11550 Lyndon B. Johnson
Dallas, TX 75238
Ext to Service: 6390
Parts Department: 7403-2951
Wholesale Parts Department:
Sales: (877) 286-8816
Monday – Friday 7am-7pm
1-800-521-2779, option 1
You can check Roadside Assistance eligibility here:
Please inform customers that they must present all coupons at the time of service write-up!
May 2017 Afternoon Special: 10% OFF any service or repair scheduled from 3pm-6:30pm Monday-Friday. Valid for appointments only. Cannot be combined with any other offer.
Complimentary exterior wash with every service (no interior vacuum).
Service Drive Extension: 6390
This extension will call all advisors.
Service Drive Email Link: Right click here to copy all email addresses.
This link will reach the entire service team.
Alex Padilla 7403-1210
Bill Marshall 7403-1202
Richard “Rick” Summers 7403-1315
Darolyn “Dusty” Darrow 7403-1240
Hector Alicea 7403-1325
James Pecor 7403-1423
Marilu Esparza 7403-1217
Liszeida “Lis” Perez 7403-1290
Allison White 7403-1225
Gordon “Peter” Smith 7403-1229
Ricardo Berrones 7403-1236
Leslie Caudle 7403-6390
Salvador Sosa 7403-1346 (Svc Mgr also takes appts.)
Eric Soriano 7403-1375
Service Drive Manager – Salvador Sosa 7403-1346
Service Manager – Gordon “Peter” Smith 7403-1229
Service Director – Derek Johnson 7403-1292
General Manager – Philip Southwick 7403-1407
Vehicles still covered under Roadside Assistance:
- For Model Year 2017 & newer:
5 years or 60,000 miles (gas) or 5 years or 100,000 miles (diesel), whichever comes first.
- For Model Years 2013-2016:
5 years or 100,000 miles, whichever comes first.
Vehicles no longer covered under Roadside Assistance:
- If using a referred towing company, charges can be billed directly to the customers’ Repair Order (RO).
- If using a non-referred towing company, payment maybe required by the towing company upon delivery.
Ram Truck Appointments ( 1500, 2500 & 3500 including Chassis vehicles):
Heavy Duty Truck Appointments (4500 and up):
Sprinter/ Dodge Viper, Plymouth Prowler Appointments:
Due Bill/We Owe:
Same Day Appointments:
Smog Check Appointments:
Squeaks, Rattles, and Noises Cutoff Times:
Walk in Appointments:
- Verify VIN
- Refer to Xtime; enter recall title/number, follow scheduling instructions by clicking the information icon.
- If not found, follow instructions on Factory Recall Campaign information icon.
The National Highway Transportation and Safety Administration (NHTSA) is a government agency created to help inform customers of reported issues regarding their vehicles. It is a national database for all manufacturers. GP1 uses this site as a backup to the manufacturers recall page.
Recall titles in Xtime contain a combination of searchable identifiers:
Recall #NHTSA – if applicable
Manufacturer # – if known
Brief Description of Concern – as obtained from NHTSA
Ex. Recall #16V000 (123) Takata Airbag
Ex. ZE7 Oil Consumption Warranty Enhancement
Vehicle Identification Number (VIN)
What do the results of my VIN Look up Mean?
Searchable by VIN:
Limited Service Campaign (LSC) / Special Service Campaign (SSC)
Not Searchable by VIN:
Technical Service Bulletin (TSB):
Customer Support Program (CSP) / Warranty Enhancement Program (WEP):
Limited Customer Support Program/ Limited Warranty Enhancement Program:
Drop Off & Early Bird/After Hours:
Valet/Pick Up & Delivery: