990 E Interstate 30
Rockwall, TX 75087
Ext to Service: 6370
Parts Department: 7098-4470
Sales: (877) 475-2260
Monday-Friday 7am to 6:30pm
Saturday 7am to 4pm
Ford: (800) 241-3673
Lincoln: (800) 521-4140
Please inform customers that they must present all coupons at the time of service write-up!
Service Drive Extension: 6370
This extension will call all advisors.
Service Drive Email Link: Right click here to copy all email addresses.
This link will reach the entire service team.
Floyd Humes 7405-2262
Jacklyn “Jackee” Allen 7405-2239
Jerry Jones 7405-2259
Stephanie Schulten 7405-2267
Ruddy Sosa 7405-2266
Brad Stephens 7405-2261
Service Manager – Wayne Osborn 7405-2263
General Manager – Jeffrey Hicks 7405-2207
Vehicles still covered under Roadside Assistance:
- 5 years or 60,000 miles, whichever comes first.
- For 2013 and newer:
No vehicle age or mileage restrictions (Original owner/non-transferable).
- For 2007-2012:
6 years or 70,000 miles, whichever comes first.
Vehicles no longer covered under Roadside Assistance:
Chub’s Towing & Recovery
- If using a referred towing company, charges can be billed directly to the customers’ Repair Order (RO).
- If using a non-referred towing company, payment maybe required by the towing company upon delivery.
Contact an advisor if a customer is requesting a specific service needing parts, this will help the service drive prepare for when the customer arrives, or if the parts are on back order they can schedule the customer accordingly.
Call Parts and check for availability. Send a courtesy email to the Service Manager with the customer’s details
Due Bill/We Owe:
Same Day Appointments:
Squeaks, Rattles, and Noises Cutoff Times:
- Verify VIN
- Refer to Xtime; enter recall title/number, follow scheduling instructions by clicking the information icon.
- If not found, follow instructions on Factory Recall Campaign information icon.
The National Highway Transportation and Safety Administration (NHTSA) is a government agency created to help inform customers of reported issues regarding their vehicles. It is a national database for all manufacturers. GP1 uses this site as a backup to the manufacturers recall page.
Recall titles in Xtime contain a combination of searchable identifiers:
Recall #NHTSA – if applicable
Manufacturer # – if known
Brief Description of Concern – as obtained from NHTSA
Ex. Recall #16V000 (123) Takata Airbag
Ex. ZE7 Oil Consumption Warranty Enhancement
Vehicle Identification Number (VIN)
What do the results of my VIN Look up Mean?
Searchable by VIN:
Limited Service Campaign (LSC) / Special Service Campaign (SSC)
Not Searchable by VIN:
Technical Service Bulletin (TSB):
Customer Support Program (CSP) / Warranty Enhancement Program (WEP):
Limited Customer Support Program/ Limited Warranty Enhancement Program:
Drop Off & Early Bird/After Hours:
Valet/Pick Up & Delivery: