Dealership Information
Rockwall Dodge Chrysler Jeep Ram
970 East I-30
Rockwall, TX 75087
Link to Dealership Website
Service (Ext: 6379)
HoursQuick Reference Driving Directions
Hours of Operation
Monday-Friday: 7am – 6:30pm
Saturday: 7:30am - 5pm
Sunday: CLOSED
This dealership did not provide any quick reference driving directions.
Parts (Ext: 4479)
Hours of Operation
Monday-Friday: 7am – 6:30pm
Saturday: 7:30am - 5pm
Sunday: CLOSED
Sales / Finance (Ext: 5379)
Hours of Operation
Monday-Friday: 8:30am - 8pm
Saturday: 8:30am - 7pm
Sunday: CLOSED
SDC Contact Forms
Contact Form - Used to communicate with the dealership regarding customer requests/concerns/inquiries. [Wrap Code: will vary based on request]
Payment Option(s):
In-Person
This dealership does not accept checks for parts or service.
Online / Mobile
- Financed Parts or Services - Refer to Flex Pay section.
- Non-Financed Parts or Services - Available; Customers can receive email and text payment requests from the store and access, print, and reference payment receipts.
. .
Questions about payments should be referred to a service advisor.
Flex Pay (Sunbit)
This dealership offers flexible payment plans to finance parts or services. Details will be discussed by the advisor.
. .
Primary Partner: Sunbit - offers a “pay-over-time” option with 3, 6, or 12- month payment plans (approval based on credit). A down payment with a bank-issued debit card is required and a payment method for recurring payments will also be needed. After good payment history with Sunbit, some customers might receive a personalized invitation link to a Sunbit Card application.
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Flex Pay (DigniFi)
This dealership offers flexible payment plans to finance parts or services. Details will be discussed by the advisor.
. .
Primary Partner: DigniFi - offers a “pay-over-time” option with 12-36 month payment plans (approval based on credit). No interest if the loan is paid in full within 90days.
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Product/Coverage Cancellation:
Product / Coverage Cancellation
Customers can cancel coverage for the following products sold by the dealership:
| Products that can be canceled: |
- Vehicle Service Contract
- GAP
- Dent Protection
- Tire and Wheel
- Key Replacement (some contracts come with Identity Theft Protection)
- Prepaid Maintenance
|
| Items needed to cancel product: |
- Product contract number
- VIN
- Current mileage
- Proof of loan payoff (if applicable)
|
| Inquiries / Contact: |
Website: Dealership website (Finance tab)
Email: customercancellations@group1auto.com
Phone: (713) 360-5488 |
Please be advised that ResistAll/NG2 Protection products are non-cancellable.*
Other Dealership Information:
Electric Vehicle - Charging Stations
This dealership does not have charging stations onsite. To find the nearest charging location click here
Vehicle Registration
Registration Stickers
Stickers are located on the bottom driver side corner of a vehicle's windshield.
Registration Renewals
Texas Vehicle Registration Renewal notices are sent 30-60 days before expiration.
A passing State Inspection within 90 days of the expiration date is required prior to renewal.
Renewals can be done by a customer:
To see all requirement needed for each renewal form, click here.
Brand Information
Brand Information:
Disclaimer: Data on this page applies to vehicle(s) purchased in the United States.
Information may not be applicable for vehicle(s) purchased out of the country.
Warranty and Service/Maint. Plan information can be verified by internal SDC Teams. Please have vehicle information (including VIN) and item(s) you need verified ready.
- Helpline: For over-the-phone assistance, contact the Helpline.
ChryslerJeepDodgeRAM
Chrysler:
Service Plans
Complimentary services:
- No information was found about complimentary services for this Brand.
Service plans must be purchased through Finance and can be verified by a service advisor.
Added Care Plus Plan (Prepaid): Extends powertrain and component coverage on more than 850 major components
Maximum Care Plan (Prepaid): Offers extended coverage on more than 5,000 components beyond basic warranty
Maximum Care Unlimited (Prepaid): Offers same coverage as previous plan, but with a term option of 7 yrs/unlimited miles
Service Schedules
Driving Conditions can affect Maintenance Schedules for this Make.
- Normal (Ideal) Conditions.
- Driving at highway speed
- Driving a long distance
- Driving in optimal weather conditions for your engine
- Driving in clean air with no dust
- Severe (Average) Conditions.
- Driving short trips of less than 5-10 miles
- Driving in temperature greatly below or above average
- Driving in any dusty conditions
- Idling more than recommended such as in traffic
- Driving with a heavy load or while towing a load
Chrysler Line Up (models)
To access visual guide for Chrysler line up click here.
Technology Program
Technology – Uconnect
Uconnect – Uconnect is Chrysler’s infotainment center and consist of Entertainment, Phone, Navigation, Color Touch Radio and voice commands - functionally varies by model.
SiriusXM – All new satellite radio-equipped vehicles come with a 12-month trial subscription to SiriusXM®.
All certified pre-owned satellite radio-equipped vehicles are eligible for a 3-month trial.
3G Wi-Fi Hotspot – Available subscription/trial on demand - purchased through the Uconnect store.
Uconnect App - View service history, remote vehicle start, vehicle finder, and track vehicle recalls.
Fleet/Commercial Vehicles
What are they?
Fleet: Group of motor vehicles owned or leased by a business, government agency or other organization rather than by an individual or family.
Commercial: Any type of motor vehicle used for transporting goods or paid passengers.
To see a list of FCA Fleet/Commercial vehicles click here.
Dashboard Visual Guide
What does this symbol on my dashboard mean?
Color Basics:
- Red indicates a potentially serious problem or safety issue, but Red may also indicate an important reminder. If it is flashing, it is important and could be unsafe to drive.
- Yellow/orange mean something needs to be serviced or repaired soon. If it is flashing, it is important and could be unsafe to drive.
- Green or Blue is only telling you that a system is on or operating.
Frequently Asked Questions
Fuel Requirements
Retail gasoline stations in the United States sell three main grades of gasoline based on the octane level:
- Regular (ⓘ) Also refered to as Unleaded - the lowest octane fuel (generally 87-88).
- Mid-Grade (ⓘ) Also refered to as Plus / Special / Extra - the middle range octane fuel (generally 89–90).
- Premium (ⓘ) Also refered to as Premium Plus / Super Premium / Super / Supreme - the highest octane fuel (generally 91–94).
If the octane rating used is less than required, damage to the engine may occur and may void the vehicle warranty.
Customers can confirm the information on the lists by checking their owner's manual or by referring to the label on the inside of the fuel-filler door
Source: eia.gov / fueleconomy.gov
Oil Requirements
- Mopar recommends Pennzoil® Motor Oil.
- Oil viscosities may vary by model.
- See Owner’s Manual for exact oil type based on vehicle model (0W-40/5W-30 etc).
Additional Product Protection Plans
To view a list of additional Product Protection Plans click here.
Chrysler Client Relations
Contact Information:
Client relations (ⓘ) Manufacturer reps can assist customers with general inquiries, recall concerns, complaints, etc. can be reached in multiple ways. To see options click on the supported brand: Chrysler / Jeep / Dodge / RAM (all operated by Mopar)
Contact information is typically located at the bottom of the linked page.
Jeep:
Service Plans
Complimentary services:
- No information was found about complimentary services for this Brand.
Service plans must be purchased through Finance and can be verified by a service advisor.
Added Care Plus Plan (Prepaid): Extends powertrain and component coverage on more than 850 major components
Maximum Care Plan (Prepaid): Offers extended coverage on more than 5,000 components beyond basic warranty
Maximum Care Unlimited (Prepaid): Offers same coverage as previous plan, but with a term option of 7 yrs/unlimited miles
Service Schedules
Driving Conditions can affect Maintenance Schedules for this Make.
- Normal (Ideal) Conditions.
- Driving at highway speed
- Driving a long distance
- Driving in optimal weather conditions for your engine
- Driving in clean air with no dust
- Severe (Average) Conditions.
- Driving short trips of less than 5-10 miles
- Driving in temperature greatly below or above average
- Driving in any dusty conditions
- Idling more than recommended such as in traffic
- Driving with a heavy load or while towing a load
Jeep Line Up (models)
To access visual guide for Jeep line up click here.
Technology Program
Technology – Uconnect
Uconnect – Uconnect is Jeep's infotainment center and consist of Entertainment, Phone, Navigation, Color Touch Radio and voice commands - functionally varies by model.
SiriusXM – All new satellite radio-equipped vehicles come with a 12-month trial subscription to SiriusXM®.
All certified pre-owned satellite radio-equipped vehicles are eligible for a 3-month trial.
Uconnect App - View service history, remote vehicle start, vehicle finder, and track vehicle recalls.
Fleet/Commercial Vehicles
What are they?
Fleet: Group of motor vehicles owned or leased by a business, government agency or other organization rather than by an individual or family.
Commercial: Any type of motor vehicle used for transporting goods or paid passengers.
To see a list of FCA Fleet/Commercial vehicles click here.
Dashboard Visual Guide
What does this symbol on my dashboard mean?
Color Basics:
- Red indicates a potentially serious problem or safety issue, but Red may also indicate an important reminder. If it is flashing, it is important and could be unsafe to drive.
- Yellow/orange mean something needs to be serviced or repaired soon. If it is flashing, it is important and could be unsafe to drive.
- Green or Blue is only telling you that a system is on or operating.
Frequently Asked Questions
Fuel Requirements
Retail gasoline stations in the United States sell three main grades of gasoline based on the octane level:
- Regular (ⓘ) Also refered to as Unleaded - the lowest octane fuel (generally 87-88).
- Mid-Grade (ⓘ) Also refered to as Plus / Special / Extra - the middle range octane fuel (generally 89–90).
- Premium (ⓘ) Also refered to as Premium Plus / Super Premium / Super / Supreme - the highest octane fuel (generally 91–94).
If the octane rating used is less than required, damage to the engine may occur and may void the vehicle warranty.
Customers can confirm the information on the lists by checking their owner's manual or by referring to the label on the inside of the fuel-filler door
Source: eia.gov / fueleconomy.gov
Oil Requirements
- Mopar recommends Pennzoil® Motor Oil.
- Oil viscosities may vary by model.
- See Owner’s Manual for exact oil type based on vehicle model (0W-40/5W-30).
Other FAQs
To view a list of Frequently Asked Questions directly from the Jeep site click here.
Additional Product Protection Plans
To view a list of additional Product Protection Plans click here.
Jeep Client Relations
Contact Information
Client relations (ⓘ) Manufacturer reps can assist customers with general inquiries, recall concerns, complaints, etc. can be reached in multiple ways. To see options click on the supported brand: Chrysler / Jeep / Dodge / RAM (all operated by Mopar)
Contact information is typically located at the bottom of the linked page.
Dodge:
Service Plans
Complimentary services:
- No information was found about complimentary services for this Brand.
Service plans must be purchased through Finance and can be verified by a service advisor.
Added Care Plus Plan (Prepaid): Extends powertrain and component coverage on more than 850 major components
Maximum Care Plan (Prepaid): Offers extended coverage on more than 5,000 components beyond basic warranty
Maximum Care Unlimited (Prepaid): Offers same coverage as previous plan, but with a term option of 7 yrs/unlimited
Service Schedules
Driving Conditions can affect Maintenance Schedules for this Make.
- Normal (Ideal) Conditions.
- Driving at highway speed
- Driving a long distance
- Driving in optimal weather conditions for your engine
- Driving in clean air with no dust
- Severe (Average) Conditions.
- Driving short trips of less than 5-10 miles
- Driving in temperature greatly below or above average
- Driving in any dusty conditions
- Idling more than recommended such as in traffic
- Driving with a heavy load or while towing a load
Dodge Line Up (models)
To access visual guide for Dodge line up click here.
Technology Program
Technology – Uconnect
Uconnect – Uconnect is Chrysler’s infotainment center and consist of Entertainment, Phone, Navigation, Color Touch Radio and voice commands - functionally varies by model.
SiriusXM – All new satellite radio-equipped vehicles come with a 12-month trial subscription to SiriusXM®.
All certified pre-owned satellite radio-equipped vehicles are eligible for a 3-month trial.
Uconnect App - View service history, remote vehicle start, vehicle finder, and track vehicle recalls.
Fleet/Commercial Vehicles
What are they?
Fleet: Group of motor vehicles owned or leased by a business, government agency or other organization rather than by an individual or family.
Commercial: Any type of motor vehicle used for transporting goods or paid passengers.
To see a list of FCA Fleet/Commercial vehicles click here.
Dashboard Visual Guide
What does this symbol on my dashboard mean?
Color Basics:
- Red indicates a potentially serious problem or safety issue, but Red may also indicate an important reminder. If it is flashing, it is important and could be unsafe to drive.
- Yellow/orange mean something needs to be serviced or repaired soon. If it is flashing, it is important and could be unsafe to drive.
- Green or Blue is only telling you that a system is on or operating.
Frequently Asked Questions
Fuel Requirements
Retail gasoline stations in the United States sell three main grades of gasoline based on the octane level:
- Regular (ⓘ) Also refered to as Unleaded - the lowest octane fuel (generally 87-88).
- Mid-Grade (ⓘ) Also refered to as Plus / Special / Extra - the middle range octane fuel (generally 89–90).
- Premium (ⓘ) Also refered to as Premium Plus / Super Premium / Super / Supreme - the highest octane fuel (generally 91–94).
If the octane rating used is less than required, damage to the engine may occur and may void the vehicle warranty.
Customers can confirm the information on the lists by checking their owner's manual or by referring to the label on the inside of the fuel-filler door
Source: eia.gov / fueleconomy.gov
Oil Requirements
- Mopar recommends Pennzoil® Motor Oil.
- Oil viscosities may vary by model.
- See Owner’s Manual for exact oil type based on vehicle model (0W-40/5W-30).
Additional Product Protection Plans
To view a list of additional Product Protection Plans click here.
Dodge Client Relations
Contact Information
Client relations (ⓘ) Manufacturer reps can assist customers with general inquiries, recall concerns, complaints, etc. can be reached in multiple ways. To see options click on the supported brand: Chrysler / Jeep / Dodge / RAM (all operated by Mopar)
Contact information is typically located at the bottom of the linked page.
RAM:
Service Plans
Complimentary services:
- No information was found about complimentary services for this Brand.
Service plans must be purchased through Finance and can be verified by a service advisor.
Added Care Plus Plan (Prepaid): Extends powertrain and component coverage on more than 850 major components
Maximum Care Plan (Prepaid): Offers extended coverage on more than 5,000 components beyond basic warranty
Maximum Care Unlimited (Prepaid): Offers same coverage as previous plan, but with a term option of 7 yrs/unlimited miles
Service Schedules
Driving Conditions can affect Maintenance Schedules for this Make.
- Normal (Ideal) Conditions.
- Driving at highway speed
- Driving a long distance
- Driving in optimal weather conditions for your engine
- Driving in clean air with no dust
- Severe (Average) Conditions.
- Driving short trips of less than 5-10 miles
- Driving in temperature greatly below or above average
- Driving in any dusty conditions
- Idling more than recommended such as in traffic
- Driving with a heavy load or while towing a load
RAM Line Up (models)
To access visual guide for RAM line up click here.
Technology Program
Technology – Uconnect
Uconnect – Uconnect is Chrysler’s infotainment center and consist of Entertainment, Phone, Navigation, Color Touch Radio and voice commands - functionally varies by model.
SiriusXM – All new satellite radio-equipped vehicles come with a 12-month trial subscription to SiriusXM®.
All certified pre-owned satellite radio-equipped vehicles are eligible for a 3-month trial.
Uconnect App - View service history, remote vehicle start, vehicle finder, and track vehicle recalls.
Fleet/Commercial Vehicles
What are they?
Fleet: Group of motor vehicles owned or leased by a business, government agency or other organization rather than by an individual or family.
Commercial: Any type of motor vehicle used for transporting goods or paid passengers.
To see a list of FCA Fleet/Commercial vehicles click here.
Dashboard Visual Guide
What does this symbol on my dashboard mean?
Color Basics:
- Red indicates a potentially serious problem or safety issue, but Red may also indicate an important reminder. If it is flashing, it is important and could be unsafe to drive.
- Yellow/orange mean something needs to be serviced or repaired soon. If it is flashing, it is important and could be unsafe to drive.
- Green or Blue is only telling you that a system is on or operating.
Frequently Asked Questions
Fuel Requirements
Retail gasoline stations in the United States sell three main grades of gasoline based on the octane level:
- Regular (ⓘ) Also refered to as Unleaded - the lowest octane fuel (generally 87-88).
- Mid-Grade (ⓘ) Also refered to as Plus / Special / Extra - the middle range octane fuel (generally 89–90).
- Premium (ⓘ) Also refered to as Premium Plus / Super Premium / Super / Supreme - the highest octane fuel (generally 91–94).
