Sandia BMW
“Sandia” is pronounced ‘san-dee-uh’
6001 Pan American Frwy, NE
Albuquerque, NM 87109
Hours of Operation Quick Reference Directions: This dealership did not provide any quick reference driving directions.
Monday-Friday: 7am - 6pm
Saturday: 8am - 5:30pm
Sunday: CLOSED
Hours of Operation
Monday-Friday: 7am - 6pm
Saturday: 8am - 5:30pm
Sunday: CLOSED
Hours of Operation
Monday-Friday: 8:30am - 6pm
Saturday: 9am - 6pm
Sunday: CLOSED
Contact Form - Use this to communicate with the dealership regarding customer requests/concerns/inquiries. [Wrap Code: will vary based on request]
Payment Option(s):
This dealership does not accept checks for parts or service.
. . Questions about payments should be referred to a service advisor.
This dealership offers flexible payment plans to finance parts or services. Details will be discussed by the advisor. . . Primary Partner: Sunbit - offers a “pay-over-time” option with 3, 6, or 12- month payment plans (approval based on credit). A down payment with a bank-issued debit card is required and a payment method for recurring payments will also be needed. After good payment history with Sunbit, some customers might receive a personalized invitation link to a Sunbit Card application. . .
Pre-Qualification Requirements
1) Email address,
2) State-issued ID or driver’s license, and
3) Bank-issued debit card.. .A payment method for recurring payments will also be needed.
Apply Online
apply.sunbit.com/SandiaBMW
Access Account
my.sunbit.com/login
Inquiries / Contact
Website: sunbit.com/contact-us/
Email: support@sunbit.com
Phone: (855) 678-6248
FAQ: sunbit.com/im-a-consumer/customer-service/
Product/Coverage Cancellation:
Customers can cancel coverage for the following products sold by the dealership: Please be advised that ResistAll/NG2 Protection products are non-cancellable.*
Products that can be canceled:
Items needed to cancel product:
Inquiries / Contact:
Website: Dealership website (Finance tab)
Email: customercancellations@group1auto.com
Phone: (713) 360-5488
Other Dealership Information:
Dealership Information: Charging Basics for Electric Vehicles (EV): The cost of charging varies based on kilowatt-hour (kWh) rates, Brand membership, or monthly subscriptions. Source: afdc.energy.gov / plugshare.com
Charging System
Charging Level
Charging Speed
CHAdeMO
DC Fast Charging
90-120 miles per 1/2 hour
(fully charged in 30-60mins)
CCS
DC Fast Charging
90-120 miles per 1/2 hour
(fully charged in 30-60mins)
J1772
Level 2
15-30 miles per hour
(fully charged in 3-8hrs)
Sandia Motorrad
“Sandia” is pronounced ‘san-dee-uh’
6001 Pan American Fwy, NE
Albuquerque, NM 87109
Interactive Virtual Tour not found for this location*
This department extension consists of a small team, calls could route to voicemail. Hours of Operation Quick Reference Directions: This dealership did not provide any quick reference driving directions.
Monday: CLOSED
Tuesday-Saturday: 9am - 6pm
Sunday: CLOSED
Hours of Operation
Monday: CLOSED
Tuesday-Saturday: 9am - 5pm
Sunday: CLOSED
Hours of Operation
Monday: CLOSED
Tuesday-Saturday: 9am - 6pm
Sunday: CLOSED
Contact Form - Use this to communicate with the dealership regarding customer requests/concerns/inquiries. [Wrap Code: will vary based on request]
Payment Option(s):
This dealership does not accept checks for parts or service.
. . Questions about payments should be referred to a service advisor.
This dealership offers flexible payment plans to finance parts or services. Details will be discussed by the advisor. . . Primary Partner: Sunbit - offers a “pay-over-time” option with 3, 6, or 12- month payment plans (approval based on credit). A down payment with a bank-issued debit card is required and a payment method for recurring payments will also be needed. After good payment history with Sunbit, some customers might receive a personalized invitation link to a Sunbit Card application. . .
Pre-Qualification Requirements
1) Email address,
2) State-issued ID or driver’s license, and
3) Bank-issued debit card.. .A payment method for recurring payments will also be needed.
Apply Online
apply.sunbit.com/SandiaBMW
Access Account
my.sunbit.com/login
Inquiries / Contact
Website: sunbit.com/contact-us/
Email: support@sunbit.com
Phone: (855) 678-6248
FAQ: sunbit.com/im-a-consumer/customer-service/
Product/Coverage Cancellation:
Customers can cancel coverage for the following products sold by the dealership: Please be advised that ResistAll/NG2 Protection products are non-cancellable.*
Products that can be canceled:
Items needed to cancel product:
Inquiries / Contact:
Website: Dealership website (Finance tab)
Email: customercancellations@group1auto.com
Phone: (713) 360-5488
Other Dealership Information:
Dealership Information: Charging Basics for Electric Vehicles (EV): The cost of charging varies based on kilowatt-hour (kWh) rates, Brand membership, or monthly subscriptions. Source: afdc.energy.gov / plugshare.com
Charging System
Charging Level
Charging Speed
CHAdeMO
DC Fast Charging
90-120 miles per 1/2 hour
(fully charged in 30-60mins)
CCS
DC Fast Charging
90-120 miles per 1/2 hour
(fully charged in 30-60mins)
J1772
Level 2
15-30 miles per hour
(fully charged in 3-8hrs)
Sandia MINI
“Sandia” is pronounced ‘san-dee-uh’
6001 Pan American Fwy, NE
Albuquerque, NM 87109
Interactive Virtual Tour not found for this location*
Hours of Operation Quick Reference Directions: This dealership did not provide any quick reference driving directions.
Monday-Friday: 7:30am - 5:30pm
Saturday: 8am - 5:30pm
Sunday: CLOSED
Hours of Operation
Monday-Friday: 7:30am - 5:30pm
Saturday: 8am - 5:30pm
Sunday: CLOSED
Hours of Operation
Monday-Thursday: 8am - 6:30pm
Friday-Saturday: 9am - 6pm
Sunday: CLOSED
Contact Form - Use this to communicate with the dealership regarding customer requests/concerns/inquiries. [Wrap Code: will vary based on request]
Payment Option(s):
This dealership does not accept checks for parts or service.
. . Questions about payments should be referred to a service advisor.
This dealership offers flexible payment plans to finance parts or services. Details will be discussed by the advisor. . . Primary Partner: Sunbit - offers a “pay-over-time” option with 3, 6, or 12- month payment plans (approval based on credit). A down payment with a bank-issued debit card is required and a payment method for recurring payments will also be needed. After good payment history with Sunbit, some customers might receive a personalized invitation link to a Sunbit Card application. . .
Pre-Qualification Requirements
1) Email address,
2) State-issued ID or driver’s license, and
3) Bank-issued debit card.. .A payment method for recurring payments will also be needed.
Apply Online
apply.sunbit.com/SandiaBMW
Access Account
my.sunbit.com/login
Inquiries / Contact
Website: sunbit.com/contact-us/
Email: support@sunbit.com
Phone: (855) 678-6248
FAQ: sunbit.com/im-a-consumer/customer-service/
Product/Coverage Cancellation:
Customers can cancel coverage for the following products sold by the dealership: Please be advised that ResistAll/NG2 Protection products are non-cancellable.*
Products that can be canceled:
Items needed to cancel product:
Inquiries / Contact:
Website: Dealership website (Finance tab)
Email: customercancellations@group1auto.com
Phone: (713) 360-5488
Other Dealership Information:
Dealership Information: Charging Basics for Electric Vehicles (EV): The cost of charging varies based on kilowatt-hour (kWh) rates, Brand membership, or monthly subscriptions. Source: afdc.energy.gov / plugshare.com
Charging System
Charging Level
Charging Speed
CHAdeMO
DC Fast Charging
90-120 miles per 1/2 hour
(fully charged in 30-60mins)
CCS
DC Fast Charging
90-120 miles per 1/2 hour
(fully charged in 30-60mins)
J1772
Level 2
15-30 miles per hour
(fully charged in 3-8hrs)
Brand Information:
Disclaimer: Data on this page applies to vehicle(s) purchased in the United States.
Information may not be applicable for vehicle(s) purchased out of the country.
Warranty and Service/Maint. Plan information can be verified by internal SDC Teams. Please have vehicle information (including VIN) and item(s) you need verified ready.
- Helpline: For over-the-phone assistance, contact the Helpline.
BMW: Complimentary services: BMW Ultimate Care (Complimentary) : Addresses factory recommended maintenance as outlined in the vehicle's Service and Warranty Booklet. See below for quick reference guide to items covered under the BMW Ultimate Care BMW Ultimate Care+ (Prepaid) : Today’s BMWs all have either a Condition Based Servicing (CBS) system or a Service Interval Indicator (SII). Condition Based Servicing: Service Interval Indicator: To view Warranty information Click Here. To view Owner’s Manual Click Here To access visual guide for BMW lineup Click Here Technology – BMW Assist & BMW ConnectedDrive BMW ConnectedDrive – Offers wide range of intelligent services and apps that provide you with information and entertainment during your journey (subscription is terminated if customer did not enroll at a preferred BMW store within 60 days of vehicle purchase) BMW Assist – Roadside and Emergency Assistance, Automatic Collision Notification, Stolen Vehicle Recovery, and more - all at the push of a button (subscription is free for up to 10years for 2014 models and older) For subscription inquiries about BMW ConnectedDrive or BMW Assist, customers can contact BMW Customer Care: For questions about vehicle features customers can call the BMW Genius Hotline to ask about product related questions: Dashboard Visual Guide Color Basics: Frequently Asked Questions Retail gasoline stations in the United States sell three main grades of gasoline based on the octane level: If the octane rating used is less than required, damage to the engine may occur and may void the vehicle warranty. Customers can confirm the information on the lists by checking their owner's manual or by referring to the label on the inside of the fuel-filler door Source: eia.gov / fueleconomy.gov To view a list of additional Product Protection Plans Click Here. BMW Client Relations BMW Motorrad (Motorcycles): Complimentary services: Maintenance is typically due at every 6,000 miles or once a year, whichever occurs first. To view Warranty information Click Here. To view Owner’s Manual Click Here . . NOTE: Type Code can be found in vehicle documents or directly on the type plate of the motorcycle (pos. 4-7) To access visual guide for BMW Motorrad lineup Click Here Technology – BMW Motorrad On-Board Computer BMW Motorrad On-Board Computer – The on-board computer provides perfect information management at a glance and can be operated easily via the "BC Button". Here is a small selection of functions and displays that are available at the touch of the button (varies depending on model): If the tire pressure monitoring system is installed, the on-board computer shows the current air pressure in the tires immediately. Dashboard Visual Guide Color Basics: Frequently Asked Questions Retail gasoline stations in the United States sell three main grades of gasoline based on the octane level: If the octane rating used is less than required, damage to the engine may occur and may void the vehicle warranty. Customers can confirm the information on the lists by checking their owner's manual or by referring to the label on the inside of the fuel-filler door Source: eia.gov / fueleconomy.gov To view a list of additional Product Protection Plans Click Here. Motorrad Client Relations MINI: Complimentary services: See below for quick reference guide to items covered under the MINI Maintenance Program: MINI Maintenance (Complimentary) : Addresses factory recommended maintenance as outlined in the vehicle's Service and Warranty Booklet. Newer MINI models feature Condition Based Servicing (CBS) system that alerts drivers to services due Condition Based Servicing: To view Warranty information Click Here. To view Owner’s Manual Click Here To access visual guide for MINI lineup Click Here Technology – MINI Connected MINI Connected – Offers wide range of intelligent services and apps that provide you with information and entertainment during your customer's journey including: This feature is an upgrade technology option for customers when purchasing their vehicle Dashboard Visual Guide Color Basics: Frequently Asked Questions Retail gasoline stations in the United States sell three main grades of gasoline based on the octane level: If the octane rating used is less than required, damage to the engine may occur and may void the vehicle warranty. Customers can confirm the information on the lists by checking their owner's manual or by referring to the label on the inside of the fuel-filler door Source: eia.gov / fueleconomy.gov To view a list of additional Product Protection Plans Click Here. MINI Client Relations
3 years or 36,000 miles, whichever occurs first
4 years or 50,000 miles, whichever occurs first
Phone: (888) 333-6118
Email: customercare@bmwassist.com
In Person: visit a BMW service center
Phone: (844) 443-6487 (available M-Saturday only)
Email: bmwgenius@bmwusa.com
In Person: visit a BMW service center
3 years (no mileage restriction)
Information Pending
Personnel:
Personnel Image(s): Select the the following for “Meet Our Staff” images
Click here (BMW), Click here (BMW Motorrad) or Click here (MINI)
Service Drive Ext: BMW x6401, BMW Motorrad x7538-6581 & MINI x6402
Some individual extensions/voice messages might not be set up or recently changed (ⓘ)Calling the group extension ensures a response from the Service Drive. If this is not successful, send a Contact Form.
