Genesis of Southwest Houston
10155 Southwest Freeway
Houston, TX 77074
Link to Genesis of Southwest Houston
Hours of Operation
Monday-Saturday: 7am - 5pm
Sunday: CLOSED
Hours of Operation
Monday-Saturday: 7am - 5pm
Sunday: CLOSED
Hours of Operation
Monday-Saturday: 9am - 8pm
Sunday: CLOSED
Contact Form - Used to communicate with the dealership regarding customer requests/concerns/inquiries. [Wrap Code: will vary based on request]
Payment Option(s):
This dealership does not accept checks for parts or service.
. . Questions about payments should be referred to a service advisor.
This dealership offers flexible payment plans to finance parts or services. Details will be discussed by the advisor. . . Primary Partner: Sunbit - offers a “pay-over-time” option with 3, 6, or 12- month payment plans (approval based on credit). A down payment with a bank-issued debit card is required and a payment method for recurring payments will also be needed. After good payment history with Sunbit, some customers might receive a personalized invitation link to a Sunbit Card application. . .
Pre-Qualification Requirements
1) Email address,
2) State-issued ID or driver’s license, and
3) Bank-issued debit card.. .A payment method for recurring payments will also be needed.
Apply Online
apply.sunbit.com
Access Account
my.sunbit.com/login
Inquiries / Contact
Website: sunbit.com/contact-us/
Email: support@sunbit.com
Phone: (855) 678-6248
FAQ: sunbit.com/im-a-consumer/customer-service/
Product/Coverage Cancellation:
Customers can cancel coverage for the following products sold by the dealership: Please be advised that ResistAll/NG2 Protection products are non-cancellable.*
Products that can be canceled:
Items needed to cancel product:
Inquiries / Contact:
Email: customercancellations@group1auto.com
Phone: (713) 360-5488
Other Dealership Information:
Dealership Information: Charging Basics for Electric Vehicles (EV): The cost of charging varies based on kilowatt-hour (kWh) rates, Brand membership, or monthly subscriptions. Source: afdc.energy.gov / plugshare.com
Charging System
Charging Level
Charging Speed
CHAdeMO
DC Fast Charging
90-120 miles per 1/2 hour
(fully charged in 30-60mins)
CCS
DC Fast Charging
90-120 miles per 1/2 hour
(fully charged in 30-60mins)
J1772
Level 2
15-30 miles per hour
(fully charged in 3-8hrs)
Registration Stickers Stickers are located on the bottom driver side corner of a vehicle's windshield. Registration Renewals Texas Vehicle Registration Renewal notices are sent 30-60 days before expiration. A passing State Inspection within 90 days of the expiration date is required prior to renewal. Renewals can be done by a customer: To see all requirement needed for each renewal form, click here.
Brand Information:
Disclaimer: Data on this page applies to vehicle(s) purchased in the United States.
Information may not be applicable for vehicle(s) purchased out of the country.
Warranty and Service/Maint. Plan information can be verified by internal SDC Teams. Please have vehicle information (including VIN) and item(s) you need verified ready.
- Helpline: For over-the-phone assistance, contact the Helpline.
Complimentary services: Pre-paid maintenance plans can be purchased through Finance and can be verified by a service advisor. Pre-Paid Maintenance Plus (Prepaid): This includes coverage of scheduled oil and oil filter changes, with term and frequency options based on your driving habits.
To view Warranty information click here
To view Owner’s Manual click here
To access visual guide for Genesis lineup click here
Technology – Intelligent Assistant Intelligent Assistance - proactive app intended to help save the driver time and provide high levels of convenience. The app combines connected car features like remote start, data from the vehicle, the owner’s smartphone and the internet with multiple layers of intelligence
Dashboard Visual Guide Color Basics:
Frequently Asked Questions
Retail gasoline stations in the United States sell three main grades of gasoline based on the octane level: If the octane rating used is less than required, damage to the engine may occur and may void the vehicle warranty. Customers can confirm the information on the lists by checking their Owner’s Manual or by referring to the label on the inside of the fuel-filler door Source: eia.gov / fueleconomy.gov
Genesis offers some of the following vehicle protection items when purchased in a package or standalone product:
To view a list of additional Product Protection Plans click here.
Genesis Client Relations
Client relations (ⓘ) Manufacturer reps can assist customers with general inquiries, recall concerns, complaints, etc. can be reached in multiple ways. To see options click on the supported brand: Genesis Contact information is typically located at the bottom of the linked page.
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Personnel:
Personnel Image(s): Click here for “Meet Our Staff” images
Service Drive Ext: 6443
Some individual extensions/voice messages might not be set up or recently changed (ⓘ)Calling the group extension ensures a response from the Service Drive. If this is not successful, send a Contact Form.
Service Drive Email Link:
If the Contact Forms are unavailable, use the distribution group email to reach the store (ⓘ)Some users may need to right-click link & copy + paste address to a New Email.
Antonio Novoa
Duy Nguyen
Trevon Bryant
Management Team:
Service Director – Eric Munnilal
General Manager – Justin McGaughey
Other Dealership Personnel:
Parts Desk: Right click here to copy all email addresses. Parts Associate - Paige Immanivong Parts Manager - Gerardo Sierra
This link will reach the entire team.
Referrals:
Roadside Assistance
Towing: Advise customers to have tow driver deliver keys directly to staff on the Service Drive; If delivery is outside of normal service hours - See Transportation Tab (ⓘ)Drop Off & Early Bird/After Hours
Genesis Roadside Assistance will tow the vehicle from public roadways (ⓘ) No unsurfaced roads or tracks, made of materials such as sand, gravel, riverbeds, mud, snow, rocks, and other natural terrain. to the nearest Genesis dealership; additional charges may apply if a customer requests a further location. See link below for additional exclusions/restrictions that may apply. . . (844) 436-4333
The third party service provider(s) listed below can tow a vehicle to this dealership. However, customers are advised to check their insurance policy for possible roadside coverage. If a vehicle was involved in a collision/accident and also requires service it must be taken to the collision center first for repairs (see Collision drop down). . . Priority Towing
(713) 772-7728
Distance from Dealership: within 20 miles
Collision:
Insurance Claims To possibly avoid upfront costs, customers should file an insurance claim (ⓘ) Coverage/Compensation can be submitted for Collision, Accident, Vandalism or Theft based on the customer's policy prior to arranging repairs. The insurance provider will determine cost (if any) for towing/repairs based on insurance coverage. If repairs are done prior to starting a claim, the customer may be responsible for all costs and for obtaining reimbursement (if any) from their policy provider. Collision and Service Inquiries If a vehicle was involved in a collision/accident and also requires maintenance service it must be taken to the collision center for repairs first. The collision center will coordinate service. Customer Pay/Cost Inquiries
GP1 Collision Centers offer complimentary visual inspections and estimates. If a customer later decides to file an insurance claim additional fees may apply.
For cost inquiries from a third party collision center, the customer will need to speak with that facility directly.
Vehicles must be taken to the Service Dept for the following instances: Below are eligible locations customers can use or they can have their insurance provider recommend a repair facility. Sterling McCall Restoration Center Additional Information:
12202 Murphy Road
Stafford, TX 77477
(281) 848-4900
Distance from Dealership: within 5 miles
Remote CSR (ⓘ) In-house Collision Team (x7098-3107)
For warm transfers, contact the team.
All Spanish or Saturday requests require a form.
Contact Form
If team is unavailable, submit a Remote CSR Form
Vehicle Locators:
Some manufacturers offer a "locate your parked vehicle" feature accessible through their app. To view a list of manufacturers that offer this feature, click here.
A vehicle could be towed to an impound lot for a number of reasons such as being illegally parked, left behind due to inclement weather, street cleaning, or abandonment. City/county towing database (ⓘ) Some metro locations have publicly accessible systems that track impounded/towed vehciles.: Yes Additional Information:
If a vehicle is suspected stolen, the customer should contact authorities immediately. If an owner is enrolled in an additional security plan offered by the manufacturer or third party, police will coordinate with the provider to locate the stolen vehicle. Additional Information:
(police report can be filed through the app).
Scheduling Preferences:
Schedule with "No preference" unless the customer has a preferred advisor
Supported Makes:
- Genesis.
Carry Overs:
Visits scheduled Monday-Friday after 5pm or Saturday after 2pm may carry over to the next business day.
Accessories (ⓘ)A vehicle accessory is an additional part or fitting that is attached to or carried by the vehicle to enhance performance or comfort.: Refer to advisors (Svc Ext: 6443 or submit Contact Form). Appearances:
If customer is paying out of pocket or using insurance, refer to Sterling McCall Restoration Center (REFERRALS; 281-848-4900).
Car Washes and Exterior Details cannot be performed in rainy/snowy weather or freezing temperatures (32 °F or lower). To see weather forecast, click here. . . Car Wash: Detail Option(s): Schedule as allowed; refer to Xtime for all pricing, durations, and package descriptions. Scheduling Instructions: See Due Bill / We Owe section . . ResistAll (ⓘ) Protections Available: Exterior (Paint & Wheel), Interior, and Windshield and Auto Butler (ⓘ) Protections Available: Exterior (Paint) and Interior protect against harmful UV rays and condition upholstery, dashboards, doors and other interior surfaces to keep them in showroom condition - typically applied at the vehicle's time of purchase.
Deals/Offers cannot be combined (ⓘ) Only one allowed per service visit All items contain disclaimers; refer to actual offer for any restrictions. Coupons - must be presented at the time of write up - may be displayed with smart phone / tablet or printed. Max discount on any service without coupon proof is 10%. Promos - emailed and should not be offered/advertised to customers that do not have an available promo in their Xtime profile. Super Savings Day - occur monthly and have designated specials for specific days and services. Offers cannot be used at other locations. Recurring Offers - available for eligible customers (ex: senior citizens, military), but not necessarily advertised. Recurring offers do not expire unless specified.
A qualified technician will inspect the vehicle to determine its service needs (Complimentary initial diagnosis) (ⓘ) In some cases, a test drive may be required. Customers are encouraged to ride along with the tech/advisor in order to replicate noise concerns.. Afterwards the service advisor will inform the customer of their findings and the necessary steps to repair the vehicle. Customers will not incur any charges without approval. . . The following are examples of what is intended to be covered as part of our “Free Diagnosis” policy: . . Scheduling Instructions: In order to determine if an issue/concern is covered under warranty, the vehicle must be inspected by a certified technician. . . Below are the different types of warranties a vehicle might be covered under: Vehicles purchased within the last 30days
Scheduling Instructions: . . ResistAll (ⓘ) Protections Available: Exterior (Paint & Wheel), Interior, and Windshield and Auto Butler (ⓘ) Protections Available: Exterior (Paint) and Interior protect against harmful UV rays and condition upholstery, dashboards, doors and other interior surfaces to keep them in showroom condition - typically applied at the vehicle's time of purchase.
Please note images above are examples – they are not the only icons that can depict emergency scenarios
Dedicated Express Lanes: No; all vehicles must use the same service entrance lanes.
An Ignition Interlock Device (IID) requires the driver to provide a breath sample before the engine will start. If the IID detects alcohol on the driver's breath, the engine will not start. The driver will be periodically required to provide breath samples to ensure the continued absence of alcohol in their system for ignition to remain on. Device installation, issues, removal: Maintenance/repairs on vehicles with IIDs:
Lost/Stolen Key(s): Spare/Additional Key(s) needed: The following are needed for all new keys or reprogramming: Key Fob Batteries: Lockout:
Supported Makes: Non-Supported Makes: GP1 Dealerships in Automall (ⓘ)An automall is a commercial district (not separated by physical road structures or businesses) that contains multiple dealerships for different automakers in a single road or street. : None GP1 Dealerships Nearby (ⓘ)Approx. within 20 miles. :
Radio Codes: Navigation Updates: Customer must purchase the updated disc online (mapnsoft.com) – instructions will be provided to perform update.
Schedule as Allowed
Procedure: Requirements that must be disclosed: Additional Information: Source: dps.texas.gov For questions about Vehicle Registration/Renewals see Dealership Information Tab
Only history through the end of the previous day or older is available.
Repairs (Run Flat Tires): (ⓘ) Repairs (Non Run Flat Tires): Repairs (Wheels/Rims): Wheel: Total circular unit that is attached to the vehicle via an axle. Rim: The outermost part of the wheel.(ⓘ)These tires cannot be repaired. Once a puncture occurs, tires must be replaced. To identify these tires, look for the universal run flat image located on the tire's sidewall - see Run Flat section. Nitrogen (ⓘ)Tires filled with nitrogen maintain inflation pressure longer than compressed air-filled tires in changing temperatures and will likely have a green-colored cap or include an N2 emblem.: NOTE: In an emergency, air can be safely added to nitrogen tires. Customer should report this when scheduling their next service visit so tires can be thoroughly inspected. Run Flats: These are tires that can be driven for a brief time after a puncture. Manufacturers recommend an estimated 50-mile range on a run-flat tire at zero pressure up to 50mph under optimal conditions (ⓘ)Actual safe mileage is based on many parameters, including vehicle load, speed and ambient temperature.. This allows drivers to reach a safe location so the tire can be changed. Once a puncture occurs, the tire must be replaced. The International Organization for Standardization (ISO) has developed a universal symbol for self-supporting run-flat tires, represented by a flat tire continuing down the road: TPMS Light (ⓘ)Alerts drivers when inadequate tire pressure is detected. Improperly inflated tires can cause premature treadwear and possible unsafe driving conditions.: Reasons the light may turn ON: What drivers should do:
For most vehicles, tire information can be found in three locations: (ⓘ)Information includes tire size, load capacity and proper inflation pressure.
