World Toyota
5800 Peachtree Boulevard
Atlanta, GA 30341
Hours of Operation
Monday-Friday: 7am - 7pm
Saturday: 7am - 5pm
Sunday: CLOSED
Hours of Operation
Monday-Friday: 7am - 7pm
Saturday: 7am - 5pm
Sunday: CLOSED
Hours of Operation
Monday-Saturday: 9am - 9pm
Sunday: 11am - 6pm (will be closed on 3/31)
Contact Form – Used to communicate with the dealership regarding customer requests/concerns/inquiries. [Wrap Code: will vary based on request]
Payment Option(s):
This dealership does not accept checks for parts or service.
. . Questions about payments should be referred to a service advisor.
This dealership offers flexible payment plans to finance parts or services. Details will be discussed by the advisor. . . Primary Partner: Sunbit - offers a “pay-over-time” option with 3, 6, or 12- month payment plans (approval based on credit). A down payment with a bank-issued debit card is required and a payment method for recurring payments will also be needed. After good payment history with Sunbit, some customers might receive a personalized invitation link to a Sunbit Card application. . .
Pre-Qualification Requirements
1) Email address,
2) State-issued ID or driver’s license, and
3) Bank-issued debit card.. .A payment method for recurring payments will also be needed.
Apply Online
apply.sunbit.com/ToyotaWorld
Access Account
my.sunbit.com/login
Inquiries / Contact
Website: sunbit.com/contact-us/
Email: support@sunbit.com
Phone: (855) 678-6248
FAQ: sunbit.com/im-a-consumer/customer-service/
Product/Coverage Cancellation:
Customers can cancel coverage for the following products sold by the dealership: Please be advised that ResistAll/NG2 Protection products are non-cancellable.*
Products that can be canceled:
Items needed to cancel product:
Inquiries / Contact:
Website: Dealership website (Finance tab)
Email: customercancellations@group1auto.com
Phone: (713) 360-5488
Other Dealership Information:
This dealership does not have charging stations onsite. To find the nearest charging location click here
Brand Information:
Disclaimer: Data on this page applies to vehicle(s) purchased in the United States.
Information may not be applicable for vehicle(s) purchased out of the country.
Warranty and Service/Maint. Plan information can be verified by internal SDC Teams. Please have vehicle information (including VIN) and item(s) you need verified ready.
- Helpline: For over-the-phone assistance, contact the Helpline
Complimentary services: Due to COVID-19, Toyota Care coverage for vehicles purchased from March 1, 2018 – May 31, 2020 has been extended for an additional 4 months or 3,000 miles. ToyotaCare (Complimentary) : The ToyotaCare plan covers normal factory scheduled maintenance for 2 years or 25,000 miles, whichever occurs first. ToyotaCare-Recommended Services Include: Pre-paid maintenance plans can be purchased through Finance and can be verified by a service advisor OR by the in-house Telematics Team (x6008). ToyotaCare Plus (Prepaid) : Plans range from 3 years or 35,000 miles all the way up to 5 years or 75,000 miles. Plans may include the following: Toyota Auto Care Classic (Prepaid) : Plans last for up to 4 years or 55,000 miles, whichever occurs first. Plans may include the following: Transferability: Coverage on prepaid plans can be transferred once from the original owner to a private party; this excludes dealers. A $50 transfer fee applies. Maintenance is typically due every 5,000 miles or 6 months, whichever occurs first To view Service schedules without creating profiles in Xtime click here To view Warranty information click here. Warranty coverage can be verified by a service advisor OR by the in-house Telematics Team (x6008). To view Owner’s Manual click here To access visual guide for Toyota lineup click here Technology – Entune Toyota Entune™ – Brings a number of widely-demanded features to vehicles throughout the brand’s lineup. New Toyota vehicles equipped with the advanced infotainment system will enjoy a complimentary subscription. Entune features includes access to traffic, weather, sports scores, stocks, and fuel prices via subscription through SiriusXM. Dashboard Visual Guide Color Basics: Frequently Asked Questions Retail gasoline stations in the United States sell three main grades of gasoline based on the octane level:
If the octane rating used is less than required, damage to the engine may occur and may void the vehicle warranty. Customers can confirm the information on the lists by checking their owner's manual or by referring to the label on the inside of the fuel-filler door Source: eia.gov / fueleconomy.gov Quick Reference Oil Guide listed below: To view a list of Frequently Asked Questions directly from the Toyota site click here. To view a list of additional Product Protection Plans click here. Toyota Client Relations Scion: Complimentary services: Due to COVID-19, Toyota Care coverage for vehicles purchased from March 1, 2018 – May 31, 2020 has been extended for an additional 4 months or 3,000 miles. Scion Service Boost (Complimentary) : The plan covers normal factory scheduled maintenance for 2 years or 25,000 miles, whichever occurs first. Scion Service Boost -Recommended Services Include: Pre-paid maintenance plans can be purchased through Finance and can be verified by a service advisor OR by the in-house Telematics Team (x6008). Maintenance is typically due every 5,000 miles or 6 months, whichever occurs first To view Service schedules without creating profiles in Xtime click here To view Warranty information click here. Warranty coverage can be verified by a service advisor OR by the in-house Telematics Team (x6008). To view Owner’s Manual click here Toyota discontinued the Scion Brand in 2017. To access visual guide for the new lineup click here Infotainment/Interior technology information for this Brand could not be located – refer to an advisor for inquiries Dashboard Visual Guide Color Basics: Frequently Asked Questions Retail gasoline stations in the United States sell three main grades of gasoline based on the octane level:
If the octane rating used is less than required, damage to the engine may occur and may void the vehicle warranty. Customers can confirm the information on the lists by checking their owner's manual or by referring to the label on the inside of the fuel-filler door Source: eia.gov / fueleconomy.gov To view a list of Frequently Asked Questions directly from the Toyota site click here. To view a list of additional Product Protection Plans click here. Scion Client Relations
Toyota:
The Scion iA, iM and FR-S have officially joined the Toyota family as the Yaris iA, Corolla iM and 86.
Personnel:
Personnel Image(s): Click here for “Meet Our Staff” images
Service Drive Ext: 6389
Some individual extensions/voice messages might not be set up or recently changed (ⓘ)Calling the group extension ensures a response from the Service Drive. If this is not successful, send a Contact Form.
Service Drive Link: Select group/individual to communicate with the dealership.
Alaina Conner
Alana Collins
Alexander Machado
Cameron Bell
Cristopher Aguilar
Dean Ron
Eric Matson
Glen Knox
Isaiah Campbell
Jeffrey Venable
Joseph Chillous
Justin Streeter
Kory Cunnea
Leonardo Castillo Martinez
Philip Vo
Rahel Atsemet
Roemello Williams
Ronnell Rhodes
Sebastian Gamez
Sonny Howard
Timothy Clark
Tyron Ross
Yasmine Medina
Management Team:
Service Manager – Criston Alexander
Service Manager – Andrew Yi (Korean Speaker)
Service Manager – John Pitera
General Manager – Curtis Smith
Other Dealership Personnel:
Collision Manager - David Newsom
Parts Asst. Manager - Rudy Hidayat
Referrals:
Roadside Assistance
Towing: Advise customers to have tow driver deliver keys directly to staff on the Service Drive; If towing outside of normal service hours see Transportation Tab (ⓘ)Drop Off & Early Bird/After Hours
Toyota Roadside Assistance will tow the vehicle from public roadways (ⓘ) No unsurfaced roads or tracks, made of materials such as sand, gravel, riverbeds, mud, snow, rocks, and other natural terrain. to the nearest Toyota dealership; additional charges may apply if a customer requests a further location. See link below for additional exclusions/restrictions that may apply. . . (800) 444-4195
The third party service provider(s) listed below can tow a vehicle to this dealership. However, customers are advised to check their insurance policy for possible roadside coverage. If a vehicle was involved in a collision/accident and also requires service it must be taken to the collision center first for repairs (see Collision drop down). . . Statewide Wrecker Service
(770) 279-8424
Distance from Dealership: within 15 miles
Collision:
Insurance Claims To possibly avoid upfront costs, customers should file an insurance claim (ⓘ) Coverage/Compensation can be submitted for Collision, Accident, Vandalism or Theft based on the customer's policy prior to arranging repairs. The insurance provider will determine cost (if any) for towing/repairs based on insurance coverage. If repairs are done prior to starting a claim, the customer may be responsible for all costs and for obtaining reimbursement (if any) from their policy provider. Collision and Service Inquiries If a vehicle was involved in a collision/accident and also requires maintenance service it must be taken to the collision center for repairs first. The collision center will coordinate service. Customer Pay/Cost Inquiries
GP1 Collision Centers offer complimentary visual inspections and estimates. If a customer later decides to file an insurance claim additional fees may apply.
For cost inquiries from a third party collision center, the customer will need to speak with that facility directly.
Vehicles must be taken to the Service Dept for the following instances: Customers leasing a vehicle are required to take their vehicle into a certified collision center for any body work or collision repair. Below are eligible locations customers can use or they can have their insurance provider recommend a repair facility. . . World Toyota Collision Center of Atlanta If the customer has warranty coverage, refer them to their provider.
5800 Peachtree Industrial Blvd.
Atlanta, GA 30341
(678) 547-9180
Distance from Dealership: within 5 miles
Remote CSR (ⓘ) In-house Collision Team (x7098-3124)
For warm transfers, contact the team.
All Spanish or Saturday requests require a form.
Contact Form
If team is unavailable, submit a Remote CSR Form
Vehicle Locators:
Some manufacturers offer a "locate your parked vehicle" feature accessible through their app. To view a list of manufacturers that offer this feature, click here.
A vehicle could be towed to an impound lot for a number of reasons such as being illegally parked, left behind due to inclement weather, street cleaning, or abandonment. City/County Towing Database (ⓘ) Some metro locations have publicly accessible systems that track impounded/towed vehciles.: None found Additional Information:
If a vehicle is suspected stolen, the customer should contact authorities immediately. If an owner is enrolled in an additional security plan offered by the manufacturer or third party, police will coordinate with the provider to locate the stolen vehicle. Additional Information:
(police report can be filed through the app)
Scheduling Preferences:
Select the appropriate team and schedule with UNSPECIFIED unless the customer has a preferred advisor
Supported Makes:
- Toyota
- Scion
Special Instruction:
- 2020 Supras or Newer – Require substantially more time to service; please encouraged Drop off/Rideshare.
Carry Overs:
Visits scheduled Monday-Friday after 6pm or on Saturday after 4pm may carry over to the next business day.
Accessories (ⓘ)A vehicle accessory is an additional part or fitting that is attached to or carried by the vehicle to enhance performance or comfort.: Schedule as allowed Appearances: If customer has coverage for any of the items below, refer them to their warranty company (see REFERRALS tab).
If customer is paying out of pocket or using insurance, refer to Collison Center (see REFERRALS tab).
Schedule as allowed
Car Washes and Exterior Details cannot be performed in rainy/snowy weather or freezing temperatures (32 °F or lower). To see weather forecast, click here. . . Complimentary Car Wash: Detail Option(s): This dealership does not offer Detail services.
Deals/Offers cannot be combined (ⓘ) Only one allowed per service visit All items contain disclaimers; refer to actual offer for any restrictions. Coupons - must be presented at the time of write up - may be displayed with smart phone / tablet or printed. Max discount on any service without coupon proof is 10%. Promos - emailed and should not be offered/advertised to customers that do not have an available promo in their Xtime profile. Super Savings Day - occur monthly and have designated specials for specific days and services. Offers cannot be used at other locations. Recurring Offers - available for eligible customers (ex: senior citizens, military), but not necessarily advertised. Recurring offers do not expire unless specified.
Procedure: A qualified technician will inspect the vehicle to determine its service needs. Afterwards the service advisor will contact the customer to inform them of their findings and the necessary steps to repair the vehicle. To view examples of what is intended to be covered during a “Free Initial Diagnosis” click here
Please note the images above are examples – they are not the only icons that can depict emergency scenarios
Dedicated Express Lanes: No; all vehicles must use the same service entrance lanes.
An Ignition Interlock Device (IID) requires the driver to provide a breath sample before the engine will start. If the IID detects alcohol on the driver's breath, the engine will not start. The driver will be periodically required to provide breath samples to ensure the continued absence of alcohol in their system for ignition to remain on. Device installation, issues, removal: Maintenance/repairs on vehicles with IIDs:
Lost/Stolen Key(s): Spare/Additional Key(s) needed: The following is needed for all new keys or reprogramming (see Xtime for programming price): Key fob batteries: Lockout:
Supported Makes: Non-Supported Makes: Coming Soon
Pre-Purchase or Pre-Buy Inspections are NOT performed at this dealership
Radio Codes: Toyota does not have radio codes Navigation Updates: Customer must purchase the updated disc online (toyota-mapupdates.eu) or though the parts dept. – instructions will be provided to perform update.
Schedule as Allowed
Procedure: Requirements that must be disclosed: Additional Information: Source: cleanairforce.com
Repairs: Replacements/Inquiries/Availability: To see ways of verifying purchase of a Tire/Wheel protection plan click here. Nitrogen (ⓘ) A nitrogen-filled tire will likely have a green-colored valve cap or include an N2 emblem: TPMS Light (ⓘ) Alerts drivers when inadequate tire pressure is detected. Inproperly inflated tires can cause premature treadwear and possible unsafe driving conditions. : Reasons the light may turn ON: What drivers should do:
TPMS Light
Possible Reason
Could Cause
ON
Underinflation (or tire leak)
Sluggish tire response, decreased fuel economy, and could lead to blowouts
ON and OFF
Fluctuating Weather
No issues - An drop in temperature causes the light to turn on; the light may turn off when pressure increases during the day due to rising temperature and/or heat generated from driving the vehicle
Flashes when starting and remains ON
Not Functioning Properly
Incorrect readings that can lead to unsafe driving conditions
Vehicles impacted by vandalism (ⓘ) Vandalism is when a person intentionally damages the property of another. should be referred to World Toyota Collision Center of Atlanta (REFERRALS; 678-547-9180). If a customer has Comprehensive Insurance (to see coverage details click here) they should reach out to their provider first. Internal Damage (regardless of an insurance claim or customer pay): Schedule as Allowed Examples: External Damage (regardless of an insurance claim or customer pay): Refer to World Toyota Collision Center of Atlanta (REFERRALS; 678-547-9180). Examples: If the damage affects both, refer to World Toyota Collision Center of Atlanta (REFERRALS; 678-547-9180). (they will coordinate with Service).
Flood/Water Damage: Hail Damage:
Windshield/glass work, including tinting, cannot be performed during Holidays or during rainy/snowy weather; to see the weather forecast, click here. Repairs/replacements are NOT covered by warranty. To avoid a direct charge, advise customer to contact insurance provider for repair/replacement coverage. . . Windshield (Front/Rear): Repairs can be done if: Window Tinting:
Recalls:
Disclaimer: The term “recall” is an internal SDC placeholder that includes, but is not limited to recalls, campaigns, warranty enhancements, or settlements.
Scheduling Instructions: Can't Schedule? Don't forget to troubleshoot!
If you still can't book - Submit Contact Form
Recall information can be verified by internal SDC Teams. Please have vehicle information (including VIN) and item(s) you need verified ready.
Additional Recall Information:
The National Highway Transportation and Safety Administration (NHTSA) is a government agency created to help inform customers of reported issues regarding their vehicles. It is a national database for all manufacturers. GP1 uses this site as a backup to the manufacturers recall page.
Recall titles in Xtime contain a combination of searchable identifiers:
Recall #NHTSA – if applicable
Manufacturer # – if known
Brief Description of Concern – as obtained from NHTSA
Ex. Recall #16V000 (123) Takata Airbag
Ex. ZE7 Oil Consumption Warranty Enhancement
Definitions/FAQs:
VIN locations
There are three recall status types that might display after you look up a VIN for safety recalls:
Searchable by VIN:
After the expiration date, inspection/repair will be done at the owner’s expense.
Not Searchable by VIN:
After the expiration date, inspection/repair will be done at the owner’s expense.
Toyota / Scion Client Relations
Transportation:
Towing: Advise customers to have tow driver deliver keys directly to staff on the Service Drive; If towing outside of normal service hours see Early Bird/After Hours section. Drop Offs: Early Bird/After Hours:
Wait times for repairs will vary widely since an accurate repair/wait time cannot be determined until diagnosis has been performed by the technician.
Conducted By: Lyft Operates: During Normal Service Hours Duration: See Below Travel Distance: 7 Miles
1. Do Not Schedule standalone maintenance services regardless of duration
2. Do Not Schedule Diag services regardless of duration (vehicle must be inspected before Lyft can be arranged)
A complimentary loaner cannot be reserved at this dealership.
This dealership does not have Rentals.
This dealership does not have a courtesy Valet/Pick Up & Delivery Program.