Complimentary services:

• For 2020 and newer Vehicles.
  There are no complimentary services
• For 2017-2019 Vehicles.
  10,000 miles or 12 months, whichever occurs first

• For 2011-2016 Vehicles.
  5,000 miles or 12 months, whichever occurs first

Additional service plans must be purchased through Finance and verified through Elsa2Go.

Audi Care (Prepaid): Prepaid scheduled maintenance services from 15,000 through 45,000 miles, every 10,000 miles or 12 months, whichever occurs first.

Audi Care Select (Prepaid): Offers same benefits as Audi care, but includes additional packages that can be bought at any time.

Term Care (Prepaid): Protection plan specifically designed for lease and short-term new vehicle customers. This plan provides minor maintenance and mechanical breakdown protection that may not be covered by the manufacturers’ warranty.

To view Warranty information click here. 

To view Owner’s Manual click here

• VIN Number required.

To access visual guide for Audi lineup click here

Technology – Audi Connect

New vehicles equipped with Audi connect® come with a complimentary six-month trial period.

The next generation of Audi connect offers three available options — Connect CARE, Connect PRIME and Connect PLUS.

• Connect CARE provides assistance and security services to help you in emergency situations.
• Connect PRIME offers a collection of robust features that help you navigate and stay informed, making your time in the car more dynamic.
• Connect PLUS keeps your passengers connected even on the go by providing live updates and entertainment.

To learn more about Audi Connect click here

Trouble with Audi connect? Connect customer to (877) 505-2834 and select option 1

Color Basics:           

• Red indicates a potentially serious problem or safety issue, but Red may also indicate an important reminder. If it is flashing, it is important and could be unsafe to drive.
• Yellow/orange mean something needs to be serviced or repaired soon. If it is flashing, it is important and could be unsafe to drive.
• Green or Blue is only telling you that a system is on or operating.

Retail gasoline stations in the United States sell three main grades of gasoline based on the octane level:

• Regular (ⓘ) Also refered to as Unleaded - the lowest octane fuel (generally 87-88).
• Mid-Grade (ⓘ) Also refered to as Plus / Special / Extra - the middle range octane fuel (generally 89–90).
• Premium (ⓘ) Also refered to as Premium Plus / Super Premium / Super / Supreme  - the highest octane fuel (generally 91–94).

If the octane rating used is less than required, damage to the engine may occur and may void the vehicle warranty.

Customers can confirm the information on the lists by checking their Owner's Manual or by referring to the label on the inside of the fuel-filler door

Source: eia.gov / fueleconomy.gov

• Gently pushing the fuel door will release it.  During cold weather the door can get frozen, pushing on it can help get it open.
• There is also an emergency release pull under the right rear quarter panel.  Refer customer to their Owner's Manual for details on their specific Audi model.
• If this fails to solve the issue, schedule a service appointment.

• It is recommended to use Castrol SYNTEC 5W40 weight motor oil on all Audi models.
• You can use oil with a viscosity of 5W40 across all temperature ranges for normal driving conditions. However, if that grade is not available, you can use SAE 5W-30 or SAE 0W-40.
• To see Audi brochure on oil requirements click here or see the Owner's Manual.

To view a list of additional Product Protection Plans  click here.

Client relations (ⓘ) Manufacturer reps can assist customers with general inquiries, recall concerns, complaints, etc. can be reached in multiple ways.  To see options click on the supported brand: Audi

Contact information is typically located at the bottom of the linked page.

Technology Specialist - Matthew Adams

Parts Desk: Right click here to copy all email addresses.
This link will reach the entire team.

Parts Associate - Michael Fletcher

Parts Manager - Mike Money

Audi Roadside Assistance will tow the vehicle from public roadways (ⓘ) No unsurfaced roads or tracks, made of materials such as sand, gravel, riverbeds, mud, snow, rocks, and other natural terrain. to the nearest Audi dealership; additional charges may apply if a customer requests a further location. See link below for additional exclusions/restrictions that may apply.

. .

Roadside Assistance

(800) 411-9988 or (866) 478-3456 for Audi R8 and A8 owners

• 4 years / unlimited miles.

The third party service provider(s) listed below can tow a vehicle to this dealership. However, customers are advised to check their insurance policy for possible roadside coverage.  If a vehicle was involved in a collision/accident and also requires service it must be taken to the collision center first for repairs (see Collision drop down).

. .

Edd's Towing
(817) 431-4569
Distance from Dealership: within 15 miles

• If using a referred towing company, charges can be billed directly to the customers’ Repair Order (RO).
• If using a non-referred towing company, payment maybe required by the towing company upon delivery.

Insurance Claims

To possibly avoid upfront costs, customers should file an insurance claim (ⓘ) Coverage/Compensation can be submitted for Collision, Accident, Vandalism or Theft based on the customer's policy  prior to arranging repairs. The insurance provider will determine cost (if any) for towing/repairs based on insurance coverage. If repairs are done prior to starting a claim, the customer may be responsible for all costs and for obtaining reimbursement (if any) from their policy provider.

Collision and Service Inquiries

If a vehicle was involved in a collision/accident and also requires maintenance service it must be taken to the collision center for repairs first. The collision center will coordinate service.

Customer Pay/Cost Inquiries

• GP1 Collision Centers:
  GP1 Collision Centers offer complimentary visual inspections and estimates. If a customer later decides to file an insurance claim additional fees may apply.

• Third Party Collision Centers:
  For cost inquiries from a third party collision center, the customer will need to speak with that facility directly.

Below are eligible locations customers can use or they can have their insurance provider recommend a repair facility.

GP1 Collision Center of Arlington
401 N Collins St
Arlington, TX 76011
(817) 436-5840
Distance from Dealership: within 20 miles

. .

. .

Additional Information:

• Customers leasing a vehicle are required to take their vehicle into a certified collision center for any body work or collision repair. 
• Customers should contact their leasing company to report accidents/damages.

Some manufacturers offer a "locate your parked vehicle" feature accessible through their app. To view a list of manufacturers that offer this feature, click here.

A vehicle could be towed to an impound lot for a number of reasons such as being illegally parked, left behind due to inclement weather, street cleaning, or abandonment. 

City/County Towing Database (ⓘ) Some metro locations have publicly accessible systems that track impounded/towed vehciles.: None found

• Customers who suspect their vehicle was towed should contact whichever police department has jurisdiction in the place where the car was towed from (all wrecker services notify local police).

Additional Information:

• Impounded from a private property/business.
  1. Look for towing signs on the property, or ask the property owner which wrecker service they used to tow vehicles. 
  2. Owners can also contact whichever police department has jurisdiction in the place where the car was towed from (all wrecker services notify local police).

If a vehicle is suspected stolen, the customer should contact authorities immediately. 

If an owner is enrolled in an additional security plan offered by the manufacturer or third party, police will coordinate with the provider to locate the stolen vehicle.

• Stolen Vehicle Locator -  To view a list of manufacturers that offer this feature, click here.
• Lojack Enabled - Customer should report the theft through Lojack
  (police report can be filed through the app). 

Additional Information:

• If not enrolled in any additional security plans - Customers will need to contact whichever police department has jurisdiction in the place where your car was stolen and report the theft.

Dent Guard
(866) 528-9134
Distance from Dealership: Unknown

Cal Tex
(210) 564-3200
Distance from Dealership: Unknown

The following items can be scheduled at this location:

• LoJack/Kahu Stolen Vehicle Recovery System.

Car Washes and Exterior Details cannot be performed in rainy/snowy weather or freezing temperatures  (32 °F or lower). To see weather forecast, click here.

. .

Coupons - must be presented at the time of write up - may be displayed with smart phone / tablet or printed. Max discount on any service without coupon proof is 10%.

• Available: To all (via online or mailers).
• Current Online Specials:  Click Here for Current Online Coupons/Specials.
• Competitor Coupons: Accepted – from other Audi dealerships from the North Texas market area.
• Expired Coupons: Accepted – on a case by case basis with Manager approval.

Promos - emailed and should not be offered/advertised to customers that do not have an available promo in their Xtime profile.

• Available: For specific customers/vehicles (via email or Xtime).
• Current Promos: Vary - if a customer is eligible for a promo it will be listed in a "Promotions" drop-down when scheduling. If eligible, add to service visit.
• Competitor Promos: Promos are only offered via Xtime. 
• Expired Promos: Expired promos will not appear in Xtime (no longer valid).

Super Savings Day - occur monthly and have designated specials for specific days and services. Offers cannot be used at other locations.

• Available: To all (via online or mailers).
• Current Super Savings Day: Vary - see (SDC) Super Savings Day & FAQs for offers.
• Competitor Super Savings Day: Not Accepted – only available for the specified store.
• Expired Super Savings Day: Not Accepted – only available for the specified date(s).

Recurring Offers - available for eligible customers (ex: senior citizens, military), but not necessarily advertised. Recurring offers do not expire unless specified.

• This dealership does not have any recurring offers.

• Schedule as Allowed - If there is no availability notify the customer they can come in, but wait time/repair time cannot be guaranteed (vehicle must be inspected first).
• Submit Contact Form only if there is no availability and customer will be coming in.
• Refer to Roadside Assistance; (Multiple options; See REFERRALS) to verify jump start/towing coverage, if needed.

Please note the images above are examples – they are not the only icons that can depict emergency scenarios

Dedicated Express Lanes: No; all vehicles must use the same service entrance lanes.

An Ignition Interlock Device (IID) requires the driver to provide a breath sample before the engine will start. If the IID detects alcohol on the driver's breath, the engine will not start. The driver will be periodically required to provide breath samples to ensure the continued absence of alcohol in their system for ignition to remain on.

Device installation, issues, removal:

• Do Not Schedule (dealership is not authorized to work on this device).
• Refer customer to Texas DPS for authorized locations.

Maintenance/repairs on vehicles with IIDs: 

• Schedule as waiters only (ⓘ) Customers with an Ignition Interlock Device (IID) / Breathalyzer on their vehicles are automatically ineligible for loaners/rentals and submit Contact Form.

Key fob batteries:

End of Lease Inspections:
Do not schedule, this service is required prior to a lease return and can only be performed by Alliance Inspection Management (AiM)

• Advise customer to contact Alliance Inspection Management for scheduling arrangements. 
  • By Phone at (844) 889-8529. 
  • Online (selfschedule.aiminspect.com) – VIN and account number will be needed.

Lease Returns: 

• Do Not Schedule.
• Refer to the Sales Dept. (Ext. 5441).

• For Lease Returns with out renewal: They can be processed from Tuesday-Saturday. 
• For Lease Returns with renewals: They can be processed from Monday-Sunday. 

• Pre-Purchase / Pre-Buy Inspections (ⓘ) Customer is wanting to buy a third party vehicle and would like vehicle inspected before buying.: Pre-Purchase or Pre-Buy Inspections are not performed at this dealership.
• Appraisals / Cash Offers (ⓘ) Customer is wanting to sell vehicle to dealership.: Do Not Schedule, refer to Sales (Ext: 5441).

Radio Codes:

• Schedule as allowed.
• Vehicle and registered owner must be present for code to be provided.
• Registered owner must present picture identification (Driver’s License).

Navigation Updates:

• Some newer models are compatible with a free downloadable update via myAudi (See vehicle list here).
• For all other models, navigation updates can be purchased through the parts department.

Schedule as Allowed

Procedure:

• Schedule as allowed; however walk-ins are accepted (ⓘ) Due to limited walk-in availability, scheduled visits are highly encouraged..

Requirements that must be disclosed:

• Refer to Xtime information icon.
• Walk-ins - wait times cannot be guaranteed (first come, first serve).

Additional Information:

• Emissions testing is only required for some metro counties.
• New cars are good for two years, after which any applicable inspections are required annually.
• Vehicle Inspection History - verify the history of a Texas vehicle inspection (VIN required)
  Only history through the end of the previous day or older is available.

Source: dps.texas.gov

For questions about Vehicle Registration/Renewals see Dealership Information Tab

Refer to Matthew Adams (Technology Specialist) for customers needing assistance with how to use:

• Navigation.
• Bluetooth.
• Hands Free Dialing.
• Audio System.
• Voice Commands.
• Cruise Control.
• Climate Control.
• Smart Access System.

If customers are reporting that any of the items above are not working please schedule a service visit with an advisor.

Vehicles impacted by vandalism (ⓘ) Vandalism is when a person intentionally damages the property of another. should be referred to GP1 Collision Center of Arlington (REFERRALS; 817-436-5840).  If a customer has Comprehensive Insurance (to see coverage details click here) they should reach out to their provider first.

If the damage affects both, refer to GP1 Collision Center of Arlington (REFERRALS; 817-436-5840) (they will coordinate with Service). 

• Saturday: Schedule as allowed, please note repairs/diagnostics could carry over to the next business day. Advisor will provide more information during initial meet. 
• Sunday: CLOSED.

Windshield/glass work, including tinting, cannot be performed during Holidays or during rainy/snowy weather; to see the weather forecast, click here.

Client relations (ⓘ) Manufacturer reps can assist customers with general inquiries, recall concerns, complaints, etc. can be reached in multiple ways.  To see options click on the supported brand: Audi

Contact information is typically located at the bottom of the linked page.

Drop Offs:

• Customer will have their own transportation.

Early Bird/After Hours:

• Advise customer to use the envelopes provided to place their keys in the drop slot located in the service drive next to the mailbox.
• Customers should sign the envelope to authorize repairs.

Wait times for repairs will vary widely since an accurate repair/wait time cannot be determined until diagnosis has been performed by the technician.

• Do Not Schedule.
• Must be booked/modified/canceled by advisors (submit Contact Form).

• Do Not Schedule.
• Must be booked/modified/canceled by advisors (submit Contact Form).

This dealership does not have Rentals.

For the welfare of our drivers, valets are not allowed for:
drivability concerns, safety issues or emergency scenarios.
Valets are also not allowed for insurance claims.

Requirements (ⓘ) Customers with an Ignition Interlock Device (IID) / Breathalyzer on their vehicles are automatically ineligible for loaners/rentals:

• Brand: Audi only.
• Year: 4 Years or newer.
• Vehicle Mileage: 50k or less.
• Total Duration: 54min or more.
• Travel Distance for Pickup: Vehicle must be within 15 Miles from the dealership for pickup.

Additional Policy Information:

• Do Not Schedule same-day Valets - schedule 24 hours out (ex. customer calls at 10am, next availability will be 10am the next day).
• Driver Departure Times: Refer to Xtime for availability
  (Arrival times could vary based on weather, location, traffic, etc.).

Requirements that must be disclosed:

• Driver Must be 21 yrs. or Older.
• Valid Driver’s License.
• Current Proof of Insurance (to see coverage details click here).

For security reasons, customer must present the items listed above each time a Service Loaner is released.

Loaner Models:

• This dealership did not provide information regarding models.

If a certain model must be reserved- a manager will need to be notified to see if accommodations can be met.

Additional Policy Information (to be disclosed by advisors):

• No additional information was provided by this dealership.

Program: Due its proximity to DFW Airport, Audi Grapevine offers free parking and an airport shuttle to service customers who schedule a service visit.

. .

Requirements (ⓘ) Customers with an Ignition Interlock Device (IID) / Breathalyzer on their vehicles are automatically ineligible for loaners/rentals:

• Brand: Audi only.
• Year: No Restriction Provided.
• Vehicle Mileage: No Restriction Provided.
• Total Duration: Allowed for services regardless of duration.

Additional Requirements: 

• Operates: Monday-Friday 7am – 6pm.
• Dealership to Airport Dropoff: approx. 45min wait for shuttle ride (ⓘ) Dealership does not use a rideshare service; Airport pickup/drop off is conducted by store personnel..
• Airport to Dealership Pickup: Call service drive for all shuttle pick-up requests with customer’s name, contact number, and pick-up location; approx. 45min wait for shuttle ride (ⓘ) Dealership does not use a rideshare service; Airport pickup/drop off is conducted by store personnel..