If the octane rating used is less than required, damage to the engine may occur and may void the vehicle warranty.
Customers can confirm the information on the lists by checking their owner's manual or by referring to the label on the inside of the fuel-filler door
Source: eia.gov / fueleconomy.gov
Oil Requirements
- Mopar recommends Pennzoil® Motor Oil.
- Oil viscosities may vary by model.
- See Owner’s Manual for exact oil type based on vehicle model (0W-40/5W-30).
Additional Product Protection Plans
To view a list of additional Product Protection Plans click here.
RAM Client Relations
Contact Information
Client relations (ⓘ) Manufacturer reps can assist customers with general inquiries, recall concerns, complaints, etc. can be reached in multiple ways. To see options click on the supported brand: Chrysler / Jeep / Dodge / RAM (all operated by Mopar)
Contact information is typically located at the bottom of the linked page.
Personnel
Personnel:
Personnel Image(s): This dealership does not have a “Meet Our Staff” link
Service Drive Ext: 6379
Some individual extensions/voice messages might not be set up or recently changed (ⓘ)Calling the group extension ensures a response from the Service Drive. If this is not successful, send a Contact Form.
Service Drive Email Link:
If the Contact Forms are unavailable, use the distribution group email to reach the store (ⓘ)Some users may need to right-click link & copy + paste address to a New Email.
Service Advisor(s)
Bobby Huggins
Brian (Jake) Swett
Christina Rico
Courtney Swift
Erica Nemcek
Justin Kirby
Lance Gandy
Management Team:
Service Drive Manager – Michael Gunter
General Manager –Ricky Ruth
Other Dealership Personnel:
Referrals
Referrals:
Roadside Assistance
Towing: Advise customers to have tow driver deliver keys directly to staff on the Service Drive; If delivery is outside of normal service hours - See Transportation Tab (ⓘ)Drop Off & Early Bird/After Hours
Vehicles still covered under Roadside Assistance
Roadside Assistance will tow the vehicle from public roadways (ⓘ) No unsurfaced roads or tracks, made of materials such as sand, gravel, riverbeds, mud, snow, rocks, and other natural terrain. to the nearest dealership; additional charges may apply if a customer requests a further location. See link below for additional exclusions/restrictions that may apply.
. .
Roadside Assistance
(800) 521-2779
- For Model Year 2017 & newer:
5 years or 60,000 miles (gas) or 5 years or 100,000 miles (diesel), whichever comes first.
- For Model Years 2013-2016:
5 years or 100,000 miles, whichever comes first.
Vehicles no longer covered under Roadside Assistance:
The third party service provider(s) listed below can tow a vehicle to this dealership. However, customers are advised to check their insurance policy for possible roadside coverage. If a vehicle was involved in a collision/accident and also requires service it must be taken to the collision center first for repairs (see Collision drop down).
. .
Chub's Towing & Recovery
(972) 771-4451
Distance from Dealership: within 5 miles
- If using a referred towing company, charges can be billed directly to the customers’ Repair Order (RO).
- If using a non-referred towing company, payment maybe required by the towing company upon delivery.
Collision:
Collision Inquiries
Insurance Claims
To possibly avoid upfront costs, customers should file an insurance claim (ⓘ) Coverage/Compensation can be submitted for Collision, Accident, Vandalism or Theft based on the customer's policy prior to arranging repairs. The insurance provider will determine cost (if any) for towing/repairs based on insurance coverage. If repairs are done prior to starting a claim, the customer may be responsible for all costs and for obtaining reimbursement (if any) from their policy provider.
Collision and Service Inquiries
If a vehicle was involved in a collision/accident and also requires maintenance service it must be taken to the collision center for repairs first. The collision center will coordinate service.
Customer Pay/Cost Inquiries
- GP1 Collision Centers:
GP1 Collision Centers offer complimentary visual inspections and estimates. If a customer later decides to file an insurance claim additional fees may apply.
- Third Party Collision Centers:
For cost inquiries from a third party collision center, the customer will need to speak with that facility directly.
Collision Center
Vehicles must be taken to the Service Dept for the following instances:
- Flood/Water damage.
- Manufacturer Defects (ⓘ) Ex: Paint peeling/fading - within warranty and not involved in a collision/accident
Below are eligible locations customers can use or they can have their insurance provider recommend a repair facility.
This dealership does not have a recommended Collision Center; Customers will need to locate a body shop on their own.
Additional Information:
- Customers leasing a vehicle are required to take their vehicle into a certified collision center for any body work or collision repair.
- Customers should contact their leasing company to report accidents/damages.
Vehicle Locators:
Parking
Some manufacturers offer a "locate your parked vehicle" feature accessible through their app. To view a list of manufacturers that offer this feature, click here.
Impounded
A vehicle could be towed to an impound lot for a number of reasons such as being illegally parked, left behind due to inclement weather, street cleaning, or abandonment.
City/County Towing Database (ⓘ) Some metro locations have publicly accessible systems that track impounded/towed vehciles.: None found
- Customers who suspect their vehicle was towed should contact whichever police department has jurisdiction in the place where the car was towed from (all wrecker services notify local police).
Additional Information:
- Impounded from a private property/business.
- Look for towing signs on the property, or ask the property owner which wrecker service they used to tow vehicles.
- Owners can also contact whichever police department has jurisdiction in the place where the car was towed from (all wrecker services notify local police).
Stolen
If a vehicle is suspected stolen, the customer should contact authorities immediately.
If an owner is enrolled in an additional security plan offered by the manufacturer or third party, police will coordinate with the provider to locate the stolen vehicle.
- Stolen Vehicle Locator - To view a list of manufacturers that offer this feature, click here.
- Lojack Enabled - Customer should report the theft through Lojack.
(police report can be filed through the app)
Additional Information:
- If not enrolled in any additional security plans - Customers will need to contact whichever police department has jurisdiction in the place where your car was stolen and report the theft.
Sched. Preferences
Scheduling Preferences:
Schedule with UNSPECIFIED unless the customer has a preferred advisor
Supported Makes:
- Chrysler.
- Dodge.
- Jeep.
- Ram.
Special Instructions:
- Diesel/Fleet/Commercial/Viper and Plymouth models – Do Not Schedule as waiters.
- Promasters/Sprinters models – Do Not Schedule packages/diagnostics/repairs/recalls/warranty (maintenance only).
- Ram Trucks (1500, 2500 & 3500) models – Do Not Schedule as waiters.
Carry Overs:
Visits scheduled Monday-Friday after 5:30pm or on Saturday after 4pm may carry over to the next business day.
Accessories & Appearance
AccessoriesAppearances
Accessories (ⓘ)A vehicle accessory is an additional part or fitting that is attached to or carried by the vehicle to enhance performance or comfort.: Schedule as allowed
Appearances:
- Paint: If a customer needs to purchase touch up paint, refer them to the parts department (VIN number needed).
- Vandalism: See Vandalism section at the bottom of this page.
Car Wash / Details
Car Wash / DetailsResistAll / Auto Butler
Car Wash:
- Complimentary with scheduled service: Car washes are not offered at this dealership.
- Without scheduled service (stand-alone): Car washes are not offered at this dealership.
Detail Option(s):
This dealership does not offer Detail services.
Scheduling Instructions: See Due Bill / We Owe section
. .
ResistAll (ⓘ) Protections Available: Exterior (Paint & Wheel), Interior, and Windshield and Auto Butler (ⓘ) Protections Available: Exterior (Paint) and Interior protect against harmful UV rays and condition upholstery, dashboards, doors and other interior surfaces to keep them in showroom condition - typically applied at the vehicle's time of purchase.
Deals / Offers
Deals/Offers cannot be combined (ⓘ) Only one allowed per service visit
All items contain disclaimers; refer to actual offer for any restrictions.
Coupons - must be presented at the time of write up - may be displayed with smart phone / tablet or printed. Max discount on any service without coupon proof is 10%.
- Available: To all (via online or mailers).
- Current Online Specials: Click Here for Current Online Coupons/Specials.
- Competitor Coupons: Accepted – from other Chrysler Jeep Dodge Ram dealerships.
- Expired Coupons: Accepted – up to 2 weeks.
Promos - emailed and should not be offered/advertised to customers that do not have an available promo in their Xtime profile.
- Available: For specific customers/vehicles (via email or Xtime).
- Current Promos: Vary - if a customer is eligible for a promo it will be listed in a "Promotions" drop-down when scheduling. If eligible, add to service visit.
- Competitor Promos: Promos are only offered via Xtime.
- Expired Promos: Expired promos will not appear in Xtime (no longer valid).
Super Savings Day - occur monthly and have designated specials for specific days and services. Offers cannot be used at other locations.
- Available: To all (via online or mailers).
- Current Super Savings Day: Vary - see (SDC) Super Savings Day & FAQs for offers.
- Competitor Super Savings Day: Not Accepted – only available for the specified store.
- Expired Super Savings Day: Not Accepted – only available for the specified date(s).
Recurring Offers - available for eligible customers (ex: senior citizens, military), but not necessarily advertised. Recurring offers do not expire unless specified.
- This dealership does not have any recurring offers.
Diagnostic Concern / Warranty Work
Diagnostic ConcernsWarrantyRecently Purchased Vehicles
A qualified technician will inspect the vehicle to determine its service needs (Complimentary initial diagnosis) (ⓘ) In some cases, a test drive may be required. Customers are encouraged to ride along with the tech/advisor in order to replicate noise concerns.. Afterwards the service advisor will inform the customer of their findings and the necessary steps to repair the vehicle. Customers will not incur any charges without approval.
. .
The following are examples of what is intended to be covered as part of our “Free Diagnosis” policy:
- Air Conditioner (ⓘ) Check temperature, belt, fuse, and perform visual inspection..
- Brake Noise (ⓘ) Test drive, visual inspection of brake system and pads/shoes..
- Charging & Starting (ⓘ) Electronically test battery and charging system..
- Electrical (ⓘ) Visually inspect easily accessible wiring, connections and fuses..
- Leaks (ⓘ) Visually inspect to isolate source..
- Noises (ⓘ) Test drive, scope or visually test/inspect to isolate noise..
- Rough Idle (ⓘ) Scan the system with a diagnostic devise and read codes..
- Running Light(s) (ⓘ) Check fuse, connections and bulb..
- Vibration (ⓘ) Test drive to replicate vibration..
- Warning Light(s) (ⓘ) Scan the system with a diagnostic devise and read codes..
. .
Scheduling Instructions:
- Encourage drop offs/alternate transportation (ⓘ) Only offer options available at dealership.
- Salvaged/Branded vehicles - if disclosed, Do Not Schedule (Diagnostics and/or warranty work cannot be performed)
In order to determine if an issue/concern is covered under warranty, the vehicle must be inspected by a certified technician.
. .
Below are the different types of warranties a vehicle might be covered under:
- Factory Warranty (ⓘ) Coverage varies by make, year, and model.
- Additional Protection Plans / Extended Warranties (ⓘ) Coverage varies by make, year, and model.
- GP1 Limited Warranty on repairs (ⓘ) 12 months or 12,000, whichever comes first.
- Certified Pre-Owned (CPO) (ⓘ) Coverage for pre-owned vehicles within 5 years old - generally covers engine, transmission, and other major mechanical components of a vehicle.
