Mercedes-Benz of Manchester
875 Gold Street
Manchester, NH 03103
Hours of Operation This dealership did not provide any quick reference driving directions.
Monday-Friday: 7:30am - 5pm
Saturday: 8am - 5pm
Sunday: CLOSED
Hours of Operation
Monday-Friday: 7:30am - 5pm
Saturday: 8am - 5pm
Sunday: CLOSED
Hours of Operation
Monday-Thursday: 9am - 7pm
Friday-Saturday: 9am - 6pm
Sunday: CLOSED
Contact Form - Used to communicate with the dealership regarding customer requests/concerns/inquiries. [Wrap Code: will vary based on request]
Payment Option(s):
This dealership does not accept checks for parts or service.
. . Questions about payments should be referred to a service advisor.
This dealership offers flexible payment plans to finance parts or services. Details will be discussed by the advisor. . . Primary Partner: Sunbit - offers a “pay-over-time” option with 3, 6, or 12- month payment plans (approval based on credit). A down payment with a bank-issued debit card is required and a payment method for recurring payments will also be needed. After good payment history with Sunbit, some customers might receive a personalized invitation link to a Sunbit Card application. . .
Pre-Qualification Requirements
1) Email address,
2) State-issued ID or driver’s license, and
3) Bank-issued debit card.. .A payment method for recurring payments will also be needed.
Apply Online
apply.sunbit.com/MBZofManchester
Access Account
my.sunbit.com/login
Inquiries / Contact
Website: sunbit.com/contact-us/
Email: support@sunbit.com
Phone: (855) 678-6248
FAQ: sunbit.com/im-a-consumer/customer-service/
Product / Coverage Cancellation:
Customers can cancel coverage for the following products sold by the dealership: Please be advised that ResistAll/NG2 Protection products are non-cancellable.*
Products that can be canceled:
Items needed to cancel product:
Inquiries / Contact:
Website: Dealership website (Finance tab)
Email: customercancellations@group1auto.com
Phone: (713) 360-5488
Other Dealership Information:
Dealership Information: Charging Basics for Electric Vehicles (EV): The cost of charging varies based on kilowatt-hour (kWh) rates, Brand membership, or monthly subscriptions. Source: plugshare.com
Charging System
Charging Level
Charging Speed
CHAdeMO
DC Fast Charging
90-120 miles per 1/2 hour
(fully charged in 30-60mins)
CCS
DC Fast Charging
90-120 miles per 1/2 hour
(fully charged in 30-60mins)
J1772
Level 2
15-30 miles per hour
(fully charged in 3-8hrs)
Brand Information:
Disclaimer: Data on this page applies to vehicle(s) purchased in the United States.
Information may not be applicable for vehicle(s) purchased out of the country.
Warranty and Service/Maint. Plan information can be verified by internal SDC Teams. Please have vehicle information (including VIN) and item(s) you need verified ready.
- Helpline: For over-the-phone assistance, contact the Helpline.
Complimentary services: Mercedes-Benz Prepaid Maintenance: Coverage of services/packages vary based on plan purchased. Once all services have been redeemed, a customer can purchase additional maintenance packages, as long as their vehicle has fewer than 80,000 miles at the time of purchase. Mercedes-Benz Essential Care Plan (Prepaid) : Available for vehicles seven years old or older, the Mercedes‑Benz Essential Care Plan allows for a predetermined oil-change interval schedule, so customers know your engine is getting the care it deserves.
Maintenance is typically due every 10,000 miles or 12 months, whichever occurs first. Schedule A outlines services performed at 10,000 miles or one year, whichever comes first (10k, 30k, 50k, 70k, 90k, etc) Schedule B outlines services performed at 20,000 miles or two years, whichever comes first (20k, 40k, 60k, 80k, etc) To view quick reference maintenance schedules click here
To view Warranty information click here.
To view Owner’s Manual click here
To access visual guide for Mercedes-Benz lineup click here
Technology – Mercedes-Benz mbrace Mercedes-Benz mbrace – Mercedes-Benz mbrace for 2016 and newer vehicles is a collection of services and features - available in four distinct packages: Similar services are also offered via mbrace for 2013-2015 vehicles - to see those features click here Mercedes me Mobile App – Powered by mbrace, Mercedes me connect allows drivers to utilize many of their free mbrace Connect features, including Remote Start, Lock/Unlock, Send2Benz, and Vehicle Monitoring - all from the Mercedes me app. Plus, they can log in to view manuals, maintenance info, how-to videos, financial terms, and more.
Fleet/Commercial Vehicles
Fleet: Group of motor vehicles owned or leased by a business, government agency or other organization rather than by an individual or family. Commercial: Any type of motor vehicle used for transporting goods or paid passengers. To see a list of MB Fleet/Commercial vehicles click here
To see a list of Sprinter and Metris Fleet/Commercial vehicles click here
Dashboard Visual Guide Color Basics:
Frequently Asked Questions
Customers can confirm the information on these lists by checking their Owner’s Manual or by referring to the label on the inside of the fuel-filler door
To view a list of Frequently Asked Questions directly from the Mercedes Benz site click here.
Mercedes-Benz Client Relations
Client relations (ⓘ) Manufacturer reps can assist customers with general inquiries, recall concerns, complaints, etc. can be reached in multiple ways. To see options click on the supported brand: Mercedes-Benz Contact information is typically located at the bottom of the linked page.
Personnel:
Personnel Image(s): Click here for “Meet Our Staff” images
Service Drive Ext: 6467
Some individual extensions/voice messages might not be set up or recently changed (ⓘ)Calling the group extension ensures a response from the Service Drive. If this is not successful, send a Contact Form.
Service Drive Email Link:
If the Contact Forms are unavailable, use the distribution group email to reach the store (ⓘ)Some users may need to right-click link & copy + paste address to a New Email.
Cody Lacroix
Dawn Knapp
Jenny Loring
Mike Smith
Samantha Tringale
Jon Schiller
Internal Advisor(s) (ⓘ)Internal Advisor(s) at this location make their own appts.:
Management Team:
Service Manager – Michael Street
Service Director – Stephanie King
General Manager – Jose Silva
Other Service Personnel:
Cashier/Front Desk - Melisa Rodriguez
Valet Driver Team: Right click here to copy all email addresses. Valet Driver(s):
This link will reach the entire team.
Other Dealership Personnel:
Parts Desk: Right click here to copy all email addresses. Parts Associate(s) Assistant Parts Manager - Keith Belhumeur Parts Manager – Anthony Pomponio-Davis
This link will reach the entire team.
Referrals:
Roadside Assistance
Towing: Advise customers to have tow driver deliver keys directly to staff on the Service Drive; If towing outside of normal service hours see Transportation Tab (ⓘ)Drop Off & Early Bird/After Hours
Roadside Assistance will tow the vehicle from public roadways (ⓘ) No unsurfaced roads or tracks, made of materials such as sand, gravel, riverbeds, mud, snow, rocks, and other natural terrain. to the nearest dealership; additional charges may apply if a customer requests a further location. See link below for additional exclusions/restrictions that may apply. . . Mercedes-Benz Roadside Assistance (800) 367-6372 (800) 367-6372 If customer is unable to reach Roadside Assistance due to high call volume, refer customer to the service drive for assistance.
Unlimited years / unlimited miles, as long as the repair is performed at a MB Dealership.
New Vehicles: 4 years or 50,000 miles, whichever comes first.
Certified Pre-Owned Vehicles: 5 years from the original in-service date, with no mileage restrictions.
The third party service provider(s) listed below can tow a vehicle to this dealership. However, customers are advised to check their insurance policy for possible roadside coverage. If a vehicle was involved in a collision/accident and also requires service it must be taken to the collision center first for repairs (see Collision drop down). . . Refer to an advisor
Collision:
Insurance Claims To possibly avoid upfront costs, customers should file an insurance claim (ⓘ) Coverage/Compensation can be submitted for Collision, Accident, Vandalism or Theft based on the customer's policy prior to arranging repairs. The insurance provider will determine cost (if any) for towing/repairs based on insurance coverage. If repairs are done prior to starting a claim, the customer may be responsible for all costs and for obtaining reimbursement (if any) from their policy provider. Collision and Service Inquiries If a vehicle was involved in a collision/accident and also requires maintenance service it must be taken to the collision center for repairs first. The collision center will coordinate service. Customer Pay/Cost Inquiries
GP1 Collision Centers offer complimentary visual inspections and estimates. If a customer later decides to file an insurance claim additional fees may apply.
For cost inquiries from a third party collision center, the customer will need to speak with that facility directly.
Vehicles must be taken to the Service Dept for the following instances: Below are eligible locations customers can use or they can have their insurance provider recommend a repair facility. Prestige Auto Body Additional Information:
200 Frontage Rd
Manchester, NH 03103
(603) 669-0015
Distance from Dealership: within 5 miles
Vehicle Locators:
Some manufacturers offer a "locate your parked vehicle" feature accessible through their app. To view a list of manufacturers that offer this feature, click here.
A vehicle could be towed to an impound lot for a number of reasons such as being illegally parked, left behind due to inclement weather, street cleaning, or abandonment. City/County Towing Database (ⓘ) Some metro locations have publicly accessible systems that track impounded/towed vehciles.: None found Additional Information:
If a vehicle is suspected stolen, the customer should contact authorities immediately. If an owner is enrolled in an additional security plan offered by the manufacturer or third party, police will coordinate with the provider to locate the stolen vehicle. Additional Information:
(police report can be filed through the app).
Other Referrals:
Manchester Auto Glass
(603) 622-6737
Distance from Dealership: within 5 miles
Scheduling Preferences:
Select the appropriate team and schedule with "No Preference" unless the customer has a preferred advisor
Supported Makes:
- Mercedes-Benz.
Special Instructions:
- Sprinter vehicles – Schedule as Allowed.
- Mercedes Motorhomes (RVs) vehicles – Schedule as allowed except for concerns involving house portions (sinks, fridge, etc.).
- SMART vehicles – Refer to Non-Brand section.
Carry Overs:
Visits scheduled Monday-Friday after 3pm or on Saturday after 2pm may carry over to the next business day.
Accessories (ⓘ)A vehicle accessory is an additional part or fitting that is attached to or carried by the vehicle to enhance performance or comfort.: Refer to an advisor Appearances:
If customer is paying out of pocket or using insurance, refer to Prestige Auto Body (REFERRALS; 603-669-0015).
Do not schedule, refer to an advisor.
Car Washes and Exterior Details cannot be performed in rainy/snowy weather or freezing temperatures (32 °F or lower). To see weather forecast, click here. . . Car Wash: Detail Option(s): Schedule as allowed; refer to Xtime for all pricing, durations, and package descriptions. Scheduling Instructions: See Due Bill / We Owe section . . ResistAll (ⓘ) Protections Available: Exterior (Paint & Wheel), Interior, and Windshield and Auto Butler (ⓘ) Protections Available: Exterior (Paint) and Interior protect against harmful UV rays and condition upholstery, dashboards, doors and other interior surfaces to keep them in showroom condition - typically applied at the vehicle's time of purchase.
Deals/Offers cannot be combined (ⓘ) Only one allowed per service visit All items contain disclaimers; refer to actual offer for any restrictions. Coupons - must be presented at the time of write up - may be displayed with smart phone / tablet or printed. Max discount on any service without coupon proof is 10%. Promos - emailed and should not be offered/advertised to customers that do not have an available promo in their Xtime profile. Super Savings Day - occur monthly and have designated specials for specific days and services. Offers cannot be used at other locations. Recurring Offers - available for eligible customers (ex: senior citizens, military), but not necessarily advertised. Recurring offers do not expire unless specified.
A qualified technician will inspect the vehicle to determine its service needs (Complimentary initial diagnosis) (ⓘ) In some cases, a test drive may be required. Customers are encouraged to ride along with the tech/advisor in order to replicate noise concerns.. Afterwards the service advisor will inform the customer of their findings and the necessary steps to repair the vehicle. Customers will not incur any charges without approval. . . The following are examples of what is intended to be covered as part of our “Free Diagnosis” policy: . . Scheduling Instructions: In order to determine if an issue/concern is covered under warranty, the vehicle must be inspected by a certified technician. . . Below are the different types of warranties a vehicle might be covered under: Vehicles purchased within the last 30days
Schedule as Allowed Scheduling Instructions: . . ResistAll (ⓘ) Protections Available: Exterior (Paint & Wheel), Interior, and Windshield and Auto Butler (ⓘ) Protections Available: Exterior (Paint) and Interior protect against harmful UV rays and condition upholstery, dashboards, doors and other interior surfaces to keep them in showroom condition - typically applied at the vehicle's time of purchase.
Please note the images above are examples – they are not the only icons that can depict emergency scenarios
Dedicated Express Lanes: No; all vehicles must use the same service entrance lanes.
An Ignition Interlock Device (IID) requires the driver to provide a breath sample before the engine will start. If the IID detects alcohol on the driver's breath, the engine will not start. The driver will be periodically required to provide breath samples to ensure the continued absence of alcohol in their system for ignition to remain on. Device installation, issues, removal: Maintenance/repairs on vehicles with IIDs:
Lost/Stolen Key(s): Spare/Additional Key(s) needed: The following is needed for all new keys or reprogramming: Registered owner must be present at location with vehicle. Registered owner must be able to present current Driver’s License and proof of ownership (title/registration) Key fob batteries: Lockout:
This dealership does not have a Loyalty program.
Supported Makes: Non-Supported Makes: Schedule maintenance items as allowed (no packages/warranty/repair/recall/diags). GP1 Dealerships in Automall (ⓘ)An automall is a commercial district (not separated by physical road structures or businesses) that contains multiple dealerships for different automakers in a single road or street. : None GP1 Dealerships Nearby (ⓘ)Approx. within 20 miles. :
Radio Codes: Navigation Updates: Customer can purchase the updated disc online (mb.navigation.com) or though the parts dept.
Schedule as Allowed
Procedure: Schedule as allowed; however walk-ins are accepted (ⓘ) Due to limited walk-in availability, scheduled visits are highly encouraged. Requirements that must be disclosed: Refer to Xtime information icon. Walk-ins - wait times cannot be guaranteed (first come, first serve). Additional Information: New Hampshire requires annual state and emissions testing due on owner's birth month. Source: nh.gov
Refer to an advisor for customers needing assistance with how to use:
Repairs (Run Flat Tires): (ⓘ) Repairs (Non Run Flat Tires): Repairs (Wheels/Rims): Wheel: Total circular unit that is attached to the vehicle via an axle. Rim: The outermost part of the wheel.(ⓘ)These tires cannot be repaired. Once a puncture occurs, tires must be replaced. To identify these tires, look for the universal run flat image located on the tire's sidewall - see Run Flat section. Due to harsh winter conditions, many residents opt to change their tires twice a year. Winter tires are identified by universal symbol located on a tire's sidewall. There are two types of winter tires - see below for the proper handling procedures. Nitrogen (ⓘ)Tires filled with nitrogen maintain inflation pressure longer than compressed air-filled tires in changing temperatures and will likely have a green-colored cap or include an N2 emblem.: This dealership did not provide information on this item, refer to an advisor for assistance. NOTE: In an emergency, air can be safely added to nitrogen tires. Customer should report this when scheduling their next service visit so tires can be thoroughly inspected. Run Flats: These are tires that can be driven for a brief time after a puncture. Manufacturers recommend an estimated 50-mile range on a run-flat tire at zero pressure up to 50mph under optimal conditions (ⓘ)Actual safe mileage is based on many parameters, including vehicle load, speed and ambient temperature.. This allows drivers to reach a safe location so the tire can be changed. Once a puncture occurs, the tire must be replaced. The International Organization for Standardization (ISO) has developed a universal symbol for self-supporting run-flat tires, represented by a flat tire continuing down the road: TPMS Light (ⓘ)Alerts drivers when inadequate tire pressure is detected. Improperly inflated tires can cause premature treadwear and possible unsafe driving conditions.: Reasons the light may turn ON: What drivers should do:
For most vehicles, tire information can be found in three locations: (ⓘ)Information includes tire size, load capacity and proper inflation pressure.