Service Drive Email Link:
If the Contact Forms are unavailable, use the distribution group email for (BMW), email for (MINI) or email for (Motorrad) to reach the store (ⓘ)Some users may need to right-click link & copy + paste address to a New Email.
Anthony Archibeque
Armando Encee
Cory Lobato
Jacob (Jake) Mueller (Mgr. also takes appts.)
Loren Pennebaker
Patrick Gonzales
Tommy Gentry
Zachary Mayne
Leigh Chapman (Mgr. also takes appts.)
David Mirabal
Lindsay Smith
Management Team:
BMW Service Manager – Jacob (Jake) Mueller
BMW Motorrad Service Manager – Leigh Chapman
BMW/MINI Service Director – Jackie Herrera
BMW/MINI/BMW Motorrad General Manager – Barry Bolio
Other Dealership Personnel:
Technology Team: Right click here to copy all email addresses. Technology Specialist(s) - BMW Genius:
This link will reach the entire team.
Parts Desk: Right click here to copy all email addresses. Parts Associate - Jeffery Payne BMW Parts Manager - Steve Mills
This link will reach the entire team.
Referrals:
Roadside Assistance
Towing: Advise customers to have tow driver deliver keys directly to staff on the Service Drive; If delivery is outside of normal service hours - See Transportation Tab (ⓘ)Drop Off & Early Bird/After Hours
BMW Roadside Assistance will tow the vehicle from public roadways (ⓘ) No unsurfaced roads or tracks, made of materials such as sand, gravel, riverbeds, mud, snow, rocks, and other natural terrain. to the nearest BMW dealership; additional charges may apply if a customer requests a further location. See link below for additional exclusions/restrictions that may apply. . . (800) 332-4269 or (800) 497-9940 BMW i3 or i8 Owners BMW Motorrad Roadside Assistance (877) 680-2176 . . (866) 646-4772
4 years from the original in-service date, with no mileage restrictions.
6 years from the original in-service date, with no mileage restrictions.
The third party service provider(s) listed below can tow a vehicle to this dealership. However, customers are advised to check their insurance policy for possible roadside coverage. If a vehicle was involved in a collision/accident and also requires service it must be taken to the collision center first for repairs (see Collision drop down). . . Santa Fe Tow
(505) 334-3117
Distance from Dealership: within 10 miles
Collision:
Insurance Claims To possibly avoid upfront costs, customers should file an insurance claim (ⓘ) Coverage/Compensation can be submitted for Collision, Accident, Vandalism or Theft based on the customer's policy prior to arranging repairs. The insurance provider will determine cost (if any) for towing/repairs based on insurance coverage. If repairs are done prior to starting a claim, the customer may be responsible for all costs and for obtaining reimbursement (if any) from their policy provider. Collision and Service Inquiries If a vehicle was involved in a collision/accident and also requires maintenance service it must be taken to the collision center for repairs first. The collision center will coordinate service. Customer Pay/Cost Inquiries
GP1 Collision Centers offer complimentary visual inspections and estimates. If a customer later decides to file an insurance claim additional fees may apply.
For cost inquiries from a third party collision center, the customer will need to speak with that facility directly.
Vehicles must be taken to the Service Dept for the following instances: Below are eligible locations customers can use or they can have their insurance provider recommend a repair facility. . . Loid's Collision Center Additional Information:
5401 San Diego Ave NE
Albuquerque, NM 87113
(505) 345-5643
Distance from Dealership: within 5 miles
Vehicle Locators:
Some manufacturers offer a "locate your parked vehicle" feature accessible through their app. To view a list of manufacturers that offer this feature, click here.
A vehicle could be towed to an impound lot for a number of reasons such as being illegally parked, left behind due to inclement weather, street cleaning, or abandonment. City/County Towing Database (ⓘ) Some metro locations have publicly accessible systems that track impounded/towed vehciles.: None found Additional Information:
If a vehicle is suspected stolen, the customer should contact authorities immediately. If an owner is enrolled in an additional security plan offered by the manufacturer or third party, police will coordinate with the provider to locate the stolen vehicle. Additional Information:
(police report can be filed through the app)
Other Referrals:
The Motorcycle Safety Foundation (MSF) hosts classes at this dealership, but all inquiries for training or licenses must be referred to the state’s Safety and Training program. The dealership will be unable to answer any questions about the classes such as schedules or availability. New Mexico Motorcycle Safety Program (NMMSP) (877) 667-8880
Scheduling Preferences:
Select the appropriate team and schedule with UNSPECIFIED unless the customer has a preferred advisor
Supported Makes:
- BMW.
- BMW Motorrad (motorcycles).
- MINI.
. .
Special Instructions:
- Recalls – Follow scheduling instructions on Recall tab.
- MINI – Schedule as Allowed.
- BMW Motorrad (Motorcycles) – Do Not Schedule; Must be booked/modified/canceled by advisors (submit Contact Form).
- Motorcycle Safety Classes/Licenses – Do Not Schedule (see Referral tab).
- Customer Self Check-In – See Transportation tab.
- Mystery Shops – In progress; Please review Mystery Shop guide during each call.
Carry Overs:
Visits scheduled Monday-Friday after 5pm or on Saturday after 4:30pm may carry over to the next business day.
Accessories (ⓘ)A vehicle accessory is an additional part or fitting that is attached to or carried by the vehicle to enhance performance or comfort.: Schedule as allowed Appearances:
If customer is paying out of pocket or using insurance, schedule as allowed.
If customers have inquiries about a call they received or a missed call please refer to the priority notes or the communication logs.
Car Washes and Exterior Details cannot be performed in rainy/snowy weather or freezing temperatures (32 °F or lower). To see weather forecast, click here. . . Car Wash: Detail Option(s): Schedule as allowed; refer to Xtime for all pricing, durations, and package descriptions. Scheduling Instructions: See Due Bill / We Owe section . . ResistAll (ⓘ) Protections Available: Exterior (Paint & Wheel), Interior, and Windshield and Auto Butler (ⓘ) Protections Available: Exterior (Paint) and Interior protect against harmful UV rays and condition upholstery, dashboards, doors and other interior surfaces to keep them in showroom condition - typically applied at the vehicle's time of purchase.
Deals/Offers cannot be combined (ⓘ) Only one allowed per service visit All items contain disclaimers; refer to actual offer for any restrictions. Coupons - must be presented at the time of write up - may be displayed with smart phone / tablet or printed. Max discount on any service without coupon proof is 10%. Promos - emailed and should not be offered/advertised to customers that do not have an available promo in their Xtime profile. Super Savings Day - occur monthly and have designated specials for specific days and services. Offers cannot be used at other locations. Recurring Offers - available for eligible customers (ex: senior citizens, military), but not necessarily advertised. Recurring offers do not expire unless specified.
A qualified technician will inspect the vehicle to determine its service needs (Complimentary initial diagnosis) (ⓘ) In some cases, a test drive may be required. Customers are encouraged to ride along with the tech/advisor in order to replicate noise concerns.. Afterwards the service advisor will inform the customer of their findings and the necessary steps to repair the vehicle. Customers will not incur any charges without approval. . . The following are examples of what is intended to be covered as part of our “Free Diagnosis” policy: . . Scheduling Instructions: In order to determine if an issue/concern is covered under warranty, the vehicle must be inspected by a certified technician. . . Below are the different types of warranties a vehicle might be covered under: Vehicles purchased within the last 30days
Schedule as allowed Scheduling Instructions: . . ResistAll (ⓘ) Protections Available: Exterior (Paint & Wheel), Interior, and Windshield and Auto Butler (ⓘ) Protections Available: Exterior (Paint) and Interior protect against harmful UV rays and condition upholstery, dashboards, doors and other interior surfaces to keep them in showroom condition - typically applied at the vehicle's time of purchase.
Please note the images above are examples – they are not the only icons that can depict emergency scenarios
Dedicated Express Lanes: No; all vehicles must use the same service entrance lanes.
An Ignition Interlock Device (IID) requires the driver to provide a breath sample before the engine will start. If the IID detects alcohol on the driver's breath, the engine will not start. The driver will be periodically required to provide breath samples to ensure the continued absence of alcohol in their system for ignition to remain on. Device installation, issues, removal: Maintenance/repairs on vehicles with IIDs:
Lost/Stolen Key(s): Spare/Additional Key(s) needed: The following is needed for all new keys or reprogramming: Key fob batteries: Lockout:
This dealership does have a loyalty program.
Supported Makes: Non-Supported Makes: GP1 Dealerships in Automall (ⓘ)An automall is a commercial district (not separated by physical road structures or businesses) that contains multiple dealerships for different automakers in a single road or street. : GP1 Dealerships Nearby (ⓘ)Approx. within 20 miles. :
Radio Codes: Navigation Updates: Navigation updates can be purchased online at the following addresses or can also be purchased through the parts department. BMW - shopbmwUSA.com Instructions for BMW navigation updates can be found on www.BMW.com (Map-Update section)
MINI - shopminiUSA.com
Schedule as Allowed
Procedure: Schedule as allowed; however walk-ins are accepted (ⓘ) Due to limited walk-in availability, scheduled visits are highly encouraged. Additional Information: Source: drivinglaws.aaa.com
How to Use Customers can reach the dedicated Genius team for product questions at BMW 1-844-4GENIUS (443-6487) - for available hours click here. If the customer would like to speak to a Genius onsite, refer to Technology Specialists (SEE PERSONNEL). A Genius can assist with how to use: Issues/Concerns If customers are reporting that any of the items above are not working please schedule a service visit with an advisor.
Repairs (Run Flat Tires): (ⓘ) Repairs (Non Run Flat Tires): Tire (Run Flats) - Do Not Schedule (due to safety concerns the dealership will only replace tires). Tires (Non-Run Flats) - Repairs (Wheels/Rims): Wheel: Total circular unit that is attached to the vehicle via an axle. Rim: The outermost part of the wheel.(ⓘ)These tires cannot be repaired. Once a puncture occurs, tires must be replaced. To identify these tires, look for the universal run flat image located on the tire's sidewall - see Run Flat section. Nitrogen (ⓘ)Tires filled with nitrogen maintain inflation pressure longer than compressed air-filled tires in changing temperatures and will likely have a green-colored cap or include an N2 emblem.: NOTE: In an emergency, air can be safely added to nitrogen tires. Customer should report this when scheduling their next service visit so tires can be thoroughly inspected. Run Flats: These are tires that can be driven for a brief time after a puncture. Manufacturers recommend an estimated 50-mile range on a run-flat tire at zero pressure up to 50mph under optimal conditions (ⓘ)Actual safe mileage is based on many parameters, including vehicle load, speed and ambient temperature.. This allows drivers to reach a safe location so the tire can be changed. Once a puncture occurs, the tire must be replaced. The International Organization for Standardization (ISO) has developed a universal symbol for self-supporting run-flat tires, represented by a flat tire continuing down the road: TPMS Light (ⓘ)Alerts drivers when inadequate tire pressure is detected. Improperly inflated tires can cause premature treadwear and possible unsafe driving conditions.: Reasons the light may turn ON: What drivers should do:
For most vehicles, tire information can be found in three locations: (ⓘ)Information includes tire size, load capacity and proper inflation pressure.
TPMS Light
Possible Reason
Could Cause
ON
Underinflation (or tire leak)
Sluggish tire response, decreased fuel economy, and could lead to blowouts
ON and OFF
Fluctuating Weather
No issues - An drop in temperature causes the light to turn on; the light may turn off when pressure increases during the day due to rising temperature and/or heat generated from driving the vehicle
Flashes when starting and remains ON
Not Functioning Properly
Incorrect readings that can lead to unsafe driving conditions
Vehicles impacted by vandalism (ⓘ) Vandalism is when a person intentionally damages the property of another. should be referred to Loid's Collision Center (REFERRALS; 505-345-5643). If a customer has Comprehensive Insurance (to see coverage details Click Here) they should reach out to their provider first. Internal Damage (regardless of an insurance claim or customer pay): Schedule as Allowed Examples: External Damage (regardless of an insurance claim or customer pay): Refer to Loid's Collision Center (REFERRALS; 505-345-5643) Examples: If the damage affects both, refer to Loid's Collision Center (REFERRALS; 505-345-5643) (they will coordinate with Service).