- Aftermarket / 3rd-party contracts (ⓘ) Vehicle protection plans offered by insurance or warranty companies that are not directly affiliated with the car brand. Third-party warranties can provide customizable options for major repairs and routine maintenance.
Vehicles purchased within the last 30days
- Do Not Schedule, refer to Sales (Ext: 5379).
Due Bill / We Owe
Due Bill / We OweResistAll / Auto Butler
For all Due Bill/We Owe, except LoJack:
Schedule as Allowed and Submit Contact Form
LoJack:
- Do Not Schedule.
- Refer to the Sales Dept. (Ext. 5379).
Scheduling Instructions:
. .
ResistAll (ⓘ) Protections Available: Exterior (Paint & Wheel), Interior, and Windshield and Auto Butler (ⓘ) Protections Available: Exterior (Paint) and Interior protect against harmful UV rays and condition upholstery, dashboards, doors and other interior surfaces to keep them in showroom condition - typically applied at the vehicle's time of purchase.
Emergencies
- Schedule as Allowed - If there is no availability notify the customer they can come in, but wait time/repair time cannot be guaranteed (vehicle must be inspected first).
- Submit Contact Form only if there is no availability and customer will be coming in.
- Refer to Roadside Assistance; (800-521-2784) to verify jump start/towing coverage, if needed.
Please note images above are examples – they are not the only icons that can depict emergency scenarios.
Express
Dedicated Express Lanes: No; all vehicles must use the same service entrance lanes.
Ignition Interlock Device (IID) / Breathalyzer
An Ignition Interlock Device (IID) requires the driver to provide a breath sample before the engine will start. If the IID detects alcohol on the driver's breath, the engine will not start. The driver will be periodically required to provide breath samples to ensure the continued absence of alcohol in their system for ignition to remain on.
Device installation, issues, removal:
- Do Not Schedule (dealership is not authorized to work on this device).
- Refer customer to Texas DPS for authorized locations.
Maintenance/repairs on vehicles with IIDs:
- Schedule as waiters only (ⓘ) Customers with an Ignition Interlock Device (IID) / Breathalyzer on their vehicles are automatically ineligible for loaners/rentals and submit Contact Form.
Keys
KeysKey Fob BatteriesLockout
Commercial/Fleet/Company vehicles:
This dealership has not provided instructions for these items, refer to an advisor for assistance.
Lost/Stolen Key(s):
- For pricing, ordering, or availability, refer to Parts Dept (Ext: 4479).
- If a customer no longer has possession of keys, the vehicle must be towed in and new keys must be ordered.
Spare/Additional Key(s) needed:
- For pricing, ordering, or availability, refer to Parts Dept (Ext: 4479).
- All key fobs and spare keys must be brought in so all keys can be programmed.
The following are needed for all new keys or reprogramming:
- Registered owner must be present at location with vehicle
- Registered owner must be able to present current Driver’s License and proof of ownership (title/registration)
Key Fob Batteries:
- Walk-ins allowed for key batteries – customer can stop parts department for replacement.
Lockout:
- If the vehicle is under warranty- refer customer to Roadside Assistance; (800-521-2784).
Lease Returns
- Do Not Schedule.
- Refer to the Sales Dept. (Ext. 5379).
Non-Supported Makes
Supported / Unsupported MakesNearby GP1 Dealerships
Supported Makes:
- Chrysler.
- Dodge.
- Jeep.
- Ram.
Non-Supported Makes:
Schedule maintenance items as allowed (no packages/warranty/repair/recall/diags).
GP1 Dealerships in Automall (ⓘ)An automall is a commercial district (not separated by physical road structures or businesses) that contains multiple dealerships for different automakers in a single road or street. :
None
GP1 Dealerships Nearby (ⓘ)Approx. within 20 miles. :
- Dallas Dodge Chrysler Jeep
- Rockwall Ford Mercury
Pre-Purchase Inspections / Appraisals
- Pre-Purchase / Pre-Buy Inspections (ⓘ) Customer is wanting to buy a third party vehicle and would like vehicle inspected before buying.: This dealership did not provide information about this item, refer to an advisor for assistance - Submit Contact Form.
- Appraisals / Cash Offers (ⓘ) Customer is wanting to sell vehicle to dealership.: Do Not Schedule, refer to Sales (Ext: 5379).
Radio Codes / Navigation
Radio Codes:
- Schedule as Allowed.
- Vehicle and registered owner must be present for code to be provided.
- Registered owner must present picture identification (Driver’s License).
Navigation Updates:
Customer must purchase the updated disc online (chryslergroup.navigation.com) – instructions will be provided to perform update.
- If dealership assistance is needed, schedule as allowed.
State / Smog Inspections
Procedure:
- Schedule as allowed; however walk-ins are accepted (ⓘ) Due to limited walk-in availability, scheduled visits are highly encouraged.
Requirements that must be disclosed:
- Refer to Xtime information icon.
- Walk-ins - wait times cannot be guaranteed (first come, first serve).
Additional Information:
- Emissions testing is only required for some metro counties.
- New cars are good for two years, after which any applicable inspections are required annually.
- Vehicle Inspection History - verify the history of a Texas vehicle inspection (VIN required)
Only history through the end of the previous day or older is available.
Source: dps.texas.gov
For questions about Vehicle Registration/Renewals see Dealership Information Tab
Tires / Wheels
RepairsReplacements/Inquiries/AvailabilityRun Flats / NitrogenTPMS Light
Repairs (Run Flat Tires): (ⓘ)
- Do Not Schedule (repairs cannot be performed, replacement is needed)
Repairs (Non Run Flat Tires):
- Schedule as allowed (inspection of tires(s) needed to determine if repair is possible).
- If a customer is concerned about safety/drivability offer towing (see REFERRALS tab).
