6000 19th St
Lubbock, TX 79407
Ext to Service: 6320 or (806) 793-2727
Parts Department: 7603-2951
Sales: (888) 848-7684
Monday-Friday 7am to 6pm
Saturday 8am to 3pm
Please inform customers that they must present all coupons at the time of service write-up!
They will take an expired coupon up to 1yr old that was sent by them. They will match competitor coupons.
Details and pricing available upon request. Warm Transfer the call to an advisor, or if one is not available, please send an email.
Service Drive Extension: 6320
This extension will call all advisors.
Service Drive Email Link: Right click here to copy all email addresses.
This link will reach the entire service team.
Matthew Walker 7603-2228
Brandi Balawejder 7603-2225
Glenn Norris 7603-2272
Ryan Abbott 7603-3311
Anthon Rodriguez 7603-2229
Tanner Knott 7603-2223
Brandon Matthes 6320
Service Drive Manager –Michael ‘Mike’ Purser 7603-2224
Service Director – Cary ‘Shane’ Rogers 7603-2221
General Manager – Adam Scott 7603-4001
Vehicles still covered under Roadside Assistance:
- 5 years or 60,000 miles, whichever comes first.
- For 2013 and newer:
No vehicle age or mileage restrictions (Original owner/non-transferable).
- For 2007-2012:
6 years or 70,000 miles, whichever comes first.
Vehicles no longer covered under Roadside Assistance:
- If using a referred towing company, charges can be billed directly to the customers’ Repair Order (RO).
- If using a non-referred towing company, payment maybe required by the towing company upon delivery.
Minor Dents, Scratches, Dings, Rock Chips, Windshields:
Schedule with UNSPECIFIED unless customer has a preferred advisor
For Events, select the Event Team and schedule with UNSPECIFIED
If they have a preferred advisor, please schedule at the time requested – if time slot is taken please offer alternate time slot (for the day the customer is requesting) if nothing is available please offer another date/time with the preferred advisor.
If no preferred advisor, schedule with “UNSPECIFIED” advisor by accommodating the clients requested drop off time – if time slot is taken please offer alternate time slot/day.
Diagnostic Concern/Warranty Work:
Due Bill/We Owe:
Same Day Appointments:
Squeaks, Rattles, and Noises Cutoff Times:
- Verify VIN
- Refer to Xtime; enter recall title/number, follow scheduling instructions by clicking the information icon.
- If not found, follow instructions on Factory Recall Campaign information icon.
The National Highway Transportation and Safety Administration (NHTSA) is a government agency created to help inform customers of reported issues regarding their vehicles. It is a national database for all manufacturers. GP1 uses this site as a backup to the manufacturers recall page.
Recall titles in Xtime contain a combination of searchable identifiers:
Recall #NHTSA – if applicable
Manufacturer # – if known
Brief Description of Concern – as obtained from NHTSA
Ex. Recall #16V000 (123) Takata Airbag
Ex. ZE7 Oil Consumption Warranty Enhancement
Vehicle Identification Number (VIN)
What do the results of my VIN Look up Mean?
Searchable by VIN:
Limited Service Campaign (LSC) / Special Service Campaign (SSC)
Not Searchable by VIN:
Technical Service Bulletin (TSB):
Customer Support Program (CSP) / Warranty Enhancement Program (WEP):
Limited Customer Support Program/ Limited Warranty Enhancement Program:
Drop Off & Early Bird/After Hours:
Valet/Pick Up & Delivery: