ALERT (Rise in Complaints): Due to backlog, Diags/Concerns/Repairs cannot be performed on day of appt; Alternate needed (durations discussed by advisor at check-in)
World Ford Pensacola
6397 Pensacola Boulevard
Pensacola, FL 32505
Hours of Operation This dealership did not provide any quick reference driving directions.
Monday-Friday: 7am - 6pm
Saturday: 7am - 5pm
Sunday: CLOSED
Hours of Operation
Monday-Friday: 7am - 6pm
Saturday: 7am - 5pm
Sunday: CLOSED
Hours of Operation
Monday-Friday: 9am-8pm
Saturday: 9am-7pm
Sunday: CLOSED
Contact Form - Used this to communicate with the dealership regarding customer requests/concerns/inquiries. [Wrap Code: will vary based on request]
Payment Option(s):
This dealership does not accept checks for parts or service.
. . Questions about payments should be referred to a service advisor.
This dealership offers flexible payment plans to finance parts or services. Details will be discussed by the advisor. . . Primary Partner: Sunbit - offers a “pay-over-time” option with 3, 6, or 12- month payment plans (approval based on credit). A down payment with a bank-issued debit card is required and a payment method for recurring payments will also be needed. After good payment history with Sunbit, some customers might receive a personalized invitation link to a Sunbit Card application. . .
Pre-Qualification Requirements
1) Email address,
2) State-issued ID or driver’s license, and
3) Bank-issued debit card.. .A payment method for recurring payments will also be needed.
Apply Online
apply.sunbit.com/WorldFordPensacola
Access Account
my.sunbit.com/login
Inquiries / Contact
Website: sunbit.com/contact-us/
Email: support@sunbit.com
Phone: (855) 678-6248
FAQ: sunbit.com/im-a-consumer/customer-service/
Product/Coverage Cancellation:
Customers can cancel coverage for the following products sold by the dealership: Please be advised that ResistAll/NG2 Protection products are non-cancellable.*
Products that can be canceled:
Items needed to cancel product:
Inquiries / Contact:
Website: Dealership website (Finance tab)
Email: customercancellations@group1auto.com
Phone: (713) 360-5488
Other Dealership Information:
This dealership does not have charging stations onsite. To find the nearest charging location click here
Brand Information:
Disclaimer: Data on this page applies to vehicle(s) purchased in the United States.
Information may not be applicable for vehicle(s) purchased out of the country.
Warranty and Service/Maint. Plan information can be verified by internal SDC Teams. Please have vehicle information (including VIN) and item(s) you need verified ready.
- Helpline: For over-the-phone assistance, contact the Helpline.
Ford: Complimentary services: Additional service plans must be purchased through Finance and can be verified by a service advisor. PremiumCARE (Prepaid) : Covers routine inspections, preventive care and replacement of normal “wear and tear” items that require periodic attention. This plan covers over 1,000 components and is the most comprehensive service contact Ford offers. ExtraCARE (Prepaid) : Coverage for vehicles with fewer high tech components BaseCARE (Prepaid) : Coverage of systems that impact drivability PowertrainCARE (Prepaid) : Critical engine and transmission coverage Maintenance is typically due every 10,000 miles or once a year, whichever occurs first Vehicles 2010 and older are typically due at every 5,000 or 7,500 miles To view Warranty information click here. To view Owner’s Manual click here To view Fleet/Commercial Owner’s Manual click here To access visual guide for Ford lineup click here Technology – Ford SYNC SYNC – Consist of Hands-free calling, 911 Assist and Sirius XM® Radio, Color Touch Radio and voice commands - functionally varies by model SYNC 3 – Consist of same features as SYNC and Easy Destination Entry, WiFi Hotspot and Automatic Updates over W-Fi - functionally varies by model FordPass App – View service history, Owner’s Manual and how-to videos, manage FordPass membership, track vehicle recalls Fleet/Commercial Vehicles Fleet: Group of motor vehicles owned or leased by a business, government agency or other organization rather than by an individual or family. Commercial: Any type of motor vehicle used for transporting goods or paid passengers. To see a list of Ford Fleet/Commercial vehicles click here Dashboard Visual Guide Color Basics: Frequently Asked Questions Retail gasoline stations in the United States sell three main grades of gasoline based on the octane level: If the octane rating used is less than required, damage to the engine may occur and may void the vehicle warranty. Customers can confirm the information on the lists by checking their Owner’s Manual or by referring to the label on the inside of the fuel-filler door Source: eia.gov / fueleconomy.gov For 2011 and newer vehicles equipped with the Intelligent Oil Life Monitor (IOLM) – a system that calculates optimal oil change intervals – Oil Change message will appear at the following intervals: To view a list of additional Product Protection Plans click here. Ford Client Relations Client relations (ⓘ) Manufacturer reps can assist customers with general inquiries, recall concerns, complaints, etc. can be reached in multiple ways. To see options click on the supported brand: Ford / Lincoln / Mercury (for discontinued makes use Ford link) Contact information is typically located at the bottom of the linked page. Lincoln: Complimentary services: Additional service plans must be purchased through Finance and can be verified by a service advisor. Premium Maintenance Plan (Prepaid) : Covers routine inspections, preventive care and replacement of normal “wear and tear” items that require periodic attention. PremiumCARE (Prepaid) : Covers routine inspections, preventive care and replacement of normal “wear and tear” items that require periodic attention. This plan covers over 1,000 components and is the most comprehensive service contact Lincoln offers. ExtraCARE (Prepaid) : Coverage for vehicles with fewer high tech components BaseCARE (Prepaid) : Coverage of systems that impact drivability PowertrainCARE (Prepaid) : Critical engine and transmission coverage Maintenance is typically due every 10,000 miles or once a year, whichever occurs first Vehicles 2010 and older are typically due at every 5,000 or 7,500 miles To view Warranty information click here. To view Owner’s Manual click here To access visual guide for Lincoln lineup click here Technology – Lincoln SYNC SYNC – Consist of Hands-free calling, 911 Assist and Sirius XM® Radio, Color Touch Radio and voice commands - functionally varies by model SYNC 3 – Consist of same features as SYNC and Easy Destination Entry, WiFi Hotspot and Automatic Updates over W-Fi - functionally varies by model The Lincoln Way App – View service history, Owner’s Manual and how-to videos, manage pick up and delivery*, concierge assistance, track vehicle recalls *Lincoln Pickup & Delivery service is valid for owners of 2017 and newer model-year Lincoln vehicles. Service is available for retail and warranty repair. Mileage limitations may apply. Lincoln reserves the right to change program details at any time without obligations. Fleet/Commercial Vehicles Fleet: Group of motor vehicles owned or leased by a business, government agency or other organization rather than by an individual or family. Commercial: Any type of motor vehicle used for transporting goods or paid passengers. To see a list of Lincoln Fleet/Commercial vehicles click here Dashboard Visual Guide Color Basics: Frequently Asked Questions Retail gasoline stations in the United States sell three main grades of gasoline based on the octane level: If the octane rating used is less than required, damage to the engine may occur and may void the vehicle warranty. Customers can confirm the information on the lists by checking their Owner’s Manual or by referring to the label on the inside of the fuel-filler door Source: eia.gov / fueleconomy.gov For 2011 and newer vehicles equipped with the Intelligent Oil Life Monitor (IOLM) – a system that calculates optimal oil change intervals – Oil Change message will appear at the following intervals: To view a list of additional Product Protection Plans click here. Lincoln Client Relations Client relations (ⓘ) Manufacturer reps can assist customers with general inquiries, recall concerns, complaints, etc. can be reached in multiple ways. To see options click on the supported brand: Ford / Lincoln / Mercury (for discontinued makes use Ford link) Contact information is typically located at the bottom of the linked page. Mercury: Complimentary services: Maintenance schedules vary and are impacted by driving conditions. To view Warranty information click here. Mercury was discontinued in 2010 - no web based link to owner’s manuals was found. To access visual guide for Mercury lineup click here Mercury was discontinued in 2010 - no technology information was found. Dashboard Visual Guide Color Basics: Frequently Asked Questions Retail gasoline stations in the United States sell three main grades of gasoline based on the octane level: If the octane rating used is less than required, damage to the engine may occur and may void the vehicle warranty. Customers can confirm the information on the list by checking the label on the inside of the fuel-filler door Source: eia.gov / fueleconomy.gov To view a list of additional Product Protection Plans click here. Mercury Client Relations Client relations (ⓘ) Manufacturer reps can assist customers with general inquiries, recall concerns, complaints, etc. can be reached in multiple ways. To see options click on the supported brand: Ford / Lincoln / Mercury (for discontinued makes use Ford link) Contact information is typically located at the bottom of the linked page.
The following extended service plans are provided by Ford Protect:
The following extended service plans are provided by Lincoln Protect:
Personnel:
Personnel Image(s): Click here for “Meet Our Staff” images
Service Drive Ext: 6400
Some individual extensions/voice messages might not be set up or recently changed (ⓘ)Calling the group extension ensures a response from the Service Drive. If this is not successful, send a Contact Form.
Service Drive Email Link:
If the Contact Forms are unavailable, use the distribution group email to reach the store (ⓘ)Some users may need to right-click link & copy + paste address to a New Email.
Alysha Pitman
Andreas Wolfel
Brandon Roberts
Bryan Fitterling
Charles Peavy
Ellen Stubenhaus
Jerry (Danny) McWatters
Judith (Judy) LaChance
Katie Ferrell
Miranda Foster
Ryan Christensen
Alan Reynolds
Austin Sims
Robin (Talena) Yaseck
Management Team:
Service Manager – Brittany Cafego
Service Director – Justin Murphy
General Manager – Nathan (Nate) Cartwright
Other Dealership Personnel:
Warranty Associate - Danyiel Glass
Parts Manager - Chris Sweatman
Referrals:
Roadside Assistance
Towing: Advise customers to have tow driver deliver keys directly to staff on the Service Drive; If towing outside of normal service hours see Transportation Tab (ⓘ)Drop Off & Early Bird/After Hours
(800) 241-3673 (800) 521-4140
No vehicle age or mileage restrictions (Original owner/non-transferable).
6 years or 70,000 miles, whichever comes first.
The third party service provider(s) listed below can tow a vehicle to this dealership. However, customers are advised to check their insurance policy for possible roadside coverage. If a vehicle was involved in a collision/accident and also requires service it must be taken to the collision center first for repairs (see Collision drop down). . . Fletcher's Towing
(850) 969-0065
Distance from Dealership: within 5 miles
Collision:
Insurance Claims To possibly avoid upfront costs, customers should file an insurance claim (ⓘ) Coverage/Compensation can be submitted for Collision, Accident, Vandalism or Theft based on the customer's policy prior to arranging repairs. The insurance provider will determine cost (if any) for towing/repairs based on insurance coverage. If repairs are done prior to starting a claim, the customer may be responsible for all costs and for obtaining reimbursement (if any) from their policy provider. Collision and Service Inquiries If a vehicle was involved in a collision/accident and also requires maintenance service it must be taken to the collision center for repairs first. The collision center will coordinate service. Customer Pay/Cost Inquiries
GP1 Collision Centers offer complimentary visual inspections and estimates. If a customer later decides to file an insurance claim additional fees may apply.
For cost inquiries from a third party collision center, the customer will need to speak with that facility directly.
Vehicles must be taken to the Service Dept for the following instances: Below are eligible locations customers can use or they can have their insurance provider recommend a repair facility. World Ford Collision Center of Pensacola Additional Information:
6397 Pensacola Blvd
Pensacola, FL 32505
(850) 266-2123
Distance from Dealership: within 5 miles
Remote CSR (ⓘ) In-house Collision Team (x7098-3120)
For warm transfers, contact the team.
All Spanish or Saturday requests require a form.
Contact Form
If team is unavailable, submit a Remote CSR Form
Vehicle Locators:
Some manufacturers offer a "locate your parked vehicle" feature accessible through their app. To view a list of manufacturers that offer this feature, click here.
A vehicle could be towed to an impound lot for a number of reasons such as being illegally parked, left behind due to inclement weather, street cleaning, or abandonment. City/County Towing Database (ⓘ) Some metro locations have publicly accessible systems that track impounded/towed vehciles.: None found Additional Information:
If a vehicle is suspected stolen, the customer should contact authorities immediately. If an owner is enrolled in an additional security plan offered by the manufacturer or third party, police will coordinate with the provider to locate the stolen vehicle. Additional Information:
(police report can be filed through the app).
Scheduling Preferences:
Select the appropriate team and schedule with UNSPECIFIED unless the customer has a preferred advisor
Supported Makes:
- Ford.
- Lincoln.
- Mercury.
Special Instructions:
- Motorhome vehicles – Schedule initial inspection, second visit may be required except for alignments (not available). Please encourage drop offs.
- Hybrid & Electrical vehicles – Schedule as allowed but please encourage drop offs.
Carry Overs:
Visits scheduled Monday-Friday after 5pm or on Saturday after 4pm may carry over to the next business day.
Accessories (ⓘ)A vehicle accessory is an additional part or fitting that is attached to or carried by the vehicle to enhance performance or comfort.: Schedule as allowed and Submit Contact Form regarding the following items. Appearances:
If the customer has coverage for any of the items below, refer them to their warranty/insurance provider. If they want to pay out of pocket, see below:
Do Not Schedule; Must be scheduled with ResistAll directly (1-800-707-9292).
If customer is paying out of pocket or using insurance, refer to World Ford Collision Center of Pensacola (REFERRALS; 850-266-2123).
Car Wash: Detail Option(s): This dealership does not offer Detail services. Scheduling Instructions: See Due Bill / We Owe section . . ResistAll (ⓘ) Protections Available: Exterior (Paint & Wheel), Interior, and Windshield and Auto Butler (ⓘ) Protections Available: Exterior (Paint) and Interior protect against harmful UV rays and condition upholstery, dashboards, doors and other interior surfaces to keep them in showroom condition - typically applied at the vehicle's time of purchase.
Deals/Offers cannot be combined (ⓘ) Only one allowed per service visit All items contain disclaimers; refer to actual offer for any restrictions. Coupons - must be presented at the time of write up - may be displayed with smart phone / tablet or printed. Max discount on any service without coupon proof is 10%. Promos - emailed and should not be offered/advertised to customers that do not have an available promo in their Xtime profile. Super Savings Day - occur monthly and have designated specials for specific days and services. Offers cannot be used at other locations. Recurring Offers - available for eligible customers (ex: senior citizens, military), but not necessarily advertised. Recurring offers do not expire unless specified.
A qualified technician will inspect the vehicle to determine its service needs (Complimentary initial diagnosis) (ⓘ) In some cases, a test drive may be required. Customers are encouraged to ride along with the tech/advisor in order to replicate noise concerns.. Afterwards the service advisor will inform the customer of their findings and the necessary steps to repair the vehicle. Customers will not incur any charges without approval. . . The following are examples of what is intended to be covered as part of our “Free Diagnosis” policy: . . Scheduling Instructions: In order to determine if an issue/concern is covered under warranty, the vehicle must be inspected by a certified technician. . . Below are the different types of warranties a vehicle might be covered under: Vehicles purchased within the last 30days
Scheduling Instructions: . . ResistAll (ⓘ) Protections Available: Exterior (Paint & Wheel), Interior, and Windshield and Auto Butler (ⓘ) Protections Available: Exterior (Paint) and Interior protect against harmful UV rays and condition upholstery, dashboards, doors and other interior surfaces to keep them in showroom condition - typically applied at the vehicle's time of purchase.
Please note the images above are examples – they are not the only icons that can depict emergency scenarios
Dedicated Express Lanes: No; all vehicles must use the same service entrance lanes
An Ignition Interlock Device (IID) requires the driver to provide a breath sample before the engine will start. If the IID detects alcohol on the driver's breath, the engine will not start. The driver will be periodically required to provide breath samples to ensure the continued absence of alcohol in their system for ignition to remain on. Device installation, issues, removal: Maintenance/repairs on vehicles with IIDs:
Commercial/Fleet/Company Vehicles: Lost/Stolen Key(s): Spare/Additional Key(s) needed: The following is needed for all new keys or reprogramming: Key fob batteries: Lockout:
This dealership did not provide information for these items, refer to an advisor for assistance.
Supported Makes: Non-Supported Makes: Schedule maintenance items as allowed (no packages/warranty/repair/recall/diags) and Submit Contact Form after scheduling. GP1 Dealerships in Automall (ⓘ)An automall is a commercial district (not separated by physical road structures or businesses) that contains multiple dealerships for different automakers in a single road or street. : None GP1 Dealerships Nearby (ⓘ)Approx. within 20 miles. : None
Radio Codes: Ford – They do not have radio codes Lincoln & Mercury - This dealership did not provide information about this item, refer to an advisor for assistance. Navigation Updates: Navigation updates can be purchased online at the following addresses – instructions will be provided to perform update. Ford & Mercury – ford.navigation.com
Lincoln – lincoln.navigation.com
Schedule as Allowed
Procedure: Additional Information: Source: drivinglaws.aaa.com
Repairs (Run Flat Tires): (ⓘ) Repairs (Non Run Flat Tires): Repairs (Wheels/Rims): Wheel: Total circular unit that is attached to the vehicle via an axle. Rim: The outermost part of the wheel.(ⓘ)These tires cannot be repaired. Once a puncture occurs, tires must be replaced. To identify these tires, look for the universal run flat image located on the tire's sidewall - see Run Flat section. Nitrogen (ⓘ)Tires filled with nitrogen maintain inflation pressure longer than compressed air-filled tires in changing temperatures and will likely have a green-colored cap or include an N2 emblem.: This dealership did not provide information about this item, refer to an advisor for assistance. NOTE: In an emergency, air can be safely added to nitrogen tires. Customer should report this when scheduling their next service visit so tires can be thoroughly inspected. Run Flats: These are tires that can be driven for a brief time after a puncture. Manufacturers recommend an estimated 50-mile range on a run-flat tire at zero pressure up to 50mph under optimal conditions (ⓘ)Actual safe mileage is based on many parameters, including vehicle load, speed and ambient temperature.. This allows drivers to reach a safe location so the tire can be changed. Once a puncture occurs, the tire must be replaced. The International Organization for Standardization (ISO) has developed a universal symbol for self-supporting run-flat tires, represented by a flat tire continuing down the road: TPMS Light (ⓘ)Alerts drivers when inadequate tire pressure is detected. Improperly inflated tires can cause premature treadwear and possible unsafe driving conditions.: Reasons the light may turn ON: What drivers should do:
For most vehicles, tire information can be found in three locations: (ⓘ)Information includes tire size, load capacity and proper inflation pressure.
TPMS Light
Possible Reason
Could Cause
ON
Underinflation (or tire leak)
Sluggish tire response, decreased fuel economy, and could lead to blowouts
ON and OFF
Fluctuating Weather
No issues - An drop in temperature causes the light to turn on; the light may turn off when pressure increases during the day due to rising temperature and/or heat generated from driving the vehicle
Flashes when starting and remains ON
Not Functioning Properly
Incorrect readings that can lead to unsafe driving conditions
Vehicles impacted by vandalism (ⓘ) Vandalism is when a person intentionally damages the property of another. should be referred to World Ford Collision Center of Pensacola (REFERRALS; 850-266-2123). If a customer has Comprehensive Insurance (to see coverage details click here) they should reach out to their provider first. Internal Damage (regardless of an insurance claim or customer pay): Schedule as Allowed Examples: External Damage (regardless of an insurance claim or customer pay): Refer to World Ford Collision Center of Pensacola (REFERRALS; 850-266-2123). Examples: If the damage affects both, refer to World Ford Collision Center of Pensacola (REFERRALS; 850-266-2123) (they will coordinate with Service).
Flood/Water Damage: Hail Damage:
Windshield/glass work, including tinting, cannot be performed during Holidays or during rainy/snowy weather; to see the weather forecast, click here. Repairs/replacements are NOT covered by warranty. To avoid a direct charge, advise customer to contact insurance provider for repair/replacement coverage. . . Windshield (Front/Rear): Repairs can be done if: Window Tinting: Additional Information: Source: www.tintwiz.com.
Refer to World Ford Collision Center of Pensacola (REFERRALS; 850-266-2123).
Recalls:
Disclaimer: The term “recall” is an internal SDC placeholder that includes, but is not limited to recalls, campaigns, warranty enhancements, or settlements.
Ford Recall Statuses:
- “M” or “N” on title – Do Not Schedule unless described condition is present (ⓘ) M or N will appear when not all vehicles need repairs/updates..
- Incomplete – Remedy available, but has not been performed/completed.
- Complete – Remedy has been completed.
. .
Special Instructions: Can't Schedule? Don't forget to troubleshoot!
If you still can't book - Submit Contact Form
Recall information can be verified by internal SDC Teams. Please have vehicle information (including VIN) and item(s) you need verified ready.
The National Highway Transportation and Safety Administration (NHTSA) is a government agency created to help inform customers of reported issues regarding their vehicles. It is a national database for all manufacturers. GP1 uses this site as a backup to the manufacturers recall page.
Recall titles in Xtime contain a combination of searchable identifiers:
Recall #NHTSA – if applicable
Manufacturer # – if known
Brief Description of Concern – as obtained from NHTSA
Ex. Recall #16V000 (123) Takata Airbag
Ex. ZE7 Oil Consumption Warranty Enhancement
Definitions/FAQs:
VIN locations
There are three recall status types that might display after you look up a VIN for safety recalls:
Searchable by VIN:
After the expiration date, inspection/repair will be done at the owner’s expense.
Not Searchable by VIN:
After the expiration date, inspection/repair will be done at the owner’s expense.
Ford / Lincoln / Mercury Client Relations
Client relations (ⓘ) Manufacturer reps can assist customers with general inquiries, recall concerns, complaints, etc. can be reached in multiple ways. To see options click on the supported brand: Ford / Lincoln / Mercury (for discontinued makes use Ford link) Contact information is typically located at the bottom of the linked page.
Transportation:
Towing: Advise customers to have tow driver deliver keys directly to staff on the Service Drive; If towing outside of normal service hours see Early Bird/After Hours section. Drop Offs: Early Bird/After Hours:
Do Not Schedule diags/concerns/repairs as waiters; Encourage drop offs/alternate transportation (ⓘ). Only offer options available at dealership. Wait times for repairs will vary widely since an accurate repair/wait time cannot be determined until diagnosis has been performed by the technician.
Conducted By: Dealership / Lyft (as needed at no cost) Operates: During Normal Service Hours Duration: 18mins or more Travel Distance: 8 Miles
A complimentary loaner cannot be reserved at this dealership.
A rental cannot be reserved at this dealership.
For the welfare of our drivers, valets are not allowed for: This dealership participates in the Ford Pickup & Delivery program. Requirements (ⓘ) Customers with an Ignition Interlock Device (IID) / Breathalyzer on their vehicles are automatically ineligible for loaners/rentals: Additional Policy Information: Additional Policy Information (to be disclosed by advisors):
drivability concerns, safety issues or emergency scenarios.
Valets are also not allowed for insurance claims.
(Arrival times could vary based on weather, location, traffic, etc.).
Other Transportation:
Program: The Mobile Assist program allows customers to arrange vehicle service at their home or office. Dealership Participation: This dealership does not participate in the program. Requirements: This dealership does not participate in the program. Scheduling Instructions:
