone: (713) 360-5488 |
Please be advised that ResistAll/NG2 Protection products are non-cancellable.*
Other Dealership Information:
This dealership does not have charging stations onsite. To find the nearest charging location click here.
Registration Stickers
Stickers are located on the bottom driver side corner of a vehicle's windshield.
Registration Renewals
Texas Vehicle Registration Renewal notices are sent 30-60 days before expiration.
A passing State Inspection within 90 days of the expiration date is required prior to renewal.
Renewals can be done by a customer:
- By Mail.
- Online (www.renew.txdmv.gov).
- In-Person (at an approved location).
To see all requirement needed for each renewal form, click here.
Brand Information:
Disclaimer: Data on this page applies to vehicle(s) purchased in the United States.
Information may not be applicable for vehicle(s) purchased out of the country.
Warranty and Service/Maint. Plan information can be verified by internal SDC Teams. Please have vehicle information (including VIN) and item(s) you need verified ready.
- Helpline: For over-the-phone assistance, contact the Helpline.
Program: My GM Rewards is designed for members to earn and redeem points on most things they do with GM, all while rising through three membership tiers (ⓘ) .
Dealership Participation: Yes
Requirements:
- Enrollment: Customers must enroll online, through the GM app or when booking a service visit with a valid email address (ⓘ) .
- Redeeming: Customers must notify their service advisor they would like their My GM Rewards points applied toward their bill.
Additional Information:
- Members earn 3 points for each $1 spent – and Cardmembers can earn 7 total points for each $1 spent on parts.
- Balance: Customers can log into their rewards site/app or ask their scheduling agent/advisor (ⓘ) .
- Concerns: Customers can log into their rewards site/app and get help support or they can call GM Client Relations directly.
Buick:
Complimentary services:
- For 2019 and newer.
1 year or 12,000, whichever occurs first - For 2018.
2 years or 24,000, whichever occurs first
Experience Buick Protection (Complimentary) : Covers oil change, tire rotation, and Multi-Point Vehicle Inspection (does not include air filters)
Buick Prepaid Maintenance Plan :
- Oil changes, tire rotations, and fluid top-offs are covered.
Buick Prepaid Maintenance Plus Plan :
- Transmission fluid changes, transfer case fluid changes, and spark plugs are covered.
Maintenance is typically due every 7,500 miles or once a year, whichever occurs first
Vehicles 2010 and older are typically due at every 5,000 miles
To view Warranty information click here.
To view Owner’s Manual click here
To access visual guide for Buick lineup click here
Technology – Buick IntelliLink
IntelliLink – IntelliLink is Buick’s infotainment center and consist of Travel Link, NavTraffic, Color Touch Radio and voice commands - functionally varies by model.
OnStar – OnStar provides security & safety features, turn by turn navigation, Wi-Fi & much more – 12 month standard
MyBuick App – View service history, Owner’s Manuals and how-to videos, manage OnStar membership, track vehicle recalls
Fleet/Commercial Vehicles
Fleet: Group of motor vehicles owned or leased by a business, government agency or other organization rather than by an individual or family.
Commercial: Any type of motor vehicle used for transporting goods or paid passengers.
To see a list of GM Fleet/Commercial vehicles click here
Dashboard Visual Guide
Color Basics:
- Red indicates a potentially serious problem or safety issue, but Red may also indicate an important reminder. If it is flashing, it is important and could be unsafe to drive.
- Yellow/orange mean something needs to be serviced or repaired soon. If it is flashing, it is important and could be unsafe to drive.
- Green or Blue is only telling you that a system is on or operating.
Frequently Asked Questions
Retail gasoline stations in the United States sell three main grades of gasoline based on the octane level:
- Regular (ⓘ) - the lowest octane fuel (generally 87-88).
- Mid-Grade (ⓘ) - the middle range octane fuel (generally 89–90).
- Premium (ⓘ) - the highest octane fuel (generally 91–94).
If the octane rating used is less than required, damage to the engine may occur and may void the vehicle warranty.
Customers can confirm the information on the lists by checking their owner's manual or by referring to the label on the inside of the fuel-filler door
Source: eia.gov / fueleconomy.gov
- ACDelco Conventional Oil, ACDelco dexos1™ Full Synthetic, and Mobil 1™ Full Synthetic.
- Oil viscosities may vary by model.
- See Owner’s Manual for exact oil type based on vehicle model (0W-40/5W-30/etc.).
To view a list of additional Product Protection Plans click here.
Buick Client Relations
GMC:
Complimentary services:
- First scheduled maintenance within first year of ownership.
GMC Pro Grade Protection (Complimentary) : Covers scheduled oil changes, tire rotations, and thorough Multi-Point Vehicle Inspections
GMC Platinum Protection Plan (Prepaid) :
- Covers component failure, even when it is the result of normal wear and tear (exclusionary coverage).
