BMW of Tulsa
9702 South Memorial Drive
Tulsa, OK 74133
Hours of Operation This dealership did not provide any quick reference driving directions.
Monday-Saturday: 7am - 6pm
Sunday: CLOSED
Hours of Operation
Monday-Saturday: 7am - 6pm
Sunday: CLOSED
Hours of Operation
Monday-Friday: 9am – 8pm
Saturday: 9am – 7pm
Sunday: CLOSED
Contact Form - Used to communicate with the dealership regarding customer requests/concerns/inquiries. [Wrap Code: will vary based on request]
Payment Option(s):
This dealership does not accept checks for parts or service.
. . Questions about payments should be referred to a service advisor.
This dealership offers flexible payment plans to finance parts or services. Details will be discussed by the advisor. . . Primary Partner: Sunbit - offers a “pay-over-time” option with 3, 6, or 12- month payment plans (approval based on credit). A down payment with a bank-issued debit card is required and a payment method for recurring payments will also be needed. After good payment history with Sunbit, some customers might receive a personalized invitation link to a Sunbit Card application. . .
Pre-Qualification Requirements
1) Email address,
2) State-issued ID or driver’s license, and
3) Bank-issued debit card.. .A payment method for recurring payments will also be needed.
Apply Online
apply.sunbit.com/BMWTulsa
Access Account
my.sunbit.com/login
Inquiries / Contact
Website: sunbit.com/contact-us/
Email: support@sunbit.com
Phone: (855) 678-6248
FAQ: sunbit.com/im-a-consumer/customer-service/
This dealership offers flexible payment plans to finance parts or services. Details will be discussed by the advisor. . . Primary Partner: DigniFi - offers a “pay-over-time” option with 12-36 month payment plans (approval based on credit). No interest if the loan is paid in full within 90days. .
Pre-Qualification Requirements
1) 18yrs or Older,
2) Email Address,
2) State-issued ID or driver’s license, and
3) Bank-issued debit card.. .A payment method for recurring payments will also be needed.
Apply Online
app.dignifi.com/customer/personal_info
Access Account
app.dignifi.com/users/sign_in
Inquiries / Contact
Website: dignifi.com/contact-us/
Email: questions@dignifi.com
Phone: (855) 808-5861
FAQ: Not Available
Product/Coverage Cancellation:
Customers can cancel coverage for the following products sold by the dealership: Please be advised that ResistAll/NG2 Protection products are non-cancellable.*
Products that can be canceled:
Items needed to cancel product:
Inquiries / Contact:
Website: Dealership website (Finance tab)
Email: customercancellations@group1auto.com
Phone: (713) 360-5488
Other Dealership Information:
Dealership Information: Charging Basics for Electric Vehicles (EV): The cost of charging varies based on kilowatt-hour (kWh) rates, Brand membership, or monthly subscriptions. Source: plugshare.com
Charging System
Charging Level
Charging Speed
CHAdeMO
DC Fast Charging
90-120 miles per 1/2 hour
(fully charged in 30-60mins)
CCS
DC Fast Charging
90-120 miles per 1/2 hour
(fully charged in 30-60mins)
J1772
Level 2
15-30 miles per hour
(fully charged in 3-8hrs)
Brand Information:
Disclaimer: Data on this page applies to vehicle(s) purchased in the United States.
Information may not be applicable for vehicle(s) purchased out of the country.
Warranty and Service/Maint. Plan information can be verified by internal SDC Teams. Please have vehicle information (including VIN) and item(s) you need verified ready.
- Helpline: For over-the-phone assistance, contact the Helpline.
Complimentary services: BMW Ultimate Care (Complimentary) : Addresses factory recommended maintenance as outlined in the vehicle's Service and Warranty Booklet. See below for quick reference guide to items covered under the BMW Ultimate Care BMW Ultimate Care+ (Prepaid) :
3 years or 36,000 miles, whichever occurs first
4 years or 50,000 miles, whichever occurs first
Today’s BMWs all have either a Condition Based Servicing (CBS) system or a Service Interval Indicator (SII). Condition Based Servicing: Service Interval Indicator:
To view Warranty information click here.
To view Owner’s Manual click here
To access visual guide for BMW lineup click here
Technology – BMW Assist & BMW ConnectedDrive BMW ConnectedDrive – Offers wide range of intelligent services and apps that provide you with information and entertainment during your journey (subscription is terminated if customer did not enroll at a preferred BMW store within 60 days of vehicle purchase) BMW Assist – Roadside and Emergency Assistance, Automatic Collision Notification, Stolen Vehicle Recovery, and more - all at the push of a button (subscription is free for up to 10years for 2014 models and older) For subscription inquiries about BMW ConnectedDrive or BMW Assist, customers can contact BMW Customer Care: For questions about vehicle features customers can call the BMW Genius Hotline to ask about product related questions:
Phone: (888) 333-6118
Email: customercare@bmwassist.com
In Person: visit a BMW service center
Phone: (844) 443-6487 (available M-Saturday only)
Email: bmwgenius@bmwusa.com
In Person: visit a BMW service center
Dashboard Visual Guide Color Basics:
Frequently Asked Questions
Retail gasoline stations in the United States sell three main grades of gasoline based on the octane level: If the octane rating used is less than required, damage to the engine may occur and may void the vehicle warranty. Customers can confirm the information on the lists by checking their owner's manual or by referring to the label on the inside of the fuel-filler door Source: eia.gov / fueleconomy.gov
To view a list of additional Product Protection Plans click here.
BMW Client Relations
Client relations (ⓘ) Manufacturer reps can assist customers with general inquiries, recall concerns, complaints, etc. can be reached in multiple ways. To see options click on the supported brand: BMW Contact information is typically located at the bottom of the linked page.
Personnel:
Personnel Image(s): Click here for “Meet Our Staff” images
Service Drive Ext: 6367
Some individual extensions/voice messages might not be set up or recently changed (ⓘ)Calling the group extension ensures a response from the Service Drive. If this is not successful, send a Contact Form.
Service Drive Email Link:
If the Contact Forms are unavailable, use the distribution group email to reach the store (ⓘ)Some users may need to right-click link & copy + paste address to a New Email.
Bailee Durant
Brice Goetz
Jonathan Vera
Michael Kayser (Mgr. makes own appts.)
Miguel Rebelo
Mike Whitney (Mgr. makes own appts.)
Internal Advisor(s) (ⓘ)Internal advisor(s) at this location make their own appts:
Management Team:
Service Asst. Manager – Michael Kayser
Service & Parts Director – Mike Whitney
General Manager – Chad Milow
Other Dealership Personnel:
Parts Manager - Zachary Sanders
Referrals:
Roadside Assistance
Towing: Advise customers to have tow driver deliver keys directly to staff on the Service Drive; If delivery is outside of normal service hours - See Transportation Tab (ⓘ)Drop Off & Early Bird/After Hours
BMW Roadside Assistance will tow the vehicle from public roadways (ⓘ) No unsurfaced roads or tracks, made of materials such as sand, gravel, riverbeds, mud, snow, rocks, and other natural terrain. to the nearest BMW dealership; additional charges may apply if a customer requests a further location. See link below for additional exclusions/restrictions that may apply. . . (800) 332-4269 or (800) 497-9940 BMW i3 or i8 Owners
4 years from the original in-service date, with no mileage restrictions.
6 years from the original in-service date, with no mileage restrictions.
The third party service provider(s) listed below can tow a vehicle to this dealership. However, customers are advised to check their insurance policy for possible roadside coverage. If a vehicle was involved in a collision/accident and also requires service it must be taken to the collision center first for repairs (see Collision drop down). . . Storey Wrecker
(918) 585-5571
Distance from Dealership: within 20 miles
Collision:
Insurance Claims To possibly avoid upfront costs, customers should file an insurance claim (ⓘ) Coverage/Compensation can be submitted for Collision, Accident, Vandalism or Theft based on the customer's policy prior to arranging repairs. The insurance provider will determine cost (if any) for towing/repairs based on insurance coverage. If repairs are done prior to starting a claim, the customer may be responsible for all costs and for obtaining reimbursement (if any) from their policy provider. Collision and Service Inquiries If a vehicle was involved in a collision/accident and also requires maintenance service it must be taken to the collision center for repairs first. The collision center will coordinate service. Customer Pay/Cost Inquiries
GP1 Collision Centers offer complimentary visual inspections and estimates. If a customer later decides to file an insurance claim additional fees may apply.
For cost inquiries from a third party collision center, the customer will need to speak with that facility directly.
Vehicles must be taken to the Service Dept for the following instances: Below are eligible locations customers can use or they can have their insurance provider recommend a repair facility. Primary: Hourglass Collision Repair (Midtown) Secondary: Hourglass Collision Repair (South Tulsa) Additional Information:
2615 South Harvard Ave
Tulsa, OK 74114
(918) 745-8900
Distance from Dealership: within 15 miles
10226 East 61st Street
Tulsa, OK 74133
(918) 615-6000
Distance from Dealership: within 10 miles
Vehicle Locators:
Some manufacturers offer a "locate your parked vehicle" feature accessible through their app. To view a list of manufacturers that offer this feature, click here.