Studless Winter Tires
Studded Winter Tires
Designed to grip snow, slush, and ice.
Enhanced traction on ice.
TMPS Light
Possible Reason
Could Cause
ON
Underinflation (or tire leak)
Sluggish tire response, decreased fuel economy, and could lead to blowouts
ON and OFF
Fluctuating Weather
No issues - An drop in temperature causes the light to turn on; the light may turn off when pressure increases during the day due to rising temperature and/or heat generated from driving the vehicle
Flashes when starting and remains ON
Not Functioning Properly
Incorrect readings that can lead to unsafe driving conditions
Vehicles impacted by vandalism (ⓘ) Vandalism is when a person intentionally damages the property of another. should be referred to Prestige Auto Body (REFERRALS; 603-669-0015). If a customer has Comprehensive Insurance (to see coverage details click here) they should reach out to their provider first. Internal Damage (regardless of an insurance claim or customer pay): Schedule as Allowed Examples: External Damage (regardless of an insurance claim or customer pay): Refer to Prestige Auto Body (REFERRALS; 603-669-0015). Examples: If the damage affects both, refer to Prestige Auto Body (REFERRALS; 603-669-0015). (they will coordinate with Service).
Flood/Water Damage: Hail Damage:
Saturday: Schedule as allowed, please note repairs/diagnostics could carry over to the next business day. Advisor will provide more information during initial meet. Sunday: Service Dept. CLOSED
Windshield/glass work, including tinting, cannot be performed during Holidays or during rainy/snowy weather; to see the weather forecast, click here (TBD). Repairs/replacements are NOT covered by warranty. To avoid a direct charge, advise customer to contact insurance provider for repair/replacement coverage. . . Windshield (Front/Rear): Repairs can be done if: Window Tinting: Additional Information: Source: dmv.nh.gov.
Recalls:
Disclaimer: The term “recall” is an internal SDC placeholder that includes, but is not limited to recalls, campaigns, warranty enhancements, or settlements.
Mercedes Benz Recall Statuses:
- Pending – Remedy not available.
- Incomplete – Remedy available, but has not been performed/completed.
- Complete – Remedy has been completed.
. .
Special Instructions: Can't Schedule? Don't forget to troubleshoot!
If you still can't book - Submit Contact Form
Recall information can be verified by internal SDC Teams. Please have vehicle information (including VIN) and item(s) you need verified ready.
The National Highway Transportation and Safety Administration (NHTSA) is a government agency created to help inform customers of reported issues regarding their vehicles. It is a national database for all manufacturers. GP1 uses this site as a backup to the manufacturers recall page.
Recall titles in Xtime contain a combination of searchable identifiers:
Recall #NHTSA – if applicable
Manufacturer # – if known
Brief Description of Concern – as obtained from NHTSA
Ex. Recall #16V000 (123) Takata Airbag
Ex. ZE7 Oil Consumption Warranty Enhancement
Definitions/FAQs:
Number assigned to a reported recall by the government agency
Brand’s specific number for a recall Number can be alphanumeric and can vary in length depending on the manufacturer
Identifier for a specific vehicle (17 digits) Displays the car's unique features, specifications, and manufacturer The VIN can be used to track recalls, registrations, warranty claims, thefts, and insurance coverage VIN locations Lower left windshield Driver side door panel Vehicle registration/insurance card
There are three recall status types that might display after you look up a VIN for safety recalls: Recall INCOMPLETE – This means that an incomplete or “open” recall was found on the car and the owner should follow the remedy instructions. Recall INCOMPLETE. Remedy Not Yet Available – This means that an incomplete or “open” recall was found on the car, but the manufacturer is not yet ready to provide the needed remedy or fix. Number of Open Recalls: 0 – This means that either there are no recalls associated with that vehicle or the vehicle has already been fixed.
Searchable by VIN:
Considered a safety concern Repaired at the manufacturer's expense
Considered an enhancement (not safety related) Repaired at the manufacturer's expense
Considered an enhancement (not safety related) Repaired at the manufacturer's expense if perform before specific mileage/expiration date After the expiration date, inspection/repair will be done at the owner’s expense.
Not Searchable by VIN:
Notice from the manufacturer to the dealer about issues/concerns Seen as a warning for potential issues Inspections are required
Extended warranty coverage period on a certain component(s) Covered component(s) must be shown to fail under the exact conditions described Inspections are required
Extended warranty coverage period on a certain component(s) Covered component(s) must be shown to fail under the exact conditions described Repaired at the manufacturer's expense if perform before specific mileage/expiration date Inspections are required After the expiration date, inspection/repair will be done at the owner’s expense.
Mercedes-Benz Client Relations
Client relations (ⓘ) Manufacturer reps can assist customers with general inquiries, recall concerns, complaints, etc. can be reached in multiple ways. To see options click on the supported brand: Mercedes-Benz Contact information is typically located at the bottom of the linked page.
Transportation:
Disclaimer: Please use phrase “Alternate Transportation” when offering a loaner vehicle.
Loaner vehicles are not allowed for insurance claims (ex: flooded vehicles, collision repair, etc).
Towing: Advise customers to have tow driver deliver keys directly to staff on the Service Drive; If towing outside of normal service hours see Early Bird/After Hours section. Drop Offs: Early Bird / After Hours:
Do Not Schedule diags/concerns/repairs as waiters; Encourage drop offs/alternate transportation (ⓘ) Only offer options available at dealership. Wait times for repairs will vary widely since an accurate repair/wait time cannot be determined until diagnosis has been performed by the technician.
Conducted By: Dealership and Lyft as needed Operates: Monday-Friday 7:30am - 4pm Travel Distance: 20 Miles
Requirements (ⓘ) Customers with an Ignition Interlock Device (IID) / Breathalyzer on their vehicles are automatically ineligible for loaners/rentals: Additional Policy Information: Requirements that must be disclosed: For security reasons, customer must present the items listed above each time a Service Loaner is released. Early / Late Loaner Pickup: Loaner Models: If a certain model must be reserved- a manager will need to be notified to see if accommodations can be met. Additional Policy Information (to be disclosed by advisors):
Rentals must be scheduled by the service drive.
For the welfare of our drivers, valets are not allowed for: Requirements (ⓘ) Customers with an Ignition Interlock Device (IID) / Breathalyzer on their vehicles are automatically ineligible for loaners/rentals: Additional Policy Information: Requirements that must be disclosed: For security reasons, customer must present the items listed above each time a Service Loaner is released. Early / Late Loaner Pickup: Loaner Models: If a certain model must be reserved- a manager will need to be notified to see if accommodations can be met. Additional Policy Information (to be disclosed by advisors):
drivability concerns, safety issues or emergency scenarios.
Valets are also not allowed for insurance claims.
Dealership will contact customers between 7am-8am on the day of service to arrange the estimated pickup time (ⓘ) A call on the day of service is needed since arrival times could vary based on weather, location, traffic, etc.
Other Transportation:
Program: The Mobile Assist program allows customers to arrange vehicle service at their home or office. Dealership Participation: This dealership does not have a Mobile Assist program. Requirements: This dealership does not have a Mobile Assist program. Scheduling Instructions:
