ALERT (Rise in Complaints): Please be sure to follow the entire LOANER policy.
Ira Toyota Saco
“Saco” is pronounced ‘Sock-o’ 
“Saco” is pronounced ‘Sock-o’ / “Saco” is pronounced ‘Sock-o’
.
8010 Balboa Avenue
San Diego, CA 92111
ALERT (Dealership Closure): We will be unable to book service visits after 11/22/24. Customers needing service after this date can visit other nearby Buick GMC centers. Quirk Buick GMC of Braintree
442 Quincy Ave, Braintree, MA 02184
(781) 817-3906
Distance from Dealership: within 15 miles
ALERT (Relocation): As of 6/2, dealership relocating to 6789 Rothway
Hours of Operation Monday-Saturday: 7am - 5pm This dealership did not provide any quick reference driving directions.
Due to damage and limited staff caused by inclement weather, Service & Parts will be operating with limited hours (9am-4pm) until 9/11.
Sunday: CLOSED
Hours of Operation Monday-Friday: 7am - 6pm
Due to damage and limited staff caused by inclement weather, Service & Parts will be operating with limited hours (9am-4pm) until 9/11.
Saturday: 7am - 6pm
Sunday: CLOSED
Hours of Operation Monday-Friday: 9am – 6pm
Sales will be open 11am-4pm on Sunday 6/26, 7/25, and 8/29.
Saturday: 9am – 5pm
Sunday: CLOSED
Hours of Operation Monday-Friday: 9am – 6pm
Sales will be open 11am-4pm on Sunday 6/26, 7/25, and 8/29.
Saturday: 9am – 5pm
Sunday: CLOSED
Hours of Operation Monday-Friday: 9am – 6pm
Sales will be open 11am-4pm on Sunday 6/26, 7/25, and 8/29.
Saturday: 9am – 5pm
Sunday: CLOSED
Contact Form - Used to communicate with the dealership regarding customer requests/concerns/inquiries. [Wrap Code: will vary based on request]
Payment Option(s):
This dealership does not accept checks or American Express for parts or service.
. . Questions about payments should be referred to a service advisor.
This dealership offers flexible payment plans to finance parts or services. Details will be discussed by the advisor. . . Primary Partner: Sunbit - offers a “pay-over-time” option with 3, 6, or 12- month payment plans (approval based on credit). A down payment with a bank-issued debit card is required and a payment method for recurring payments will also be needed. After good payment history with Sunbit, some customers might receive a personalized invitation link to a Sunbit Card application. . .
Pre-Qualification Requirements
1) Email address,
2) State-issued ID or driver’s license, and
3) Bank-issued debit card.. .A payment method for recurring payments will also be needed.
Apply Online
apply.sunbit.com/BoardwalkAcura
Access Account
my.sunbit.com/login
Inquiries / Contact
Website: sunbit.com/contact-us/
Email: support@sunbit.com
Phone: (855) 678-6248
FAQ: sunbit.com/im-a-consumer/customer-service/
This dealership offers flexible payment plans to finance parts or services. Details will be discussed by the advisor. . . Primary Partner: DigniFi - offers a “pay-over-time” option with 12-36 month payment plans (approval based on credit). No interest if the loan is paid in full within 90days. .
Pre-Qualification Requirements
1) 18yrs or Older,
2) Email Address,
3) State-issued ID or driver’s license, and
4) Bank-issued debit card.. .A payment method for recurring payments will also be needed.
Apply Online
app.dignifi.com/customer/personal_info
Access Account
app.dignifi.com/users/sign_in
Inquiries / Contact
Website: dignifi.com/contact-us/
Email: questions@dignifi.com
Phone: (855) 808-5861
FAQ: Not Available
Other Service Information:
Refer to Customer Service Associate (See PERSONNEL)
Records can only be released to the person who was in ownership of the vehicle when the services were performed.
Other Dealership Information:
Dealership Information: Charging Basics for Electric Vehicles (EV): The cost of charging varies based on kilowatt-hour (kWh) rates, Brand membership, or monthly subscriptions. Source: afdc.energy.gov / plugshare.com
Charging System
Charging Level
Charging Speed
CHAdeMO
DC Fast Charging
90-120 miles per 1/2 hour
(fully charged in 30-60mins)
CCS
DC Fast Charging
90-120 miles per 1/2 hour
(fully charged in 30-60mins)
J1772
Level 2
15-30 miles per hour
(fully charged in 3-8hrs)
For pick up/installation:
Registration Stickers Stickers are located on the bottom driver side corner of a vehicle's windshield. Registration Renewals Texas Vehicle Registration Renewal notices are sent 30-60 days before expiration. A passing State Inspection within 90 days of the expiration date is required prior to renewal; See Sched. Preferences tab for State/Smog Inspection requirements. Renewals can be done by a customer: To see all requirements needed for each renewal form, click here.
Registration Renewals Drivers can find out what is needed to renew, amend, or replace a Mass. vehicle registration and/or license plates by using the state's official website - Mass.gov/vehicle-registration
Brand Information:
Disclaimer: Data on this page applies to vehicle(s) purchased in the United States.
Information may not be applicable for vehicle(s) purchased out of the country.
Warranty and Service/Maint. Plan information can be verified by internal SDC Teams. Please have vehicle information (including VIN) and item(s) you need verified ready.
- Helpline: For over-the-phone assistance, contact the Helpline
Program: My GM Rewards is designed for members to earn and redeem points on most things they do with GM, all while rising through three membership tiers (ⓘ) Silver, Gold, and Platinum.. Dealership Participation: Yes Requirements: Additional Information:
Toyota: Complimentary Services (ToyotaCare): Prepaid Service Plans (ⓘ) Tooltip content General Terms/Conditions: Complimentary Services (BMW Ultimate Care): Prepaid Service Plans (ⓘ) Tooltip content General Terms/Conditions: Complimentary Services: Prepaid Service Plans (Audi Care) (ⓘ) Tooltip content General Terms/Conditions: Maintenance is typically due every 10,000 miles or 12 months, whichever occurs first. To view Service schedules without creating profiles in Xtime Click Here. To view Warranty information Click Here. Additional Protection Products: To view Owner’s Manual Click Here. To access visual guide for Chrysler line up Click Here. Technology – Uconnect Uconnect – Uconnect is Chrysler’s infotainment center and consist of Entertainment, Phone, Navigation, Color Touch Radio and voice commands - functionally varies by model. SiriusXM – All new satellite radio-equipped vehicles come with a 12-month trial subscription to SiriusXM®. All certified pre-owned satellite radio-equipped vehicles are eligible for a 3-month trial. 3G Wi-Fi Hotspot – Available subscription/trial on demand - purchased through the Uconnect store. Uconnect App - View service history, remote vehicle start, vehicle finder, and track vehicle recalls. Fleet/Commercial Vehicles Fleet: Group of motor vehicles owned or leased by a business, government agency or other organization rather than by an individual or family. Commercial: Any type of motor vehicle used for transporting goods or paid passengers. To see a list of FCA Fleet/Commercial vehicles Click Here. Visual Guide to Chrysler Dashboard Color Basics: Red indicates a potentially serious problem or safety issue, but Red may also indicate an important reminder. If it is flashing, it is important and could be unsafe to drive. Yellow/orange mean something needs to be serviced or repaired soon. If it is flashing, it is important and could be unsafe to drive. Green or Blue is only telling you that a system is on or operating. To see a visual guide of other indicators Click Here. Frequently Asked Questions Retail gasoline stations in the United States sell three main grades of gasoline based on the octane level: If the octane rating used is less than required, damage to the engine may occur and may void the vehicle warranty. Customers can confirm the information on the lists by checking their owner's manual or by referring to the label on the inside of the fuel-filler door Source: eia.gov / fueleconomy.gov To view a list of Frequently Asked Questions directly from the MOPAR site Click Here. To view a list of additional Product Protection Plans Click Here. GM Client Relations Client relations (ⓘ) Manufacturer reps can assist customers with general inquiries, recall concerns, complaints, etc. can be reached in multiple ways. To see options click on the supported brand: Buick / Cadillac / Chevrolet / GMC / Hummer / Pontiac / Saturn Contact information is typically located at the bottom of the linked page. Jeep: Complimentary Services: Service plans must be purchased through Finance and can be verified by a service advisor. Jeep Wave (Prepaid): A premium owner loyalty program that offers the Best-In-Class coverage. General Terms/Conditions: Maintenance is typically due every 10,000 miles or 12 months, whichever occurs first. To view Service schedules without creating profiles in Xtime Click Here. To view Warranty information Click Here. Additional Protection Products: To view Owner’s Manual Click Here. To access visual guide for Jeep line up Click Here. Technology – Uconnect Uconnect – Uconnect is Jeep's infotainment center and consist of Entertainment, Phone, Navigation, Color Touch Radio and voice commands - functionally varies by model. SiriusXM – All new satellite radio-equipped vehicles come with a 12-month trial subscription to SiriusXM®. All certified pre-owned satellite radio-equipped vehicles are eligible for a 3-month trial. Uconnect App - View service history, remote vehicle start, vehicle finder, and track vehicle recalls. Fleet/Commercial Vehicles Fleet: Group of motor vehicles owned or leased by a business, government agency or other organization rather than by an individual or family. Commercial: Any type of motor vehicle used for transporting goods or paid passengers. To see a list of FCA Fleet/Commercial vehicles Click Here. Visual Guide to Jeep Dashboard Color Basics: Red indicates a potentially serious problem or safety issue, but Red may also indicate an important reminder. If it is flashing, it is important and could be unsafe to drive. Yellow/orange mean something needs to be serviced or repaired soon. If it is flashing, it is important and could be unsafe to drive. Green or Blue is only telling you that a system is on or operating. To see a visual guide of other indicators Click Here. Frequently Asked Questions Customers can confirm the information on the lists by checking their owner's manual or by referring to the label on the inside of the fuel-filler door To view a list of Frequently Asked Questions directly from the Jeep site Click Here. Dodge: Complimentary Services: Service plans must be purchased through Finance and can be verified by a service advisor. MOPAR Vehicle Protection Prepaid Oil Plan (Prepaid): Engine requirements will determine the oil type of the plans available. Services typically include: General Terms/Conditions: To view Service schedules without creating profiles in Xtime Click Here. To view Warranty information Click Here. Additional Protection Products: To view Owner’s Manual Click Here. To access visual guide for Dodge line up Click Here. Technology – Uconnect Uconnect – Uconnect is Chrysler’s infotainment center and consist of Entertainment, Phone, Navigation, Color Touch Radio and voice commands - functionally varies by model. SiriusXM – All new satellite radio-equipped vehicles come with a 12-month trial subscription to SiriusXM®. All certified pre-owned satellite radio-equipped vehicles are eligible for a 3-month trial. Uconnect App - View service history, remote vehicle start, vehicle finder, and track vehicle recalls. Fleet/Commercial Vehicles Fleet: Group of motor vehicles owned or leased by a business, government agency or other organization rather than by an individual or family. Commercial: Any type of motor vehicle used for transporting goods or paid passengers. To see a list of FCA Fleet/Commercial vehicles Click Here. Visual Guide to Dodge Dashboard Color Basics: Red indicates a potentially serious problem or safety issue, but Red may also indicate an important reminder. If it is flashing, it is important and could be unsafe to drive. Yellow/orange mean something needs to be serviced or repaired soon. If it is flashing, it is important and could be unsafe to drive. Green or Blue is only telling you that a system is on or operating. To see a visual guide of other indicators Click Here. Frequently Asked Questions Customers can confirm the information on the lists by checking their owner's manual or by referring to the label on the inside of the fuel-filler door. Customers can confirm the information on the lists by checking their owner's manual or by referring to the label on the inside of the fuel-filler door. To view a list of Frequently Asked Questions directly from the MOPAR site Click Here. RAM: Complimentary Services: Service plans must be purchased through Finance and can be verified by a service advisor. MOPAR Vehicle Protection Prepaid Oil Plan (Prepaid): Engine requirements will determine the oil type of the plans available. Services typically include: General Terms/Conditions: To view Service schedules without creating profiles in Xtime Click Here. To view Warranty information Click Here. Additional Protection Products: To view Owner’s Manual Click Here. To access visual guide for RAM line up Click Here. Technology – Uconnect Uconnect – Uconnect is Chrysler’s infotainment center and consist of Entertainment, Phone, Navigation, Color Touch Radio and voice commands - functionally varies by model. SiriusXM – All new satellite radio-equipped vehicles come with a 12-month trial subscription to SiriusXM®. All certified pre-owned satellite radio-equipped vehicles are eligible for a 3-month trial. Uconnect App - View service history, remote vehicle start, vehicle finder, and track vehicle recalls. Fleet/Commercial Vehicles Fleet: Group of motor vehicles owned or leased by a business, government agency or other organization rather than by an individual or family. Commercial: Any type of motor vehicle used for transporting goods or paid passengers. To see a list of FCA Fleet/Commercial vehicles Click Here. Visual Guide to RAM Dashboard Color Basics: Red indicates a potentially serious problem or safety issue, but Red may also indicate an important reminder. If it is flashing, it is important and could be unsafe to drive. Yellow/orange mean something needs to be serviced or repaired soon. If it is flashing, it is important and could be unsafe to drive. Green or Blue is only telling you that a system is on or operating. To see a visual guide of other indicators Click Here. Frequently Asked Questions Customers can confirm the information on the lists by checking their owner's manual or by referring to the label on the inside of the fuel-filler door. To view a list of Frequently Asked Questions directly from the MOPAR site Click Here. TEST: Complimentary services: Pre-paid maintenance plans can be purchased through Finance and can be verified by internal SDC Teams. Acura Care (Prepaid): Addresses factory recommended maintenance as outlined in the vehicle's Service and Warranty Booklet. Driving Conditions can affect Maintenance Schedules for this Make. To view Service schedules without creating profiles in Xtime Click Here. To view Warranty information Click Here. To view Owner’s Manual Click Here. To access visual guide for Jeep line up Click Here. Technology – Uconnect Uconnect – Uconnect is Jeep's infotainment center and consist of Entertainment, Phone, Navigation, Color Touch Radio and voice commands - functionally varies by model. SiriusXM – All new satellite radio-equipped vehicles come with a 12-month trial subscription to SiriusXM®. All certified pre-owned satellite radio-equipped vehicles are eligible for a 3-month trial. Uconnect App - View service history, remote vehicle start, vehicle finder, and track vehicle recalls. Fleet/Commercial Vehicles Fleet: Group of motor vehicles owned or leased by a business, government agency or other organization rather than by an individual or family. Commercial: Any type of motor vehicle used for transporting goods or paid passengers. To see a list of FCA Fleet/Commercial vehicles Click Here. Visual Guide to Jeep Dashboard Color Basics: Red indicates a potentially serious problem or safety issue, but Red may also indicate an important reminder. If it is flashing, it is important and could be unsafe to drive. Yellow/orange mean something needs to be serviced or repaired soon. If it is flashing, it is important and could be unsafe to drive. Green or Blue is only telling you that a system is on or operating. To see a visual guide of other indicators Click Here. Frequently Asked Questions Customers can confirm the information on the lists by checking their owner's manual or by referring to the label on the inside of the fuel-filler door To view a list of Frequently Asked Questions directly from the Jeep site Click Here.
(for discontinued makes use GMC link)
All Jeep models eligible for the first 3 Oil Changes & Tire Rotations during the first 36 months of ownership.
Select models eligible for 2 Oil Changes & Tire Rotations per year during the duration of their Jeep Wave membership.
There are no complimentary services.
Personnel:
Personnel Image(s): This dealership does not have a “Meet Our Staff” link
Service Drive Extension: 6300
Some individual extensions/voice messages might not be set up or recently changed (ⓘ)Calling the group extension ensures a response from the Service Drive. If this is not successful, send a Contact Form.
Service Drive Email Link:
If the Contact Forms are unavailable, use the distribution group email to reach the store (ⓘ)Some users may need to right-click link & copy + paste address to a New Email.
Service Advisor(s):
Oscar Casas (also a Due Bill/We Owe advisor)
Allen Bendix (Mgr also takes appts.)
Service Advisor(s):
These advisors are not available to be scheduled for appointments.
Advisor B
Express Advisor(s):
This dealership uses the term “EXPRESS” for walk-in visits.
These advisors are not available to be scheduled for appointments.
Oscar Casas
Brayan Lehr
Arturo (Tony) Martinez
Toyota Care Advisors can only work on vehicles with Toyota Care (vehicles within 2yrs old and within 25k miles) and nothing else.
Adalberto Favier-Cantalapiedra
Brayan Lehr
Jose Castrejon
Pedro Villafranco
Sergio Barragan
Internal Advisor(s) (ⓘ)Internal Advisors at this location make their own appts.:
Oscar Casas
Brayan Lehr
Management Team:
Service & Parts Manager – Allen Bendix
General Manager – Brian Walker
Other Dealership Personnel:
Parts Director - John Batten
Referrals:
Roadside Assistance
Towing: Advise customers to have tow driver deliver keys directly to staff on the Service Drive; If delivery is outside of normal service hours - See Transportation Tab (ⓘ)Drop Off & Early Bird/After Hours
BMW Roadside Assistance will tow the vehicle from public roadways (ⓘ)No unsurfaced roads or tracks, made of materials such as sand, gravel, riverbeds, mud, snow, rocks, and other natural terrain. to the nearest BMW dealership; additional charges may apply if a customer requests a further location. See link below for additional exclusions/restrictions that may apply. . . Roadside Assistance (provided by BMW) (800) 332-4269 or (800) 497-9940 BMW i3 or i8 Owners Roadside Assistance (provided by Advantage Midtown) (281) 677-7359 . . As of 3/14, Advantage BMW Midtown now offers direct roadside assistance to customers. A dedicated specialist can assist with the same services as BMW Roadside, but can easily be contacted by calling or texting the number listed above. . . Requirements:
4 years from the original in-service date, with no mileage restrictions.
6 years from the original in-service date, with no mileage restrictions.
The third party service provider(s) listed below can tow a vehicle to this dealership. If a vehicle was involved in a collision/accident and also requires service it must be taken to the collision center first for repairs (see Collision drop down). . . For MB Towing Service: Mercedes-Benz Roadside Assistance (800) 367-6372 For Sprinter / Smart Towing Service: (512) 863-7300
Nissan Roadside Assistance will tow the vehicle from public roadways (ⓘ) No unsurfaced roads or tracks, made of materials such as sand, gravel, riverbeds, mud, snow, rocks, and other natural terrain. to the nearest Nissan dealership; additional charges may apply if a customer requests a further location. See link below for additional exclusions/restrictions that may apply. . . (800) 225-2476 / (877) 644-2738 for Nissan Leaf or Ariya Owners
The third party service provider(s) listed below can tow a vehicle to this dealership. However, customers are advised to check their insurance policy for possible roadside coverage. If a vehicle was involved in a collision/accident and also requires service it must be taken to the collision center first for repairs (see Collision drop down). . . Priority Towing
(713) 772-7728
Distance from Dealership: within 20 miles
Collision
Instances where a vehicle must be taken to the Service Dept: Insurance Claims To possibly avoid upfront costs, customers should file an insurance claim (ⓘ) Coverage/Compensation can be submitted for Collision, Accident, Vandalism or Theft based on the customer's policy prior to arranging repairs - to see coverage details Click Here. The insurance provider will determine cost (if any) for towing/repairs based on insurance coverage. If repairs are done prior to starting a claim, the customer may be responsible for all costs and for obtaining reimbursement (if any) from their policy provider. Personal property (cell phones, laptops, tools, etc.) stolen out of the vehicle won't be covered by auto insurance. Collision and Service Inquiries If a vehicle was involved in a collision/accident and also requires maintenance service it must be taken to the collision center for repairs first. The collision center will coordinate service. Customer Pay/Cost Inquiries
GP1 Collision Centers offer complimentary visual inspections and estimates. If a customer later decides to file an insurance claim additional fees may apply.
For cost inquiries from a third party collision center, the customer will need to speak with that facility directly.
Customers can request the location(s) below for repairs or have their insurance carrier recommend a repair facility. See Collision Inquiries drop-down for instances where a vehicle must be taken to the Service Dept. GP1 Collision Center Bob Howard Collision Center of Edmond 3700 S. Broadway Main Number: (405) 302-5990 Appointment Number: (405) 936-8929 If the customer has warranty coverage, refer them to their provider (see REFERRALS tab). 8449 Miracrest Pl. 187 N. Marshall Ave.
Edmond, OK 73013
Remote CSR (ⓘ) In-house Collision Team (x7098-3119)
For warm transfers, contact the team.
All Spanish or Saturday requests require a form.
Contact Form
If team is unavailable, submit a Remote CSR Form
San Diego, CA 92121
(858) 535-9293
El Cajon, CA 92020
(619) 444-6555
Vehicles must be taken to the Service Dept for the following instances: Below are eligible locations customers can use or they can have their insurance provider recommend a repair facility. . . Bob Howard Collision Center of Edmond . . Additional Information:
3700 S. Broadway
Edmond, OK 73013
Main Number: (405) 302-5990
Appointment Number: (405) 936-8929
Distance from Dealership: within 5 miles
Remote CSR (ⓘ) In-house Collision Team (x7098-3119)
For warm transfers, contact the team.
All Spanish or Saturday requests require a form.
Contact Form
If team is unavailable, submit a Remote CSR Form
Vehicle Locators:
Some manufacturers offer a "locate your parked vehicle" feature accessible through their app. To view a list of manufacturers that offer this feature, click here.
A vehicle could be towed to an impound lot for a number of reasons such as being illegally parked, left behind due to inclement weather, street cleaning, or abandonment. City/County Towing Database (ⓘ) Some metro locations have publicly accessible systems that track impounded/towed vehciles.: Yes Additional Information:
A vehicle could be towed to an impound lot for a number of reasons such as being illegally parked, left behind due to inclement weather, street cleaning, or abandonment. City/County Towing Database (ⓘ) Some metro locations have publicly accessible systems that track impounded/towed vehciles.: None found Additional Information:
If a vehicle is suspected stolen, the customer should contact authorities immediately. If an owner is enrolled in an additional security plan offered by the manufacturer or third party, police will coordinate with the provider to locate the stolen vehicle. Additional Information:
(police report can be filed through the app)
Other Referrals:
The Motorcycle Safety Foundation (MSF) hosts classes at this dealership, but all inquiries for training or licenses must be referred to the state's Safety and Training program. The dealership will be unable to answer any questions about the classes such as schedules or availability. New Mexico Motorcycle Safety Program (NMMSP) (877) 667-8880
Scheduling Preferences:
Schedule with UNSPECIFIED unless the customer has a preferred advisor
Supported Makes:
- Mercedes-Benz / Sprinter (ⓘ) Includes MB Sprinter, Dodge Sprinter, and Freightliner Sprinters
- SMART
Special Instructions:
- Physical vehicle keys/fobs are needed when servicing a vehicle (ⓘ) Many newer vehicles some equipped with digital keys (apps) for customer convenience; however when vehicles need servicing the physical keys/fobs are needed for technician and advisor access
- Recalls – Follow scheduling instructions on Recall tab
- S580 Models – filters (ⓘ) Oil, Air, and Cabin must be ordered by VIN; schedule 3 days out and submit Contact Form
- Diesel (ⓘ) <b>Clues a Vehicle might be Heavy Duty/Diesel:</b> Fuel Cap Label, Model Name, 'Invalid Vin', RAM 2500, 3500, 4500, 5500, and Promaster – Must be scheduled with the Heavy Duty/Diesel team (no waiters)
- Mobile Assist Service – Schedule with Mobile Assist Advisor (see Transportation tab)
- Motorcycle Safety Classes/Licenses – Do not refer to advisor (see Referral tab)
- Customer Self Check-In – See Transportation tab
- Recalls – No waiters allowed
- SMART vehicles – Do Not Schedule recalls
- MB Sprinter / Metris vehicles – Schedule as Allowed with Sprinter/Metris team
- Dodge Sprinter vehicles – Do Not Schedule warranty work
- Freightliner Sprinter vehicles – Schedule as allowed
- B Service – Do Not Schedule waiters after 3pm
- ToyotaCare – Vehicles within 2yrs old and within 25k miles must be scheduled with the Toyota Care team and “No Preference” (ⓘ) If vehicle is older or has more than 20k miles book with Main Shop - contact Helpline for override
- Recalls – Services scheduled after 12pm may carry over to the next business day; Encourage alternate transportation (ⓘ) Most recalls require a full day in service; Advisor will provide exact completion time at check-in
Carry Overs:
Visits scheduled Monday-Friday after 3pm or on Saturday after 2pm may carry over to the next business day.
Accessories (ⓘ)A vehicle accessory is an additional part or fitting that is attached to or carried by the vehicle to enhance performance or comfort.: Schedule as allowed and Submit Contact Form. Appearances: If customer has coverage for any of the items below, refer them to their warranty company (see REFERRALS tab).
If customer is paying out of pocket or using insurance, refer to Collison Center (see REFERRALS tab).
GP1 stores do not provide technical support via telephone for DIY installation or after-market parts. . . If dealership assistance is needed, arrangements must be scheduled by the dealership, refer customer to Internal Advisor (see PERSONNEL tab)
Car Washes and Exterior Details cannot be performed in rainy/snowy weather or freezing temperatures (32 °F or lower). To see weather forecast, click here. . . Car Wash: Detail Option(s): Schedule as allowed; refer to Xtime for all pricing, durations, and package descriptions. Scheduling Instructions: See Due Bill / We Owe section . . ResistAll (ⓘ) Protections Available: Exterior (Paint & Wheel), Interior, and Windshield and Auto Butler (ⓘ) Protections Available: Exterior (Paint) and Interior protect against harmful UV rays and condition upholstery, dashboards, doors and other interior surfaces to keep them in showroom condition - typically applied at the vehicle's time of purchase.
Deals/Offers cannot be combined (ⓘ) Only one allowed per service visit Coupons - must be presented at the time of write up - may be displayed with smart phone / tablet or printed. Max discount on any service without coupon proof is 10%. Promos - emailed and should not be offered/advertised to customers that do not have an available promo in their Xtime profile. Super Savings Day - occur monthly and have designated specials for specific days and services. Offers cannot be used at other locations. Recurring Offers - available for eligible customers (ex: senior citizens, military), but not necessarily advertised. Recurring offers do not expire unless specified. Limited Offers - available for eligible customers under special circumstances (ⓘ) Ex: Retention / Customers who have not serviced their vehicles at this location in some time. , but not necessarily advertised. Limited offers expire unless specified. Store personnel will make outbound calls regarding the offer.
All items contain disclaimers; refer to actual offer for any additional restrictions.
Procedure: A qualified technician will inspect the vehicle to determine its service needs. Afterwards the service advisor will contact the customer to inform them of their findings and the necessary steps to repair the vehicle.
A qualified technician will inspect the vehicle to determine its service needs (Complimentary initial diagnosis) (ⓘ) In some cases, a test drive may be required. Customers are encouraged to ride along with the tech/advisor in order to replicate noise concerns.. Afterwards the service advisor will inform the customer of their findings and the necessary steps to repair the vehicle. Customers will not incur any charges without approval. . . The following are examples of what is intended to be covered as part of our “Free Diagnosis” policy: . . Scheduling Instructions: In order to determine if an issue/concern is covered under warranty, the vehicle must be inspected by a certified technician. . . Below are the different types of warranties a vehicle might be covered under: Vehicles purchased within the last 30days
A qualified technician will inspect the vehicle to determine its service needs (Complimentary initial diagnosis) (ⓘ) In some cases, a test drive may be required. Customers are encouraged to ride along with the tech/advisor in order to replicate noise concerns.. Afterwards the service advisor will inform the customer of their findings and the necessary steps to repair the vehicle. Scheduling Instructions: Additional Information: In order to determine if an issue/concern is covered under warranty, the vehicle must be inspected by a certified technician. . . Below are the different types of warranties a vehicle might be covered under: Vehicles purchased within the last 30days
For all Due Bill/We Owe, including ResistAll & Alarms: Scheduling Instructions: . . ResistAll (ⓘ) Protections Available: Exterior (Paint & Wheel), Interior, and Windshield and Auto Butler (ⓘ) Protections Available: Exterior (Paint) and Interior protect against harmful UV rays and condition upholstery, dashboards, doors and other interior surfaces to keep them in showroom condition - typically applied at the vehicle's time of purchase.
Must be scheduled by the dealership, refer customer to Internal Advisor (see PERSONNEL tab)
Please note images above are examples – they are not the only icons that can depict emergency scenarios.
Dedicated Express Lanes: Yes; customers with Express services scheduled must follow the signs for Express entrance/lanes. Dedicated Express Hours (ⓘ) Walk-ins are accepted, but wait times cannot be guaranteed (first come, first serve): Monday-Friday: 7am – 4pm Approved Express Services:
Saturday: 7am – 2pm
Sunday: CLOSED
An Ignition Interlock Device (IID) requires the driver to provide a breath sample before the engine will start. If the IID detects alcohol on the driver's breath, the engine will not start. The driver will be periodically required to provide breath samples to ensure the continued absence of alcohol in their system for ignition to remain on. Device installation, issues, removal: Maintenance/repairs on vehicles with IIDs:
Lost/Stolen Key(s): Spare/Additional Key(s) needed: The following are needed for all new keys or reprogramming (see Xtime for programming price): Key Fob Batteries: Lockout:
This dealership did not provide information about this item, refer to an advisor for assistance.
Supported Makes: Non-Supported Makes: Coming Soon
Supported Makes: Non-Supported Makes: GP1 Dealerships in Automall (ⓘ)An automall is a commercial district (not separated by physical road structures or businesses) that contains multiple dealerships for different automakers in a single road or street. : GP1 Dealerships Nearby (ⓘ)Approx. within 20 miles. :
Radio Codes: Navigation Updates: Customer must purchase the updated disc online (chryslergroup.navigation.com) – instructions will be provided to perform update.[/su_note]
Radio/Navigation Codes: Due to security concerns, codes should not be retrieved by the Contact Center (SDC) and shared with customers. Customer may retrieve their codes online (radio-navicode.honda.com) or in person. Navigation Updates: Customer must purchase the updated disc online (hondanavi.navigation.com) - instructions will be provided to perform update.
Schedule as Allowed
For questions about State/Smog inspections (ⓘ) Ex: What will be checked, whether a vehicle will pass inspection or not, or any other questions submit a Contact Form. For questions about Vehicle Registration/Renewals see Dealership Information Tab . . Procedure: Requirements that must be disclosed: Additional Information: Source: dps.texas.gov
Only history through the end of the previous day or older is available.
For questions about Vehicle Registration/Renewals see Dealership Information Tab . . Procedure: . . Items Required: Requirements that must be disclosed: Additional Information: Source: www.mavehiclecheck.com
How to Use Customers can reach the dedicated Genius team for product questions at BMW 1-844-4GENIUS (443-6487) - for available hours click here. If the customer would like to speak to a Genius onsite, refer to Name (Technology Specialist). A Genius can assist with how to use: Issues/Concerns If customers are reporting that any of the items above are not working please schedule a service visit with an advisor.
Winter/Summer Tires (swap): Due to harsh winter conditions, many residents opt to change their tires twice a year. Non-Studded Tires: Studded Tires: Nitrogen (ⓘ) A nitrogen-filled tire will likely have a green-colored valve cap or include an N2 emblem: Repairs: Replacements/Inquiries/Availability: To see ways of verifying purchase of a Tire/Wheel protection plan click here. TPMS Light (ⓘ) Alerts drivers when inadequate tire pressure is detected. Inproperly inflated tires can cause premature treadwear and possible unsafe driving conditions. : Reasons the light may turn ON: What drivers should do:
This dealership works on two types of winter/snow tires - normal (non-studded) and studded. (ⓘ) Studs are lightweight, small metal spikes (studs) that are staggered and inserted across the tread of a winter tire. These studs protrude slightly from the rubber tread surface, helping break through packed snow and ice-covered roads to give you better traction.:
TMPS Light
Possible Reason
Could Cause
ON
Underinflation (or tire leak)
Sluggish tire response, decreased fuel economy, and could lead to blowouts
ON and OFF
Fluctuating Weather
No issues - An drop in temperature causes the light to turn on; the light may turn off when pressure increases during the day due to rising temperature and/or heat generated from driving the vehicle
Flashes when starting and remains ON
Not Functioning Properly
Incorrect readings that can lead to unsafe driving conditions
Repairs (Tires): Repairs (Rims/Wheels): Nitrogen: This dealership did not provide information about this item, refer to an advisor for assistance. Run Flats: Manufacturers recommend an estimated 50-mile range on a run-flat tire at zero pressure up to 50mph under optimal conditions (actual safe mileage is based on many parameters, including vehicle load, speed and ambient temperature). The International Organization for Standardization (ISO) has developed a universal symbol for self-supporting run-flat tires, represented by a flat tire continuing down the road: TPMS Light (ⓘ) Tooltip content: Reasons the light may turn ON: What drivers should do:
TMPS Light
Possible Reason
Could Cause
ON
Underinflation (or tire leak)
Sluggish tire response, decreased fuel economy, and could lead to blowouts
ON and OFF
Fluctuating Weather
No issues - An drop in temperature causes the light to turn on; the light may turn off when pressure increases during the day due to rising temperature and/or heat generated from driving the vehicle
Flashes when starting and remains ON
Not Functioning Properly
Incorrect readings that can lead to unsafe driving conditions
Repairs (Run Flat Tires): (ⓘ) Repairs (Non Run Flat Tires): Repairs (Wheels/Rims): Wheel: Total circular unit that is attached to the vehicle via an axle. Rim: The outermost part of the wheel.(ⓘ)These tires cannot be repaired. Once a puncture occurs, tires must be replaced. To identify these tires, look for the universal run flat image located on the tire's sidewall - see Run Flat section. Due to harsh winter conditions, many residents opt to change their tires twice a year. Winter tires are identified by universal symbol located on a tire's sidewall. There are two types of winter tires - see below for the proper handling procedures. Nitrogen (ⓘ)Tires filled with nitrogen maintain inflation pressure longer than compressed air-filled tires in changing temperatures and will likely have a green-colored cap or include an N2 emblem.: This dealership did not provide information about this item, refer to an advisor for assistance. NOTE: In an emergency, air can be safely added to nitrogen tires. Customer should report this when scheduling their next service visit so tires can be thoroughly inspected. Run Flats: These are tires that can be driven for a brief time after a puncture. Manufacturers recommend an estimated 50-mile range on a run-flat tire at zero pressure up to 50mph under optimal conditions (ⓘ)Actual safe mileage is based on many parameters, including vehicle load, speed and ambient temperature.. This allows drivers to reach a safe location so the tire can be changed. Once a puncture occurs, the tire must be replaced. The International Organization for Standardization (ISO) has developed a universal symbol for self-supporting run-flat tires, represented by a flat tire continuing down the road: TPMS Light (ⓘ) Tooltip content: Reasons the light may turn ON: What drivers should do:
For most vehicles, tire information can be found in three locations: (ⓘ)Information includes tire size, load capacity and proper inflation pressure.
Studless Winter Tires
Studded Winter Tires
Designed to grip snow, slush, and ice.
Enhanced traction on ice.
TMPS Light
Possible Reason
Could Cause
ON
Underinflation (or tire leak)
Sluggish tire response, decreased fuel economy, and could lead to blowouts
ON and OFF
Fluctuating Weather
No issues - An drop in temperature causes the light to turn on; the light may turn off when pressure increases during the day due to rising temperature and/or heat generated from driving the vehicle
Flashes when starting and remains ON
Not Functioning Properly
Incorrect readings that can lead to unsafe driving conditions
Nitrogen: Repairs (Tires): Replacements/Inquiries/Availability: Run Flats: Manufacturers recommend an estimated 50-mile range on a run-flat tire at zero pressure up to 50mph under optimal conditions (actual safe mileage is based on many parameters, including vehicle load, speed and ambient temperature). The International Organization for Standardization (ISO) has developed a universal symbol for self-supporting run-flat tires, represented by a flat tire continuing down the road:
This dealership did not provide information about this item, refer to an advisor for assistance.
This dealership did not provide information about this item, refer to an advisor for assistance.
If a vehicle does not have a spare tire, it could have a run flat.
