Rivertown Toyota
1661-A Whittlesey Road
Columbus, GA 31904
Hours of Operation This dealership did not provide any quick reference driving directions.
Monday-Saturday: 7am - 6pm
Sunday: CLOSED
Hours of Operation
Monday-Saturday: 7am - 6pm
Sunday: CLOSED
Hours of Operation
Monday-Friday: 9am - 8pm
Saturday: 9am - 7pm
Sunday: CLOSED
Contact Form - Used to communicate with the dealership regarding customer requests/concerns/inquiries. [Wrap Code: will vary based on request]
Payment Option(s):
This dealership does not accept checks for parts or service.
. . Questions about payments should be referred to a service advisor.
This dealership offers flexible payment plans to finance parts or services. Details will be discussed by the advisor. . . Primary Partner: Sunbit - offers a “pay-over-time” option with 3, 6, or 12- month payment plans (approval based on credit). A down payment with a bank-issued debit card is required and a payment method for recurring payments will also be needed. After good payment history with Sunbit, some customers might receive a personalized invitation link to a Sunbit Card application. . .
Pre-Qualification Requirements
1) Email address,
2) State-issued ID or driver’s license, and
3) Bank-issued debit card.. .A payment method for recurring payments will also be needed.
Apply Online
Currently Unavailable (application will be done with advisor)
Access Account
my.sunbit.com/login
Inquiries / Contact
Website: sunbit.com/contact-us/
Email: support@sunbit.com
Phone: (855) 678-6248
FAQ: sunbit.com/im-a-consumer/customer-service/
Product/Coverage Cancellation:
Customers can cancel coverage for the following products sold by the dealership: Please be advised that ResistAll/NG2 Protection products are non-cancellable.*
Products that can be canceled:
Items needed to cancel product:
Inquiries / Contact:
Website: Dealership website (Finance tab)
Email: customercancellations@group1auto.com
Phone: (713) 360-5488
Other Dealership Information:
This dealership does not have charging stations onsite. To find the nearest charging location click here
Brand Information:
Disclaimer: Data on this page applies to vehicle(s) purchased in the United States.
Information may not be applicable for vehicle(s) purchased out of the country.
Warranty and Service/Maint. Plan information can be verified by internal SDC Teams. Please have vehicle information (including VIN) and item(s) you need verified ready.
- Helpline: For over-the-phone assistance, contact the Helpline.
Complimentary services: Due to COVID-19, Toyota Care coverage for vehicles purchased from March 1, 2018 – May 31, 2020 has been extended for an additional 4 months or 3,000 miles. ToyotaCare (Complimentary) : The ToyotaCare plan covers normal factory scheduled maintenance for 2 years or 25,000 miles, whichever occurs first. ToyotaCare-Recommended Services Include: Additional service plans must be purchased through Finance and can be verified by a service advisor OR by the in-house Telematics Team (x6008) ToyotaCare Plus (Prepaid) : Plans range from 3 years or 35,000 miles all the way up to 5 years or 75,000 miles. Plans may include the following: Toyota Auto Care Classic (Prepaid) : Plans last for up to 4 years or 55,000 miles, whichever occurs first. Plans may include the following: Transferability: Coverage on prepaid plans can be transferred once from the original owner to a private party; this excludes dealers. A $50 transfer fee applies. Maintenance is typically due every 5,000 miles or 6 months, whichever occurs first To view Warranty information click here. To view Owner’s Manual click here To access visual guide for Toyota lineup click here Technology – Entune Toyota Entune™ – Brings a number of widely-demanded features to vehicles throughout the brand’s lineup. New Toyota vehicles equipped with the advanced infotainment system will enjoy a complimentary subscription. Entune features includes access to traffic, weather, sports scores, stocks, and fuel prices via subscription through SiriusXM. Dashboard Visual Guide Color Basics: Frequently Asked Questions Retail gasoline stations in the United States sell three main grades of gasoline based on the octane level: If the octane rating used is less than required, damage to the engine may occur and may void the vehicle warranty. Customers can confirm the information on the lists by checking their Owner's Manual or by referring to the label on the inside of the fuel-filler door Source: eia.gov / fueleconomy.gov Quick Reference Oil Guide listed below: To view a list of Frequently Asked Questions directly from the Toyota site click here. To view a list of additional Product Protection Plans click here. Toyota Client Relations Scion: Complimentary services: Due to COVID-19, Toyota Care coverage for vehicles purchased from March 1, 2018 – May 31, 2020 has been extended for an additional 4 months or 3,000 miles. Scion Service Boost (Complimentary) : The plan covers normal factory scheduled maintenance for 2 years or 25,000 miles, whichever occurs first. Scion Service Boost -Recommended Services Include: Additional information regarding prepaid maintenance plans for this Brand could not be located – refer to an advisor for inquiries OR by the in-house Telematics Team (x6008) Maintenance is typically due every 5,000 miles or 6 months, whichever occurs first To view Warranty information click here. To view Owner’s Manual click here Toyota discontinued the Scion Brand in 2017. To access visual guide for the new lineup click here Infotainment/Interior technology information for this Brand could not be located – refer to an advisor for inquiries Dashboard Visual Guide Color Basics: Frequently Asked Questions Retail gasoline stations in the United States sell three main grades of gasoline based on the octane level: If the octane rating used is less than required, damage to the engine may occur and may void the vehicle warranty. Customers can confirm the information on the lists by checking their Owner's Manual or by referring to the label on the inside of the fuel-filler door Source: eia.gov / fueleconomy.gov To view a list of Frequently Asked Questions directly from the Toyota site click here. To view a list of additional Product Protection Plans click here. Scion Client Relations
Toyota:
The Scion iA, iM and FR-S have officially joined the Toyota family as the Yaris iA, Corolla iM and 86.
Personnel:
Personnel Image(s): Click here for “Meet Our Staff” images
Service Drive Ext: 6430
Some individual extensions/voice messages might not be set up or recently changed (ⓘ)Calling the group extension ensures a response from the Service Drive. If this is not successful, send a Contact Form.
Service Drive Email Link:
If the Contact Forms are unavailable, use the distribution group email to reach the store (ⓘ)Some users may need to right-click link & copy + paste address to a New Email.
Austin Melendez
Desmon Baker
Gilbert Vargas
Giovanni Unchangco
Jared Brooks
Justine Haas
Natali Tarin
Richard (Rich) Fuller
Veronica Gearhart
Management Team:
Service Manager – Da’Tajh (Tre) Thomas
Service Director – Gilbert Michelson
General Manager – Bradley Williams
Other Dealership Personnel:
Parts Manager - Joseph (Joe) Collins
Referrals:
Roadside Assistance
Towing: Advise customers to have tow driver deliver keys directly to staff on the Service Drive; If towing outside of normal service hours see Transportation Tab (ⓘ)Drop Off & Early Bird/After Hours
Toyota Roadside Assistance will tow the vehicle from public roadways (ⓘ) No unsurfaced roads or tracks, made of materials such as sand, gravel, riverbeds, mud, snow, rocks, and other natural terrain. to the nearest Toyota dealership; additional charges may apply if a customer requests a further location. See link below for additional exclusions/restrictions that may apply. . . (800) 444-4195
The third party service provider(s) listed below can tow a vehicle to this dealership. However, customers are advised to check their insurance policy for possible roadside coverage. If a vehicle was involved in a collision/accident and also requires service it must be taken to the collision center first for repairs (see Collision drop down). . . Knotts Wrecker Service
(334) 297-8069
(334) 298-8069
Distance from Dealership: within 10 miles
Collision:
Insurance Claims To possibly avoid upfront costs, customers should file an insurance claim (ⓘ) Coverage/Compensation can be submitted for Collision, Accident, Vandalism or Theft based on the customer's policy prior to arranging repairs. The insurance provider will determine cost (if any) for towing/repairs based on insurance coverage. If repairs are done prior to starting a claim, the customer may be responsible for all costs and for obtaining reimbursement (if any) from their policy provider. Collision and Service Inquiries If a vehicle was involved in a collision/accident and also requires maintenance service it must be taken to the collision center for repairs first. The collision center will coordinate service. Customer Pay/Cost Inquiries
GP1 Collision Centers offer complimentary visual inspections and estimates. If a customer later decides to file an insurance claim additional fees may apply.
For cost inquiries from a third party collision center, the customer will need to speak with that facility directly.
Vehicles must be taken to the Service Dept for the following instances: Below are eligible locations customers can use or they can have their insurance provider recommend a repair facility. Rivertown Collision Center of Columbus Additional Information:
1661 Whittlesey Rd.
Columbus, GA 31904
(706) 324-5823
Distance from Dealership: within 5 miles
Remote CSR (ⓘ) In-house Collision Team (x7098-3123)
For warm transfers, contact the team.
All Spanish or Saturday requests require a form.
Contact Form
If team is unavailable, submit a Remote CSR Form
Vehicle Locators:
Some manufacturers offer a "locate your parked vehicle" feature accessible through their app. To view a list of manufacturers that offer this feature, click here.
A vehicle could be towed to an impound lot for a number of reasons such as being illegally parked, left behind due to inclement weather, street cleaning, or abandonment. City/County Towing Database (ⓘ) Some metro locations have publicly accessible systems that track impounded/towed vehciles.: None found Additional Information:
If a vehicle is suspected stolen, the customer should contact authorities immediately. If an owner is enrolled in an additional security plan offered by the manufacturer or third party, police will coordinate with the provider to locate the stolen vehicle. Additional Information:
(police report can be filed through the app)
Scheduling Preferences:
Select the appropriate team and schedule with UNSPECIFIED unless the customer has a preferred advisor
Supported Makes:
- Toyota
- Scion
Special Instructions:
- Express – This dealership has made modifications to what can be handled by the Express team; see Express dropdown.
- Supra models – Do Not Schedule; Must be booked/modified/canceled by Service Managers (submit Contact Form.).
Carry Overs:
Visits scheduled Monday-Saturday after 5pm may carry over to the next business day.
Accessories (ⓘ)A vehicle accessory is an additional part or fitting that is attached to or carried by the vehicle to enhance performance or comfort.: Schedule as allowed Appearances:
If customer is paying out of pocket or using insurance, refer to Rivertown Collision Center of Columbus (REFERRALS; 706-324-5823).
Schedule as allowed
Car Washes and Exterior Details cannot be performed in rainy/snowy weather or freezing temperatures (32 °F or lower). To see weather forecast, click here. . . Car Wash: Detail Option(s): This dealership does not offer Detail services. Scheduling Instructions: See Due Bill / We Owe section . . ResistAll (ⓘ) Protections Available: Exterior (Paint & Wheel), Interior, and Windshield and Auto Butler (ⓘ) Protections Available: Exterior (Paint) and Interior protect against harmful UV rays and condition upholstery, dashboards, doors and other interior surfaces to keep them in showroom condition - typically applied at the vehicle's time of purchase.
Deals/Offers cannot be combined (ⓘ) Only one allowed per service visit All items contain disclaimers; refer to actual offer for any restrictions. Coupons - must be presented at the time of write up - may be displayed with smart phone / tablet or printed. Max discount on any service without coupon proof is 10%. Promos - emailed and should not be offered/advertised to customers that do not have an available promo in their Xtime profile. Super Savings Day - occur monthly and have designated specials for specific days and services. Offers cannot be used at other locations. Recurring Offers - available for eligible customers (ex: senior citizens, military), but not necessarily advertised. Recurring offers do not expire unless specified.
A qualified technician will inspect the vehicle to determine its service needs (Complimentary initial diagnosis) (ⓘ) In some cases, a test drive may be required. Customers are encouraged to ride along with the tech/advisor in order to replicate noise concerns.. Afterwards the service advisor will inform the customer of their findings and the necessary steps to repair the vehicle. Customers will not incur any charges without approval. . . The following are examples of what is intended to be covered as part of our “Free Diagnosis” policy: . . Scheduling Instructions: In order to determine if an issue/concern is covered under warranty, the vehicle must be inspected by a certified technician. . . Below are the different types of warranties a vehicle might be covered under: Vehicles purchased within the last 30days
Scheduling Instructions: . . ResistAll (ⓘ) Protections Available: Exterior (Paint & Wheel), Interior, and Windshield and Auto Butler (ⓘ) Protections Available: Exterior (Paint) and Interior protect against harmful UV rays and condition upholstery, dashboards, doors and other interior surfaces to keep them in showroom condition - typically applied at the vehicle's time of purchase.
Please note the images above are examples – they are not the only icons that can depict emergency scenarios
Dedicated Express Lanes: No; all vehicles must use the same service entrance lanes. Approved Express Services
An Ignition Interlock Device (IID) requires the driver to provide a breath sample before the engine will start. If the IID detects alcohol on the driver's breath, the engine will not start. The driver will be periodically required to provide breath samples to ensure the continued absence of alcohol in their system for ignition to remain on. Device installation, issues, removal: Maintenance/repairs on vehicles with IIDs:
Lost/Stolen Key(s): Spare/Additional Key(s) needed: The following is needed for all new keys or reprogramming: Key fob batteries: Lockout:
Supported Makes: Non-Supported Makes: GP1 Dealerships in Automall (ⓘ)An automall is a commercial district (not separated by physical road structures or businesses) that contains multiple dealerships for different automakers in a single road or street. : GP1 Dealerships Nearby (ⓘ)Approx. within 20 miles. : None
Radio Codes: Toyota does not have radio codes Navigation Updates: Customer must purchase the updated disc online (toyota-mapupdates.eu) or though the parts dept. – instructions will be provided to perform update.