GMC Silver Protection Plan (Prepaid) :
- Covers specified components within the core systems of your engine and powertrain, even when failure results from ordinary wear and tear.
Maintenance is typically due every 7,500 miles or once a year, whichever occurs first
Vehicles 2010 and older are typically due at every 5,000 miles
To view Warranty information click here.
To view Owner’s Manual click here
To access visual guide for GMC lineup click here
Technology – GMC IntelliLink
IntelliLink – This is GMC’s infotainment center and consist of turn by turn navigation, SiriusXM Travel Link/Nav Traffic (90day trial) and voice commands - functionally varies by model.
OnStar Basic Plan – Every new GMC vehicle includes an OnStar trial period.
Pre-owned vehicles can get OnStar free for 3 months, plus 3 years of Basic Plan.
- Locate the vehicle on a map with a mobile device if equipped with factory-installed navigation radio.
- Remotely sound the horn and flash the lights.
- OnStar Vehicle Diagnostics.
- Dealer Maintenance Notifications.
OnStar Guidance Plan – The Guidance Plan gives you our comprehensive suite of emergency, security and diagnostic services.
- Automatic Crash Response.
- SOS/emergency services.
- Crisis Assistance.
- Roadside Assistance.
- Stolen Vehicle Assistance.
- Hands-Free Calling.
myGMC Mobile App – Turns a compatible mobile device into a command center for the vehicle. Start/stop engine and lock/unlock doors with the tap of a finger. Send destinations to the available navigation system, view diagnostic information and set parking reminders from virtually anywhere.
Fleet/Commercial Vehicles
Fleet: Group of motor vehicles owned or leased by a business, government agency or other organization rather than by an individual or family.
Commercial: Any type of motor vehicle used for transporting goods or paid passengers.
To see a list of GM Fleet/Commercial vehicles click here
Dashboard Visual Guide
Color Basics:
- Red indicates a potentially serious problem or safety issue, but Red may also indicate an important reminder. If it is flashing, it is important and could be unsafe to drive.
- Yellow/orange mean something needs to be serviced or repaired soon. If it is flashing, it is important and could be unsafe to drive.
- Green or Blue is only telling you that a system is on or operating.
Frequently Asked Questions
Retail gasoline stations in the United States sell three main grades of gasoline based on the octane level:
- Regular (ⓘ) - the lowest octane fuel (generally 87-88).
- Mid-Grade (ⓘ) - the middle range octane fuel (generally 89–90).
- Premium (ⓘ) - the highest octane fuel (generally 91–94).
If the octane rating used is less than required, damage to the engine may occur and may void the vehicle warranty.
Customers can confirm the information on the lists by checking their owner's manual or by referring to the label on the inside of the fuel-filler door
Source: eia.gov / fueleconomy.gov
- ACDelco Conventional Oil, ACDelco dexos1™ Full Synthetic, and Mobil 1™ Full Synthetic.
- Oil viscosities may vary by model.
- See Owner’s Manual for exact oil type based on vehicle model (0W-40/5W-30/etc.).
To view a list of additional Product Protection Plans click here.
GMC Client Relations
Pontiac:
Complimentary services:
- Pontiac was discontinued in 2010 - no complimentary services are currently available.
Maintenance can vary by model and year.
To view Warranty information click here.
To view Owner’s Manual click here
To access visual guide for Pontiac lineup click here
Technology –
No information was found for Pontiac Technology or subscription programs – refer an Advisor for assistance.
Dashboard Visual Guide
Color Basics:
- Red indicates a potentially serious problem or safety issue, but Red may also indicate an important reminder. If it is flashing, it is important and could be unsafe to drive.
- Yellow/orange mean something needs to be serviced or repaired soon. If it is flashing, it is important and could be unsafe to drive.
- Green or Blue is only telling you that a system is on or operating.
Frequently Asked Questions
Retail gasoline stations in the United States sell three main grades of gasoline based on the octane level:
- Regular (ⓘ) - the lowest octane fuel (generally 87-88).
- Mid-Grade (ⓘ) - the middle range octane fuel (generally 89–90).
- Premium (ⓘ) - the highest octane fuel (generally 91–94).
If the octane rating used is less than required, damage to the engine may occur and may void the vehicle warranty.
Customers can confirm the information on the lists by checking their owner's manual or by referring to the label on the inside of the fuel-filler door
Source: eia.gov / fueleconomy.gov
- Oil viscosities may vary by model.
- See Owner’s Manual for exact oil type based on vehicle model (0W-40/5W-30/etc.).
To view a list of additional Product Protection Plans click here.
Pontiac Client Relations
Chevrolet:
Complimentary services:
- For 2019 and newer.
1 years or 12,000, whichever occurs first - For 2018.
2 years or 24,000, whichever occurs first (covers 2 oil and filter changes)
Chevrolet Complete Care(Complimentary): Covers one oil and oil filter change, multi-point vehicle inspection, diesel exhaust fluid tank refill for diesel-equipped models, and tire rotation according to your vehicle’s maintenance schedule. Owners of the 2020 Corvette enjoy one complimentary maintenance visit, including an oil change (Mobil 1® is required) and multi-point vehicle inspection, if completed in the first 12 months of ownership. Owners of the 2019 Corvette receive two included maintenance visits.
Chevrolet Prepaid Maintenance Plan :
- Oil changes, tire rotations, and fluid top-offs are covered.
Chevrolet Prepaid Maintenance Plus Plan :
- May include air filters, cabin air filters, transmission and fluid changes, and spark plugs.
Maintenance is typically due every 7,500 miles or once a year, whichever occurs first
Vehicles 2010 and older are typically due at every 5,000 miles
To view Warranty information click here.
To view Owner’s Manual click here
To access visual guide for Chevrolet lineup click here
Technology – Chevrolet MyLink
MyLink – This is Chevrolet’s infotainment center and consist of turn by turn navigation, SiriusXM Travel Link/Nav Traffic (90day trial), voice commands and Teen Driver technology - functionally varies by model.
OnStar Basic Plan – Standard for five years from the date of delivery of an eligible 2017 model year or newer vehicle (Fleet vehicles, WT and Base Colorado/Silverado, Express cargo/cutaway do not get this service):
- Locate the vehicle on a map with a mobile device if equipped with factory-installed navigation radio.
- Remotely sound the horn and flash the lights.
- OnStar Vehicle Diagnostics.
- Dealer Maintenance Notifications.
OnStar Guidance Plan – 90day trial subscription for most Chevrolet vehicles, while electric vehicles come with a 3-year subscription (Fleet vehicles, WT and Base Colorado/Silverado, Express cargo/cutaway do not get this service):
- Automatic Crash Response.
- SOS/emergency services.
- Crisis Assistance.
- Roadside Assistance.
- Stolen Vehicle Assistance.
- Hands-Free Calling.
myChevrolet App – Turns a compatible mobile device into a command center for the vehicle. Start/stop engine and lock/unlock doors with the tap of a finger. Send destinations to the available navigation system, view diagnostic information and set parking reminders from virtually anywhere.
Fleet/Commercial Vehicles
Fleet: Group of motor vehicles owned or leased by a business, government agency or other organization rather than by an individual or family.
Commercial: Any type of motor vehicle used for transporting goods or paid passengers.
To see a list of GM Fleet/Commercial vehicles click here
Dashboard Visual Guide
Color Basics:
- Red indicates a potentially serious problem or safety issue, but Red may also indicate an important reminder. If it is flashing, it is important and could be unsafe to drive.
- Yellow/orange mean something needs to be serviced or repaired soon. If it is flashing, it is important and could be unsafe to drive.
- Green or Blue is only telling you that a system is on or operating.
Frequently Asked Questions
Retail gasoline stations in the United States sell three main grades of gasoline based on the octane level:
- Regular (ⓘ) - the lowest octane fuel (generally 87-88).
- Mid-Grade (ⓘ) - the middle range octane fuel (generally 89–90).
- Premium (ⓘ) - the highest octane fuel (generally 91–94).
If the octane rating used is less than required, damage to the engine may occur and may void the vehicle warranty.
Customers can confirm the information on the lists by checking their owner's manual or by referring to the label on the inside of the fuel-filler door
Source: eia.gov / fueleconomy.gov
- ACDelco Conventional Oil, ACDelco dexos1™ Full Synthetic, and Mobil 1™ Full Synthetic.
- Oil viscosities may vary by model.
- See Owner’s Manual for exact oil type based on vehicle model (0W-40/5W-30/etc.).
To view a list of additional Product Protection Plans click here.
Chevrolet Client Relations
Personnel:
Personnel Image(s): Click here for “Meet Our Staff” images
Service Drive Ext: 6477; Must select CID before making call
Some individual extensions/voice messages might not be set up or recently changed (ⓘ)
Service Drive Email Link:
If the Contact Forms are unavailable, use the distribution group email to reach the store (ⓘ)
Adrian Carrascoso Vera
Ashley Martinez
Cameron Hayes
Christina Guajardo
Christopher Todd
George Avila (Spanish Speaker) – out of office until 05/26/25
Itaty Esquivel (Spanish Speaker)
John Barrett
Justin Uriarte
Matthew Adams
Maryann Riches
Myriam Rodriguez Rosales
Oscar Camargo
Sunni Felix
Wesley Onajobi
Internal Advisor(s) (ⓘ):
Alexandra Mehr
Management Team:
Service Drive Manager – Juan Macias
Service Manager – David Marti
Service Director – Eric Clifton
General Manager – Joseph (Joe) Pierce
Other Service Personnel:
After-Market Administrator - Ida Brickey
Other Dealership Personnel:
Parts Desk: Right click here to copy all email addresses.
This link will reach the entire team.
Part Lead - Luis Martinez
Parts Manager - Ronald (Ron) Mitchell
Parts Director - David Matzas
Sales Manager - Andrew Martinez
Referrals:
. .
Roadside Assistance
Towing: Advise customers to have tow driver deliver keys directly to staff on the Service Drive; If delivery is outside of normal service hours - See Transportation Tab (ⓘ)
Roadside Assistance will tow the vehicle from public roadways (ⓘ) to the nearest dealership; additional charges may apply if a customer requests a further location. See link below for additional exclusions/restrictions that may apply.
. .
(800) 243-8872
- 5 years or 60,000 miles, whichever comes first.
(800) 462-8782
- 5 years or 60,000 miles, whichever comes first.
(800) 252-1112
- For 2013 and newer:
6 years or 70,000 miles, whichever comes first. - For 2012 or older:
5 years or 100,000 miles, whichever comes first.
(800) 224-1400
- For 2013 and newer:
6 years or 70,000 miles, whichever comes first.
- For 2012 or older:
5 years or 100,000 miles, whichever comes first.
The third party service provider(s) listed below can tow a vehicle to this dealership. However, customers are advised to check their insurance policy for possible roadside coverage. If a vehicle was involved in a collision/accident and also requires service it must be taken to the collision center first for repairs (see Collision drop down).
. .
MCK Towing
(281) 351-7629
Distance from Dealership: Unknown
- If using a referred towing company, charges can be billed directly to the customers’ Repair Order (RO).
- If using a non-referred towing company, payment maybe required by the towing company upon delivery.
Collision:
Insurance Claims
To possibly avoid upfront costs, customers should file an insurance claim (ⓘ) prior to arranging repairs. The insurance provider will determine cost (if any) for towing/repairs based on insurance coverage. If repairs are done prior to starting a claim, the customer may be responsible for all costs and for obtaining reimbursement (if any) from their policy provider.
Collision and Service Inquiries
If a vehicle was involved in a collision/accident and also requires maintenance service it must be taken to the collision center for repairs first. The collision center will coordinate service.
Customer Pay/Cost Inquiries
- GP1 Collision Centers:
GP1 Collision Centers offer complimentary visual inspections and estimates. If a customer later decides to file an insurance claim additional fees may apply.
- Third Party Collision Centers:
For cost inquiries from a third party collision center, the customer will need to speak with that facility directly.
Vehicles must be taken to the Service Dept for the following instances:
- Flood/Water damage.
- Manufacturer Defects (ⓘ) - within warranty and not involved in a collision/accident
Below are eligible locations customers can use or they can have their insurance provider recommend a repair facility.
Sterling McCall Collision of Jersey Village
18700 Northwest Fwy
Houston, TX 77065
(281) 925-3280
Distance from Dealership: within 10 miles
| Remote CSR (ⓘ) (x7098-3102) | For warm transfers, contact the team. All Spanish or Saturday requests require a form. |
| Contact Form | If team is unavailable, submit a Remote CSR Form |
Additional Information:
- Customers leasing a vehicle are required to take their vehicle into a certified collision center for any body work or collision repair.
- Customers should contact their leasing company to report accidents/damages.
Vehicle Locators:
Some manufacturers offer a "locate your parked vehicle" feature accessible through their app. To view a list of manufacturers that offer this feature, click here.
A vehicle could be towed to an impound lot for a number of reasons such as being illegally parked, left behind due to inclement weather, street cleaning, or abandonment.
City/county towing database (ⓘ) : Yes
- By Phone (713) 308-8580.
- Online (findmytowedcar.com) - HPD public access database; allow 2hrs from the time the vehicle is towed until it is listed on the website.
Additional Information:
- Impounded from a private property/business.
- Owners should look for towing signs on the property or ask the property owner which wrecker service they used to tow vehicles.
- Owners can also contact whichever police department has jurisdiction in the place where the car was towed from (all wrecker services notify local police).
If a vehicle is suspected stolen, the customer should contact authorities immediately.
If an owner is enrolled in an additional security plan offered by the manufacturer or third party, police will coordinate with the provider to locate the stolen vehicle.
- Stolen Vehicle Locator - To view a list of manufacturers that offer this feature, click here.
- Lojack Enabled - Customer should report the theft through Lojack.