Nitrogen (ⓘ) A nitrogen-filled tire will likely have a green-colored valve cap or include an N2 emblem: This dealership did not provide information on this item, refer to an advisor for assistance. Repairs: Replacements/Inquiries/Availability: TPMS Light (ⓘ) Alerts drivers when inadequate tire pressure is detected. Inproperly inflated tires can cause premature treadwear and possible unsafe driving conditions. : Reasons the light may turn ON: What drivers should do: Run Flats: Manufacturers recommend an estimated 50-mile range on a run-flat tire at zero pressure up to 50mph under optimal conditions (actual safe mileage is based on many parameters, including vehicle load, speed and ambient temperature). The International Organization for Standardization (ISO) has developed a universal symbol for self-supporting run-flat tires, represented by a flat tire continuing down the road:
TMPS Light
Possible Reason
Could Cause
ON
Underinflation (or tire leak)
Sluggish tire response, decreased fuel economy, and could lead to blowouts
ON and OFF
Fluctuating Weather
No issues - An drop in temperature causes the light to turn on; the light may turn off when pressure increases during the day due to rising temperature and/or heat generated from driving the vehicle
Flashes when starting and remains ON
Not Functioning Properly
Incorrect readings that can lead to unsafe driving conditions
If a vehicle does not have a spare tire, it could have a run flat.
See below for vehicles impacted by the theft of vehicle components (ⓘ) Ex: Parts original to the vehicle, custom parts, catalytic converters, rims, other aftermarket additions, etc.. If a customer has Comprehensive Insurance (to see coverage details Click Here) they should reach out to their provider first. Catalytic Converter (ⓘ) When the catalytic converter has been removed, the vehicle will make a loud roaring sound that will get louder as you push the gas pedal: Theft: Theft Prevention:
Vehicles impacted by vandalism (ⓘ) Vandalism is when a person intentionally damages the property of another. should be referred to Rockwall Ford Collision Center (REFERRALS; 972-290-2234). If a customer has Comprehensive Insurance (to see coverage details click here) they should reach out to their provider first. Internal Damage (regardless of an insurance claim or customer pay): Schedule as Allowed Examples: External Damage (regardless of an insurance claim or customer pay): Refer to Rockwall Ford Collision Center (REFERRALS; 972-290-2234) Examples: If the damage affects both, refer to Rockwall Ford Collision Center (REFERRALS; 972-290-2234) (they will coordinate with Service).
Vehicles impacted by vandalism (ⓘ) Vandalism is when a person intentionally damages the property of another. should be referred to Rockwall Ford Collision Center (REFERRALS; 972-290-2234). If a customer has Comprehensive Insurance Coverage they should reach out to their provider first. Internal Damage (regardless of an insurance claim or customer pay): Schedule as Allowed Examples: External Damage (regardless of an insurance claim or customer pay): Refer to Rockwall Ford Collision Center (REFERRALS; 972-290-2234) Examples: If vehicle has both internal and external damage, refer to Rockwall Ford Collision Center they will coordinate with Service (REFERRALS; 972-290-2234).
Flood/Water Damage: Hail Damage:
Windshield/glass work, including tinting, cannot be performed during Holidays or during rainy/snowy weather; to see the weather forecast, click here. Repairs/replacements are NOT covered by warranty. To avoid a direct charge, advise customer to contact insurance provider for repair/replacement coverage. . . Windshield Repair/Replacement (Front/Rear): Tinting:
Windshield/glass work, including tinting, cannot be performed during Holidays or during rainy/snowy weather; to see the weather forecast, click here. Repairs/replacements are NOT covered by warranty. To avoid a direct charge, advise customer to contact insurance provider for repair/replacement coverage. . . Windshield Repair/Replacement (Front/Rear): Tinting: Additional Information: Source: www.dps.texas.gov.
Pushback: For concerns about durations, cost, or warranty refer to the “What to Say When” help document – Click Here.
Recalls:
Disclaimer: The term “recall” is an internal SDC placeholder that includes, but is not limited to recalls, campaigns, warranty enhancements, or settlements.
- Body Controller Recall (regardless of NHTSA/ID number)
- Do Not Schedule without confirming part is in stock, refer to advisors to confirm (Svc Ext: 6334 or submit Contact Form). (ⓘ) Repairs will take approx. 2-3 days
- Connecting (Conn) Rod Recall (regardless of NHTSA/ID number)
- Do Not Schedule as waiters (encourage drop off/alternate transportation) (ⓘ) Repairs will take approx. 2-3 days
For recalls not listed above, follow these instructions:
Can't Schedule? Don't forget to troubleshoot!
If you still can't book - Submit Contact Form
Recall information can be verified by internal SDC Teams. Please have vehicle information (including VIN) and item(s) you need verified ready.
The National Highway Transportation and Safety Administration (NHTSA) is a government agency created to help inform customers of reported issues regarding their vehicles. It is a national database for all manufacturers. GP1 uses this site as a backup to the manufacturers recall page.
Recall titles in Xtime contain a combination of searchable identifiers:
Recall #NHTSA – if applicable
Manufacturer # – if known
Brief Description of Concern – as obtained from NHTSA
Ex. Recall #16V000 (123) Takata Airbag
Ex. ZE7 Oil Consumption Warranty Enhancement
Definitions/FAQs:
VIN locations
There are three recall status types that might display after you look up a VIN for safety recalls:
Searchable by VIN:
After the expiration date, inspection/repair will be done at the owner’s expense.
Not Searchable by VIN:
After the expiration date, inspection/repair will be done at the owner’s expense.
Pushback: For concerns about durations, cost, or warranty refer to the “What to Say When” help document – Click Here.
Transportation:
. .
Disclaimer: Please use phrase “Alternate Transportation” when offering a loaner vehicle.
Loaner vehicles are not allowed for insurance claims (ex: flooded vehicles, collision repair, etc).
For the safety of our drivers, valets are not allowed for any emergency scenario (see Emergency section).
Valets are also not allowed for insurance claims.
Drop Off/Waiter Incentive: Any customer who waits or supplies their own alternate transportation (no loaner car) will be eligible to receive a $75 gift certificate that can be used same as cash on their next service visit. Offer ends June 30th. Click here to view offer.
