Complimentary services:

• For 2019 and newer.
  1 year or 12,000, whichever occurs first
• For 2018.
  2 years or 24,000, whichever occurs first

Experience Buick Protection (Complimentary) : Covers oil change, tire rotation, and Multi-Point Vehicle Inspection (does not include air filters)

Buick Prepaid Maintenance Plan :

• Oil changes, tire rotations, and fluid top-offs are covered.

Buick Prepaid Maintenance Plus Plan :

• Transmission fluid changes, transfer case fluid changes, and spark plugs are covered.

Maintenance is typically due every 7,500 miles or once a year, whichever occurs first

Vehicles 2010 and older are typically due at every 5,000 miles

To view Warranty information click here.

To view Owner’s Manual click here

To access visual guide for Buick lineup click here

Technology – Buick IntelliLink

IntelliLink – IntelliLink is Buick’s infotainment center and consist of Travel Link, NavTraffic, Color Touch Radio and voice commands - functionally varies by model.

OnStar – OnStar provides security & safety features, turn by turn navigation, Wi-Fi & much more – 12 month standard

MyBuick App – View service history, Owner’s Manual and how-to videos, manage OnStar membership, track vehicle recalls

Fleet: Group of motor vehicles owned or leased by a business, government agency or other organization rather than by an individual or family.

Commercial: Any type of motor vehicle used for transporting goods or paid passengers.

To see a list of GM Fleet/Commercial vehicles click here

Color Basics:           

• Red indicates a potentially serious problem or safety issue, but Red may also indicate an important reminder. If it is flashing, it is important and could be unsafe to drive.
• Yellow/orange mean something needs to be serviced or repaired soon. If it is flashing, it is important and could be unsafe to drive.
• Green or Blue is only telling you that a system is on or operating.

• To see Premium required vehicles click here – if listed, customers must use premium gasoline.

Customers can confirm the information on these lists by checking their Owner's Manual or by referring to the label on the inside of the fuel-filler door

• ACDelco Conventional Oil, ACDelco dexos1™ Full Synthetic, and Mobil 1™ Full Synthetic.
• Oil viscosities may vary by model.
• See Owner’s Manual for exact oil type based on vehicle model (0W-40/5W-30/etc.).

To view a list of additional Product Protection Plans  click here.

Client relations (ⓘ) Manufacturer reps can assist customers with general inquiries, recall concerns, complaints, etc. can be reached in multiple ways.  To see options click on the supported brand: Buick / Cadillac / Chevrolet / GMC / Pontiac / Saturn
(for discontinued makes use GMC link)

Contact information is typically located at the bottom of the linked page.

Complimentary services:

• First scheduled maintenance within first year of ownership.

GMC Pro Grade Protection (Complimentary) : Covers scheduled oil changes, tire rotations, and thorough Multi-Point Vehicle Inspections

GMC Platinum Protection Plan (Prepaid) :

• Covers component failure, even when it is the result of normal wear and tear (exclusionary coverage).

GMC Silver Protection Plan (Prepaid) :

• Covers specified components within the core systems of your engine and powertrain, even when failure results from ordinary wear and tear.

Maintenance is typically due every 7,500 miles or once a year, whichever occurs first

Vehicles 2010 and older are typically due at every 5,000 miles

To view Warranty information click here.

To view Owner’s Manual click here

To access visual guide for GMC lineup click here

Technology – GMC IntelliLink

IntelliLink – This is GMC’s infotainment center and consist of turn by turn navigation, SiriusXM Travel Link/Nav Traffic (90day trial) and voice commands - functionally varies by model.

OnStar Basic Plan – Every new GMC vehicle includes an OnStar trial period.
Pre-owned vehicles can get OnStar free for 3 months, plus 3 years of Basic Plan.

• Locate the vehicle on a map with a mobile device if equipped with factory-installed navigation radio.
• Remotely sound the horn and flash the lights.
• OnStar Vehicle Diagnostics.
• Dealer Maintenance Notifications.

OnStar Guidance Plan – The Guidance Plan gives you our comprehensive suite of emergency, security and diagnostic services.

• Automatic Crash Response.
• SOS/emergency services.
• Crisis Assistance.
• Roadside Assistance.
• Stolen Vehicle Assistance.
• Hands-Free Calling.

myGMC Mobile App – Turns a compatible mobile device into a command center for the vehicle. Start/stop engine and lock/unlock doors with the tap of a finger. Send destinations to the available navigation system, view diagnostic information and set parking reminders from virtually anywhere.

Fleet: Group of motor vehicles owned or leased by a business, government agency or other organization rather than by an individual or family.

Commercial: Any type of motor vehicle used for transporting goods or paid passengers.

To see a list of GM Fleet/Commercial vehicles click here

Color Basics:           

• Red indicates a potentially serious problem or safety issue, but Red may also indicate an important reminder. If it is flashing, it is important and could be unsafe to drive.
• Yellow/orange mean something needs to be serviced or repaired soon. If it is flashing, it is important and could be unsafe to drive.
• Green or Blue is only telling you that a system is on or operating.

• To see Premium required vehicles click here – if listed, customers must use premium gasoline.

Customers can confirm the information on these lists by checking their Owner's Manual or by referring to the label on the inside of the fuel-filler door

• ACDelco Conventional Oil, ACDelco dexos1™ Full Synthetic, and Mobil 1™ Full Synthetic.
• Oil viscosities may vary by model.
• See Owner’s Manual for exact oil type based on vehicle model (0W-40/5W-30/etc.).

To view a list of additional Product Protection Plans  click here.

Client relations (ⓘ) Manufacturer reps can assist customers with general inquiries, recall concerns, complaints, etc. can be reached in multiple ways.  To see options click on the supported brand: Buick / Cadillac / Chevrolet / GMC / Pontiac / Saturn
(for discontinued makes use GMC link)

Contact information is typically located at the bottom of the linked page.

Complimentary services:

• Pontiac was discontinued in 2010 - no complimentary services are currently available.

Maintenance can vary by model and year.

To view Warranty information click here.

To view Owner’s Manual click here

To access visual guide for Pontiac lineup click here

Technology –

No information was found for Pontiac Technology or subscription programs – refer an Advisor for assistance.

Color Basics:           

• Red indicates a potentially serious problem or safety issue, but Red may also indicate an important reminder. If it is flashing, it is important and could be unsafe to drive.
• Yellow/orange mean something needs to be serviced or repaired soon. If it is flashing, it is important and could be unsafe to drive.
• Green or Blue is only telling you that a system is on or operating.

• To see Premium required vehicles click here – if listed, customers must use premium gasoline.

Customers can confirm the information on these lists by checking their Owner's Manual or by referring to the label on the inside of the fuel-filler door

• Oil viscosities may vary by model.
• See Owner’s Manual for exact oil type based on vehicle model (0W-40/5W-30/etc.).

To view a list of additional Product Protection Plans  click here.

Client relations (ⓘ) Manufacturer reps can assist customers with general inquiries, recall concerns, complaints, etc. can be reached in multiple ways.  To see options click on the supported brand: Buick / Cadillac / Chevrolet / GMC / Pontiac / Saturn
(for discontinued makes use GMC link)

Contact information is typically located at the bottom of the linked page.

Complimentary services:

• For 2019 and newer.
  Within the first year or 7,500 miles, whichever occurs first
• For 2017 - 2018 (except 2017 XT5).
  3 years or 36,000 miles, whichever occurs first
• For 2016 – 2011 & 2017 Cadillac XT5.
  4 years or 50,000 miles, whichever occurs first

Cadillac Premium Care Maintenance Plan (Complimentary) : Covers select maintenance services when scheduled in accordance with the owner’s manual, including:

• Oil Changes based on the vehicle’s oil life monitor system.
• Tire Rotation every 7,500 miles.
• Engine air cleaner filter replacement (included with the ATS-V, 2017 XT5, and 2011 to 2016 Cadillac vehicles).
• Passenger compartment air filter replacement.
• Multi-Point Vehicle Inspections.

Cadillac Prepaid Maintenance Plan :

• Oil changes, tire rotations, and fluid top-offs are covered.

Cadillac Prepaid Maintenance Plus Plan :

• Coverage may include air filters, cabin air filters, transmission and transfer fluid changes, and spark plugs.

Maintenance is typically due every 7,500 miles or once a year, whichever occurs first

Vehicles 2010 and older are typically due at every 5,000 miles

To view Warranty information click here.

To view Owner’s Manual click here

To access visual guide for Cadillac lineup click here

Technology – Cadillac User Experience

Cadillac User Experience – This is Cadillac’s infotainment center and consist of 3-D map navigation, touch screen technology and voice commands - functionally varies by model.

OnStar – OnStar provides security & safety features, turn by turn navigation, Wi-Fi & much more – 12 month standard

myCadillac App – View service history, Owner’s Manual and how-to videos, manage OnStar membership, track vehicle recalls

Fleet: Group of motor vehicles owned or leased by a business, government agency or other organization rather than by an individual or family.

Commercial: Any type of motor vehicle used for transporting goods or paid passengers.

To see a list of GM Fleet/Commercial vehicles click here

Color Basics:           

• Red indicates a potentially serious problem or safety issue, but Red may also indicate an important reminder. If it is flashing, it is important and could be unsafe to drive.
• Yellow/orange mean something needs to be serviced or repaired soon. If it is flashing, it is important and could be unsafe to drive.
• Green or Blue is only telling you that a system is on or operating.

• To see Premium required vehicles click here – if listed, customers must use premium gasoline.

Customers can confirm the information on these lists by checking their Owner's Manual or by referring to the label on the inside of the fuel-filler door

• For 2011 or newer vehicles, dexosTM1 Synthetic Blend is the recommended.
• Oil viscosities may vary by model.
• See Owner’s Manual for exact oil type based on vehicle model (0W-40/5W-30/etc.).

To view a list of additional Product Protection Plans  click here.

Client relations (ⓘ) Manufacturer reps can assist customers with general inquiries, recall concerns, complaints, etc. can be reached in multiple ways.  To see options click on the supported brand: Buick / Cadillac / Chevrolet / GMC / Pontiac / Saturn
(for discontinued makes use GMC link)

Contact information is typically located at the bottom of the linked page.

Complimentary services:

• For 2019 and newer.
  1 years or 12,000, whichever occurs first
• For 2018.
  2 years or 24,000, whichever occurs first (covers 2 oil and filter changes)

Chevrolet Complete Care(Complimentary): Covers one oil and oil filter change, multi-point vehicle inspection, diesel exhaust fluid tank refill for diesel-equipped models, and tire rotation according to your vehicle’s maintenance schedule. Owners of the 2020 Corvette enjoy one complimentary maintenance visit, including an oil change (Mobil 1® is required) and multi-point vehicle inspection, if completed in the first 12 months of ownership. Owners of the 2019 Corvette receive two included maintenance visits. 

Chevrolet Prepaid Maintenance Plan :

• Oil changes, tire rotations, and fluid top-offs are covered.

Chevrolet Prepaid Maintenance Plus Plan :

• May include air filters, cabin air filters, transmission and fluid changes, and spark plugs.

Maintenance is typically due every 7,500 miles or once a year, whichever occurs first

Vehicles 2010 and older are typically due at every 5,000 miles

To view Warranty information click here.

To view Owner’s Manual click here

To access visual guide for Chevrolet lineup click here

Technology – Chevrolet MyLink

MyLink – This is Chevrolet’s infotainment center and consist of turn by turn navigation, SiriusXM Travel Link/Nav Traffic (90day trial), voice commands and Teen Driver technology - functionally varies by model.

OnStar Basic Plan – Standard for five years from the date of delivery of an eligible 2017 model year or newer vehicle (Fleet vehicles, WT and Base Colorado/Silverado, Express cargo/cutaway do not get this service):

• Locate the vehicle on a map with a mobile device if equipped with factory-installed navigation radio.
• Remotely sound the horn and flash the lights.
• OnStar Vehicle Diagnostics.
• Dealer Maintenance Notifications.

OnStar Guidance Plan – 90day trial subscription for most Chevrolet vehicles, while electric vehicles come with a 3-year subscription (Fleet vehicles, WT and Base Colorado/Silverado, Express cargo/cutaway do not get this service):

• Automatic Crash Response.
• SOS/emergency services.
• Crisis Assistance.
• Roadside Assistance.
• Stolen Vehicle Assistance.
• Hands-Free Calling.

myChevrolet App – Turns a compatible mobile device into a command center for the vehicle. Start/stop engine and lock/unlock doors with the tap of a finger. Send destinations to the available navigation system, view diagnostic information and set parking reminders from virtually anywhere.

Fleet: Group of motor vehicles owned or leased by a business, government agency or other organization rather than by an individual or family.

Commercial: Any type of motor vehicle used for transporting goods or paid passengers.

To see a list of GM Fleet/Commercial vehicles click here

Color Basics:           

• Red indicates a potentially serious problem or safety issue, but Red may also indicate an important reminder. If it is flashing, it is important and could be unsafe to drive.
• Yellow/orange mean something needs to be serviced or repaired soon. If it is flashing, it is important and could be unsafe to drive.
• Green or Blue is only telling you that a system is on or operating.

• To see Premium required vehicles click here – if listed, customers must use premium gasoline.

