Complimentary services:

• No information was found about complimentary services for this Brand.

Mercedes-Benz Prepaid Maintenance: Coverage of services/packages vary based on plan purchased.

• If the vehicle is less than one year old and has fewer than 10,000 miles, customer can purchase a two-, three-, or four-year package.
• If the vehicle is from one to seven years and has fewer than 80,000 miles, customer can purchase a two- or three-year package.

Once all services have been redeemed, a customer can purchase additional maintenance packages, as long as their vehicle has fewer than 80,000 miles at the time of purchase.

Mercedes-Benz Essential Care Plan (Prepaid) : Available for vehicles seven years old or older, the Mercedes‑Benz Essential Care Plan allows for a predetermined oil-change interval schedule, so customers know your engine is getting the care it deserves.

Maintenance is typically due every 10,000 miles or 12 months, whichever occurs first.

Schedule A outlines services performed at 10,000 miles or one year, whichever comes first (10k, 30k, 50k, 70k, 90k, etc)

Schedule B outlines services performed at 20,000 miles or two years, whichever comes first (20k, 40k, 60k, 80k, etc)

To view quick reference maintenance schedules click here

To view Warranty information click here.

To view Owner’s Manual click here

To access visual guide for Mercedes-Benz lineup click here

Technology – Mercedes-Benz mbrace

Mercedes-Benz mbrace – Mercedes-Benz mbrace for 2016 and newer vehicles is a collection of services and features - available in four distinct packages:

• Remote Access: Remote access from your phone/computer, vehicle locating & tracking - Standard for the first 5 years.
• Safety & Security: Automatic collision & alrm notification, SOS call capabilities, etc - 6-month free trial, $199/year thereafter.
• Travel & Assistance: MB Concierge, location based traffic/weather - 3-month free trial, $20/month thereafter.
• Entertainment: In-vehicle WiFi hotspot, TuneIn Radio, iHeart radio - 3-month free trial, $18/month thereafter.

Similar services are also offered via mbrace for 2013-2015 vehicles - to see those features click here

Mercedes me Mobile App – Powered by mbrace, Mercedes me connect allows drivers to utilize many of their free mbrace Connect features, including Remote Start, Lock/Unlock, Send2Benz, and Vehicle Monitoring - all from the Mercedes me app. Plus, they can log in to view manuals, maintenance info, how-to videos, financial terms, and more.

Fleet: Group of motor vehicles owned or leased by a business, government agency or other organization rather than by an individual or family.

Commercial: Any type of motor vehicle used for transporting goods or paid passengers.

To see a list of MB Fleet/Commercial vehicles click here
To see a list of Sprinter and Metris Fleet/Commercial vehicles click here

Color Basics:           

• Red indicates a potentially serious problem or safety issue, but Red may also indicate an important reminder. If it is flashing, it is important and could be unsafe to drive.
• Yellow/orange mean something needs to be serviced or repaired soon. If it is flashing, it is important and could be unsafe to drive.
• Green or Blue is only telling you that a system is on or operating.

Retail gasoline stations in the United States sell three main grades of gasoline based on the octane level:

• Regular (ⓘ) Tooltip content - the lowest octane fuel (generally 87-88).
• Mid-Grade (ⓘ) Tooltip content - the middle range octane fuel (generally 89–90).
• Premium (ⓘ) Tooltip content  - the highest octane fuel (generally 91–94).

If the octane rating used is less than required, damage to the engine may occur and may void the vehicle warranty.

Customers can confirm the information on the lists by checking their Owner’s Manual or by referring to the label on the inside of the fuel-filler door

Source: eia.gov / fueleconomy.gov

• Oil viscosities may vary by model.
• See Owner’s Manual  for exact oil type based on vehicle model (0W-40/5W-30/etc.).

To view a list of Frequently Asked Questions directly from the Mercedes Benz site click here.

To view a list of additional Product Protection Plans  click here.

Client relations (ⓘ) Manufacturer reps can assist customers with general inquiries, recall concerns, complaints, etc. can be reached in multiple ways.  To see options click on the supported brand: Mercedes-Benz

Contact information is typically located at the bottom of the linked page.

Customer Service Associate Team: Right click here to copy all email addresses.

This link will reach the entire team.

Customer Service Associates (CSA):

Receptionist - Patricia Setliff

Service Admin - Claudia Pendley

BDC Manager - Daniel Placencia

Product Concierge:

Alvaro (Sunny) Cardenas 

Parts Desk: Right click here to copy all email addresses.
This link will reach the entire team.

Parts Associate - Jason King

Parts Manager - Josh Welborn

Roadside Assistance will tow the vehicle from public roadways (ⓘ) No unsurfaced roads or tracks, made of materials such as sand, gravel, riverbeds, mud, snow, rocks, and other natural terrain. to the nearest dealership; additional charges may apply if a customer requests a further location. See link below for additional exclusions/restrictions that may apply.

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Mercedes-Benz Roadside Assistance

(800) 367-6372

• For Towing Service:
  Unlimited years / unlimited miles, as long as the repair is performed at a MB Dealership.
• For Sign & Drive Services (Flat, Fuel, or Jump Start):
  New Vehicles: 4 years or 50,000 miles, whichever comes first.
  Certified Pre-Owned Vehicles: 5 years from the original in-service date, with no mileage restrictions.

Sprinter Roadside Assistance

(800) 367-6372

• 3 years or 36,000 miles, whichever comes first.
  

The third party service provider(s) listed below can tow a vehicle to this dealership. However, customers are advised to check their insurance policy for possible roadside coverage.  If a vehicle was involved in a collision/accident and also requires service it must be taken to the collision center first for repairs (see Collision drop down).

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Five Star Wrecker Service
(830) 981-9198
Distance from Dealership: within 5 miles

• If using a referred towing company, charges can be billed directly to the customers’ Repair Order (RO).
• If using a non-referred towing company, payment maybe required by the towing company upon delivery.

Insurance Claims

To possibly avoid upfront costs, customers should file an insurance claim (ⓘ) Coverage/Compensation can be submitted for Collision, Accident, Vandalism or Theft based on the customer's policy  prior to arranging repairs. The insurance provider will determine cost (if any) for towing/repairs based on insurance coverage. If repairs are done prior to starting a claim, the customer may be responsible for all costs and for obtaining reimbursement (if any) from their policy provider.

Collision and Service Inquiries

If a vehicle was involved in a collision/accident and also requires maintenance service it must be taken to the collision center for repairs first. The collision center will coordinate service.

Customer Pay/Cost Inquiries

• GP1 Collision Centers:
  GP1 Collision Centers offer complimentary visual inspections and estimates. If a customer later decides to file an insurance claim additional fees may apply.

• Third Party Collision Centers:
  For cost inquiries from a third party collision center, the customer will need to speak with that facility directly.

Below are eligible locations customers can use or they can have their insurance provider recommend a repair facility.

Caliber Collision - Boerne
31145 IH-10 West Suite 200
Boerne, TX 78006
(830) 981-5550
Distance from Dealership: within 5 miles

Do not book appointments for collision repairs.

Warm transfer to Caliber Collision for claim handling. Loaners are not offered for collision repairs.

Additional Information:

• Customers leasing a vehicle are required to take their vehicle into a certified collision center for any body work or collision repair. 
• Customers should contact their leasing company to report accidents/damages.

Some manufacturers offer a "locate your parked vehicle" feature accessible through their app. To view a list of manufacturers that offer this feature, click here.

A vehicle could be towed to an impound lot for a number of reasons such as being illegally parked, left behind due to inclement weather, street cleaning, or abandonment. 

City/County Towing Database (ⓘ) Some metro locations have publicly accessible systems that track impounded/towed vehciles.: None found

• Customers who suspect their vehicle was towed should contact whichever police department has jurisdiction in the place where the car was towed from (all wrecker services notify local police).

Additional Information:

• Impounded from a private property/business.
  1. Look for towing signs on the property, or ask the property owner which wrecker service they used to tow vehicles. 
  2. Owners can also contact whichever police department has jurisdiction in the place where the car was towed from (all wrecker services notify local police).

If a vehicle is suspected stolen, the customer should contact authorities immediately. 

If an owner is enrolled in an additional security plan offered by the manufacturer or third party, police will coordinate with the provider to locate the stolen vehicle.

• Stolen Vehicle Locator -  To view a list of manufacturers that offer this feature, click here.
• Lojack Enabled - Customer should report the theft through Lojack
  (police report can be filed through the app). 

Additional Information:

• If not enrolled in any additional security plans - Customers will need to contact whichever police department has jurisdiction in the place where your car was stolen and report the theft.

Schedule as allowed

If customers have inquiries about a call they received or a missed call please refer to the priority notes or the communication logs.

• TeleService: This dealership does not have an SDC telematics team reaching out to customers.

Car Washes and Exterior Details cannot be performed in rainy/snowy weather or freezing temperatures  (32 °F or lower). To see weather forecast, click here.

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Coupons - must be presented at the time of write up - may be displayed with smart phone / tablet or printed. Max discount on any service without coupon proof is 10%.

• Available: To all (via online or mailers).
• Current Online Specials:  Click Here for Current Online Coupons/Specials.
• Competitor Coupons: Accepted – from local competitor coupons.
• Expired Coupons: Accepted - up to 30 days. 

Promos - emailed and should not be offered/advertised to customers that do not have an available promo in their Xtime profile.

• Available: For specific customers/vehicles (via email or Xtime).
• Current Promos: Vary - if a customer is eligible for a promo it will be listed in a "Promotions" drop-down when scheduling. If eligible, add to service visit.
• Competitor Promos: Promos are only offered via Xtime. 
• Expired Promos: Expired promos will not appear in Xtime (no longer valid).

Super Savings Day - occur monthly and have designated specials for specific days and services. Offers cannot be used at other locations.

• Available: To all (via online or mailers).
• Current Super Savings Day: Vary - see (SDC) Super Savings Day & FAQs for offers.
• Competitor Super Savings Day: Not Accepted – only available for the specified store.
• Expired Super Savings Day: Not Accepted – only available for the specified date(s).

Recurring Offers - available for eligible customers (ex: senior citizens, military), but not necessarily advertised. Recurring offers do not expire unless specified.

• This dealership does not have any recurring offers.

• Schedule as Allowed - If there is no availability, notify the customer they can come in, but wait time/repair time cannot be guaranteed (vehicle must be inspected first).
• Submit Contact Form only if there is no availability and customer will be coming in.
• Refer to Roadside Assistance; (Multiple options; See REFERRALS) to verify jump start/towing coverage, if needed.

Please note the images above are examples – they are not the only icons that can depict emergency scenarios

Dedicated Express Lanes: No; all vehicles must use the same service entrance lanes.

Approved Express Services:

• Air and Cabin Filters Replacement.
• Complimentary Battery test.
• Complimentary Multi-point Inspection.
• Exterior Bulbs.
• FIRST A and B service (Non AMG & Non SPRINTER).
• Fluid levels (inspected and filled as needed).
• One customer pay tire Replacement.
• State Inspection.
• Tire Rotation.
• Wiper Blade Replacement.

An Ignition Interlock Device (IID) requires the driver to provide a breath sample before the engine will start. If the IID detects alcohol on the driver's breath, the engine will not start. The driver will be periodically required to provide breath samples to ensure the continued absence of alcohol in their system for ignition to remain on.

Device installation, issues, removal:

• Do Not Schedule (dealership is not authorized to work on this device).
• Refer customer to Texas DPS for authorized locations.

Maintenance/repairs on vehicles with IIDs: 

• Schedule as waiters only (ⓘ) Customers with an Ignition Interlock Device (IID) / Breathalyzer on their vehicles are automatically ineligible for loaners/rentals and submit Contact Form.

• Do Not Schedule.
• Refer to the Sales Dept. (Ext. 7514-2953).

This dealership does not have a Loyalty program.

• Pre-Purchase / Pre-Buy Inspections (ⓘ) Customer is wanting to buy a third party vehicle and would like vehicle inspected before buying.: Schedule as Allowed; Refer to Xtime for pricing and conditions.
• Appraisals / Cash Offers (ⓘ) Customer is wanting to sell vehicle to dealership.: Do Not Schedule, refer to Sales (Ext: 5439).

Radio Codes:

• Radio Codes can be given over the phone, refer to an advisor for assistance.

Navigation Updates:

Customer can purchase the updated disc online (mb.navigation.com) or though the parts dept.

• If dealership assistance is needed, schedule as allowed.

Schedule as Allowed

Procedure:

• Schedule as allowed; however walk-ins are accepted (ⓘ) Due to limited walk-in availability, scheduled visits are highly encouraged..

Requirements that must be disclosed:

• Refer to Xtime information icon.
• Walk-ins - wait times cannot be guaranteed (first come, first serve).

Additional Information:

• Emissions testing is only required for some metro counties.
• New cars are good for two years, after which any applicable inspections are required annually.
• Vehicle Inspection History - verify the history of a Texas vehicle inspection (VIN required)
  Only history through the end of the previous day or older is available.

Source: dps.texas.gov

For questions about Vehicle Registration/Renewals see Dealership Information Tab

Refer to Alvaro (Sunny) Cardenas (Technology Specialist) for customers needing assistance with how to use:

• Navigation.
• Bluetooth.
• Hands Free Dialing.
• Audio System.
• Voice Commands.
• Cruise Control.
• Climate Control.
• Smart Access System.

If customers are reporting that any of the items above are not working, please schedule a service visit with an advisor.

Vehicles impacted by vandalism (ⓘ) Vandalism is when a person intentionally damages the property of another. should be referred to Caliber Collision - Boerne (REFERRALS; 830-981-5550). If a customer has Comprehensive Insurance (to see coverage details click here) they should reach out to their provider first.

If the damage affects both, refer to Caliber Collision - Boerne (REFERRALS; 830-981-5550). (they will coordinate with Service). 

Saturday:

• MB - Schedule as allowed, please note repairs/diagnostics could carry over to the next business day. Advisor will provide more information during initial meet.
• Sprinter - Only walk-ins allowed (no appointments), please note repairs/diagnostics could carry over to the next business day. Advisor will provide more information during initial meet.

Sunday: Service Dept. CLOSED

Windshield/glass work, including tinting, cannot be performed during Holidays or during rainy/snowy weather; to see the weather forecast, click here.

Client relations (ⓘ) Manufacturer reps can assist customers with general inquiries, recall concerns, complaints, etc. can be reached in multiple ways.  To see options click on the supported brand: Mercedes-Benz

Contact information is typically located at the bottom of the linked page.

Drop Offs:

• Customer will have their own transportation.

Early Bird / After Hours:

• Advise customer to use the envelopes provided to place their keys in the drop slot located on the side gate of the dealership.
• To locate, turn into side entrance from Scenic Loop Road which is shared entrance to Caliber Collision. 
• Customers should sign the envelope to authorize repairs.

Wait times for repairs will vary widely since an accurate repair/wait time cannot be determined until diagnosis has been performed by the technician.

Conducted By: Dealership and Lyft (as needed at no cost)

Operates: During Normal Service Hours

Travel Distance: 15 Miles 

Requirements (ⓘ) Customers with an Ignition Interlock Device (IID) / Breathalyzer on their vehicles are automatically ineligible for loaners/rentals:

• Brand: Mercedes-Benz only (excludes Sprinter/Smart/Metris make and models).
• Year: No Restriction Provided.
• Vehicle Mileage: No Restriction Provided.
• Total Duration: See below.

1.  Factory Maintenance package - allowed regardless of duration (10k,20k,30k, etc...); Contact the helpline if override is needed.
2.  A la carte services - allowed only if visit is 37min or more

Additional Policy Information:

• Sprinter/Metris - Does not qualify for a loaner. Submit Contact Form if a customer requests a loaner.

Requirements that must be disclosed:

• Driver Must be 18 yrs. or Older.
• Valid Driver’s License.
• Valid Major Credit Card (ⓘ) Major credit card networks: Visa, Mastercard, American Express or Discover. Not Accepted: Debit, pre-paid, or digital cards (regardless of network logo on card).

For security reasons, customer must present the items listed above each time a Service Loaner is released.

Early/Late Loaner Pickup:

• Loaner will only be available at scheduled date and time of service.

Loaner Models:

• This dealership did not provide information regarding models.

If a certain model must be reserved- a manager will need to be notified to see if accommodations can be met.

Additional Policy Information (to be disclosed by advisors):

• Returns: Loaners must be returned within 24 hours of being notified service is complete. – Subject to a $89.95/Day Charge added to invoice.

This dealership does not have Rentals

For the welfare of our drivers, valets are not allowed for:
drivability concerns, safety issues or emergency scenarios.
Valets are also not allowed for insurance claims.

Requirements (ⓘ) Customers with an Ignition Interlock Device (IID) / Breathalyzer on their vehicles are automatically ineligible for loaners/rentals:

• Do Not Schedule.
• Valet services must be scheduled/modified/cancelled by the dealership - Submit Contact Form.
• Brand: Mercedes-Benz only (excludes Sprinter/Smart/Metris make and models).
• Year: No Restriction Provided.
• Vehicle Mileage: No Restriction Provided.
• Total Duration: See below.
  1.  Factory Maintenance package - allowed regardless of duration (10k,20k,30k, etc...); Contact the helpline if override is needed.
  2. A la carte services - allowed only if visit is 37min or more
• Travel Distance for Pickup: Vehicle must be within 15 Miles from the dealership for pickup.

Additional Policy Information:

• Driver Departure Times: Refer to Xtime for availability
  (Arrival times could vary based on weather, location, traffic, etc.).
  
• Sprinter/Metris: Does not qualify for Valet/PUD.

Requirements that must be disclosed:

• Driver Must be 18 yrs. or Older.
• Valid Driver’s License.
• Valid Major Credit Card (ⓘ) Major credit card networks: Visa, Mastercard, American Express or Discover. Not Accepted: Debit, pre-paid, or digital cards (regardless of network logo on card).

For security reasons, customer must present the items listed above each time a Service Loaner is released.

Loaner Models:

• This dealership did not provide information regarding models.

If a certain model must be reserved- a manager will need to be notified to see if accommodations can be met.

Additional Policy Information (to be disclosed by advisors):

• Returns: Loaners must be returned within 24 hours of being notified service is complete. – Subject to a $89.95/Day Charge added to invoice.

Program: The Mobile Assist program allows customers to arrange vehicle service at their home or office.

Dealership Participation: Yes

Requirements:

• Brand: Mercedes-Benz & Sprinter only
• Year: No Restriction Provided
• Vehicle Mileage: No Restriction Provided
• Eligible Service(s):
  • Recall #22V315 Brake Booster Corrosion initial inspections

Additional Requirements: 

• Same-day Mobile Assist not available (store will coordinate availability with customer)
• Radius: No Restriction Provided
• Location Arrival Times/Driver Departure Times: Will be discussed by coordinator.
  (Arrival times could vary based on weather, location, traffic, etc.)