Complimentary services:

• 3 years or 36,000 miles whichever occurs first.

Volvo Prepaid Maintenance: Coverage of services/packages vary based on plan purchased.

• For 2016 and newer - The plans may be purchased at time of vehicle sale or up to 80,000 miles. We offer plans for purchase with 2, 3, 5 or 7 maintenance services for total coverage up to 7 years and 100,000 miles.
• For 2015 and older - Choose between 3, 5 and 7 oil services which includes oil, filter and gasket replacement, key protection and multi-point vehicle inspection on 7,500 and 10,000 mile maintenance intervals.

Maintenance is typically due every 10,000 miles or 12 months, whichever occurs first.

To view Warranty information click here.

To view Owner’s Manual click here

To access visual guide for

Volvo lineup click here

Technology – Volvo On Call

Volvo On Call– Volvo On Call is available on select models (complimentary 4yr subscription) and is a collection of services and features:

• Remote Access: Remote access from your phone/computer, vehicle locating & tracking.
• Safety & Security: Automatic collision & alrm notification, SOS call capabilities.
• Vehicle Locator: If car theft is suspected, contact a Volvo On Call service centre via the Volvo On Call app or a phone to attempt to locate the car.

Volvo On Call Mobile App – App allows drivers to utilize many of their On Call features, including Remote Start, Lock/Unlock, and Vehicle Monitoring - all from the app. Plus, they can log in to view your manuals, maintenance info, how-to videos, financial terms, and more.

Color Basics:           

• Red indicates a potentially serious problem or safety issue, but Red may also indicate an important reminder. If it is flashing, it is important and could be unsafe to drive.
• Yellow/orange mean something needs to be serviced or repaired soon. If it is flashing, it is important and could be unsafe to drive.
• Green or Blue is only telling you that a system is on or operating.

Retail gasoline stations in the United States sell three main grades of gasoline based on the octane level:

• Regular (ⓘ) Also refered to as Unleaded - the lowest octane fuel (generally 87-88).
• Mid-Grade (ⓘ) Also refered to as Plus / Special / Extra - the middle range octane fuel (generally 89–90).
• Premium (ⓘ) Also refered to as Premium Plus / Super Premium / Super / Supreme  - the highest octane fuel (generally 91–94).

If the octane rating used is less than required, damage to the engine may occur and may void the vehicle warranty.

Customers can confirm the information on these lists by checking their Owner's Manual or by referring to the label on the inside of the fuel-filler door

• Oil viscosities may vary by model.
• See Owner’s Manual  for exact oil type based on vehicle model (0W-40/5W-30/etc.).

To view a list of Frequently Asked Questions directly from the Volvo site click here.

To view a list of additional Product Protection Plans  click here.

Client relations (ⓘ) Manufacturer reps can assist customers with general inquiries, recall concerns, complaints, etc. can be reached in multiple ways.  To see options click on the supported brand: Volvo

Contact information is typically located at the bottom of the linked page.

Parts Manager - Margaret (Peg) Walsh

Roadside Assistance will tow the vehicle from public roadways (ⓘ) No unsurfaced roads or tracks, made of materials such as sand, gravel, riverbeds, mud, snow, rocks, and other natural terrain. to the nearest dealership; additional charges may apply if a customer requests a further location. See link below for additional exclusions/restrictions that may apply.

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Volvo Roadside Assistance

(800) 638-6586

• 4 years, unlimited mileage. 
  Volvo will cover the first 25 miles to any authorized Volvo retailer in the case of a mechanical or electrical breakdown.
  
• CPO vehicles must be within 5yrs (from the original service date), unlimited mileage.

The third party service provider(s) listed below can tow a vehicle to this dealership. However, customers are advised to check their insurance policy for possible roadside coverage.  If a vehicle was involved in a collision/accident and also requires service it must be taken to the collision center first for repairs (see Collision drop down).

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PENDING
(000) 000-0000

• If using a referred towing company, charges can be billed directly to the customers’ Repair Order (RO).
• If using a non-referred towing company, payment maybe required by the towing company upon delivery.

Insurance Claims

To possibly avoid upfront costs, customers should file an insurance claim (ⓘ) Coverage/Compensation can be submitted for Collision, Accident, Vandalism or Theft based on the customer's policy  prior to arranging repairs. The insurance provider will determine cost (if any) for towing/repairs based on insurance coverage. If repairs are done prior to starting a claim, the customer may be responsible for all costs and for obtaining reimbursement (if any) from their policy provider.

Collision and Service Inquiries

If a vehicle was involved in a collision/accident and also requires maintenance service it must be taken to the collision center for repairs first. The collision center will coordinate service.