Flood/Water Damage: Hail Damage:
Windshield/glass work, including tinting, cannot be performed during Holidays or during rainy/snowy weather; to see the weather forecast, click here. Repairs/replacements are NOT covered by warranty. To avoid a direct charge, advise customer to contact insurance provider for repair/replacement coverage. . . Windshield (Front/Rear): Repairs can be done if: If filing an insurance claim, refer customer to their insurance company to open a claim before scheduling for the inspection. Window Tinting: Additional Information: Source: www.tintwiz.com.
Must be scheduled by an advisor
Recalls:
Disclaimer: The term “recall” is an internal SDC placeholder that includes, but is not limited to recalls, campaigns, warranty enhancements, or settlements.
Special Instructions: Can't Schedule? Don't forget to troubleshoot!
If you still can't book a BMW recall - Submit Contact Form
If you still can't book a MINI recall - Submit Contact Form
Recall information can be verified by internal SDC Teams. Please have vehicle information (including VIN) and item(s) you need verified ready.
The National Highway Transportation and Safety Administration (NHTSA) is a government agency created to help inform customers of reported issues regarding their vehicles. It is a national database for all manufacturers. GP1 uses this site as a backup to the manufacturers recall page.
Recall titles in Xtime contain a combination of searchable identifiers:
Recall #NHTSA – if applicable
Manufacturer # – if known
Brief Description of Concern – as obtained from NHTSA
Ex. Recall #16V000 (123) Takata Airbag
Ex. ZE7 Oil Consumption Warranty Enhancement
Definitions/FAQs:
VIN locations
There are three recall status types that might display after you look up a VIN for safety recalls:
Searchable by VIN:
After the expiration date, inspection/repair will be done at the owner’s expense.
Not Searchable by VIN:
After the expiration date, inspection/repair will be done at the owner’s expense.
BMW / MINI / Motorrad Client Relations
Transportation:
Disclaimer: Please use phrase “Alternate Transportation” when offering a loaner vehicle.
Loaner vehicles are not allowed for insurance claims (ex: flooded vehicles, collision repair, etc).
Procedure: Self Check-In reduces staff & customer interaction (social distancing). The feature also shortens the initial check-in wait time, but if a loaner/rental/PUD was requested the customer must still meet with an advisor as those options require additional documentation.
Towing: Advise customers to have tow driver deliver keys directly to staff on the Service Drive; If towing outside of normal service hours see Early Bird/After Hours section. Drop Offs: Early Bird/After Hours:
Wait times for repairs will vary widely since an accurate repair/wait time cannot be determined until diagnosis has been performed by the technician.
Conducted By: Lyft Operates: During Normal Service Hours Travel Distance: 25 miles
Requirements (ⓘ) Customers with an Ignition Interlock Device (IID) / Breathalyzer on their vehicles are automatically ineligible for loaners/rentals: Requirements that must be disclosed: For security reasons, customer must present the items listed above each time a Service Loaner is released. Early/Late Loaner Pickup: Loaner Models: Additional Policy Information (to be disclosed by advisors):
1. Must have been purchased at dealership
2. Must have been in for a service visit within a year and half (recent customer)
3. Total duration should be 36mins or more
A rental cannot be reserved at this dealership. Program: The Rental Car Discount Program offers BMW i customers access to a discounted rental rates (customer-pay). Dealership Participation: Dealership participation not required. Scheduling Instructions:
This dealership does not have a courtesy Valet/Pick Up & Delivery Program.
Other Transportation:
Program: The Mobile Assist program allows customers to arrange vehicle service at their home or office. Dealership Participation: This dealership does not participate in the program. Requirements: This dealership does not participate in the program. Scheduling Instructions:
