Complimentary services:

• There are no complimentary services for this Brand. However, the store offers one complimentary service for any new vehicle purchased at their location.

Pre-paid maintenance plans can be purchased through Finance and can be verified by a service advisor.

Primary Maintenance Plan (Prepaid) : This includes coverage of scheduled oil & filter changes along with Tire Rotations, with term and frequency options based on your driving habits.

Enhanced Maintenance Plan (Prepaid) : Includes same benefits that come with the Primary plan, plus the added coverage of engine air filters and cabin air filter replacements.

Ultimate Maintenance Plan (Prepaid) : Includes same benefits as Enhanced Maintenance plan, plus engine coolant replacement.

To view Warranty information click here.

To view Owner’s Manual click here

To access visual guide for Mazda lineup click here

Technology – Mazda Connect

Mazda Connect – Offers vehicle guides, roadside assistance, recall notifications, parking reminders and easy service scheduling

Mazda Mobile Start – With Mazda Mobile Start you can conveniently control many of your car's settings through your smartphone. Use Mazda Mobile start to:

• Start, Lock or Unlock your Mazda.
• Activate your climate control system*.
• Activate the Panic Alarm.
• Find your parked car from virtually anywhere.

Mazda Mobile Start purchase comes with 1-year of complimentary service. After the first year, annual renewals for the Mazda Mobile Start service are only $65.00.

Color Basics:           

• Red indicates a potentially serious problem or safety issue, but Red may also indicate an important reminder. If it is flashing, it is important and could be unsafe to drive.
• Yellow/orange mean something needs to be serviced or repaired soon. If it is flashing, it is important and could be unsafe to drive.
• Green or Blue is only telling you that a system is on or operating.

Retail gasoline stations in the United States sell three main grades of gasoline based on the octane level:

• Regular (ⓘ) Also refered to as Unleaded - the lowest octane fuel (generally 87-88).
• Mid-Grade (ⓘ) Also refered to as Plus / Special / Extra - the middle range octane fuel (generally 89–90).
• Premium (ⓘ) Also refered to as Premium Plus / Super Premium / Super / Supreme  - the highest octane fuel (generally 91–94).

If the octane rating used is less than required, damage to the engine may occur and may void the vehicle warranty.

Customers can confirm the information on these lists by checking their Owner’s Manual or by referring to the label on the inside of the fuel-filler door

Source: eia.gov / fueleconomy.gov

• Oil viscosities may vary by model.
• See Owner’s Manual for exact oil type based on vehicle model (0W-40/5W-30/etc.).

Mazda offers some of the following vehicle protection items when purchased in a package or standalone product:

• GAP Protection.
• Tire and Wheel.
• Appearance Package Protection.

Client relations (ⓘ) Manufacturer reps can assist customers with general inquiries, recall concerns, complaints, etc. can be reached in multiple ways.  To see options click on the supported brand: Mazda

Contact information is typically located at the bottom of the linked page.

Service Admin - Scott Perkins

Parts Desk: Right click here to copy all email addresses.
This link will reach the entire team.

Parts Associate - Aaron Cockrane

Parts Associate - Luis Mejia

Parts Asst. Manager - Karol Stryjewski

Parts Manager - Arthur (Hank) Boschen

Sales Team: Right click here to copy all email addresses.
This link will reach the entire team.

Pre-Owned Manager - Russell (Russ) Lebert

Sales Manager - Bernard (Bernie) Spann

General Sales Manager - Antonios (Tony) Lambrou

Roadside Assistance

(800) 866-1998

• 3 years or 36,000 miles, whichever comes first.
  

The third party service provider(s) listed below can tow a vehicle to this dealership. However, customers are advised to check their insurance policy for possible roadside coverage.  If a vehicle was involved in a collision/accident and also requires service it must be taken to the collision center first for repairs (see Collision drop down).

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A &W Towing

(781) 769-3313

• If using a referred towing company, charges can be billed directly to the customers’ Repair Order (RO).
• If using a non-referred towing company, payment maybe required by the towing company upon delivery.

Insurance Claims

To possibly avoid upfront costs, customers should file an insurance claim (ⓘ) Coverage/Compensation can be submitted for Collision, Accident, Vandalism or Theft based on the customer's policy  prior to arranging repairs. The insurance provider will determine cost (if any) for towing/repairs based on insurance coverage. If repairs are done prior to starting a claim, the customer may be responsible for all costs and for obtaining reimbursement (if any) from their policy provider.

Collision and Service Inquiries

If a vehicle was involved in a collision/accident and also requires maintenance service it must be taken to the collision center for repairs first. The collision center will coordinate service.