Schedule as Allowed
Procedure: Additional Information: Source: cleanairforce.com
Repairs (Run Flat Tires): (ⓘ) Repairs (Non Run Flat Tires): Repairs (Wheels/Rims): Wheel: Total circular unit that is attached to the vehicle via an axle. Rim: The outermost part of the wheel.(ⓘ)These tires cannot be repaired. Once a puncture occurs, tires must be replaced. To identify these tires, look for the universal run flat image located on the tire's sidewall - see Run Flat section. Nitrogen (ⓘ)Tires filled with nitrogen maintain inflation pressure longer than compressed air-filled tires in changing temperatures and will likely have a green-colored cap or include an N2 emblem.: NOTE: In an emergency, air can be safely added to nitrogen tires. Customer should report this when scheduling their next service visit so tires can be thoroughly inspected. Run Flats: These are tires that can be driven for a brief time after a puncture. Manufacturers recommend an estimated 50-mile range on a run-flat tire at zero pressure up to 50mph under optimal conditions (ⓘ)Actual safe mileage is based on many parameters, including vehicle load, speed and ambient temperature.. This allows drivers to reach a safe location so the tire can be changed. Once a puncture occurs, the tire must be replaced. The International Organization for Standardization (ISO) has developed a universal symbol for self-supporting run-flat tires, represented by a flat tire continuing down the road: TPMS Light (ⓘ)Alerts drivers when inadequate tire pressure is detected. Improperly inflated tires can cause premature treadwear and possible unsafe driving conditions.: Reasons the light may turn ON: What drivers should do:
For most vehicles, tire information can be found in three locations: (ⓘ)Information includes tire size, load capacity and proper inflation pressure.
TPMS Light
Possible Reason
Could Cause
ON
Underinflation (or tire leak)
Sluggish tire response, decreased fuel economy, and could lead to blowouts
ON and OFF
Fluctuating Weather
No issues - An drop in temperature causes the light to turn on; the light may turn off when pressure increases during the day due to rising temperature and/or heat generated from driving the vehicle
Flashes when starting and remains ON
Not Functioning Properly
Incorrect readings that can lead to unsafe driving conditions
Vehicles impacted by vandalism (ⓘ) Vandalism is when a person intentionally damages the property of another. should be referred to Rivertown Collision Center of Columbus (REFERRALS; 706-324-5823). If a customer has Comprehensive Insurance (to see coverage details click here) they should reach out to their provider first. Internal Damage (regardless of an insurance claim or customer pay): Schedule as Allowed Examples: External Damage (regardless of an insurance claim or customer pay): Refer to Rivertown Collision Center of Columbus (REFERRALS; 706-324-5823). Examples: If the damage affects both, refer to Rivertown Collision Center of Columbus (REFERRALS; 706-324-5823). (they will coordinate with Service).
Flood/Water Damage: Hail Damage:
Windshield/glass work, including tinting, cannot be performed during Holidays or during rainy/snowy weather; to see the weather forecast, click here. Repairs/replacements are NOT covered by warranty. To avoid a direct charge, advise customer to contact insurance provider for repair/replacement coverage. . . Windshield (Front/Rear): Repairs can be done if: Window Tinting: Additional Information: Source: dps.georgia.gov.
Do Not Schedule, Submit Contact Form and refer customer to a Service Manager/Director as additional arrangements are needed.
Recalls:
Disclaimer: The term “recall” is an internal SDC placeholder that includes, but is not limited to recalls, campaigns, warranty enhancements, or settlements.
Special Instructions: Can't Schedule? Don't forget to troubleshoot!
If you still can't book - Submit Contact Form
Recall information can be verified by internal SDC Teams. Please have vehicle information (including VIN) and item(s) you need verified ready.
The National Highway Transportation and Safety Administration (NHTSA) is a government agency created to help inform customers of reported issues regarding their vehicles. It is a national database for all manufacturers. GP1 uses this site as a backup to the manufacturers recall page.
Recall titles in Xtime contain a combination of searchable identifiers:
Recall #NHTSA – if applicable
Manufacturer # – if known
Brief Description of Concern – as obtained from NHTSA
Ex. Recall #16V000 (123) Takata Airbag
Ex. ZE7 Oil Consumption Warranty Enhancement
Definitions/FAQs:
VIN locations
There are three recall status types that might display after you look up a VIN for safety recalls:
Searchable by VIN:
After the expiration date, inspection/repair will be done at the owner’s expense.
Not Searchable by VIN:
After the expiration date, inspection/repair will be done at the owner’s expense.
Toyota / Scion Client Relations
Transportation:
Towing: Advise customers to have tow driver deliver keys directly to staff on the Service Drive; If towing outside of normal service hours see Early Bird/After Hours section. Drop Offs: Early Bird/After Hours:
Wait times for repairs will vary widely since an accurate repair/wait time cannot be determined until diagnosis has been performed by the technician.
Conducted By: Lyft Operates: During Normal Service Hours Travel Distance: 15 Miles
A complimentary loaner cannot be reserved at this dealership.
Facility (ⓘ) Customers with an Ignition Interlock Device (IID) / Breathalyzer on their vehicles are automatically ineligible for loaners/rentals: Enterprise Rent-A-Car Operates: Click agency link(s) above for hours Phone Number: (706) 660-1090 Cost: Will be discussed at service write-up Enterprise will pick the customer up from the store
This dealership does not have a courtesy Valet/Pick Up & Delivery Program.