Repairs (Wheels/Rims): Wheel: Total circular unit that is attached to the vehicle via an axle. Rim: The outermost part of the wheel.(ⓘ)These tires cannot be repaired. Once a puncture occurs, tires must be replaced. To identify these tires, look for the universal run flat image located on the tire's sidewall - see Run Flat section.
- Schedule as allowed.
- If a customer is concerned about safety/drivability offer towing (see REFERRALS tab).
- Do Not Schedule if pricing and availability have not been confirmed.
- For pricing, ordering, or availability, refer to advisors (Svc Ext: 6379 or submit Contact Form).
- Tire size should be included on all requests.
For most vehicles, tire information can be found in three locations: (ⓘ)Information includes tire size, load capacity and proper inflation pressure.
-
- Owner's Manual (Chrysler / Jeep / Dodge / RAM)
- Driver Door Information Panel
- Tire
- To see ways of verifying purchase of a Tire/Wheel protection plan click here. (MAIN)
Nitrogen (ⓘ)Tires filled with nitrogen maintain inflation pressure longer than compressed air-filled tires in changing temperatures and will likely have a green-colored cap or include an N2 emblem.:
- Do Not Schedule (not available at this location).
NOTE: In an emergency, air can be safely added to nitrogen tires. Customer should report this when scheduling their next service visit so tires can be thoroughly inspected.
Run Flats: These are tires that can be driven for a brief time after a puncture. Manufacturers recommend an estimated 50-mile range on a run-flat tire at zero pressure up to 50mph under optimal conditions (ⓘ)Actual safe mileage is based on many parameters, including vehicle load, speed and ambient temperature.. This allows drivers to reach a safe location so the tire can be changed. Once a puncture occurs, the tire must be replaced.
The International Organization for Standardization (ISO) has developed a universal symbol for self-supporting run-flat tires, represented by a flat tire continuing down the road:
TPMS Light (ⓘ)Alerts drivers when inadequate tire pressure is detected. Improperly inflated tires can cause premature treadwear and possible unsafe driving conditions.:
Reasons the light may turn ON:
| TPMS Light |
Possible Reason |
Could Cause |
| ON |
Underinflation (or tire leak) |
Sluggish tire response, decreased fuel economy, and could lead to blowouts |
| ON and OFF |
Fluctuating Weather |
No issues - An drop in temperature causes the light to turn on; the light may turn off when pressure increases during the day due to rising temperature and/or heat generated from driving the vehicle |
| Flashes when starting and remains ON |
Not Functioning Properly |
Incorrect readings that can lead to unsafe driving conditions |
What drivers should do:
- Manually check the tire pressures with a gauge and add air until the pressures reach the manufacturer's specification (located on the door jamb or in the owner’s manual - Chrysler / Jeep / Dodge / RAM).
- If the light remains on (no change in weather) or is flashing, a service visit is recommended.
Vandalism / Animal Damage
Vehicles impacted by vandalism (ⓘ) Vandalism is when a person intentionally damages the property of another. should be referred to Rockwall Ford Collision Center (REFERRALS; 972-290-2234). If a customer has Comprehensive Insurance (to see coverage details click here) they should reach out to their provider first.
Internal DamageExternal Damage
Internal Damage (regardless of an insurance claim or customer pay): Schedule as Allowed
Examples:
- Animal/Rodent Damage (chewed wires, nests).
- Sugar in the gas tank.
- Sensors were damaged.
- Stolen catalytic converter.
External Damage (regardless of an insurance claim or customer pay): Refer to Rockwall Ford Collision Center (REFERRALS; 972-290-2234)
Examples:
- Broken Glass.
- External Parts Damaged (Broken Mirrors, Antenna, Lights, etc.).
- Intentional Fire.
- Paint Damage (Graffiti/Spray/Scratches).
- Wildlife Collisions.
If the damage affects both, refer to Rockwall Ford Collision Center (REFERRALS; 972-290-2234) (they will coordinate with Service).
Weather Related Concerns
Flood/Water Damage:
- Schedule as Allowed (do not refer to collision unless the vehicle was in an accident).
- If there is no availability, notify the customer they can come in. Wait/repair time cannot be guaranteed – vehicle must be inspected first.
- Submit Contact Form only if there is no availability and customer will be coming in.
- Vehicle should not be driven – this could cause more damage if there is water in the engine.
- See Referrals tab for more info on Roadside Assistance coverage and/or Towing
- No Loaners.
- Warranty does NOT cover flood/water damage.
- Insurance claims should be filed.
- If the customer does not have flood coverage, cost will be at their expense.
- If applicable, Alternate transportation will be provided by the insurance company via the customer’s policy coverage.
- If the customer does not have rental coverage, cost will be at their expense.
Hail Damage:
- Insurance claims should be filed first.
- If customer is paying out of pocket or using insurance, refer to Rockwall Ford Collision Center (REFERRALS; 972-290-2234).
Weekend Scheduling
- Saturday: schedule as allowed, please note repairs/diagnostics could carry over to the next business day. Advisor will provide more information during initial meet.
- Sunday: Service Dept. CLOSED.
Windshield / Glass
Windshield/glass work, including tinting, cannot be performed during Holidays or during rainy/snowy weather; to see the weather forecast, click here.
Repair/ReplacementsTinting
Repairs/replacements are NOT covered by warranty. To avoid a direct charge, advise customer to contact insurance provider for repair/replacement coverage.
. .
Windshield (Front/Rear):
- Repair - Schedule as allowed.
Repairs can be done if:
- The damage can fit under a dollar bill (6 inches or smaller)
- Windshield has three chips or less
- The damage is not on the edge of the windshield
- The damage is not in your line of sight
- The damage is not in front of a camera or sensor in the windshield
- Replacement - Replacements must be scheduled by an advisor.