A vehicle could be towed to an impound lot for a number of reasons such as being illegally parked, left behind due to inclement weather, street cleaning, or abandonment. City/County Towing Database (ⓘ) Some metro locations have publicly accessible systems that track impounded/towed vehciles.: None found Additional Information:
If a vehicle is suspected stolen, the customer should contact authorities immediately. If an owner is enrolled in an additional security plan offered by the manufacturer or third party, police will coordinate with the provider to locate the stolen vehicle. Additional Information:
(police report can be filed through the app)
Other Referrals:
To locate the nearest BMW Motorrad dealership, click here.
Scheduling Preferences:
Schedule with “No Preference” unless the customer has a preferred advisor
Supported Makes:
- BMW.
Special Instructions:
- Recalls – Follow scheduling instructions on Recall tab.
- MINI vehicles – Do Not Schedule (Dealership does not service non-supported makes).
- Mystery Shops – In progress; Please review Mystery Shop guide during each call.
Carry Overs:
Visits scheduled Monday-Saturday after 5pm may carry over to the next business day.
Accessories (ⓘ)A vehicle accessory is an additional part or fitting that is attached to or carried by the vehicle to enhance performance or comfort.: Schedule as allowed Appearances:
If customer is paying out of pocket or using insurance, refer to the Collision Center (Multiple options; See REFERRALS).
If customers have inquiries about a call they received or a missed call please refer to the priority notes or the communication logs. . In some cases, customers might have been contacted about their upcoming Condition Based Service (CBS) by Epsilon (BMW's teleservice partner).
Car Washes and Exterior Details cannot be performed in rainy/snowy weather or freezing temperatures (32 °F or lower). To see weather forecast, click here. . . Car Wash: Detail Option(s): Schedule as allowed; refer to Xtime for all pricing, durations, and package descriptions. Scheduling Instructions: See Due Bill / We Owe section . . ResistAll (ⓘ) Protections Available: Exterior (Paint & Wheel), Interior, and Windshield and Auto Butler (ⓘ) Protections Available: Exterior (Paint) and Interior protect against harmful UV rays and condition upholstery, dashboards, doors and other interior surfaces to keep them in showroom condition - typically applied at the vehicle's time of purchase.
Deals/Offers cannot be combined (ⓘ) Only one allowed per service visit All items contain disclaimers; refer to actual offer for any restrictions. Coupons - must be presented at the time of write up - may be displayed with smart phone / tablet or printed. Max discount on any service without coupon proof is 10%. Promos - emailed and should not be offered/advertised to customers that do not have an available promo in their Xtime profile. Super Savings Day - occur monthly and have designated specials for specific days and services. Offers cannot be used at other locations. Recurring Offers - available for eligible customers (ex: senior citizens, military), but not necessarily advertised. Recurring offers do not expire unless specified.
A qualified technician will inspect the vehicle to determine its service needs (Complimentary initial diagnosis) (ⓘ) In some cases, a test drive may be required. Customers are encouraged to ride along with the tech/advisor in order to replicate noise concerns.. Afterwards the service advisor will inform the customer of their findings and the necessary steps to repair the vehicle. Customers will not incur any charges without approval. . . The following are examples of what is intended to be covered as part of our “Free Diagnosis” policy: . . Scheduling Instructions: In order to determine if an issue/concern is covered under warranty, the vehicle must be inspected by a certified technician. . . Below are the different types of warranties a vehicle might be covered under: Vehicles purchased within the last 30days
Scheduling Instructions: . . ResistAll (ⓘ) Protections Available: Exterior (Paint & Wheel), Interior, and Windshield and Auto Butler (ⓘ) Protections Available: Exterior (Paint) and Interior protect against harmful UV rays and condition upholstery, dashboards, doors and other interior surfaces to keep them in showroom condition - typically applied at the vehicle's time of purchase.
Please note the images above are examples – they are not the only icons that can depict emergency scenarios
Dedicated Express Lanes: No; all vehicles must use the same service entrance lanes.
HomeLink is packaged as a standard feature, bundled within a specific trim level, or as an option on most new vehicles. It allows customers to wirelessly open/close garage door or front gates. For questions, activations or aftermarket purchase, refer customer below: (800) 355-3515
An Ignition Interlock Device (IID) requires the driver to provide a breath sample before the engine will start. If the IID detects alcohol on the driver's breath, the engine will not start. The driver will be periodically required to provide breath samples to ensure the continued absence of alcohol in their system for ignition to remain on. Device installation, issues, removal: Maintenance/repairs on vehicles with IIDs:
Lost/Stolen Key(s): Spare/Additional Key(s) needed: The following is needed for all new keys or reprogramming: Key fob batteries: Lockout:
This dealership does not have a Loyalty program.
Supported Makes: Non-Supported Makes: This dealership does not service non-supported makes. GP1 Dealerships in Automall (ⓘ)An automall is a commercial district (not separated by physical road structures or businesses) that contains multiple dealerships for different automakers in a single road or street. : None GP1 Dealerships Nearby (ⓘ)Approx. within 20 miles. :
Radio Codes: Navigation Updates:
Schedule as Allowed
Procedure: Additional Information: Source: drivinglaws.aaa.com
How to Use Customers can reach the dedicated Genius team for product questions at BMW 1-844-4GENIUS (443-6487) - for available hours click here. A Genius can assist with how to use: Issues/Concerns If customers are reporting that any of the items above are not working please schedule a service visit with an advisor.
Repairs (Run Flat Tires): (ⓘ) Repairs (Non Run Flat Tires): Tire (Run Flats) - Do Not Schedule (due to safety concerns the dealership will only replace tires). Tires (Non-Run Flats) - Repairs (Wheels/Rims): Wheel: Total circular unit that is attached to the vehicle via an axle. Rim: The outermost part of the wheel.(ⓘ)These tires cannot be repaired. Once a puncture occurs, tires must be replaced. To identify these tires, look for the universal run flat image located on the tire's sidewall - see Run Flat section. Nitrogen (ⓘ)Tires filled with nitrogen maintain inflation pressure longer than compressed air-filled tires in changing temperatures and will likely have a green-colored cap or include an N2 emblem.: NOTE: In an emergency, air can be safely added to nitrogen tires. Customer should report this when scheduling their next service visit so tires can be thoroughly inspected. Run Flats: These are tires that can be driven for a brief time after a puncture. Manufacturers recommend an estimated 50-mile range on a run-flat tire at zero pressure up to 50mph under optimal conditions (ⓘ)Actual safe mileage is based on many parameters, including vehicle load, speed and ambient temperature.. This allows drivers to reach a safe location so the tire can be changed. Once a puncture occurs, the tire must be replaced. The International Organization for Standardization (ISO) has developed a universal symbol for self-supporting run-flat tires, represented by a flat tire continuing down the road: TPMS Light (ⓘ)Alerts drivers when inadequate tire pressure is detected. Improperly inflated tires can cause premature treadwear and possible unsafe driving conditions.: Reasons the light may turn ON: What drivers should do:
For most vehicles, tire information can be found in three locations: (ⓘ)Information includes tire size, load capacity and proper inflation pressure.
TPMS Light
Possible Reason
Could Cause
ON
Underinflation (or tire leak)
Sluggish tire response, decreased fuel economy, and could lead to blowouts
ON and OFF
Fluctuating Weather
No issues - An drop in temperature causes the light to turn on; the light may turn off when pressure increases during the day due to rising temperature and/or heat generated from driving the vehicle
Flashes when starting and remains ON
Not Functioning Properly
Incorrect readings that can lead to unsafe driving conditions
Vehicles impacted by vandalism (ⓘ) Vandalism is when a person intentionally damages the property of another. should be referred to the Collision Center (Multiple options; See REFERRALS). If a customer has Comprehensive Insurance (to see coverage details click here) they should reach out to their provider first. Internal Damage (regardless of an insurance claim or customer pay): Schedule as Allowed Examples: External Damage (regardless of an insurance claim or customer pay): Refer to Collision (Multiple options; See REFERRALS) Examples: If the damage affects both, refer to Collision (Multiple options; See REFERRALS) (they will coordinate with Service).
Flood/Water Damage: Hail Damage:
Windshield/glass work, including tinting, cannot be performed during Holidays or during rainy/snowy weather; to see the weather forecast, click here. Repairs/replacements are NOT covered by warranty. To avoid a direct charge, advise customer to contact insurance provider for repair/replacement coverage. . . Windshield (Front/Rear): Repairs can be done if: Window Tinting: Additional Information: Source: www.tintwiz.com.
Schedule as allowed
Recalls:
Disclaimer: The term “recall” is an internal SDC placeholder that includes, but is not limited to recalls, campaigns, warranty enhancements, or settlements.
Special Instructions: Schedule as allowed (if the customer requests it) Can't Schedule? Don't forget to troubleshoot!
If you still can't book - Submit Contact Form
Recall information can be verified by internal SDC Teams. Please have vehicle information (including VIN) and item(s) you need verified ready.
The National Highway Transportation and Safety Administration (NHTSA) is a government agency created to help inform customers of reported issues regarding their vehicles. It is a national database for all manufacturers. GP1 uses this site as a backup to the manufacturers recall page.
Recall titles in Xtime contain a combination of searchable identifiers:
Recall #NHTSA – if applicable
Manufacturer # – if known
Brief Description of Concern – as obtained from NHTSA
Ex. Recall #16V000 (123) Takata Airbag
Ex. ZE7 Oil Consumption Warranty Enhancement
Definitions/FAQs:
Number assigned to a reported recall by the government agency
Brand’s specific number for a recall Number can be alphanumeric and can vary in length depending on the manufacturer
Identifier for a specific vehicle (17 digits) Displays the car's unique features, specifications, and manufacturer The VIN can be used to track recalls, registrations, warranty claims, thefts, and insurance coverage VIN locations Lower left windshield Driver side door panel Vehicle registration/insurance card
There are three recall status types that might display after you look up a VIN for safety recalls: Recall INCOMPLETE – This means that an incomplete or “open” recall was found on the car and the owner should follow the remedy instructions. Recall INCOMPLETE. Remedy Not Yet Available – This means that an incomplete or “open” recall was found on the car, but the manufacturer is not yet ready to provide the needed remedy or fix. Number of Open Recalls: 0 – This means that either there are no recalls associated with that vehicle or the vehicle has already been fixed.
Searchable by VIN:
Considered a safety concern Repaired at the manufacturer's expense
Considered an enhancement (not safety related) Repaired at the manufacturer's expense
Considered an enhancement (not safety related) Repaired at the manufacturer's expense if perform before specific mileage/expiration date After the expiration date, inspection/repair will be done at the owner’s expense.
Not Searchable by VIN:
Notice from the manufacturer to the dealer about issues/concerns Seen as a warning for potential issues Inspections are required
Extended warranty coverage period on a certain component(s) Covered component(s) must be shown to fail under the exact conditions described Inspections are required
Extended warranty coverage period on a certain component(s) Covered component(s) must be shown to fail under the exact conditions described Repaired at the manufacturer's expense if perform before specific mileage/expiration date Inspections are required After the expiration date, inspection/repair will be done at the owner’s expense.
BMW Client Relations
Client relations (ⓘ) Manufacturer reps can assist customers with general inquiries, recall concerns, complaints, etc. can be reached in multiple ways. To see options click on the supported brand: BMW Contact information is typically located at the bottom of the linked page.
Transportation:
Disclaimer: Please use phrase “Alternate Transportation” when offering a loaner vehicle.
Loaner vehicles are not allowed for insurance claims (ex: flooded vehicles, collision repair, etc).
Towing: Advise customers to have tow driver deliver keys directly to staff on the Service Drive; If towing outside of normal service hours see Early Bird/After Hours section. Drop Offs: Early Bird/After Hours:
Wait times for repairs will vary widely since an accurate repair/wait time cannot be determined until diagnosis has been performed by the technician.
Conducted By: Dealership Operates: Monday-Saturday 7am-5pm Travel Distance: 20 Miles
Requirements (ⓘ) Customers with an Ignition Interlock Device (IID) / Breathalyzer on their vehicles are automatically ineligible for loaners/rentals: Additional Policy Information: Requirements that must be disclosed: For security reasons, customer must present the items listed above each time a Service Loaner is released. Early/Late Loaner Pickup: Loaner Models: If a certain model must be reserved- a manager will need to be notified to see if accommodations can be met. Additional Policy Information (to be disclosed by advisors):
A rental cannot be reserved at this dealership. Program: The Rental Car Discount Program offers BMW i customers access to a discounted rental rates (customer-pay). Dealership Participation: Dealership participation not required. Scheduling Instructions:
For the welfare of our drivers, valets are not allowed for: Requirements (ⓘ) Customers with an Ignition Interlock Device (IID) / Breathalyzer on their vehicles are automatically ineligible for loaners/rentals: Additional Policy Information: Requirements that must be disclosed: For security reasons, customer must present the items listed above each time a Service Loaner is released. Loaner Models: If a certain model must be reserved - a manager will need to be notified to see if accommodations can be met. Additional Policy Information (to be disclosed by advisors):
drivability concerns, safety issues or emergency scenarios.
Valets are also not allowed for insurance claims.
(Arrival times could vary based on weather, location, traffic, etc.)
Other Transportation:
Program: The Mobile Assist program allows customers to arrange vehicle service at their home or office. Dealership Participation: This dealership does not participate in the program. Requirements: This dealership does not participate in the program. Scheduling Instructions:
