Finance - Todd Vann

Roadside Assistance will tow the vehicle from public roadways (ⓘ) No unsurfaced roads or tracks, made of materials such as sand, gravel, riverbeds, mud, snow, rocks, and other natural terrain. to the nearest dealership; additional charges may apply if a customer requests a further location. See link below for additional exclusions/restrictions that may apply.

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Chevrolet Roadside Assistance

(800) 243-8872

• 5 years or 60,000 miles, whichever comes first.
  

GMC Roadside Assistance

(800) 462-8782

• 5 years or 60,000 miles, whichever comes first.
  

Buick Roadside Assistance

(800) 252-1112

• For 2013 and newer:
  6 years or 70,000 miles, whichever comes first.
• For 2012 or older:
  5 years or 100,000 miles, whichever comes first.

Cadillac Roadside Assistance

(800) 224-1400

• For 2013 and newer:
  6 years or 70,000 miles, whichever comes first.
  
• For 2012 or older:
  5 years or 100,000 miles, whichever comes first.

The third party service provider(s) listed below can tow a vehicle to this dealership. If a vehicle was involved in a collision/accident and also requires service it must be taken to the collision center first for repairs (see Collision drop down).

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Westway Towing
(281) 395-0695

Phillips Wrecker Service
(713) 780-0615

• If using a referred towing company, charges can be billed directly to the customers’ Repair Order (RO).
• If using a non-referred towing company, payment maybe required by the towing company upon delivery.

Instances where a vehicle must be taken to the Service Dept:

• Flood/Water damage
• Manufacturer Defects (ⓘ) Ex: Paint peeling/fading - within warranty and not involved in a collision/accident

Insurance Claims

To possibly avoid upfront costs, customers should file an insurance claim (ⓘ) Coverage/Compensation can be submitted for Collision, Accident, Vandalism or Theft based on the customer's policy  prior to arranging repairs. The insurance provider will determine cost (if any) for towing/repairs based on insurance coverage. If repairs are done prior to starting a claim, the customer may be responsible for all costs and for obtaining reimbursement (if any) from their policy provider.

Collision and Service Inquiries

If a vehicle was involved in a collision/accident and also requires maintenance service it must be taken to the collision center for repairs first. The collision center will coordinate service.

Customer Pay/Cost Inquiries

• GP1 Collision Centers:
  GP1 Collision Centers offer complimentary visual inspections and estimates. If a customer later decides to file an insurance claim additional fees may apply.

• Third Party Collision Centers:
  For cost inquiries from a third party collision center, the customer will need to speak with that facility directly.

Customers can request the location below for repairs or have their insurance carrier recommend a repair facility. See Collision Inquiries drop-down for instances where a vehicle must be taken to the Service Dept.

Sterling McCall Collision Center of Houston

6445 Southwest Freeway
Houston, TX 77074

(281) 588-5400

Accessories: Schedule as allowed

Appearances: Refer to Collision Center for Dents/Dings or Scratches (see REFERRALS tab)

• Paint:
  1. If a customer needs to purchase touch up paint, refer to parts department
  2. VIN number may be needed for exact paint match

Car Washes and Exterior Details cannot be performed in rainy/snowy weather or freezing temperatures (32 °F or lower). To see weather forecast, click here.

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Car Wash:

• Complimentary with service: Yes 
• Complimentary without scheduling a service: No, car washes can only be performed for vehicles coming in for service

Available Detail Options:

• Basic car wash & vacuum
• Interior Detail
• Exterior Detail
• Full/Complete Detail

Refer to Xtime for all pricing, durations, and package descriptions

Coupons - must be presented at the time of write up - may be displayed with smart phone / tablet or printed. Max discount on any service without coupon proof is 10%.

• Available: To all (via online or mailers)
• Current Online Specials:  Click Here for Current Online Coupons/Specials
• Competitor Coupons: Not Accepted 
• Expired Coupons: Not Accepted 

Promos - emailed and should not be offered/advertised to customers that do not have an available promo in their Xtime profile.

• Available: For specific customers/vehicles (via email or Xtime)
• Current Promos: Vary - if a customer is eligible for a promo it will be listed in a "Promotions" drop-down when scheduling
• Competitor Promos: Promos are only offered via Xtime 
• Expired Promos: Expired promos will not appear in Xtime (no longer valid)

Super Savings Day - occur monthly and have designated specials for specific days and services. Offers cannot be used at other locations.

• Available: To all (via online or mailers)
• Current Super Savings Day: Vary - see (SDC) Super Savings Day & FAQs for offers
• Competitor Super Savings Day: Not Accepted – only available for the specified store
• Expired Super Savings Day: Not Accepted – only available for the specified date(s)

Recurring Offers - available for eligible customers (ex: senior citizens, military), but not necessarily advertised. Recurring offers do not expire unless specified.

• This dealership does not have any recurring offers

• Schedule as Allowed
• Vehicle must be inspected (test drive may be required) – customers are encouraged to ride along with the tech/advisor in order to replicate noise concern
• Please encourage drop offs/Rideshare

No waiters for transmission diagnostics. 

Procedure:

• Complimentary initial diagnosis.

A qualified technician will inspect the vehicle to determine its service needs. Afterwards the service advisor will contact the customer to inform them of their findings and the necessary steps to repair the vehicle.

To view examples of what is intended to be covered during a “Free Initial Diagnosis” Click Here

• Do not Schedule
• Refer the customer to their salesperson

• Schedule as Allowed - If there is no availability, notify the customer they can come in, but wait time/repair time cannot be guaranteed (vehicle must be inspected first)
• Submit Contact Form only if there is no availability and customer will be coming in.
• Refer to Roadside Assistance (REFERRALS Tab) to verify jump start/towing coverage, if needed.

Please note the images above are examples – they are not the only icons that can depict emergency scenarios

This dealership does not have a separate area for Express. All vehicles must use the same service entrance lanes.

Commercial/Fleet/Company Vehicles:
This dealership did not provide information about this items, refer to an advisor for assistance.

Key fob batteries:

• Walk-ins allowed for key batteries – customer can stop parts department for replacement

Lockout:

• If the vehicle is under warranty - refer customer to roadside assistance

Lost/Stolen Key(s):

• Refer to parts for pricing/ordering
• If customer no longer has possession of keys vehicle must be towed in and new keys must be ordered

Spare/Additional Key(s) needed:

• Refer to parts for pricing/ordering
• All key fobs and spare keys must be brought in so all keys can be programmed 

The following is needed for all new keys or reprogramming (see Xtime for programming duration):

1. Registered owner must be present at location with vehicle.
2. Registered owner must be able to present current Driver’s License and proof of ownership (title/registration)

Do not schedule, refer to the Sales Dept.

Supported Makes:

• Cadillac
• Buick
• Chevrolet
• GMC
• Saab

Non-Supported Makes:

This dealership only performs state inspections on non-brand vehicles.

To find a nearby GP1 store by supported make, set map to full screen & use search box:

This dealership did not provide information about this item, refer to an advisor for assistance.

Radio Codes:
Cadillac vehicles do not have radio codes

Navigation Updates:
Customer must purchase the updated disc online (gmnavdisc.navigation.com) – instructions will be provided to perform update.

• If dealership assistance is needed, schedule as allowed

• Schedule as Allowed

Procedure:

• Schedule as allowed; however walk-ins are accepted.

Requirements that must be disclosed:

• Refer to Xtime information icon.
• Walk-ins - wait times cannot be guaranteed (first come, first serve).

Additional Information:

• Emissions testing is only required for some metro counties.
• New cars are good for two years, after which any applicable inspections are required annually.

Source: dps.texas.gov

For questions about Vehicle Registration/Renewals see Dealership Information Tab

Nitrogen:

Available, refer to advisor for pricing (customer may walk in)

Repairs:

• Schedule as allowed (inspection of tires(s) needed to determine if repair is possible)
• If a customer is concerned about safety/drivability offer towing (see REFERRALS tab)

Replacements/Inquiries/Availability:

This dealership did not provide information about this item, refer to an advisor for assistance.

Run Flats:

If a vehicle does not have a spare tire, it could have a run flat.

Manufacturers recommend an estimated 50-mile range on a run-flat tire at zero pressure up to 50mph under optimal conditions (actual safe mileage is based on many parameters, including vehicle load, speed and ambient temperature).

The International Organization for Standardization (ISO) has developed a universal symbol for self-supporting run-flat tires, represented by a flat tire continuing down the road:

Flood/Water Damage:

• Schedule as Allowed (do not refer to collision unless the vehicle was in an accident)
  1. If there is no availability, notify the customer they can come in. Wait/repair time cannot be guaranteed - vehicle must be inspected first.
  2. Submit Contact Form only if there is no availability and customer will be coming in.
  3. Vehicle should not be driven - this could cause more damage if there is water in the engine.
     1. See Referrals tab for more info on Roadside Assistance coverage and/or Towing
• No Loaners
• Warranty does NOT cover flood/water damage
  1. Insurance claims should be filed.
     1. If the customer does not have flood coverage, cost will be at their expense.
  2. If applicable, Alternate transportation will be provided by the insurance company via the customer's policy coverage.
     1. If the customer does not have rental coverage, cost will be at their expense.

• Saturday: Schedule as allowed, please note repairs/diagnostics could carry over to the next business day. Advisor will provide more information during initial meet. 
• Sunday: Service Dept. CLOSED

Windshield/glass concerns including tinting cannot be performed during rainy/snowy weather (Completion times could vary). To see weather forecast, click here.

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Repairs/replacements are NOT covered by warranty. To avoid a direct charge, advise customer to contact insurance provider for repair/replacement coverage.

Window Tinting:

Schedule as allowed

Windshield (Front/Rear):

• Repair - Schedule as allowed

Repairs can be done if:

1. The damage can fit under a dollar bill (6 inches or smaller)
2. Windshield has three chips or less
3. The damage is not on the edge of the windshield
4. The damage is not in your line of sight
5. The damage is not in front of a camera or sensor in the windshield

• Replacement - Schedule as Allowed for an inspection, second visit will be required.

Customer will receive a quote for both original equipment and after market glass

• Schedule as allowed (if the customer requests it)

Can't Schedule? Don't forget to troubleshoot!
If you still can't book - Submit Contact Form

• Verify VIN
• Refer to Xtime; enter recall title/number, follow scheduling instructions by clicking the information icon.
• If not found, follow instructions on Factory Recall Campaign information icon.
• Click Here to see Recall Scheduling Flowchart.

Recall information can be verified by the in-house Telematics Team. Please have vehicle information (including VIN) and item(s) you need verified ready. Reach out for assistance only if the VIN Verify sites are down.

• Instant Message (IM): Any member of the Telematics Team (ⓘ) Amber Ayala Barona, Barbara Robertson, Derek Blaine, Gabriela Sandoval, Jasmine Lansi, Jerrold Hawkins, Judith Palacios, Mary Cox, Michelle Wall, Stephen Easter
• Contact Form: If members are unavailable via IM, submit a Verify Request 

• Number assigned to a reported recall by the government agency

• Brand’s specific number for a recall
• Number can be alphanumeric and can vary in length depending on the manufacturer

• Identifier for a specific vehicle (17 digits)
• Displays the car's unique features, specifications, and manufacturer
• The VIN can be used to track recalls, registrations, warranty claims, thefts, and insurance coverage

VIN locations

• Lower left windshield
• Driver side door panel
• Vehicle registration/insurance card

There are three recall status types that might display after you look up a VIN for safety recalls:

• Recall INCOMPLETE – This means that an incomplete or “open” recall was found on the car and the owner should follow the remedy instructions.
• Recall INCOMPLETE. Remedy Not Yet Available – This means that an incomplete or “open” recall was found on the car, but the manufacturer is not yet ready to provide the needed remedy or fix.
• Number of Open Recalls: 0 – This means that either there are no recalls associated with that vehicle or the vehicle has already been fixed.

• Considered a safety concern
• Repaired at the manufacturer's expense

• Considered an enhancement (not safety related)
• Repaired at the manufacturer's expense

• Considered an enhancement (not safety related)
• Repaired at the manufacturer's expense if perform before specific mileage/expiration date

After the expiration date, inspection/repair will be done at the owner’s expense.

• Notice from the manufacturer to the dealer about issues/concerns
• Seen as a warning for potential issues
• Inspections are required

• Extended warranty coverage period on a certain component(s)
• Covered component(s) must be shown to fail under the exact conditions described
• Inspections are required

• Extended warranty coverage period on a certain component(s)
• Covered component(s) must be shown to fail under the exact conditions described
• Repaired at the manufacturer's expense if perform before specific mileage/expiration date
• Inspections are required

After the expiration date, inspection/repair will be done at the owner’s expense.

Drop Offs:

• Customer will have their own transportation.

Early Bird/After Hours:

• This dealership does not have an Early Bird/After Hours unless it’s a tow in by a referred towing service.

• Not allowed for services at 54mins or over

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Wait times for repairs will vary widely since an accurate repair/wait time cannot be determined until diagnosis has been performed by the technician.

Shuttle

Conducted By: Dealership Personnel

Operates: Monday-Friday 7am-4pm; Saturday 8am- 3pm

Travel Distance: 15 Miles

Rideshare

Conducted By: Lyft

Operates: During Normal Service Hours

Travel Distance: 12 Miles

Additional Policy Information:

• Lyft’s Health Safety Program – Due to coronavirus (COVID-19) concerns, Lyft now requires all occupants to wear a face mask/covering prior to entering the vehicle and during their ride. Lyft will cancel rides if the occupants do not wear masks.

Due to loaner shortage, complimentary loaners cannot be reserved at this time.

This dealership does not have Rentals.

This dealership does not have a courtesy Valet/Pick Up & Delivery Program.