Advantage BMW (Mid-town)
1210 Gray Street
Houston, TX 77002
Interactive Virtual Tour not found for this location*
Hours of Operation This dealership did not provide any quick reference driving directions.
Monday-Friday: 7am - 6pm
Saturday: 7am - 5pm
Sunday: CLOSED
Hours of Operation
Monday-Friday: 7am - 6pm
Saturday: 7am - 5pm
Sunday: CLOSED
Address: Hours of Operation
1305 Gray Street
Houston, TX 77002
Monday-Friday: 9am - 7pm
Saturday: 9am - 6pm
Sunday: CLOSED
Contact Form - Used to communicate with the dealership regarding customer requests/concerns/inquiries. [Wrap Code: will vary based on request]
Payment Option(s):
This dealership does not accept checks for parts or service.
. . Questions about payments should be referred to a service advisor.
Payments will be accepted by phone as long as a credit card authorization form has been filled out. Details will be discussed by the advisor.
This dealership offers flexible payment plans to finance parts or services. Details will be discussed by the advisor. . . Primary Partner: Sunbit - offers a “pay-over-time” option with 3, 6, or 12- month payment plans (approval based on credit). A down payment with a bank-issued debit card is required and a payment method for recurring payments will also be needed. After good payment history with Sunbit, some customers might receive a personalized invitation link to a Sunbit Card application. . .
Pre-Qualification Requirements
1) Email address,
2) State-issued ID or driver’s license, and
3) Bank-issued debit card.. .A payment method for recurring payments will also be needed.
Apply Online
apply.sunbit.com/AdvantageBMWMidtown
Access Account
my.sunbit.com/login
Inquiries / Contact
Website: sunbit.com/contact-us/
Email: support@sunbit.com
Phone: (855) 678-6248
FAQ: sunbit.com/im-a-consumer/customer-service/
Product/Coverage Cancellation:
Customers can cancel coverage for the following products sold by the dealership: Please be advised that ResistAll/NG2 Protection products are non-cancellable.*
Products that can be canceled:
Items needed to cancel product:
Inquiries / Contact:
Website: Dealership website (Finance tab)
Email: customercancellations@group1auto.com
Phone: (713) 360-5488
Other Dealership Information:
Dealership Information: Charging Basics for Electric Vehicles (EV): The cost of charging varies based on kilowatt-hour (kWh) rates, Brand membership, or monthly subscriptions. Source: afdc.energy.gov
Charging System
Charging Level
Charging Speed
CHAdeMO
DC Fast Charging
90-120 miles per 1/2 hour
(fully charged in 30-60mins)
CCS
DC Fast Charging
90-120 miles per 1/2 hour
(fully charged in 30-60mins)
J1772
Level 2
15-30 miles per hour
(fully charged in 3-8hrs)
For information on vehicle titles, contact Zuleyma at (281) 243-8638
Registration Stickers Stickers are located on the bottom driver side corner of a vehicle's windshield. Registration Renewals Texas Vehicle Registration Renewal notices are sent 30-60 days before expiration. A passing State Inspection within 90 days of the expiration date is required prior to renewal. Renewals can be done by a customer: To see all requirement needed for each renewal form, click here
Brand Information:
Disclaimer: Data on this page applies to vehicle(s) purchased in the United States.
Information may not be applicable for vehicle(s) purchased out of the country.
Warranty and Service/Maint. Plan information can be verified by internal SDC Teams. Please have vehicle information (including VIN) and item(s) you need verified ready.
- Helpline: For over-the-phone assistance, contact the Helpline.
Complimentary services: BMW Ultimate Care (Complimentary) : Addresses factory recommended maintenance as outlined in the vehicle's Service and Warranty Booklet. See below for quick reference guide to items covered under the BMW Ultimate Care BMW Ultimate Care+ (Prepaid) :
3 years or 36,000 miles, whichever occurs first
4 years or 50,000 miles, whichever occurs first
Today’s BMWs all have either a Condition Based Servicing (CBS) system or a Service Interval Indicator (SII). Condition Based Servicing: Service Interval Indicator:
To view Warranty information click here.
To view Owner’s Manual click here
To access visual guide for BMW lineup click here
Technology – BMW Assist & BMW ConnectedDrive BMW ConnectedDrive – Offers wide range of intelligent services and apps that provide you with information and entertainment during your journey (subscription is terminated if customer did not enroll at a preferred BMW store within 60 days of vehicle purchase) BMW Assist – Roadside and Emergency Assistance, Automatic Collision Notification, Stolen Vehicle Recovery, and more - all at the push of a button (subscription is free for up to 10years for 2014 models and older) For subscription inquiries about BMW ConnectedDrive or BMW Assist, customers can contact BMW Customer Care: For questions about vehicle features customers can call the BMW Genius Hotline to ask about product related questions:
Phone: (888) 333-6118
Email: customercare@bmwassist.com
In Person: visit a BMW service center
Phone: (844) 443-6487 (available M-Saturday only)
Email: bmwgenius@bmwusa.com
In Person: visit a BMW service center
Dashboard Visual Guide Color Basics:
Frequently Asked Questions
Retail gasoline stations in the United States sell three main grades of gasoline based on the octane level: If the octane rating used is less than required, damage to the engine may occur and may void the vehicle warranty. Customers can confirm the information on the lists by checking their Owner’s Manual or by referring to the label on the inside of the fuel-filler door. Source: eia.gov / fueleconomy.gov
To view a list of additional Product Protection Plans click here.
BMW Client Relations
Client relations (ⓘ) Manufacturer reps can assist customers with general inquiries, recall concerns, complaints, etc. can be reached in multiple ways. To see options click on the supported brand: BMW Contact information is typically located at the bottom of the linked page.
Personnel:
Personnel Image(s): Click here for “Meet Our Staff” images
Service Drive Ext: 6335
Some individual extensions/voice messages might not be set up or recently changed (ⓘ)Calling the group extension ensures a response from the Service Drive. If this is not successful, send a Contact Form.
Service Drive Email Link:
If the Contact Forms are unavailable, use the distribution group email to reach the store (ⓘ)Some users may need to right-click link & copy + paste address to a New Email.
Alba Galindo
Alejandro Aguirre
Anna Crawford
Barry Thomas
Bryant Briones
Collin Eaddy
Eduardo Bendeck
Elaine Flores
Jerry Ward
Joshua Erbaugh
Leyla Rodriguez
Lourdes La Rosa Figuera
Robert Garcia
Steven Dang
Vianey Sevilla
Internal Advisor(s) (ⓘ)Internal Advisors at this location make their own appts.:
Management Team:
Service Manager – Brandon Valdez
Service Manager – Yenie Ana Mejia
Service Director – Jesus (Jesse) Garcia
General Manager – Sebastian Olszewski
Other Service Personnel:
Technology Team: Right click here to copy all email addresses. Technology Specialist(s) - BMW Genius:
This link will reach the entire team.
Mobile Assist Team: Right click here to copy all email addresses. Mobile Assist/Roadside Coordinator(s): Other Dealership Personnel: Parts Desk: Right click here to copy all email addresses. Parts Associate - Jose Torres Parts Manager - Wilson Martinez New Vehicle F&I Manager - Younus Nadeem Lease Return Team: Right click here to copy all email addresses. Lease Returns: Lease Renewals - Customer needs to contact their Salesperson or BMW Financial 1-800-578-5000
This link will reach the entire team.
Iginia Cordero
Joseph Ramirez
Customers can call or be warm transferred to (281) 408-0864 when needing BMW Midtown Roadside or Mobile Assist.
Currently, this location only offers Mobile Assist/Roadside for:
This link will reach the entire team.
This link will reach the entire team.
Referrals:
Roadside Assistance
Towing: Advise customers to have tow driver deliver keys directly to staff on the Service Drive; If delivery is outside of normal service hours - See Transportation Tab (ⓘ)Drop Off & Early Bird/After Hours
BMW Roadside Assistance will tow the vehicle from public roadways (ⓘ)No unsurfaced roads or tracks, made of materials such as sand, gravel, riverbeds, mud, snow, rocks, and other natural terrain. to the nearest BMW dealership; additional charges may apply if a customer requests a further location. See link below for additional exclusions/restrictions that may apply. (800) 332-4269 / (800) 497-9940 for BMW i3 or i8 Owners BMW Midtown Roadside Assistance & Mobile Assist (ⓘ)This dealership offers rapid service dispatched directly from their location (281) 408-0864 Mon-Sat. 7am-7pm Currently, this location only offers Mobile Assist/Roadside for:
4 years from the original in-service date, with no mileage restrictions.
6 years from the original in-service date, with no mileage restrictions.
The third party service provider(s) listed below can tow a vehicle to this dealership. However, customers are advised to check their insurance policy for possible roadside coverage. If a vehicle was involved in a collision/accident and also requires service it must be taken to the collision center first for repairs (see Collision drop down). Safe Tow
(713) 468-5975
Distance from Dealership: within 20 miles
Autohaus K&H Inc. (24 hour rapid service for flood related towing)
(713) 659-3393
Distance from Dealership: within 5 miles
Collision:
Insurance Claims To possibly avoid upfront costs, customers should file an insurance claim (ⓘ) Coverage/Compensation can be submitted for Collision, Accident, Vandalism or Theft based on the customer's policy prior to arranging repairs. The insurance provider will determine cost (if any) for towing/repairs based on insurance coverage. If repairs are done prior to starting a claim, the customer may be responsible for all costs and for obtaining reimbursement (if any) from their policy provider. Collision and Service Inquiries If a vehicle was involved in a collision/accident and also requires maintenance service it must be taken to the collision center for repairs first. The collision center will coordinate service. Customer Pay/Cost Inquiries
GP1 Collision Centers offer complimentary visual inspections and estimates. If a customer later decides to file an insurance claim additional fees may apply.
For cost inquiries from a third party collision center, the customer will need to speak with that facility directly.
Vehicles must be taken to the Service Dept for the following instances: Below are eligible locations customers can use or they can have their insurance provider recommend a repair facility. Sterling McCall Collision Center of Clear Lake Additional Information:
18160B Gulf Freeway
Friendswood, TX 77546
(281) 853-1440
Distance from Dealership: more than 20 miles
Remote CSR (ⓘ) In-house Collision Team (x7098-3101)
For warm transfers, contact the team.
All Spanish or Saturday requests require a form.
Contact Form
If team is unavailable, submit a Remote CSR Form
Vehicle Locators:
Some manufacturers offer a "locate your parked vehicle" feature accessible through their app. To view a list of manufacturers that offer this feature, click here.
A vehicle could be towed to an impound lot for a number of reasons such as being illegally parked, left behind due to inclement weather, street cleaning, or abandonment. City/county towing database (ⓘ) Some metro locations have publicly accessible systems that track impounded/towed vehciles.: Yes Additional Information:
If a vehicle is suspected stolen, the customer should contact authorities immediately. If an owner is enrolled in an additional security plan offered by the manufacturer or third party, police will coordinate with the provider to locate the stolen vehicle. Additional Information:
(police report can be filed through the app)
Other Referrals:
To locate the nearest BMW Motorrad dealership, click here.
Scheduling Preferences:
Schedule with "No Preference" unless the customer has a preferred advisor
Supported Makes:
- BMW.
Special Instructions:
- Recalls – Follow scheduling instructions on Recall tab.
- MINI – Only schedule State Inspections (this is a non-supported make).
- X models – Inform customers to remove any roof cargo boxes and bike racks in order to fit in the customer lounge.
- i3 and i8 Electric models – Do Not Schedule as waiters.
- Mystery Shops – In progress; Please review Mystery Shop guide during each call.
Carry Overs:
Visits scheduled Monday-Friday after 5pm or on Saturday after 4pm may carry over to the next business day.
Accessories (ⓘ)A vehicle accessory is an additional part or fitting that is attached to or carried by the vehicle to enhance performance or comfort.: Schedule as allowed Appearances:
If customer is paying out of pocket or using insurance, refer to Sterling McCall Collision Center of Clear Lake (REFERRALS; 281-853-1440).
If customers have inquiries about a call they received or a missed call, please refer to the priority notes or the communication logs. . In some cases, customers might have been contacted about their upcoming Condition Based Service (CBS) by Epsilon (BMW's teleservice partner).
Car Washes and Exterior Details cannot be performed in rainy/snowy weather or freezing temperatures (32 °F or lower). To see weather forecast, click here. . . Car Wash: Detail Option(s): Schedule as allowed; refer to Xtime for all pricing, durations, and package descriptions. Scheduling Instructions: See Due Bill / We Owe section . . ResistAll (ⓘ) Protections Available: Exterior (Paint & Wheel), Interior, and Windshield and Auto Butler (ⓘ) Protections Available: Exterior (Paint) and Interior protect against harmful UV rays and condition upholstery, dashboards, doors and other interior surfaces to keep them in showroom condition - typically applied at the vehicle's time of purchase.
Deals/Offers cannot be combined (ⓘ) Only one allowed per service visit All items contain disclaimers; refer to actual offer for any restrictions. Coupons - must be presented at the time of write up - may be displayed with smart phone / tablet or printed. Max discount on any service without coupon proof is 10%. Promos - emailed and should not be offered/advertised to customers that do not have an available promo in their Xtime profile. Super Savings Day - occur monthly and have designated specials for specific days and services. Offers cannot be used at other locations. Recurring Offers - available for eligible customers (ex: senior citizens, military), but not necessarily advertised. Recurring offers do not expire unless specified.
A qualified technician will inspect the vehicle to determine its service needs (Complimentary initial diagnosis) (ⓘ) In some cases, a test drive may be required. Customers are encouraged to ride along with the tech/advisor in order to replicate noise concerns.. Afterwards the service advisor will inform the customer of their findings and the necessary steps to repair the vehicle. Customers will not incur any charges without approval. . . The following are examples of what is intended to be covered as part of our “Free Diagnosis” policy: . . Scheduling Instructions: In order to determine if an issue/concern is covered under warranty, the vehicle must be inspected by a certified technician. . . Below are the different types of warranties a vehicle might be covered under: Vehicles purchased within the last 30days
Scheduling Instructions: . . ResistAll (ⓘ) Protections Available: Exterior (Paint & Wheel), Interior, and Windshield and Auto Butler (ⓘ) Protections Available: Exterior (Paint) and Interior protect against harmful UV rays and condition upholstery, dashboards, doors and other interior surfaces to keep them in showroom condition - typically applied at the vehicle's time of purchase.
Please note the images above are examples – they are not the only icons that can depict emergency scenarios
Dedicated Express Lanes: No; all vehicles must use the same service entrance lanes.
An Ignition Interlock Device (IID) requires the driver to provide a breath sample before the engine will start. If the IID detects alcohol on the driver's breath, the engine will not start. The driver will be periodically required to provide breath samples to ensure the continued absence of alcohol in their system for ignition to remain on. Device installation, issues, removal: Maintenance/repairs on vehicles with IIDs:
HomeLink is packaged as a standard feature, bundled within a specific trim level, or as an option on most new vehicles. It allows customers to wirelessly open/close garage door or front gates. For questions, activations or aftermarket purchase, refer customer below: (800) 355-3515
Lost/Stolen Key(s): Spare/Additional Key(s) needed: The following is needed for all new keys or reprogramming (see Xtime for duration): Key fob batteries: Lockout:
Policy: . . Requirements that must be disclosed: . . Additional Information:
This dealership offers Platinum & Gold Client Programs – Customers will bring up their status. Platinum Clients are eligible for the following: Gold Clients are eligible for the following:
Supported Makes: Non-Supported Makes: GP1 Dealerships in Automall (ⓘ)An automall is a commercial district (not separated by physical road structures or businesses) that contains multiple dealerships for different automakers in a single road or street. : None GP1 Dealerships Nearby (ⓘ)Approx. within 20 miles. :
Radio Codes: Navigation Updates:
Do Not Schedule same day Loaners.
Procedure: Requirements that must be disclosed: Additional Information: Source: dps.texas.gov For questions about Vehicle Registration/Renewals see Dealership Information Tab
Only history through the end of the previous day or older is available.
How to Use Customers can reach the dedicated Genius team for product questions at BMW 1-844-4GENIUS (443-6487) - for available hours click here. If the customer would like to speak to a Genius onsite, refer to Technology Specialists (SEE PERSONNEL). A Genius can assist with how to use: Issues/Concerns If customers are reporting that any of the items above are not working please schedule a service visit with an advisor.
Repairs (Run Flat Tires): (ⓘ) Repairs (Non Run Flat Tires): Tire (Run Flats) - Do Not Schedule (due to safety concerns the dealership will only replace tires). Tires (Non-Run Flats) - Repairs (Wheels/Rims): Wheel: Total circular unit that is attached to the vehicle via an axle. Rim: The outermost part of the wheel.(ⓘ)These tires cannot be repaired. Once a puncture occurs, tires must be replaced. To identify these tires, look for the universal run flat image located on the tire's sidewall - see Run Flat section. Nitrogen (ⓘ)Tires filled with nitrogen maintain inflation pressure longer than compressed air-filled tires in changing temperatures and will likely have a green-colored cap or include an N2 emblem.: NOTE: In an emergency, air can be safely added to nitrogen tires. Customer should report this when scheduling their next service visit so tires can be thoroughly inspected. Run Flats: These are tires that can be driven for a brief time after a puncture. Manufacturers recommend an estimated 50-mile range on a run-flat tire at zero pressure up to 50mph under optimal conditions (ⓘ)Actual safe mileage is based on many parameters, including vehicle load, speed and ambient temperature.. This allows drivers to reach a safe location so the tire can be changed. Once a puncture occurs, the tire must be replaced. The International Organization for Standardization (ISO) has developed a universal symbol for self-supporting run-flat tires, represented by a flat tire continuing down the road: TPMS Light (ⓘ)Alerts drivers when inadequate tire pressure is detected. Improperly inflated tires can cause premature treadwear and possible unsafe driving conditions.: Reasons the light may turn ON: What drivers should do:
For most vehicles, tire information can be found in three locations: (ⓘ)Information includes tire size, load capacity and proper inflation pressure.
TPMS Light
Possible Reason
Could Cause
ON
Underinflation (or tire leak)
Sluggish tire response, decreased fuel economy, and could lead to blowouts
ON and OFF
Fluctuating Weather
No issues - An drop in temperature causes the light to turn on; the light may turn off when pressure increases during the day due to rising temperature and/or heat generated from driving the vehicle
Flashes when starting and remains ON
Not Functioning Properly
Incorrect readings that can lead to unsafe driving conditions
Vehicles impacted by vandalism (ⓘ) Vandalism is when a person intentionally damages the property of another. should be referred to Sterling McCall Collision Center of Clear Lake (REFERRALS; 281-853-1440). If a customer has Comprehensive Insurance (to see coverage details click here) they should reach out to their provider first. Internal Damage (regardless of an insurance claim or customer pay): Schedule as Allowed Examples: External Damage (regardless of an insurance claim or customer pay): Refer to Sterling McCall Collision Center of Clear Lake (REFERRALS; 281-853-1440) Examples: If the damage affects both, refer to Sterling McCall Collision Center of Clear Lake (REFERRALS; 281-853-1440) (they will coordinate with Service).