Customer Pay/Cost Inquiries

• GP1 Collision Centers:
  GP1 Collision Centers offer complimentary visual inspections and estimates. If a customer later decides to file an insurance claim additional fees may apply.

• Third Party Collision Centers:
  For cost inquiries from a third party collision center, the customer will need to speak with that facility directly.

Below are eligible locations customers can use or they can have their insurance provider recommend a repair facility.

Authentic Auto Body
7 Jeffrey Ave.
Holliston, MA 01746
(508) 429-6927
Distance from Dealership: Within 20 Miles

Additional Information:

• Customers leasing a vehicle are required to take their vehicle into a certified collision center for any body work or collision repair. 
• Customers should contact their leasing company to report accidents/damages.

Some manufacturers offer a "locate your parked vehicle" feature accessible through their app. To view a list of manufacturers that offer this feature, click here.

A vehicle could be towed to an impound lot for a number of reasons such as being illegally parked, left behind due to inclement weather, street cleaning, or abandonment. 

City/County Towing Database (ⓘ) Some metro locations have publicly accessible systems that track impounded/towed vehciles.: None found

• Customers who suspect their vehicle was towed should contact whichever police department has jurisdiction in the place where the car was towed from (all wrecker services notify local police).

Additional Information:

• Impounded from a private property/business.
  1. Look for towing signs on the property, or ask the property owner which wrecker service they used to tow vehicles. 
  2. Owners can also contact whichever police department has jurisdiction in the place where the car was towed from (all wrecker services notify local police).

If a vehicle is suspected stolen, the customer should contact authorities immediately. 

If an owner is enrolled in an additional security plan offered by the manufacturer or third party, police will coordinate with the provider to locate the stolen vehicle.

• Stolen Vehicle Locator -  To view a list of manufacturers that offer this feature, click here.
• Lojack Enabled - Customer should report the theft through Lojack
  (police report can be filed through the app). 

Additional Information:

• If not enrolled in any additional security plans - Customers will need to contact whichever police department has jurisdiction in the place where their car was stolen and report the theft.

Pop-A-Lock (Dedhum Metro Area)
(339) 219-1700
Distance from Dealership: within 5 miles

Car Washes and Exterior Details cannot be performed in rainy/snowy weather or freezing temperatures (32 °F or lower). To see weather forecast, click here.

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Coupons - must be presented at the time of write up - may be displayed with smart phone / tablet or printed. Max discount on any service without coupon proof is 10%.

• Available: To all (via online or mailers).
• Current Online Specials:  Click Here for Current Online Coupons/Specials.
• Competitor Coupons: Accepted, but must be presented at write-up or will not be accepted.
• Expired Coupons: Accepted within one month of expiration (tire promotion on valid during data range stated).

Promos - emailed and should not be offered/advertised to customers that do not have an available promo in their Xtime profile.

• Available: For specific customers/vehicles (via email or Xtime).
• Current Promos: Vary - if a customer is eligible for a promo it will be listed in a "Promotions" drop-down when scheduling. If eligible, add to service visit.
• Competitor Promos: Promos are only offered via Xtime.
• Expired Promos: Expired promos will not appear in Xtime (no longer valid).

Super Savings Day - occur monthly and have designated specials for specific days and services. Offers cannot be used at other locations.

• Available: To all (via online or mailers).
• Current Super Savings Day: Vary - see (SDC) Super Savings Day & FAQs for offers.
• Competitor Super Savings Day: Not Accepted – only available for the specified store.
• Expired Super Savings Day: Not Accepted – only available for the specified date(s).

Recurring Offers - available for eligible customers (ex: senior citizens, military), but not necessarily advertised. Recurring offers do not expire unless specified.

• This dealership does not have any recurring offers.

• Schedule as Allowed - If there is no availability, notify the customer they can come in, but wait time/repair time cannot be guaranteed (vehicle must be inspected first).
• Submit Contact Form if there is no availability and customer will be coming in.
• Refer to Mazda Roadside Assistance; (800-866-1998) to verify jump start/towing coverage, if needed.

Please note the images above are examples – they are not the only icons that can depict emergency scenarios

Dedicated Express Lanes: No; all vehicles must use the same service entrance lanes.

An Ignition Interlock Device (IID) requires the driver to provide a breath sample before the engine will start. If the IID detects alcohol on the driver's breath, the engine will not start. The driver will be periodically required to provide breath samples to ensure the continued absence of alcohol in their system for ignition to remain on.

Device installation, issues, removal:

• Do Not Schedule (dealership is not authorized to work on this device).