(police report can be filed through the app)
Additional Information:
- If not enrolled in any additional security plans - Customers will need to contact whichever police department has jurisdiction in the place where your car was stolen and report the theft.
Scheduling Preferences:
Schedule with "No Preference" unless the customer has a preferred advisor
Supported Makes (ⓘ) :
- Buick.
- Cadillac.
- Chevrolet.
- GMC.
- Pontiac.
Special Instructions:
- Cadillac – Do Not Schedule the first complimentary Cadillac service (dealership cannot perform this service).
Carry Overs:
Visits scheduled Monday-Friday after 5:30pm or on Saturday after 3pm may carry over to the next business day.
Accessories (ⓘ): Do Not Schedule; Must be booked/modified/canceled by Ida Brickey (Aftermarket Administrator)
Appearances:
- Dent/Dings (No damage to paint):
- Do Not Schedule, refer to advisors (Svc Ext: 6477; Must select CID before making call or submit Contact Form).
- Dent/Dings and Scratches (Damage to paint - chips/cracks):
- If customer is paying out of pocket or using insurance, refer to Sterling McCall Collision of Jersey Village (REFERRALS; 281-925-3280).
- Paint: If a customer needs to purchase touch up paint, refer them to the parts department (VIN number needed).
- Vandalism: See Vandalism section at the bottom of this page.
Car Washes and Exterior Details cannot be performed in rainy/snowy weather or freezing temperatures (32 °F or lower). To see weather forecast, click here.
. .
Car Wash:
- Complimentary with scheduled service: Yes.
- Without scheduled service (stand-alone):Car wash walk-ins accepted at a fee (ⓘ);total wait time cannot be guaranteed especially during peak times (ⓘ) .
Detail Option(s):
This dealership does not offer Detail services.
Scheduling Instructions: See Due Bill / We Owe section
. .
ResistAll (ⓘ) and Auto Butler (ⓘ) protect against harmful UV rays and condition upholstery, dashboards, doors and other interior surfaces to keep them in showroom condition - typically applied at the vehicle's time of purchase.
Deals/Offers cannot be combined (ⓘ)
All items contain disclaimers; refer to actual offer for any restrictions.
Coupons - must be presented at the time of write up - may be displayed with smart phone / tablet or printed. Max discount on any service without coupon proof is 10%.
- Available: To all (via online or mailers).
- Current Online Specials: Click Here for Current Online Coupons/Specials.
- Competitor Coupons: Not Accepted.
- Expired Coupons: Not Accepted – within 30days of expiration.
Promos - emailed and should not be offered/advertised to customers that do not have an available promo in their Xtime profile.
- Available: For specific customers/vehicles (via email or Xtime).
- Current Promos: Vary - if a customer is eligible for a promo it will be listed in a "Promotions" drop-down when scheduling. If eligible, add to service visit.
- Competitor Promos: Promos are only offered via Xtime.
- Expired Promos: Expired promos will not appear in Xtime (no longer valid).
Super Savings Day - occur monthly and have designated specials for specific days and services. Offers cannot be used at other locations.
- Available: To all (via online or mailers).
- Current Super Savings Day: Vary - see (SDC) Super Savings Day & FAQs for offers.
- Competitor Super Savings Day: Not Accepted – only available for the specified store.
- Expired Super Savings Day: Not Accepted – only available for the specified date(s).
Recurring Offers - available for eligible customers (ex: senior citizens, military), but not necessarily advertised. Recurring offers do not expire unless specified.
- This dealership does not have any recurring offers.
A qualified technician will inspect the vehicle to determine its service needs (Complimentary initial diagnosis) (ⓘ) . Afterwards the service advisor will inform the customer of their findings and the necessary steps to repair the vehicle. Customers will not incur any charges without approval.
. .
The following are examples of what is intended to be covered as part of our “Free Diagnosis” policy:
- Air Conditioner (ⓘ) .
- Brake Noise (ⓘ) .
- Charging & Starting (ⓘ) .
- Electrical (ⓘ) .
- Leaks (ⓘ) .
- Noises (ⓘ) .
- Rough Idle (ⓘ) .
- Running Light(s) (ⓘ) .
- Vibration (ⓘ) .
- Warning Light(s) (ⓘ) .
. .
Scheduling Instructions:
- Do Not Schedule diags/concerns/repairs as waiters; Encourage drop offs/alternate transportation (ⓘ)
- Salvaged/Branded vehicles - if disclosed, Do Not Schedule (Diagnostics and/or warranty work cannot be performed)
In order to determine if an issue/concern is covered under warranty, the vehicle must be inspected by a certified technician.
. .