Customers can confirm the information on these lists by checking their Owner's Manual or by referring to the label on the inside of the fuel-filler door

• ACDelco Conventional Oil, ACDelco dexos1™ Full Synthetic, and Mobil 1™ Full Synthetic.
• Oil viscosities may vary by model.
• See Owner’s Manual for exact oil type based on vehicle model (0W-40/5W-30/etc.).

To view a list of additional Product Protection Plans  click here.

Client relations (ⓘ) Manufacturer reps can assist customers with general inquiries, recall concerns, complaints, etc. can be reached in multiple ways.  To see options click on the supported brand: Buick / Cadillac / Chevrolet / GMC / Pontiac / Saturn
(for discontinued makes use GMC link)

Contact information is typically located at the bottom of the linked page.

Complimentary services:

• Saturn was discontinued in 2010 - no complimentary services are currently available.

Maintenance can vary by model and year.

To view Warranty information click here.

To view Owner’s Manual click here

To access visual guide for Saturn lineup click here

Technology –

No information was found for Saturn Technology or subscription programs – refer an Advisor for assistance.

Color Basics:           

• Red indicates a potentially serious problem or safety issue, but Red may also indicate an important reminder. If it is flashing, it is important and could be unsafe to drive.
• Yellow/orange mean something needs to be serviced or repaired soon. If it is flashing, it is important and could be unsafe to drive.
• Green or Blue is only telling you that a system is on or operating.

• To see Premium required vehicles click here – if listed, customers must use premium gasoline.

Customers can confirm the information on these lists by checking their Owner's Manual or by referring to the label on the inside of the fuel-filler door

• Oil viscosities may vary by model.
• See Owner’s Manual for exact oil type based on vehicle model (0W-40/5W-30/etc.).

To view a list of additional Product Protection Plans  click here.

Client relations (ⓘ) Manufacturer reps can assist customers with general inquiries, recall concerns, complaints, etc. can be reached in multiple ways.  To see options click on the supported brand: Buick / Cadillac / Chevrolet / GMC / Pontiac / Saturn
(for discontinued makes use GMC link)

Contact information is typically located at the bottom of the linked page.

• Schedule as allowed (if the customer requests it).

Can't Schedule? Don't forget to troubleshoot!
If you still can't book - Submit Contact Form

• Verify VIN.
• Refer to Xtime; enter recall title/number, follow scheduling instructions by clicking the information icon.
• If not found, follow instructions on Factory Recall Campaign information icon.
• Click Here to see Recall Scheduling Flowchart.

Recall information can be verified by internal SDC Teams. Please have vehicle information (including VIN) and item(s) you need verified ready.

• Helpline:  For over-the-phone assistance, contact the Helpline.
  

• Do not contact Parts or Service for availability.
• If the recall cannot be performed or additional information needs to be disclosed to customers, the store's management team will notify GP1 Digital Support for updating.

• Number assigned to a reported recall by the government agency.

• Brand’s specific number for a recall.
• Number can be alphanumeric and can vary in length depending on the manufacturer.

• Identifier for a specific vehicle (17 digits).
• Displays the car's unique features, specifications, and manufacturer.
• The VIN can be used to track recalls, registrations, warranty claims, thefts, and insurance coverage.

VIN locations

• Lower left windshield.
• Driver side door panel.
• Vehicle registration/insurance card.

There are three recall status types that might display after you look up a VIN for safety recalls:

• Recall INCOMPLETE – This means that an incomplete or “open” recall was found on the car and the owner should follow the remedy instructions.
• Recall INCOMPLETE. Remedy Not Yet Available – This means that an incomplete or “open” recall was found on the car, but the manufacturer is not yet ready to provide the needed remedy or fix.
• Number of Open Recalls: 0 – This means that either there are no recalls associated with that vehicle or the vehicle has already been fixed.

• Considered a safety concern.
• Repaired at the manufacturer's expense.

• Considered an enhancement (not safety related).
• Repaired at the manufacturer's expense.

• Considered an enhancement (not safety related).
• Repaired at the manufacturer's expense if perform before specific mileage/expiration date.

After the expiration date, inspection/repair will be done at the owner’s expense.

• Notice from the manufacturer to the dealer about issues/concerns.
• Seen as a warning for potential issues.
• Inspections are required.

• Extended warranty coverage period on a certain component(s).
• Covered component(s) must be shown to fail under the exact conditions described.
• Inspections are required.

• Extended warranty coverage period on a certain component(s).
• Covered component(s) must be shown to fail under the exact conditions described.
• Repaired at the manufacturer's expense if perform before specific mileage/expiration date.
• Inspections are required.

After the expiration date, inspection/repair will be done at the owner’s expense.