Customer Pay/Cost Inquiries

• GP1 Collision Centers:
  GP1 Collision Centers offer complimentary visual inspections and estimates. If a customer later decides to file an insurance claim additional fees may apply.

• Third Party Collision Centers:
  For cost inquiries from a third party collision center, the customer will need to speak with that facility directly.

Below are eligible locations customers can use or they can have their insurance provider recommend a repair facility.

Best Collision
100 Research Road
Hingham MA, 02043
(833) 950-0376
Distance from Dealership: within 5 miles

Additional Information:

• Customers leasing a vehicle are required to take their vehicle into a certified collision center for any body work or collision repair. 
• Customers should contact their leasing company to report accidents/damages.

Some manufacturers offer a "locate your parked vehicle" feature accessible through their app. To view a list of manufacturers that offer this feature, click here.

A vehicle could be towed to an impound lot for a number of reasons such as being illegally parked, left behind due to inclement weather, street cleaning, or abandonment. 

City/County Towing Database (ⓘ) Some metro locations have publicly accessible systems that track impounded/towed vehciles.: None found

• Customers who suspect their vehicle was towed should contact whichever police department has jurisdiction in the place where the car was towed from (all wrecker services notify local police).

Additional Information:

• Impounded from a private property/business.
  1. Look for towing signs on the property, or ask the property owner which wrecker service they used to tow vehicles. 
  2. Owners can also contact whichever police department has jurisdiction in the place where the car was towed from (all wrecker services notify local police).

If a vehicle is suspected stolen, the customer should contact authorities immediately. 

If an owner is enrolled in an additional security plan offered by the manufacturer or third party, police will coordinate with the provider to locate the stolen vehicle.

• Stolen Vehicle Locator -  To view a list of manufacturers that offer this feature, click here.
• Lojack Enabled - Customer should report the theft through Lojack.
  (police report can be filed through the app) 

Additional Information:

• If not enrolled in any additional security plans - Customers will need to contact whichever police department has jurisdiction in the place where your car was stolen and report the theft.

Schedule as Allowed

Car Washes and Exterior Details cannot be performed in rainy/snowy weather or freezing temperatures  (32 °F or lower). To see weather forecast, click here.

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Coupons - must be presented at the time of write up - may be displayed with smart phone / tablet or printed. Max discount on any service without coupon proof is 10%.

• Available: To all (via online or mailers).
• Current Online Specials:  Click Here for Current Online Coupons/Specials.
• Competitor Coupons: Not Accepted. 
• Expired Coupons: Not Accepted. 

Promos - emailed and should not be offered/advertised to customers that do not have an available promo in their Xtime profile.

• Available: For specific customers/vehicles (via email or Xtime).
• Current Promos: Vary - if a customer is eligible for a promo it will be listed in a "Promotions" drop-down when scheduling. If eligible, add to service visit.
• Competitor Promos: Promos are only offered via Xtime. 
• Expired Promos: Expired promos will not appear in Xtime (no longer valid).

Super Savings Day - occur monthly and have designated specials for specific days and services. Offers cannot be used at other locations.

• Available: To all (via online or mailers).
• Current Super Savings Day: Vary - see (SDC) Super Savings Day & FAQs for offers.
• Competitor Super Savings Day: Not Accepted – only available for the specified store.
• Expired Super Savings Day: Not Accepted – only available for the specified date(s).

Recurring Offers - available for eligible customers (ex: senior citizens, military), but not necessarily advertised. Recurring offers do not expire unless specified.

• This dealership does not have any recurring offers.

• Schedule as Allowed - If there is no availability, notify the customer they can come in, but wait time/repair time cannot be guaranteed (vehicle must be inspected first).
• Submit Contact Form only if there is no availability and customer will be coming in.
• Refer to Volvo Roadside Assistance; (800-638-6586) to verify jump start/towing coverage, if needed.

Please note the images above are examples – they are not the only icons that can depict emergency scenarios

Dedicated Express Lanes: No; all vehicles must use the same service entrance lanes.

An Ignition Interlock Device (IID) requires the driver to provide a breath sample before the engine will start. If the IID detects alcohol on the driver's breath, the engine will not start. The driver will be periodically required to provide breath samples to ensure the continued absence of alcohol in their system for ignition to remain on.

Device installation, issues, removal:

• Do Not Schedule (dealership is not authorized to work on this device). 

Maintenance/repairs on vehicles with IIDs: 

• Schedule as waiters only (ⓘ) Customers with an Ignition Interlock Device (IID) / Breathalyzer on their vehicles are automatically ineligible for loaners/rentals and submit Contact Form.