Below are the different types of warranties a vehicle might be covered under:
- Factory Warranty (ⓘ)
- Additional Protection Plans / Extended Warranties (ⓘ)
- GP1 Limited Warranty on repairs (ⓘ)
- Certified Pre-Owned (CPO) (ⓘ)
- Aftermarket / 3rd-party contracts (ⓘ)
Vehicles purchased within the last 30days
- Do Not Schedule, refer to Sales (Ext: 5477; Must select CID before making call).
- Do Not Schedule.
- Refer to the Sales Dept. (Ext. 5477); Must select CID before making call).
Scheduling Instructions:
- Do Not Schedule.
- Refer to the Sales Dept. (Ext. 5477); Must select CID before making call).
. .
ResistAll (ⓘ) and Auto Butler (ⓘ) protect against harmful UV rays and condition upholstery, dashboards, doors and other interior surfaces to keep them in showroom condition - typically applied at the vehicle's time of purchase.
- Schedule as Allowed - If there is no availability, notify the customer they can come in, but wait time/repair time cannot be guaranteed (vehicle must be inspected first).
- Submit Contact Form only if there is no availability and customer will be coming in.
- Refer to Roadside Assistance; (Multiple options; See REFERRALS) to verify jump start/towing coverage, if needed.
Please note the images above are examples – they are not the only icons that can depict emergency scenarios
Dedicated Express Lanes: No; all vehicles must use the same service entrance lanes.
An Ignition Interlock Device (IID) requires the driver to provide a breath sample before the engine will start. If the IID detects alcohol on the driver's breath, the engine will not start. The driver will be periodically required to provide breath samples to ensure the continued absence of alcohol in their system for ignition to remain on.
Device installation, issues, removal:
- Do Not Schedule (dealership is not authorized to work on this device).
- Refer customer to Texas DPS for authorized locations.
Maintenance/repairs on vehicles with IIDs:
- Schedule as waiters only (ⓘ) and submit Contact Form.
Commercial/Fleet/Company Vehicles:
This dealership did not provide information for these items, refer to an advisor for assistance.
Lost/Stolen Key(s):
- For pricing, ordering, or availability, refer to Parts Dept (Ext: 4577; Must select CID before making call).
- If a customer no longer has possession of keys, the vehicle must be towed in and new keys must be ordered.
Spare/Additional Key(s) needed:
- For pricing, ordering, or availability, refer to Parts Dept (Ext: 4577; Must select CID before making call).
- All key fobs and spare keys must be brought in so all keys can be programmed.
The following is needed for all new keys or reprogramming:
- Registered owner must be present at location with vehicle.
- Registered owner must be able to present current Driver’s License and proof of ownership (title/registration)
Key fob batteries:
- Walk-ins allowed for key batteries – customer can stop parts department for replacement.
Lockout:
- If the vehicle is under warranty - refer customer to Roadside Assistance; (Multiple options; See REFERRALS).
- Do Not Schedule.
- Refer to the Sales Dept. (Ext. 5477); Must select CID before making call).
Supported Makes (ⓘ) :
- Buick.
- Cadillac.
- Chevrolet.
- GMC.
- Pontiac.
Non-Supported Makes (ⓘ) :
Do Not Schedule packages/diagnostics/repairs/recalls (a la carte maintenance only).
GP1 Dealerships in Automall (ⓘ) :
None
GP1 Dealerships Nearby (ⓘ) :
- Beck & Masten Kia
- Sterling McCall Chevrolet
- Sterling McCall Honda
- Pre-Purchase / Pre-Buy Inspections (ⓘ) : Not performed at this dealership.
- Appraisals / Cash Offers (ⓘ) : Do Not Schedule, refer to Sales (Ext: 5477; Must select CID before making call).
Radio Codes:
- Schedule as Allowed.
- Vehicle and registered owner must be present for code to be provided.
- Registered owner must present picture identification (Driver’s License).
Navigation Updates:
Customer must purchase the updated disc online (gmnavdisc.navigation.com) – instructions will be provided to perform update.
- If dealership assistance is needed, schedule as allowed.
Schedule as Allowed
Procedure:
- Schedule as allowed; however walk-ins are accepted (ⓘ)
Requirements that must be disclosed:
- Walk-ins - wait times cannot be guaranteed (first come, first serve).
Additional Information:
- Emissions testing is only required for some metro counties.
- New cars are good for two years, after which any applicable inspections are required annually.
- Vehicle Inspection History - verify the history of a Texas vehicle inspection (VIN required)
Only history through the end of the previous day or older is available.
Source: dps.texas.gov
For questions about Vehicle Registration/Renewals see Dealership Information Tab
Repairs (Run Flat Tires): (ⓘ)
- Do Not Schedule (repairs cannot be performed, replacement is needed).
Repairs (Non Run Flat Tires):
- Schedule as allowed (inspection of tires(s) needed to determine if repair is possible).