Flood/Water Damage: Hail Damage:
Windshield/glass work, including tinting, cannot be performed during Holidays or during rainy/snowy weather; to see the weather forecast, click here. Repairs/replacements are NOT covered by warranty. To avoid a direct charge, advise customer to contact insurance provider for repair/replacement coverage. . . . . Windshield (Front/Rear): Repairs can be done if: Window Tinting: Additional Information: Source: www.dps.texas.gov.
Schedule as Allowed
See Xtime for pricing
Recalls:
Disclaimer: The term “recall” is an internal SDC placeholder that includes, but is not limited to recalls, campaigns, warranty enhancements, or settlements.
Special Instructions: Can't Schedule? Don't forget to troubleshoot!
If you still can't book - Submit Contact Form
Recall information can be verified by internal SDC Teams. Please have vehicle information (including VIN) and item(s) you need verified ready.
The National Highway Transportation and Safety Administration (NHTSA) is a government agency created to help inform customers of reported issues regarding their vehicles. It is a national database for all manufacturers. GP1 uses this site as a backup to the manufacturers recall page.
Recall titles in Xtime contain a combination of searchable identifiers:
Recall #NHTSA – if applicable
Manufacturer # – if known
Brief Description of Concern – as obtained from NHTSA
Ex. Recall #16V000 (123) Takata Airbag
Ex. ZE7 Oil Consumption Warranty Enhancement
Definitions/FAQs:
VIN locations
There are three recall status types that might display after you look up a VIN for safety recalls:
Searchable by VIN:
After the expiration date, inspection/repair will be done at the owner’s expense.
Not Searchable by VIN:
After the expiration date, inspection/repair will be done at the owner’s expense.
BMW Client Relations
Client relations (ⓘ) Manufacturer reps can assist customers with general inquiries, recall concerns, complaints, etc. can be reached in multiple ways. To see options click on the supported brand: BMW Contact information is typically located at the bottom of the linked page.
Transportation:
Disclaimer: Please use phrase “Alternate Transportation” when offering a loaner vehicle.
Loaner vehicles are not allowed for insurance claims (ex: flooded vehicles, collision repair, etc).
Towing: Advise customers to have tow driver deliver keys directly to staff on the Service Drive; If towing outside of normal service hours see Early Bird/After Hours section. Drop Offs: Early Bird/After Hours:
Do Not Schedule waiters for i3 and i8 Electric vehicles. Wait times for repairs will vary widely since an accurate repair/wait time cannot be determined until diagnosis has been performed by the technician.
Conducted By: Dealership Operates: Monday-Friday 7am-5pm; Saturday 7am- 4pm Travel Distance: 10 Miles Additional Information:
Requirements (ⓘ) Customers with an Ignition Interlock Device (IID) / Breathalyzer on their vehicles are automatically ineligible for loaners/rentals: Additional Policy Information: Requirements that must be disclosed: For security reasons, customer must present the items listed above each time a Service Loaner is released. Early/Late Loaner Pickup: Loaner Models: Additional Policy Information (to be disclosed by advisors):
A rental cannot be reserved at this dealership. Program: The Rental Car Discount Program offers BMW i customers access to a discounted rental rates (customer -pay). Dealership Participation: Dealership participation not required. Scheduling Instructions:
For the welfare of our drivers, valets are not allowed for: Requirements (ⓘ) Customers with an Ignition Interlock Device (IID) / Breathalyzer on their vehicles are automatically ineligible for loaners/rentals: Additional Policy Information: Requirements that must be disclosed: For security reasons, customer must present the items listed above each time a Service Loaner is released. Loaner Models: Additional Policy Information (to be disclosed by advisors):
drivability concerns, safety issues or emergency scenarios.
Valets are also not allowed for insurance claims.
(Arrival times could vary based on weather, location, traffic, etc.)
Other Transportation:
Program: The Mobile Assist program allows customers to arrange vehicle service at their home or office. Dealership Participation: Yes Requirements: Additional Requirements: Scheduling Instructions:
(Arrival times could vary based on weather, location, traffic, etc.)