• Do Not Schedule.
• Refer to the Sales Dept. (Ext. 5453).

This dealership does not have a Loyalty program.

• Pre-Purchase / Pre-Buy Inspections (ⓘ) Customer is wanting to buy a third party vehicle and would like vehicle inspected before buying.: Do Not Schedule (not performed at this dealership).
• Appraisals / Cash Offers (ⓘ) Customer is wanting to sell vehicle to dealership.: Do Not Schedule, refer to Sales (Ext: 5453).

Radio Codes:

• Radio Codes can be given over the phone, refer to an advisor for assistance.

Navigation Updates:

Customer can purchase the updated disc online (volvocars.com) or though the parts dept.

• If dealership assistance is needed, schedule as allowed.

Schedule as Allowed

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Procedure:

• Do Not Schedule as a stand-alone service (state regulations require walk-ins for this inspection).

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Items Required:

• Drivers must provide a current (and active) registration document with a valid vehicle identification number (VIN) that matches the one found on the left front side of the dashboard.

Requirements that must be disclosed:

• Dealership cannot perform State Inspections on vehicles with duel wheels in the rear (ⓘ) These vehicles are considered Heavy-duty trucks (weigh 10,001lbs or more) & require a Commercial Motor Vehicle Inspection. 
• State Inspections are first come, first serve.

Additional Information:

• This state requires annual emissions and safety inspections.
• State inspection reports are no longer printed (unless the vehicle fails). If a customer needs a copy, they can go to the state's official website - Massachusetts Vehicle Check (www.mavehiclecheck.com). 
• Vehicle Inspection FAQ - a quick list of Frequently Asked Questions.

Source: www.mavehiclecheck.com

This dealership does not have a Product Concierge.

Vehicles impacted by vandalism (ⓘ) Vandalism is when a person intentionally damages the property of another. should be referred to Best Collision (REFERRALS; 833-950-0376). If a customer has Comprehensive Insurance (to see coverage details click here) they should reach out to their provider first.

If the damage affects both, refer to Best Collision (REFERRALS; 833-950-0376). (they will coordinate with Service). 

• Saturday: Schedule as allowed, please note repairs/diagnostics could carry over to the next business day. Advisor will provide more information during initial meet. 
• Sunday: Service Dept. CLOSED.

Windshield/glass work, including tinting, cannot be performed during Holidays or during rainy/snowy weather; to see the weather forecast, click here.

Client relations (ⓘ) Manufacturer reps can assist customers with general inquiries, recall concerns, complaints, etc. can be reached in multiple ways.  To see options click on the supported brand: Volvo

Contact information is typically located at the bottom of the linked page.

Drop Offs:

• Customer will have their own transportation.

Early Bird / After Hours:

• Advise customer to use the envelopes provided to place their keys in the drop slot located on the service drive.
• Customers should sign the envelope to authorize repairs.

Wait times for repairs will vary widely since an accurate repair/wait time cannot be determined until diagnosis has been performed by the technician.

Conducted By: Dealership and Lyft as needed

Operates: During normal service hours

Total Duration: Schedule regardless of appointment duration

Travel Distance: 20 Miles

Requirements (ⓘ) Customers with an Ignition Interlock Device (IID) / Breathalyzer on their vehicles are automatically ineligible for loaners/rentals:

• Brand: Volvo only.
• Year: No Restriction Provided.
• Vehicle Mileage: No Restriction Provided.
• Total Duration: 36min or more.

 Requirements that must be disclosed:

• Driver Must be 21 yrs. or Older.
• Valid Driver’s License.
• Valid Major Credit Card (ⓘ) Major credit card networks: Visa, Mastercard, American Express or Discover. Not Accepted: Debit, pre-paid, or digital cards (regardless of network logo on card)..
• Current Proof of Full Coverage Insurance (to see coverage details click here).

For security reasons, customer must present the items listed above each time a Service Loaner is released.

Early / Late Loaner Pickup:

• Loaner will only be available at scheduled date and time of service.

Loaner Models:

• This dealership did not provide information regarding models.

If a certain model must be reserved- a manager will need to be notified to see if accommodations can be met.

Additional Policy Information (to be disclosed by advisors):

• Loaners not allowed for extended warranty. 
• Fuel: Loaner must be returned with the same amount of fuel ($6.00 per gallon surcharge will be applied).
• Tolls and violations will be charged to the card on file.

Rental vehicles are not offered at this location.

For the welfare of our drivers, valets are not allowed for:
drivability concerns, safety issues or emergency scenarios.
Valets are also not allowed for insurance claims.

• Do Not Schedule.
• Must be booked/modified/canceled by advisors (submit Contact Form).