- If a customer is concerned about safety/drivability offer towing (see REFERRALS tab).
Repairs (Wheels/Rims): (ⓘ)
- Schedule as allowed for initial inspection.
- If a customer is concerned about safety/drivability offer towing (see REFERRALS tab).
- Do Not Schedule if pricing and availability have not been confirmed.
- For pricing, ordering, or availability, refer to advisors (Svc Ext: 6477; Must select CID before making call or submit Contact Form).
- Tire size should be included on all requests.
For most vehicles, tire information can be found in three locations: (ⓘ)
- To see ways of verifying purchase of a Tire/Wheel protection plan click here. (MAIN)
Nitrogen (ⓘ):
- Schedule as allowed.
NOTE: In an emergency, air can be safely added to nitrogen tires. Customer should report this when scheduling their next service visit so tires can be thoroughly inspected.
Run Flats: These are tires that can be driven for a brief time after a puncture. Manufacturers recommend an estimated 50-mile range on a run-flat tire at zero pressure up to 50mph under optimal conditions (ⓘ). This allows drivers to reach a safe location so the tire can be changed. Once a puncture occurs, the tire must be replaced.
The International Organization for Standardization (ISO) has developed a universal symbol for self-supporting run-flat tires, represented by a flat tire continuing down the road:
TPMS Light (ⓘ):
Reasons the light may turn ON:
| TPMS Light | Possible Reason | Could Cause |
| ON | Underinflation (or tire leak) | Sluggish tire response, decreased fuel economy, and could lead to blowouts |
| ON and OFF | Fluctuating Weather | No issues - An drop in temperature causes the light to turn on; the light may turn off when pressure increases during the day due to rising temperature and/or heat generated from driving the vehicle |
| Flashes when starting and remains ON | Not Functioning Properly | Incorrect readings that can lead to unsafe driving conditions |
What drivers should do:
- Manually check the tire pressures with a gauge and add air until the pressures reach the manufacturer's specification (located on the door jamb or in the owner’s manual - Buick / Chevrolet / GMC / Pontiac).
- If the light remains on (no change in weather) or is flashing, a service visit is recommended.
Vehicles impacted by vandalism (ⓘ) should be referred to Sterling McCall Collision of Jersey Village (REFERRALS; 281-925-3280). If a customer has Comprehensive Insurance (to see coverage details click here) they should reach out to their provider first.
Internal Damage (regardless of an insurance claim or customer pay): Schedule as Allowed
Examples:
- Animal/Rodent Damage (chewed wires, nests).
- Sugar in the gas tank.
- Sensors were damaged.
- Stolen catalytic converter.
External Damage (regardless of an insurance claim or customer pay): Refer to Sterling McCall Collision of Jersey Village (REFERRALS; 281-925-3280)).
Examples:
- Broken Glass.
- External Parts Damaged (Broken Mirrors, Antenna, Lights, etc.).
- Intentional Fire.
- Paint Damage (Graffiti/Spray/Scratches).
- Wildlife Collisions.
If the damage affects both, refer to Sterling McCall Collision of Jersey Village (REFERRALS; 281-925-3280). (they will coordinate with Service).
Flood/Water Damage:
- Schedule as Allowed (do not refer to collision unless the vehicle was in an accident).
- If there is no availability, notify the customer they can come in. Wait/repair time cannot be guaranteed - vehicle must be inspected first.
- Submit Contact Form only if there is no availability and customer will be coming in.
- Vehicle should not be driven - this could cause more damage if there is water in the engine.
- See Referrals tab for more info on Roadside Assistance coverage and/or Towing
- No Loaners.
- Warranty does NOT cover flood/water damage.
- Insurance claims should be filed.
- If the customer does not have flood coverage, cost will be at their expense.
- If applicable, Alternate transportation will be provided by the insurance company via the customer's policy coverage.
- If the customer does not have rental coverage, cost will be at their expense.
- Insurance claims should be filed.
Hail Damage:
- Insurance claims should be filed first.
- If customer is paying out of pocket or using insurance, refer to Sterling McCall Collision of Jersey Village (REFERRALS; 281-925-3280).
- Saturday: Schedule as allowed, please note repairs/diagnostics could carry over to the next business day. Advisor will provide more information during initial meet.
- Sunday: Service Dept. CLOSED.
Windshield/glass work, including tinting, cannot be performed during Holidays or during rainy/snowy weather; to see the weather forecast, click here.
Repairs/replacements are NOT covered by warranty. To avoid a direct charge, advise customer to contact insurance provider for repair/replacement coverage.
. .
Windshield (Front/Rear):
- Repair/Replacement - Schedule as Allowed.
Window Tinting:
- Do Not Schedule; Must be booked/modified/canceled by Ida Brickey (Aftermarket Administrator).