TPMS Light
Possible Reason
Could Cause
ON
Underinflation (or tire leak)
Sluggish tire response, decreased fuel economy, and could lead to blowouts
ON and OFF
Fluctuating Weather
No issues - An drop in temperature causes the light to turn on; the light may turn off when pressure increases during the day due to rising temperature and/or heat generated from driving the vehicle
Flashes when starting and remains ON
Not Functioning Properly
Incorrect readings that can lead to unsafe driving conditions
Vehicles impacted by vandalism (ⓘ) Vandalism is when a person intentionally damages the property of another. should be referred to Sterling McCall Restoration Center (REFERRALS; 281-848-4900). If a customer has Comprehensive Insurance (to see coverage details click here) they should reach out to their provider first. Internal Damage (regardless of an insurance claim or customer pay): Schedule as Allowed Examples: External Damage (regardless of an insurance claim or customer pay): Refer to Sterling McCall Restoration Center (REFERRALS; 281-848-4900). Examples: If the damage affects both, refer to Sterling McCall Restoration Center (REFERRALS; 281-848-4900) (they will coordinate with Service).
Flood/Water Damage: Hail Damage:
Windshield/glass work, including tinting, cannot be performed during Holidays or during rainy/snowy weather; to see the weather forecast, click here. Repairs/replacements are NOT covered by warranty. To avoid a direct charge, advise customer to contact insurance provider for repair/replacement coverage. . . Windshield (Front/Rear): Repairs can be done if: If filing an insurance claim, refer customer to their insurance company. Window Tinting: Additional Information: Source: www.dps.texas.gov.
Recalls:
Disclaimer: The term “recall” is an internal SDC placeholder that includes, but is not limited to recalls, campaigns, warranty enhancements, or settlements.
Special Instructions: Can't Schedule? Don't forget to troubleshoot!
If you still can't book - Submit Contact Form
Recall information can be verified by internal SDC Teams. Please have vehicle information (including VIN) and item(s) you need verified ready.
The National Highway Transportation and Safety Administration (NHTSA) is a government agency created to help inform customers of reported issues regarding their vehicles. It is a national database for all manufacturers. GP1 uses this site as a backup to the manufacturers recall page.
Recall titles in Xtime contain a combination of searchable identifiers:
Recall #NHTSA – if applicable
Manufacturer # – if known
Brief Description of Concern – as obtained from NHTSA
Ex. Recall #16V000 (123) Takata Airbag
Ex. ZE7 Oil Consumption Warranty Enhancement
Definitions/FAQs:
VIN locations
There are three recall status types that might display after you look up a VIN for safety recalls:
Searchable by VIN:
After the expiration date, inspection/repair will be done at the owner’s expense.
Not Searchable by VIN:
After the expiration date, inspection/repair will be done at the owner’s expense.
Genesis Client Relations
Client relations (ⓘ) Manufacturer reps can assist customers with general inquiries, recall concerns, complaints, etc. can be reached in multiple ways. To see options click on the supported brand: Genesis Contact information is typically located at the bottom of the linked page.
Transportation:
Towing: Advise customers to have tow driver deliver keys directly to staff on the Service Drive; If towing outside of normal service hours see Early Bird/After Hours section. Drop Offs: Early Bird/After Hours:
Wait times for repairs will vary widely since an accurate repair/wait time cannot be determined until diagnosis has been performed by the technician.
Conducted By: Dealership Operates: Monday-Saturday 7am-5pm Travel Distance: 25 Miles
Requirements: Requirements that must be disclosed: For security reasons, customer must present the items listed above each time a Service Loaner is released. Early/Late Loaner Pickup: Loaner Models: If a certain model must be reserved- a manager will need to be notified to see if accommodations can be met. Additional Policy Information (to be disclosed by advisors):
A rental cannot be reserved at this dealership.
For the welfare of our drivers, valets are not allowed for: Requirements (ⓘ) Customers with an Ignition Interlock Device (IID) / Breathalyzer on their vehicles are automatically ineligible for loaners/rentals: Additional Policy Information: Requirements that must be disclosed: For security reasons, customer must present the items listed above each time a Service Loaner is released. Loaner Models: If a certain model must be reserved - a manager will need to be notified to see if accommodations can be met. Additional Policy Information (to be disclosed by advisors):
drivability concerns, safety issues or emergency scenarios.
Valets are also not allowed for insurance claims.