ALERT: As of 4/20, this dealership now offers customers a Self Check-In option . . Procedure: . . Self Check-In reduces staff & customer interaction (social distancing). The feature also shortens the initial check-in wait time, but if a loaner/rental/PUD was requested the customer must still meet with an advisor as those options require additional documentation.
. .
. .
Towing: Advise customers to have tow driver deliver keys directly to staff on the Service Drive; If towing outside of normal service hours see Early Bird/After Hours section. Drop Offs: Early Bird/After Hours:
Wait times for repairs will vary widely since an accurate repair/wait time cannot be determined until diagnosis has been performed by the technician.
Conducted By: Lyft / Uber / Alto (as needed at no cost) (ⓘ) This dealership does not work exclusively with any rideshare Operates: Monday-Friday 7am - 6pm Travel Distance: 15 Miles
Conducted By: Dealership and Uber as needed Operates: During normal service hours Radius: No Radius Limit . . Additional Information:
Conducted By: Lyft and Uber . . Additional Information:
Operates: During normal service hours
Radius: No Radius Limit
Due to limited inventory availability, services that merit alternate transportation may come by way of a RENTAL CAR provided at the dealership’s expense. Requirements (ⓘ) Customers with an Ignition Interlock Device (IID) / Breathalyzer on their vehicles are automatically ineligible for loaners/rentals: Additional Requirements: Requirements that must be disclosed: For security reasons, customer must present the items listed above each time a Service Loaner is released. Early/Late Loaner Pickup: Loaner Models: If a certain model must be reserved- a manager will need to be notified to see if accommodations can be met. Additional Information (to be disclosed by advisors):
Due to limited inventory availability, services that merit alternate transportation may come by way of a RENTAL CAR provided at the dealership’s expense. Requirements: Additional Requirements: Requirements that must be disclosed: For security reasons, customer must present the items listed above each time a Service Loaner is released. Early/Late Loaner Pickup: Loaner Models: If a certain model must be reserved- a manager will need to be notified to see if accommodations can be met. Additional Information (to be disclosed by advisors):
Facility (ⓘ) Customers with an Ignition Interlock Device (IID) / Breathalyzer on their vehicles are automatically ineligible for loaners/rentals: Enterprise Rent-A-Car Phone Number: (281) 316-1979 Cost: Starts at $35/day Warm transfer the customer to rental agency to finalize rental reservation Program: The Rental Car Discount Program offers BMW i customers access to a discounted rental rates (customer-pay). Dealership Participation: Dealership participation not required. Scheduling Instructions: Program: The Audi on Demand / Silvercar Rental Program offers Audi rentals at discounted rates and is located onsite. Availability for reservations made within 2 hours of the desired pick-up or drop-off time or made during overnight hours when dealership is closed cannot be guaranteed. Dealership Participation: Yes Requirements: Customers reserve vehicle through the myAudi App, online, or phone (ⓘ) Reservations cannot be processed any other way. Scheduling Instructions: To see all participating location click here.
This dealership does not have a courtesy Valet/Pick Up & Delivery Program.
For the welfare of our drivers, valets are not allowed for: Requirements (ⓘ) Customers with an Ignition Interlock Device (IID) / Breathalyzer on their vehicles are automatically ineligible for loaners/rentals: Brand: Nissan only Year: No Restriction Vehicle Mileage: No Restriction Total Duration: 72mins or more Travel Distance for Pickup: Vehicle must be within 15 Miles from the dealership for pickup Additional Policy Information: Requirements that must be disclosed: Vehicle will be picked up and delivered once service is complete (no loaners will be provided)
drivability concerns, safety issues or emergency scenarios.
Valets are also not allowed for insurance claims.
Dealership will contact customers between 7am-8am on the day of service to arrange the estimated pickup time (ⓘ) A call on the day of service is needed since arrival times could vary based on weather, location, traffic, etc.
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Other Transportation
Program: Due its proximity to DFW Airport, Audi Grapevine offers free parking and an airport shuttle to customers who schedule a service visit. Requirements: Additional Requirements: Scheduling Instructions:
Program: Due to its proximity to the ferry port/Nantucket Island, Toyota Hyannis offers free Valet/Pick up and Delivery for customers who schedule a service visit. Additional Policy Information: Scheduling Instructions:
Requirements :
Program: The BMW Flexible Mobility Program offered the complimentary use of a conventionally fueled BMW vehicle for customers who purchased an i3 or i8 vehicle. However, this program was discontinued in 2018 by BMW. Dealership Participation: This program was discontinued in 2018 by BMW. Requirements:This program was discontinued in 2018 by BMW. Scheduling Instructions:
Program: The Lexus Reserve Program offers the complimentary use of a conventionally fueled Lexus vehicle for customers who purchased a RZ 300e or RZ450e vehicle (ⓘ) 30 Complimentary days over 3 years.. This dealership is a participating member of the program, however available complimentary vehicles and days for use can vary. Dealership Participation: Dealership participation not required. Requirements: Customers reserve vehicle through the My Lexus App (ⓘ) Reservations cannot be processed any other way. Scheduling Instructions:
Program: The Mobile Assist program allows customers to arrange vehicle service at their home or office. Dealership Participation: Yes Requirements: Additional Requirements: Scheduling Instructions:
(Arrival times could vary based on weather, location, traffic, etc.)
Program: The Mobile Assist program allows customers to arrange vehicle service at their home or office. Dealership Participation: Yes Requirements: Additional Requirements: Scheduling Instructions:
(Arrival times could vary based on weather, location, traffic, etc.)
Pushback: For concerns about durations, cost, or warranty refer to the “What to Say When” help document – Click Here.
Meet Our Staff:
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Management
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| Mike Chan Director Sales & Service (713) 239-1696 |
Ymaray Trevino Director SDC (713) 239-1695 |
Marvita Steward Director Training & QC (713) 239-1697 |
Rosie Guerra Manager Digital Support (713) 239-1666 |
Deedra Muse Manager WFM (281) 943-8659 |
Tyra Morgan Manager CDC (Sales) |
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Amanda Trigo (ⓘ) Team Lead
Bret Weeks (ⓘ) Sr. Admin
Jerrold Hawkins
Gul-e (G) Hussain
Carl Hesiler
Katrina Curry
Zayla Neneu
Ivy Vasquez
Jaylin Johnson
Elif Ozcelik