Additional Information:
- Window tint is determined by the percentage of visible light which passes through the window, also known as visible light transmission (VLT).
- A lower VLT percentage indicates a lower amount of light able to transmit through the glass.
- This state requires vehicles to have: 25% VLT or higher.
Source: www.dps.texas.gov.
Recalls:
Disclaimer: The term “recall” is an internal SDC placeholder that includes, but is not limited to recalls, campaigns, warranty enhancements, or settlements.
Do Not Schedule 'Remedy Not Available' or Preliminary Notices. (ⓘ).
- Schedule as allowed (if the customer requests it).
Can't Schedule? Don't forget to troubleshoot! (ⓘ).
Still can't book, submit Contact Form - Do Not Schedule recalls using another service.
Recall information can be verified by internal SDC Teams. Please have vehicle information (including VIN) and item(s) you need verified ready.
- Helpline: For over-the-phone assistance, contact the Helpline
- Contact Form: If helpline members are unavailable, submit a Verify Request
- Do not contact Parts or Service for availability.
- If the recall cannot be performed or additional information needs to be disclosed to customers, the store's management team will notify GP1 Digital Support for updating.
The National Highway Transportation and Safety Administration (NHTSA) is a government agency created to help inform customers of reported issues regarding their vehicles. It is a national database for all manufacturers. GP1 uses this site as a backup to the manufacturers recall page.
Recall titles in Xtime contain a combination of searchable identifiers:
Recall #NHTSA – if applicable
Manufacturer # – if known
Brief Description of Concern – as obtained from NHTSA
Ex. Recall #16V000 (123) Takata Airbag
Ex. ZE7 Oil Consumption Warranty Enhancement
Definitions/FAQs:
- Number assigned to a reported recall by the government agency.
- Brand’s specific number for a recall.
- Number can be alphanumeric and can vary in length depending on the manufacturer.
- Identifier for a specific vehicle (17 digits).
- Displays the car's unique features, specifications, and manufacturer.
- The VIN can be used to track recalls, registrations, warranty claims, thefts, and insurance coverage.
VIN locations
- Lower left windshield.
- Driver side door panel.
- Vehicle registration/insurance card.
There are three recall status types that might display after you look up a VIN for safety recalls:
- Recall INCOMPLETE – This means that an incomplete or “open” recall was found on the car and the owner should follow the remedy instructions.
- Recall INCOMPLETE. Remedy Not Yet Available – This means that an incomplete or “open” recall was found on the car, but the manufacturer is not yet ready to provide the needed remedy or fix.
- Number of Open Recalls: 0 – This means that either there are no recalls associated with that vehicle or the vehicle has already been fixed.
Searchable by VIN:
- Considered a safety concern.
- Repaired at the manufacturer's expense.
- Considered an enhancement (not safety related).
- Repaired at the manufacturer's expense.
- Considered an enhancement (not safety related).
- Repaired at the manufacturer's expense if perform before specific mileage/expiration date.
After the expiration date, inspection/repair will be done at the owner’s expense.
Not Searchable by VIN:
- Notice from the manufacturer to the dealer about issues/concerns.
- Seen as a warning for potential issues.
- Inspections are required.
- Extended warranty coverage period on a certain component(s).
- Covered component(s) must be shown to fail under the exact conditions described.
- Inspections are required.
- Extended warranty coverage period on a certain component(s).
- Covered component(s) must be shown to fail under the exact conditions described.
- Repaired at the manufacturer's expense if perform before specific mileage/expiration date.
- Inspections are required.
After the expiration date, inspection/repair will be done at the owner’s expense.
GM Client Relations
Transportation:
Disclaimer: As a result of the technology chip shortages, complimentary loaner vehicles have been suspended until further notice. The dealership is currently accepting only drop offs, waiters and customer paid rental vehicles.
Towing: Advise customers to have tow driver deliver keys directly to staff on the Service Drive; If towing outside of normal service hours see Early Bird/After Hours section.
Drop Offs:
- Customer will have their own transportation.
Early Bird/After Hours:
- Advise customer to use the envelopes provided to place their keys in the drop slot located behind the Pre-Owned building.
- Customers should sign the envelope to authorize repairs.
Do Not Schedule diags/concerns/repairs as waiters; Encourage drop offs/alternate transportation (ⓘ)
Wait times for repairs will vary widely since an accurate repair/wait time cannot be determined until diagnosis has been performed by the technician.
Conducted By: Uber
Operates: During Normal Service Hours
Travel Distance: 25 Miles
A complimentary loaner cannot be reserved at this dealership.
A rental cannot be reserved at this dealership.
This dealership does not have a courtesy Valet/Pick Up & Delivery Program.