Window Tinting:
Schedule as allowed
Additional Information:
- Window tint is determined by the percentage of visible light which passes through the window, also known as visible light transmission (VLT).
- A lower VLT percentage indicates a lower amount of light able to transmit through the glass.
- This state requires vehicles to have: 25% VLT or higher.
Source: www.dps.texas.gov.
Recalls
Recalls:
Disclaimer: The term “recall” is an internal SDC placeholder that includes, but is not limited to recalls, campaigns, warranty enhancements, or settlements.
Special InstructionsRecall Information
Special Instructions:
Manufacturer Campaign (Green) bar
- Schedule as allowed (if the customer requests it).
Can't Schedule? Don't forget to troubleshoot!
If you still can't book - Submit Contact Form
Non-Manufacturer Campaign (Green) bar
- Verify VIN.
- Refer to Xtime; enter recall title/number, follow scheduling instructions by clicking the information icon.
- If not found, follow instructions on Factory Recall Campaign information icon.
- Click Here to see Recall Scheduling Flowchart.
VIN Verify sites down?
Recall information can be verified by internal SDC Teams. Please have vehicle information (including VIN) and item(s) you need verified ready.
- Helpline: For over-the-phone assistance, contact the Helpline.
Part Availability
- Do not contact Parts or Service for availability.
- If the recall cannot be performed or additional information needs to be disclosed to customers, the store's management team will notify GP1 Digital Support for updating.
The National Highway Transportation and Safety Administration (NHTSA) is a government agency created to help inform customers of reported issues regarding their vehicles. It is a national database for all manufacturers. GP1 uses this site as a backup to the manufacturers recall page.
Recall titles in Xtime contain a combination of searchable identifiers:
Recall #NHTSA – if applicable
Manufacturer # – if known
Brief Description of Concern – as obtained from NHTSA
Ex. Recall #16V000 (123) Takata Airbag
Ex. ZE7 Oil Consumption Warranty Enhancement
Definitions/FAQs:
NHTSA Number
- Number assigned to a reported recall by the government agency.
Manufacturer Number
- Brand’s specific number for a recall.
- Number can be alphanumeric and can vary in length depending on the manufacturer.
Vehicle Identification Number (VIN)
- Identifier for a specific vehicle (17 digits).
- Displays the car's unique features, specifications, and manufacturer.
- The VIN can be used to track recalls, registrations, warranty claims, thefts, and insurance coverage.
VIN locations
- Lower left windshield.
- Driver side door panel.
- Vehicle registration/insurance card.
What do the results of my VIN Look up Mean?
There are three recall status types that might display after you look up a VIN for safety recalls:
- Recall INCOMPLETE – This means that an incomplete or “open” recall was found on the car and the owner should follow the remedy instructions.
- Recall INCOMPLETE. Remedy Not Yet Available – This means that an incomplete or “open” recall was found on the car, but the manufacturer is not yet ready to provide the needed remedy or fix.
- Number of Open Recalls: 0 – This means that either there are no recalls associated with that vehicle or the vehicle has already been fixed.
Searchable by VIN:
Recall
- Considered a safety concern.
- Repaired at the manufacturer's expense.
Service Campaign
- Considered an enhancement (not safety related).
- Repaired at the manufacturer's expense.
Limited Service Campaign (LSC) / Special Service Campaign (SSC)
- Considered an enhancement (not safety related).
- Repaired at the manufacturer's expense if perform before specific mileage/expiration date.
After the expiration date, inspection/repair will be done at the owner’s expense.
Not Searchable by VIN:
Technical Service Bulletin (TSB)
- Notice from the manufacturer to the dealer about issues/concerns.
- Seen as a warning for potential issues.
- Inspections are required.
Customer Support Program (CSP) / Warranty Enhancement Program (WEP)
- Extended warranty coverage period on a certain component(s).
- Covered component(s) must be shown to fail under the exact conditions described.
- Inspections are required.
Limited Customer Support Program/ Limited Warranty Enhancement Program:
- Extended warranty coverage period on a certain component(s).
- Covered component(s) must be shown to fail under the exact conditions described.
- Repaired at the manufacturer's expense if perform before specific mileage/expiration date.
- Inspections are required.
After the expiration date, inspection/repair will be done at the owner’s expense.
CJDR Client Relations
Contact Information
Client relations (ⓘ) Manufacturer reps can assist customers with general inquiries, recall concerns, complaints, etc. can be reached in multiple ways. To see options click on the supported brand: Chrysler / Jeep / Dodge / RAM (all operated by Mopar)
Contact information is typically located at the bottom of the linked page.
Transportation
Transportation:
Drop Off & Early Bird / After Hours
Towing: Advise customers to have tow driver deliver keys directly to staff on the Service Drive; If towing outside of normal service hours see Early Bird/After Hours section.
Drop Offs:
- Customer will have their own transportation.
Early Bird/After Hours:
- Advise customer to use the envelopes provided to place their keys in the drop slot located in the service drive.
- Available Monday-Saturday until 9pm.
- Customers should sign the envelope to authorize repairs.
Waiter
Wait times for repairs will vary widely since an accurate repair/wait time cannot be determined until diagnosis has been performed by the technician.
Shuttle
This dealership does not have a shuttle service.
Loaner
A complimentary loaner cannot be reserved at this dealership.
Rentals (Offsite)
Facility (ⓘ) Customers with an Ignition Interlock Device (IID) / Breathalyzer on their vehicles are automatically ineligible for loaners/rentals: Enterprise Rent-A-Car
Operates: Click agency link(s) above for hours
Phone Number: (972) 771-3603
Cost: Will be discussed at service write-up.
Valet / Pick Up & Delivery
This dealership does not have a courtesy Valet/Pick Up & Delivery Program.
