Volkswagen Care (Prepaid) : Manufacturer-recommended services are covered up to 30,000 – exact coverage depends on vehicle model year.

Volkswagen Care Plus (Prepaid) : Manufacturer-recommended services are covered up to 70,000 – exact coverage depends on vehicle model year.

Transferable: Unknown

Maintenance is typically due every 10,000 miles or 12 months, whichever occurs first

To view Service schedules without creating profiles in Xtime click here

To view Warranty information click here.

To view Owner’s Manual click here.

To access visual guide for Volkswagen lineup click here

Technology – Volkswagen Car-Net

Volkswagen Car-Net – Remote vehicle access, diagnostics and maintenance reports, set speed and boundary alerts, roadside assistance – 6 month complimentary trial for new vehicles (3 months for CPO)

VW Car-Net Mobile App – Remote vehicle access

Color Basics:           

• Red indicates a potentially serious problem or safety issue, but Red may also indicate an important reminder. If it is flashing, it is important and could be unsafe to drive.
• Yellow/orange mean something needs to be serviced or repaired soon. If it is flashing, it is important and could be unsafe to drive.
• Green or Blue is only telling you that a system is on or operating.

Retail gasoline stations in the United States sell three main grades of gasoline based on the octane level:

• Regular (ⓘ) Tooltip content - the lowest octane fuel (generally 87-88)
• Mid-Grade (ⓘ) Tooltip content - the middle range octane fuel (generally 89–90)
• Premium (ⓘ) Tooltip content  - the highest octane fuel (generally 91–94)

If the octane rating used is less than required, damage to the engine may occur and may void the vehicle warranty.

Customers can confirm the information on the lists by checking their owner's manual or by referring to the label on the inside of the fuel-filler door

Source: eia.gov / fueleconomy.gov

• Oil viscosities may vary by model
• Refer to an advisor for assistance

Unfortunately, Volkswagen owner manuals are no longer available online/on VW app.
VW is working on a next generation update. Refer to an advisor for oil requirement questions or check the link below periodically for access (if available).

To view Owner’s Manual click here.

To view a list of Frequently Asked Questions directly from the Volkswagen site click here.

To view a list of additional Product Protection Plans  click here.

Client relations (ⓘ) Manufacturer reps can assist customers with general inquiries, recall concerns, complaints, etc. can be reached in multiple ways.  To see options click on the supported brand: Volkswagen

Contact information is typically located at the bottom of the linked page.

Volkswagen Roadside Assistance will tow the vehicle from public roadways (ⓘ) No unsurfaced roads or tracks, made of materials such as sand, gravel, riverbeds, mud, snow, rocks, and other natural terrain. to the nearest Volkswagen dealership; additional charges may apply if a customer requests a further location. See link below for additional exclusions/restrictions that may apply.

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Roadside Assistance

(800) 411-6688

• 3 years or 36,000 miles, whichever comes first.

The third party service provider(s) listed below can tow a vehicle to this dealership. However, customers are advised to check their insurance policy for possible roadside coverage.  If a vehicle was involved in a collision/accident and also requires service it must be taken to the collision center first for repairs (see Collision drop down).

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TNT Wrecker Service
(409) 842-5155
Distance from Dealership: within 5 miles

• If using a referred towing company, charges can be billed directly to the customers’ Repair Order (RO).
• If using a non-referred towing company, payment maybe required by the towing company upon delivery.

Insurance Claims

To possibly avoid upfront costs, customers should file an insurance claim (ⓘ) Coverage/Compensation can be submitted for Collision, Accident, Vandalism or Theft based on the customer's policy  prior to arranging repairs. The insurance provider will determine cost (if any) for towing/repairs based on insurance coverage. If repairs are done prior to starting a claim, the customer may be responsible for all costs and for obtaining reimbursement (if any) from their policy provider.

Collision and Service Inquiries

If a vehicle was involved in a collision/accident and also requires maintenance service it must be taken to the collision center for repairs first. The collision center will coordinate service.

Customer Pay/Cost Inquiries

• GP1 Collision Centers:
  GP1 Collision Centers offer complimentary visual inspections and estimates. If a customer later decides to file an insurance claim additional fees may apply.

• Third Party Collision Centers:
  For cost inquiries from a third party collision center, the customer will need to speak with that facility directly.

Customers leasing a vehicle are required to take their vehicle into a certified collision center for any body work or collision repair. Below are eligible locations customers can use or they can have their insurance provider recommend a repair facility.

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Mike Smith Collision Center of Beaumont
3760 Corley Ave
Beaumont, TX 77701
(409) 212-2070
Distance from Dealership: within 5 miles

If the customer has warranty coverage, refer them to their provider. 

Some manufacturers offer a "locate your parked vehicle" feature accessible through their app. To view a list of manufacturers that offer this feature, click here.

A vehicle could be towed to an impound lot for a number of reasons such as being illegally parked, left behind due to inclement weather, street cleaning, or abandonment. 

City/County Towing Database (ⓘ) Some metro locations have publicly accessible systems that track impounded/towed vehciles.: None found

• Customers who suspect their vehicle was towed should contact whichever police department has jurisdiction in the place where the car was towed from (all wrecker services notify local police).

Additional Information:

• Impounded from a private property/business
  1. Look for towing signs on the property, or ask the property owner which wrecker service they used to tow vehicles. 
  2. Owners can also contact whichever police department has jurisdiction in the place where the car was towed from (all wrecker services notify local police).

If a vehicle is suspected stolen, the customer should contact authorities immediately. 

If an owner is enrolled in an additional security plan offered by the manufacturer or third party, police will coordinate with the provider to locate the stolen vehicle.

• Stolen Vehicle Locator -  To view a list of manufacturers that offer this feature, click here.
• Lojack Enabled - Customer should report the theft through Lojack
  (police report can be filed through the app) 

Additional Information:

• If not enrolled in any additional security plans - Customers will need to contact whichever police department has jurisdiction in the place where your car was stolen and report the theft.

Accessories: Schedule as allowed

Appearances: 

If customer has coverage for any of the items below, refer them to their warranty company (see REFERRALS tab). 

• Dent/Dings and Scratches:
  If customer is paying out of pocket or using insurance, refer to Collison Center (see REFERRALS tab). 

• Paint: If a customer needs to purchase touch up paint, refer them to the parts department (VIN number needed).

• Vandalism: See Vandalism section at the bottom of this page.

Complimentary Car Wash:

• Scheduled with service: Yes.
• Available without service (stand-alone): No, car washes can only be performed for vehicles coming in for service (fee applies for standalone car washes – see Xtime for pricing and duration).

Detail Option(s):

Schedule as allowed; refer to Xtime for all pricing, durations, and package descriptions.

• Basic Car Wash & Vacuum
• Full/Complete Detail

Coupons - must be presented at the time of write up - may be displayed with smart phone / tablet or printed. Max discount on any service without coupon proof is 10%.

• Available: To all (via online or mailers)
• Current Online Specials:  Click Here for Current Online Coupons/Specials
• Competitor Coupons: Accepted – from other VW dealerships
• Expired Coupons: Not Accepted 

Promos - emailed and should not be offered/advertised to customers that do not have an available promo in their Xtime profile.

• Available: For specific customers/vehicles (via email or Xtime)
• Current Promos: Vary - if a customer is eligible for a promo it will be listed in a "Promotions" drop-down when scheduling. If eligible, add to service visit.
• Competitor Promos: Promos are only offered via Xtime 
• Expired Promos: Expired promos will not appear in Xtime (no longer valid)

Super Savings Day - occur monthly and have designated specials for specific days and services. Offers cannot be used at other locations.

• Available: To all (via online or mailers)
• Current Super Savings Day: Vary - see (SDC) Super Savings Day & FAQs for offers
• Competitor Super Savings Day: Not Accepted – only available for the specified store
• Expired Super Savings Day: Not Accepted – only available for the specified date(s)

Recurring Offers - available for eligible customers (ex: senior citizens, military), but not necessarily advertised. Recurring offers do not expire unless specified.

• This dealership does not have any recurring offers

• Schedule as allowed
• Vehicle must be inspected (test drive is required) – customers are encouraged to ride along with the tech/advisor in order to replicate concern
• Please encourage drop offs/Rideshare
• Salvaged/Branded vehicles - if disclosed, do not schedule; diagnostics and/or warranty work cannot be performed

Procedure:

• Complimentary initial diagnosis.

A qualified technician will inspect the vehicle to determine its service needs. Afterwards the service advisor will contact the customer to inform them of their findings and the necessary steps to repair the vehicle.

To view examples of what is intended to be covered during a “Free Initial Diagnosis” click here

Schedule as Allowed

• Schedule as Allowed - If there is no availability, notify the customer they can come in, but wait time/repair time cannot be guaranteed (vehicle must be inspected first)
• Submit Contact Form only if there is no availability and customer will be coming in.
• Refer to Volkswagen Roadside Assistance; (800-411-6688) to verify jump start/towing coverage, if needed.

Please note the images above are examples – they are not the only icons that can depict emergency scenarios

Dedicated Express Lanes: Yes; customers with Express services scheduled must follow the signs for Express entrance/lanes.

An Ignition Interlock Device (IID) requires the driver to provide a breath sample before the engine will start. If the IID detects alcohol on the driver's breath, the engine will not start. The driver will be periodically required to provide breath samples to ensure the continued absence of alcohol in their system for ignition to remain on.

Device installation, issues, removal:

• Do Not Schedule (dealership is not authorized to work on this device).
• Refer customer to Texas DPS for authorized locations.

Maintenance/repairs on vehicles with IIDs: 

• Schedule as waiters only (ⓘ) Customers with an Ignition Interlock Device (IID) / Breathalyzer on their vehicles are automatically ineligible for loaners/rentals and submit Contact Form

• Do Not Schedule
• Refer to the Sales Dept. (Ext. 5341).

Supported Makes:

• Volkswagen

Non-Supported Makes:

• This dealership only performs state inspections on non-brand vehicles.
• Minor maintenance on 4 & 6 cylinder Audi vehicles (Submit Contact Form after booking).

This dealership did not provide information about this item, refer to an advisor for assistance.

Radio Codes:

• Schedule as Allowed
• Vehicle and registered owner must be present for code to be provided
• Registered owner must present picture identification (Driver’s License)

Navigation Updates:

• Refer to parts for pricing/ordering or customer can order update online at vw.navigation.com

Schedule as Allowed

Procedure:

• Schedule as allowed; however walk-ins are accepted (ⓘ) Due to limited walk-in availability, scheduled visits are highly encouraged.

Requirements that must be disclosed:

• Refer to Xtime information icon.
• Walk-ins - wait times cannot be guaranteed (first come, first serve).

Additional Information:

• Emissions testing is only required for some metro counties.
• New cars are good for two years, after which any applicable inspections are required annually.
• Vehicle Inspection History - verify the history of a Texas vehicle inspection (VIN required)
  Only history through the end of the previous day or older is available.

Source: dps.texas.gov

For questions about Vehicle Registration/Renewals see Dealership Information Tab

Nitrogen (ⓘ) A nitrogen-filled tire will likely have a green-colored valve cap or include an N2 emblem:

• Do Not Schedule (not available at this location).

Repairs:

• Schedule as allowed (inspection of tires(s) needed to determine if repair is possible)
• If a customer is concerned about safety/drivability offer towing (see REFERRALS tab)

Replacements/Inquiries/Availability:

• Do Not Schedule if pricing and availability have not been confirmed.
• For pricing and availability, refer to advisors (Svc Ext: 6341 or submit Contact Form). 

To see ways of verifying purchase of a Tire/Wheel protection plan click here. 

TPMS Light (ⓘ) Alerts drivers when inadequate tire pressure is detected. Inproperly inflated tires can cause premature treadwear and possible unsafe driving conditions. :

Reasons the light may turn ON:

What drivers should do:

• Manually check the tire pressures with a gauge and add air until the pressures reach the manufacturer's specification (located on the door jamb or in the owner’s manual)
• If the light remains on  (no change in weather) or is flashing, a service visit is recommended.

Vehicles impacted by vandalism (ⓘ) Vandalism is when a person intentionally damages the property of another. should be referred to Mike Smith Collision Center of Beaumont (REFERRALS; 409-212-2070). If a customer has Comprehensive Insurance (to see coverage details click here) they should reach out to their provider first.

Internal Damage (regardless of an insurance claim or customer pay): Schedule as Allowed

Examples:

• Animal/Rodent Damage (chewed wires, nests)
• Sugar in the gas tank
• Sensors were damaged
• Stolen catalytic converter

External Damage (regardless of an insurance claim or customer pay): Refer to Mike Smith Collision Center of Beaumont (REFERRALS; 409-212-2070).

Examples:

• Broken Glass
• External Parts Damaged (Broken Mirrors, Antenna, Lights, etc.)
• Intentional Fire
• Paint Damage (Graffiti/Spray/Scratches)
• Wildlife Collisions

If the damage affects both, refer to Mike Smith Collision Center of Beaumont (REFERRALS; 409-212-2070). (they will coordinate with Service). 

Flood/Water Damage:

• Schedule as Allowed (do not refer to collision unless the vehicle was in an accident)
  1. If there is no availability, notify the customer they can come in. Wait/repair time cannot be guaranteed - vehicle must be inspected first.
  2. Submit Contact Form only if there is no availability and customer will be coming in.
  3. Vehicle should not be driven - this could cause more damage if there is water in the engine.
     1. See Referrals tab for more info on Roadside Assistance coverage and/or Towing
• No Loaners
• Warranty does NOT cover flood/water damage
  1. Insurance claims should be filed.
     1. If the customer does not have flood coverage, cost will be at their expense.
  2. If applicable, Alternate transportation will be provided by the insurance company via the customer's policy coverage.
     1. If the customer does not have rental coverage, cost will be at their expense.

Hail Damage:

• Insurance claims should be filed first
• If customer is paying out of pocket or using insurance, refer to Mike Smith Collision Center of Beaumont (REFERRALS; 409-212-2070).

• Saturday: Schedule as allowed, please note repairs/diagnostics could carry over to the next business day. Advisor will provide more information during initial meet. 
• Sunday: Service Dept. CLOSED

Repairs/replacements are NOT covered by warranty. To avoid a direct charge, advise customer to contact insurance provider for repair/replacement coverage.

. .

Windshield/glass work, including tinting, cannot be performed during Holidays or during rainy/snowy weather; to see the weather forecast, click here.

. .

Windshield (Front/Rear):

• Repair - Schedule as Allowed

Repairs can be done if:

1. The damage can fit under a dollar bill (6 inches or smaller)
2. Windshield has three chips or less
3. The damage is not on the edge of the windshield
4. The damage is not in your line of sight
5. The damage is not in front of a camera or sensor in the windshield

• Replacement - Do Not Schedule, Submit Contact Form

. .

Window Tinting:
Schedule as allowed

• Schedule as allowed (if the customer requests it)

Can't Schedule? Don't forget to troubleshoot!
If you still can't book - Submit Contact Form

• Verify VIN
• Refer to Xtime; enter recall title/number, follow scheduling instructions by clicking the information icon.
• If not found, follow instructions on Factory Recall Campaign information icon.
• Click Here to see Recall Scheduling Flowchart.

Recall information can be verified by internal SDC Teams. Please have vehicle information (including VIN) and item(s) you need verified ready.

• Helpline:  For over-the-phone assistance, contact the Helpline
  

• Number assigned to a reported recall by the government agency

• Brand’s specific number for a recall
• Number can be alphanumeric and can vary in length depending on the manufacturer

• Identifier for a specific vehicle (17 digits)
• Displays the car's unique features, specifications, and manufacturer
• The VIN can be used to track recalls, registrations, warranty claims, thefts, and insurance coverage

VIN locations

• Lower left windshield
• Driver side door panel
• Vehicle registration/insurance card

There are three recall status types that might display after you look up a VIN for safety recalls:

• Recall INCOMPLETE – This means that an incomplete or “open” recall was found on the car and the owner should follow the remedy instructions.
• Recall INCOMPLETE. Remedy Not Yet Available – This means that an incomplete or “open” recall was found on the car, but the manufacturer is not yet ready to provide the needed remedy or fix.
• Number of Open Recalls: 0 – This means that either there are no recalls associated with that vehicle or the vehicle has already been fixed.

• Considered a safety concern
• Repaired at the manufacturer's expense

• Considered an enhancement (not safety related)
• Repaired at the manufacturer's expense

• Considered an enhancement (not safety related)
• Repaired at the manufacturer's expense if perform before specific mileage/expiration date

After the expiration date, inspection/repair will be done at the owner’s expense.

• Notice from the manufacturer to the dealer about issues/concerns
• Seen as a warning for potential issues
• Inspections are required

• Extended warranty coverage period on a certain component(s)
• Covered component(s) must be shown to fail under the exact conditions described
• Inspections are required

• Extended warranty coverage period on a certain component(s)
• Covered component(s) must be shown to fail under the exact conditions described
• Repaired at the manufacturer's expense if perform before specific mileage/expiration date
• Inspections are required

After the expiration date, inspection/repair will be done at the owner’s expense.

Client relations (ⓘ) Manufacturer reps can assist customers with general inquiries, recall concerns, complaints, etc. can be reached in multiple ways.  To see options click on the supported brand: Volkswagen

Contact information is typically located at the bottom of the linked page.

Drop Offs:

• Customer will have their own transportation.

Early Bird/After Hours:

• Advise customer to use the envelopes provided to place their keys in the drop slot located on the service drive.
• Customers should sign the envelope to authorize repairs.

Wait times for repairs will vary widely since an accurate repair/wait time cannot be determined until diagnosis has been performed by the technician.

Conducted By: Dealership

Operates: During Normal Service Hours

Travel Distance: 10 Miles (within Beaumont)

A complimentary loaner cannot be reserved at this dealership.

This dealership does not offer rentals.

For the welfare of our drivers, valets are not allowed for:
drivability concerns, safety issues or emergency scenarios.
Valets are also not allowed for insurance claims.

Requirements (ⓘ) Customers with an Ignition Interlock Device (IID) / Breathalyzer on their vehicles are automatically ineligible for loaners/rentals:

• Brand: Volkswagen Only
• Year: No Restriction
• Vehicle Mileage: No Restriction
• Total Duration: 18mins or more 
• Travel Distance for Pickup: Vehicle must be within 10 Miles from the dealership for pickup

Additional Policy Information:

• Drivers Departure Times: Refer to Xtime for availability
  (Arrival times could vary based on weather, location, traffic, etc.)

Requirements that must be disclosed:

• Vehicle will be picked up and delivered once service is complete (no loaners will be provided)