Volkswagen Care (Prepaid) : Manufacturer-recommended services are covered up to 30,000 – exact coverage depends on vehicle model year.

Volkswagen Care Plus (Prepaid) : Manufacturer-recommended services are covered up to 70,000 – exact coverage depends on vehicle model year.

Transferable: Unknown

Maintenance is typically due every 10,000 miles or 12 months, whichever occurs first

To view Warranty information click here.

To view Owner’s Manual click here.

To access visual guide for Volkswagen lineup click here

Technology – Volkswagen Car-Net

Volkswagen Car-Net – Remote vehicle access, diagnostics and maintenance reports, set speed and boundary alerts, roadside assistance – 6 month complimentary trial for new vehicles (3 months for CPO)

VW Car-Net Mobile App – Remote vehicle access

Color Basics:           

• Red indicates a potentially serious problem or safety issue, but Red may also indicate an important reminder. If it is flashing, it is important and could be unsafe to drive.
• Yellow/orange mean something needs to be serviced or repaired soon. If it is flashing, it is important and could be unsafe to drive.
• Green or Blue is only telling you that a system is on or operating.

Retail gasoline stations in the United States sell three main grades of gasoline based on the octane level:

• Regular (ⓘ) Tooltip content - the lowest octane fuel (generally 87-88).
• Mid-Grade (ⓘ) Tooltip content - the middle range octane fuel (generally 89–90).
• Premium (ⓘ) Tooltip content  - the highest octane fuel (generally 91–94).

If the octane rating used is less than required, damage to the engine may occur and may void the vehicle warranty.

Customers can confirm the information on the lists by checking their Owner's Manual or by referring to the label on the inside of the fuel-filler door

Source: eia.gov / fueleconomy.gov

• Oil viscosities may vary by model.
• Refer to an advisor for assistance.

To view Owner’s Manual click here.

To view a list of Frequently Asked Questions directly from the Volkswagen site click here.

To view a list of additional Product Protection Plans  click here.

Client relations (ⓘ) Manufacturer reps can assist customers with general inquiries, recall concerns, complaints, etc. can be reached in multiple ways.  To see options click on the supported brand: Volkswagen

Contact information is typically located at the bottom of the linked page.

Parts Manager - Sergio Hinojosa

Volkswagen Roadside Assistance will tow the vehicle from public roadways (ⓘ) No unsurfaced roads or tracks, made of materials such as sand, gravel, riverbeds, mud, snow, rocks, and other natural terrain. to the nearest Volkswagen dealership; additional charges may apply if a customer requests a further location. See link below for additional exclusions/restrictions that may apply.

. .

Roadside Assistance

(800) 411-6688

• 3 years or 36,000 miles, whichever comes first.

The third party service provider(s) listed below can tow a vehicle to this dealership. However, customers are advised to check their insurance policy for possible roadside coverage.  If a vehicle was involved in a collision/accident and also requires service it must be taken to the collision center first for repairs (see Collision drop down).

. .

Star Towing
(858) 573-8700
Distance from Dealership: within 5 miles

• If using a referred towing company, charges can be billed directly to the customers’ Repair Order (RO).
• If using a non-referred towing company, payment maybe required by the towing company upon delivery.

Insurance Claims

To possibly avoid upfront costs, customers should file an insurance claim (ⓘ) Coverage/Compensation can be submitted for Collision, Accident, Vandalism or Theft based on the customer's policy  prior to arranging repairs. The insurance provider will determine cost (if any) for towing/repairs based on insurance coverage. If repairs are done prior to starting a claim, the customer may be responsible for all costs and for obtaining reimbursement (if any) from their policy provider.

Collision and Service Inquiries

If a vehicle was involved in a collision/accident and also requires maintenance service it must be taken to the collision center for repairs first. The collision center will coordinate service.

Customer Pay/Cost Inquiries

• GP1 Collision Centers:
  GP1 Collision Centers offer complimentary visual inspections and estimates. If a customer later decides to file an insurance claim additional fees may apply.

• Third Party Collision Centers:
  For cost inquiries from a third party collision center, the customer will need to speak with that facility directly.

Below are eligible locations customers can use or they can have their insurance provider recommend a repair facility.

World Auto Body
8449 Miracrest Pl.
San Diego, CA 92121
(858) 535-9293
Distance from Dealership: within 10 miles

Additional Information:

• Customers leasing a vehicle are required to take their vehicle into a certified collision center for any body work or collision repair. 
• Customers should contact their leasing company to report accidents/damages.

Some manufacturers offer a "locate your parked vehicle" feature accessible through their app. To view a list of manufacturers that offer this feature, click here.

A vehicle could be towed to an impound lot for a number of reasons such as being illegally parked, left behind due to inclement weather, street cleaning, or abandonment. 

City/county towing database (ⓘ) Some metro locations have publicly accessible systems that track impounded/towed vehciles.: Yes

• Online (AutoReturn) -  Company contracted by local police department; allow 2hrs from the time the vehicle is towed until it is listed on the website.

Additional Information:

• Impounded from a private property/business.
  1. Look for towing signs on the property, or ask the property owner which wrecker service they used to tow vehicles. 
  2. Owners can also contact whichever police department has jurisdiction in the place where the car was towed from (all wrecker services notify local police).

If a vehicle is suspected stolen, the customer should contact authorities immediately. 

If an owner is enrolled in an additional security plan offered by the manufacturer or third party, police will coordinate with the provider to locate the stolen vehicle.

• Stolen Vehicle Locator -  To view a list of manufacturers that offer this feature, click here.
• Lojack Enabled - Customer should report the theft through Lojack.
  (police report can be filed through the app) 

Additional Information:

• If not enrolled in any additional security plans - Customers will need to contact whichever police department has jurisdiction in the place where your car was stolen and report the theft.

Coupons - must be presented at the time of write up - may be displayed with smart phone / tablet or printed. Max discount on any service without coupon proof is 10%.

• Available: To all (via online or mailers).
• Current Online Specials:  Click Here for Current Online Coupons/Specials.
• Competitor Coupons: Accepted – from other VW dealerships only.
• Expired Coupons: Not Accepted.

Promos - emailed and should not be offered/advertised to customers that do not have an available promo in their Xtime profile.

• Available: For specific customers/vehicles (via email or Xtime).
• Current Promos: Vary - if a customer is eligible for a promo it will be listed in a "Promotions" drop-down when scheduling. If eligible, add to service visit.
• Competitor Promos: Promos are only offered via Xtime. 
• Expired Promos: Expired promos will not appear in Xtime (no longer valid).

Super Savings Day - occur monthly and have designated specials for specific days and services. Offers cannot be used at other locations.

• Available: To all (via online or mailers).
• Current Super Savings Day: Vary - see (SDC) Super Savings Day & FAQs for offers.
• Competitor Super Savings Day: Not Accepted – only available for the specified store.
• Expired Super Savings Day: Not Accepted – only available for the specified date(s).

Recurring Offers - available for eligible customers (ex: senior citizens, military), but not necessarily advertised. Recurring offers do not expire unless specified.

• This dealership does not have any recurring offers.

• Schedule as Allowed - If there is no availability, notify the customer they can come in, but wait time/repair time cannot be guaranteed (vehicle must be inspected first).
• Submit Contact Form only if there is no availability and customer will be coming in.
• Refer to Volkswagen Roadside Assistance; (800-411-6688) to verify jump start/towing coverage, if needed.

Please note the images above are examples – they are not the only icons that can depict emergency scenarios

Dedicated Express Lanes: No; all vehicles must use the same service entrance lanes.

An Ignition Interlock Device (IID) requires the driver to provide a breath sample before the engine will start. If the IID detects alcohol on the driver's breath, the engine will not start. The driver will be periodically required to provide breath samples to ensure the continued absence of alcohol in their system for ignition to remain on.

Device installation, issues, removal:

• Do Not Schedule (dealership is not authorized to work on this device). 

Maintenance/repairs on vehicles with IIDs: 

• Schedule as waiters only (ⓘ) Customers with an Ignition Interlock Device (IID) / Breathalyzer on their vehicles are automatically ineligible for loaners/rentals and submit Contact Form.

• Do Not Schedule.
• Refer to the Sales Dept. (Ext. 7721-2965).

• Pre-Purchase / Pre-Buy Inspections (ⓘ) Customer is wanting to buy a third party vehicle and would like vehicle inspected before buying.: Schedule as Allowed; Refer to Xtime for pricing and conditions.
• Appraisals / Cash Offers (ⓘ) Customer is wanting to sell vehicle to dealership.: Do Not Schedule, refer to Sales (Ext: 7721-2965).

Radio Codes:

• Schedule as Allowed.
• Vehicle and registered owner must be present for code to be provided.
• Registered owner must present picture identification (Driver’s License).

Navigation Updates:

• Refer to parts for pricing/ordering or customer can order update online at vw.navigation.com.

Schedule as Allowed

Procedure:

• Schedule as allowed; however walk-ins are accepted (ⓘ) Due to limited walk-in availability, scheduled visits are highly encouraged.

Requirements that must be disclosed:

• Refer to Xtime information icon. 
• Walk-ins - wait times cannot be guaranteed (first come, first serve).

Additional Information:

• California requires emissions inspections every 2 years for some zip codes.
• Dealer is located in county (San Diego) that requires smog certifications and performs them.
• A VIN inspection is required when registering a vehicle from out of state.

Source: dmv.ca.gov

Vehicles impacted by vandalism (ⓘ) Vandalism is when a person intentionally damages the property of another. should be referred to World Auto Body (REFERRALS; 858-535-9293). If a customer has Comprehensive Insurance (to see coverage details click here) they should reach out to their provider first.

If the damage affects both, refer to World Auto Body (REFERRALS; 858-535-9293). (they will coordinate with Service). 

• Saturday: Schedule as allowed, please note repairs/diagnostics could carry over to the next business day. Advisor will provide more information during initial meet. 
• Sunday: Service Dept. CLOSED.

Windshield/glass work, including tinting, cannot be performed during Holidays or during rainy/snowy weather; to see the weather forecast, click here.

Client relations (ⓘ) Manufacturer reps can assist customers with general inquiries, recall concerns, complaints, etc. can be reached in multiple ways.  To see options click on the supported brand: Volkswagen

Contact information is typically located at the bottom of the linked page.

Drop Offs:

• Customer will have their own transportation.

Early Bird/After Hours:

• Advise customer to use the envelopes provided to place their keys in the drop slot located on the service drive.
• Vehicle must be dropped off before sales closes.
• Customers should sign the envelope to authorize repairs.

Wait times for repairs will vary widely since an accurate repair/wait time cannot be determined until diagnosis has been performed by the technician.

Conducted By: Lyft

Operates: During Normal Service Hours

Travel Distance: 5 Miles

Additional Policy Information:

• Lyft is drop off only.

A complimentary loaner cannot be reserved at this dealership.

Facility #1 (ⓘ) Customers with an Ignition Interlock Device (IID) / Breathalyzer on their vehicles are automatically ineligible for loaners/rentals: Hertz

Operates: Click agency link(s) above for hours

Phone Number: (858) 503-7755

Cost: $30 per day

Facility #2 (ⓘ) Customers with an Ignition Interlock Device (IID) / Breathalyzer on their vehicles are automatically ineligible for loaners/rentals: Enterprise Rent-A-Car

Operates: Click agency link(s) above for hours

Phone Number: (858) 560-9050

Cost: $30 per day

This dealership does not have a courtesy Valet/Pick Up & Delivery Program.