Complimentary services:

• This brand does not offer complimentary services.

Service plans must be purchased through Finance and can be verified by a service advisor.

Land Rover Prepaid Maintenance Plan:

• Replace engine oil and filter, pollen filter, air cleaner element, and brake fluid.
• Check/top up fluid levels (brake, coolant, windshield), battery condition, check/top up electrolyte level Inspect brake pads for wear.
• Check calipers for leaks and disc condition Inspect tire pressures, conditions and tread depth Inspect for fluid leaks.

Land Rover Prepaid Maintenance Plus Plan:

Covers same services as the Land Rover Prepaid Maintenance Plan in addition to the following:

• Replacing Front Pads (Set), Front Rotors (Set), and Front Brake Wear Sensor.
• Replacing Rear Pads (Set), Rear Rotors (Set), and Rear Brake Wear Sensor.
• Replacing Front Wiper Blades and Rear Wiper Blades.

Special Note: Number of replacements are limited based on the model and term of the plan purchased

Maintenance is due every 15,000 miles or once a year, whichever occurs first
Vehicles 2009 and older are due at every 7,500 miles

To view Warranty information click here.

To view Owner’s Manual click here

To access visual guide for Land Rover lineup click here

Technology – Land Rover InControl

InControl – InControl is selected when a vehicle is purchased as the hardware can only be fitted at the factory.
It is the hub for many driver assistance features and additional optional extras.

• Stolen Vehicle Locator.
• Remote & Protect.

justDrive – justDrive™ is a voice-driven, easy-to-use connected car application created specifically for owners of Jaguar and Land Rover vehicles. With justDrive, customers can easily access their personal calendar, contacts and media via the InControl system

• App is free, but is only supported by Apple iPhone 5 and above (iOS 8 or higher).
• Using justDrive requires a smartphone with an adequate cellular data plan and it might incur cellular data charges.

Color Basics:           

• Red indicates a potentially serious problem or safety issue, but Red may also indicate an important reminder. If it is flashing, it is important and could be unsafe to drive.
• Yellow/orange mean something needs to be serviced or repaired soon. If it is flashing, it is important and could be unsafe to drive.
• Green or Blue is only telling you that a system is on or operating.

• To see Premium required vehicles click here – if listed, customers must use premium gasoline.

Customers can confirm the information on the lists by checking their Owner’s Manual or by referring to the label on the inside of the fuel-filler door

• Oil viscosities may vary by model.
• See Owner’s Manual for exact oil type based on vehicle model (0W-40/5W-30).

No, but vehicles equipped with InControl can use the Remote & Protect app to unlock their vehicles.

Activation: Create an account via My Land RoverInControl after activation download app

If their phone is lost or stolen, customers can log into your InControl Account via My Land RoverInControl website and change your password and PIN.

Client relations (ⓘ) Manufacturer reps can assist customers with general inquiries, recall concerns, complaints, etc. can be reached in multiple ways.  To see options click on the supported brand: Land Rover

Contact information is typically located at the bottom of the linked page.

Transportation Coordinator - Stephanie King

Parts Manager - Michael Law

Land Rover Roadside Assistance will tow the vehicle from public roadways (ⓘ) No unsurfaced roads or tracks, made of materials such as sand, gravel, riverbeds, mud, snow, rocks, and other natural terrain. to the nearest Land Rover dealership; additional charges may apply if a customer requests a further location. See link below for additional exclusions/restrictions that may apply.

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Roadside Assistance

(800) 637-6837

• 4 years or 50,000 miles, whichever occurs first.

The third party service provider(s) listed below can tow a vehicle to this dealership. However, customers are advised to check their insurance policy for possible roadside coverage.  If a vehicle was involved in a collision/accident and also requires service it must be taken to the collision center first for repairs (see Collision drop down).

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Refer to an advisor 

Insurance Claims

To possibly avoid upfront costs, customers should file an insurance claim (ⓘ) Coverage/Compensation can be submitted for Collision, Accident, Vandalism or Theft based on the customer's policy  prior to arranging repairs. The insurance provider will determine cost (if any) for towing/repairs based on insurance coverage. If repairs are done prior to starting a claim, the customer may be responsible for all costs and for obtaining reimbursement (if any) from their policy provider.

Collision and Service Inquiries

If a vehicle was involved in a collision/accident and also requires maintenance service it must be taken to the collision center for repairs first. The collision center will coordinate service.

Customer Pay/Cost Inquiries

• GP1 Collision Centers:
  GP1 Collision Centers offer complimentary visual inspections and estimates. If a customer later decides to file an insurance claim additional fees may apply.

• Third Party Collision Centers:
  For cost inquiries from a third party collision center, the customer will need to speak with that facility directly.

Below are eligible locations customers can use or they can have their insurance provider recommend a repair facility.

Refer to an advisor 

Additional Information:

• Customers leasing a vehicle are required to take their vehicle into a certified collision center for any body work or collision repair. 
• Customers should contact their leasing company to report accidents/damages.

Some manufacturers offer a "locate your parked vehicle" feature accessible through their app. To view a list of manufacturers that offer this feature, click here.

A vehicle could be towed to an impound lot for a number of reasons such as being illegally parked, left behind due to inclement weather, street cleaning, or abandonment. 

City/County Towing Database (ⓘ) Some metro locations have publicly accessible systems that track impounded/towed vehciles.: None found

• Customers who suspect their vehicle was towed should contact whichever police department has jurisdiction in the place where the car was towed from (all wrecker services notify local police).

Additional Information:

• Impounded from a private property/business.
  1. Look for towing signs on the property, or ask the property owner which wrecker service they used to tow vehicles. 
  2. Owners can also contact whichever police department has jurisdiction in the place where the car was towed from (all wrecker services notify local police).

If a vehicle is suspected stolen, the customer should contact authorities immediately. 

If an owner is enrolled in an additional security plan offered by the manufacturer or third party, police will coordinate with the provider to locate the stolen vehicle.

• Stolen Vehicle Locator -  To view a list of manufacturers that offer this feature, click here.
• Lojack Enabled - Customer should report the theft through Lojack
  (police report can be filed through the app). 

Additional Information:

• If not enrolled in any additional security plans - Customers will need to contact whichever police department has jurisdiction in the place where your car was stolen and report the theft.

Car Washes and Exterior Details cannot be performed in rainy/snowy weather or freezing temperatures (32 °F or lower). To see weather forecast, click here.

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Coupons - must be presented at the time of write up - may be displayed with smart phone / tablet or printed. Max discount on any service without coupon proof is 10%.

• Available: To all (via online or mailers).
• Current Online Specials:  Click Here for Current Online Coupons/Specials.
• Competitor Coupons: Not Accepted. 
• Expired Coupons: Not Accepted.

Promos - emailed and should not be offered/advertised to customers that do not have an available promo in their Xtime profile.

• Available: For specific customers/vehicles (via email or Xtime).
• Current Promos: Vary - if a customer is eligible for a promo it will be listed in a "Promotions" drop-down when scheduling. If eligible, add to service visit.
• Competitor Promos: Promos are only offered via Xtime. 
• Expired Promos: Expired promos will not appear in Xtime (no longer valid).

Super Savings Day - occur monthly and have designated specials for specific days and services. Offers cannot be used at other locations.

• Available: To all (via online or mailers).
• Current Super Savings Day: Vary - see (SDC) Super Savings Day & FAQs for offers.
• Competitor Super Savings Day: Not Accepted – only available for the specified store.
• Expired Super Savings Day: Not Accepted – only available for the specified date(s).

Recurring Offers - available for eligible customers (ex: senior citizens, military), but not necessarily advertised. Recurring offers do not expire unless specified.

• This dealership does not have any recurring offers.

• Schedule as Allowed - If there is no availability, notify the customer they can come in, but wait time/repair time cannot be guaranteed (vehicle must be inspected first).
• Submit Contact Form only if there is no availability and customer will be coming in.
• Refer to Roadside Assistance (REFERRALS Tab) to verify jump start/towing coverage, if needed.

Please note the icons above are examples – they are not the only icons that can depict emergency scenarios

Dedicated Express Lanes: No; all vehicles must use the same service entrance lanes.

An Ignition Interlock Device (IID) requires the driver to provide a breath sample before the engine will start. If the IID detects alcohol on the driver's breath, the engine will not start. The driver will be periodically required to provide breath samples to ensure the continued absence of alcohol in their system for ignition to remain on.

Device installation, issues, removal:

• Do Not Schedule (dealership is not authorized to work on this device).

Maintenance/repairs on vehicles with IIDs: 

• Schedule as waiters only (ⓘ) Customers with an Ignition Interlock Device (IID) / Breathalyzer on their vehicles are automatically ineligible for loaners/rentals and submit Contact Form.

Do not schedule, refer to the Sales Dept.

• Pre-Purchase / Pre-Buy Inspections (ⓘ) Customer is wanting to buy a third party vehicle and would like vehicle inspected before buying.: Do Not Schedule (not performed at this dealership).
• Appraisals / Cash Offers (ⓘ) Customer is wanting to sell vehicle to dealership.: Do Not Schedule, refer to Sales (Ext: 5460).

Radio Codes:

• Schedule as allowed.
• Vehicle and registered owner must be present for code to be provided.
• Registered owner must present picture identification (Driver’s License).

Navigation Updates:

• Navigation updates can be purchased through the parts department.
• Contact parts for availability.

Schedule as Allowed

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Procedure:

• Do Not Schedule as a stand-alone service (state regulations require walk-ins for this inspection).

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Items Required:

• Drivers must provide a current (and active) registration document with a valid vehicle identification number (VIN) that matches the one found on the left front side of the dashboard.

Requirements that must be disclosed:

• Dealership cannot perform State Inspections on vehicles with duel wheels in the rear (ⓘ) These vehicles are considered Heavy-duty trucks (weigh 10,001lbs or more) & require a Commercial Motor Vehicle Inspection.
• State Inspections are first come, first serve.

Additional Information:

• This state requires annual emissions and safety inspections.
• State inspection reports are no longer printed (unless the vehicle fails). If a customer needs a copy, they can go to the state's official website - Massachusetts Vehicle Check (www.mavehiclecheck.com). 
• Vehicle Inspection FAQ - a quick list of Frequently Asked Questions.

Source: www.mavehiclecheck.com

Vehicles impacted by vandalism (ⓘ) Vandalism is when a person intentionally damages the property of another. should be referred to the Collision Center. If a customer has Comprehensive Insurance (to see coverage details click here) they should reach out to their provider first.

If the damage affects both, refer to  Collision (they will coordinate with Service). 

Saturday: schedule as allowed, please note repairs/diagnostics could carry over to the next business day. Advisor will provide more information during initial meet.

Sunday: Service Dept. CLOSED.

Windshield/glass work, including tinting, cannot be performed during Holidays or during rainy/snowy weather; to see the weather forecast, click here.

Client relations (ⓘ) Manufacturer reps can assist customers with general inquiries, recall concerns, complaints, etc. can be reached in multiple ways.  To see options click on the supported brand: Land Rover

Contact information is typically located at the bottom of the linked page.

Drop Offs:

• Customer will have their own transportation.

Early Bird / After Hours:

• Advise customer to use the envelopes provided to place their keys in the drop slot located on the service drive.
• Customers should sign the envelope to authorize repairs.

Wait times for repairs will vary widely since an accurate repair/wait time cannot be determined until diagnosis has been performed by the technician.

Conducted By: Dealership

Operates: During Normal Service Hours

Travel Distance: 10 Miles

Loaners can only be reserved/approved by the dealership; Submit Contact Form.

This dealership does not have Rentals.

For the welfare of our drivers, valets are not allowed for:
drivability concerns, safety issues or emergency scenarios.
Valets are also not allowed for insurance claims.

• Do Not Schedule.
• Must be booked/modified/canceled by advisors (submit Contact Form).