Maintenance/repairs on vehicles with IIDs: 

• Schedule as waiters only (ⓘ) Customers with an Ignition Interlock Device (IID) / Breathalyzer on their vehicles are automatically ineligible for loaners/rentals and submit Contact Form.

• Do Not Schedule.
• Refer to the Sales Dept. (Ext. 5449).

• Pre-Purchase / Pre-Buy Inspections (ⓘ) Customer is wanting to buy a third party vehicle and would like vehicle inspected before buying.: Schedule as Allowed; Refer to Xtime for pricing and conditions.
• Appraisals / Cash Offers (ⓘ) Customer is wanting to sell vehicle to dealership.: Do Not Schedule, refer to Sales (Ext: 5449).

Radio Codes:

Mazda does not have radio codes; schedule radio concerns as allowed

Navigation Updates:

Customer must purchase the updated disc online (mazdausa.com/navigation) – instructions will be provided to perform update.

• If dealership assistance is needed, schedule as allowed.

Schedule as Allowed

. .

Procedure:

• Do Not Schedule as a stand-alone service (state regulations require walk-ins for this inspection).

. .

Items Required:

• Drivers must provide a current (and active) registration document with a valid vehicle identification number (VIN) that matches the one found on the left front side of the dashboard.

Requirements that must be disclosed:

• Dealership cannot perform State Inspections on vehicles with duel wheels in the rear (ⓘ) These vehicles are considered Heavy-duty trucks (weigh 10,001lbs or more) & require a Commercial Motor Vehicle Inspection. 
• State Inspections are first come, first serve.

Additional Information:

• This state requires annual emissions and safety inspections.
• State inspection reports are no longer printed (unless the vehicle fails). If a customer needs a copy, they can go to the state's official website - Massachusetts Vehicle Check (www.mavehiclecheck.com). 
• Vehicle Inspection FAQ - a quick list of Frequently Asked Questions.

Source: www.mavehiclecheck.com

Vehicles impacted by vandalism (ⓘ) Vandalism is when a person intentionally damages the property of another. should be referred to Authentic Autobody (REFERRALS; 508-429-6927). If a customer has Comprehensive Insurance (to see coverage details click here) they should reach out to their provider first.

If the damage affects both, refer to Authentic Autobody (REFERRALS; 508-429-6927) (they will coordinate with Service). 

• Saturday: Schedule as allowed, please note repairs/diagnostics could carry over to the next business day. Advisor will provide more information during initial meet. 
• Sunday: Service Dept. CLOSED.

Windshield/glass work, including tinting, cannot be performed during Holidays or during rainy/snowy weather; to see the weather forecast, click here.

Client relations (ⓘ) Manufacturer reps can assist customers with general inquiries, recall concerns, complaints, etc. can be reached in multiple ways.  To see options click on the supported brand: Mazda

Contact information is typically located at the bottom of the linked page.

Drop Offs:

• Customer will have their own transportation.

Early Bird / After Hours:

• Advise customer to use the envelopes provided to place their keys in the drop slot located on service door.
• Customers should sign the envelope to authorize repairs.

Wait times for repairs will vary widely since an accurate repair/wait time cannot be determined until diagnosis has been performed by the technician.

Conducted By: Dealership

Operates: Monday-Friday 7:30am-2:30pm; Saturday 8am-2pm

Travel Distance: 12 Miles

Requirements (ⓘ) Customers with an Ignition Interlock Device (IID) / Breathalyzer on their vehicles are automatically ineligible for loaners/rentals:

• Brand: Mazda only.
• Year: No Restriction Provided.
• Vehicle Mileage: No Restriction Provided.
• Total Duration: No Restriction Provided.

  Requirements that must be disclosed:

• Driver Must be 21 yrs. or Older.
• Valid Driver’s License.
• Valid Major Credit/Debit Card (ⓘ) Major credit card networks: Visa, Mastercard, American Express or Discover. Not Accepted: Debit, pre-paid, or digital cards (regardless of network logo on card)..
• Current Proof of Full Coverage Insurance (to see coverage details click here).

For security reasons, customer must present the items listed above each time a Service Loaner is released.

Driver for Service Loaner must be listed on insurance policy for vehicle in service.

Early / Late Loaner Pick Up:

• Loaner will only be available at scheduled date and time of service.

Loaner Models: 

• This dealership did not provide information regarding models.

If a certain model must be reserved - A manager will need to be notified to see if accommodations can be met.

This dealership does not have Rentals.

This dealership does not have a courtesy Valet/Pick Up & Delivery Program.