Bohn Toyota
3800 Lapalco Boulevard
Harvey, LA 70058
Hours of Operation
Monday-Friday: 7am - 6pm
Saturday: 7am - 4pm
Sunday: CLOSED
This dealership did not provide any quick reference driving directions.
Hours of Operation
Monday-Friday: 7am - 6pm
Saturday: 7am - 4pm
Sunday: CLOSED
Hours of Operation
Monday-Saturday: 9am - 7pm
Sunday: CLOSED
Contact Form - Used to communicate with the dealership regarding customer requests/concerns/inquiries. [Wrap Code: will vary based on request]
Payment Option(s):
This dealership does not accept checks for parts or service.
- Financed Parts or Services - Refer to Flex Pay section.
- Non-Financed Parts or Services - Available; Customers can receive email and text payment requests from the store and access, print, and reference payment receipts.
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Questions about payments should be referred to a service advisor.
This dealership offers flexible payment plans to finance parts or services. Details will be discussed by the advisor.
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Primary Partner: Sunbit - offers a “pay-over-time” option with 3, 6, or 12- month payment plans (approval based on credit). A down payment with a bank-issued debit card is required and a payment method for recurring payments will also be needed. After good payment history with Sunbit, some customers might receive a personalized invitation link to a Sunbit Card application.
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| Pre-Qualification Requirements | 1) Email address, 2) State-issued ID or driver’s license, and 3) Bank-issued debit card.. .A payment method for recurring payments will also be needed. |
| Apply Online | apply.sunbit.com/BohnBrothersToyota |
| Access Account | my.sunbit.com/login |
| Inquiries / Contact | Website: sunbit.com/contact-us/ Email: support@sunbit.com Phone: (855) 678-6248 FAQ: sunbit.com/im-a-consumer/customer-service/ |
Product/Coverage Cancellation:
Customers can cancel coverage for the following products sold by the dealership:
| Products that can be canceled: |
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| Items needed to cancel product: |
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| Inquiries / Contact: | Website: Dealership website (Finance tab) Email: customercancellations@group1auto.com Phone: (713) 360-5488 |
Please be advised that ResistAll/NG2 Protection products are non-cancellable.*
Other Dealership Information:
This dealership does not have charging stations onsite. To find the nearest charging location click here
Brand Information:
Disclaimer: Data on this page applies to vehicle(s) purchased in the United States.
Information may not be applicable for vehicle(s) purchased out of the country.
Warranty and Service/Maint. Plan information can be verified by internal SDC Teams. Please have vehicle information (including VIN) and item(s) you need verified ready.
- Helpline: For over-the-phone assistance, contact the Helpline
Toyota:
Complimentary services:
- 2 years or 25,000 miles, whichever occurs first.
Due to COVID-19, Toyota Care coverage for vehicles purchased from March 1, 2018 – May 31, 2020 has been extended for an additional 4 months or 3,000 miles.
ToyotaCare (Complimentary) : The ToyotaCare plan covers normal factory scheduled maintenance for 2 years or 25,000 miles, whichever occurs first. ToyotaCare-Recommended Services Include:
- Replace engine oil and oil filter
- Rotate Tires
- Multi-point vehicle inspection
- Inspect and adjust all fluid levels
Pre-paid maintenance plans can be purchased through Finance and can be verified by a service advisor OR by the in-house Telematics Team (x6008)
ToyotaCare Plus (Prepaid) : Plans range from 3 years or 35,000 miles all the way up to 5 years or 75,000 miles. Plans may include the following:
- Major maintenance (30k, 45k, 60k, 75k)
- Multi-point inspection based on model
- Plan membership card
Toyota Auto Care Classic (Prepaid) : Plans last for up to 4 years or 55,000 miles, whichever occurs first. Plans may include the following:
- Oil-filter changes
- Multi-point inspection based on model
- Plan membership card
Transferability: Coverage on prepaid plans can be transferred once from the original owner to a private party; this excludes dealers. A $50 transfer fee applies.
Maintenance is typically due every 5,000 miles or 6 months, whichever occurs first
To view Warranty information click here.
To view Owner’s Manual click here
To access visual guide for Toyota lineup click here
Technology – Entune
Toyota Entune™ – Brings a number of widely-demanded features to vehicles throughout the brand’s lineup. New Toyota vehicles equipped with the advanced infotainment system will enjoy a complimentary subscription. Entune features includes access to traffic, weather, sports scores, stocks, and fuel prices via subscription through SiriusXM.
Dashboard Visual Guide
Color Basics:
- Red indicates a potentially serious problem or safety issue, but Red may also indicate an important reminder. If it is flashing, it is important and could be unsafe to drive.
- Yellow/orange mean something needs to be serviced or repaired soon. If it is flashing, it is important and could be unsafe to drive.
- Green or Blue is only telling you that a system is on or operating.
Frequently Asked Questions
Retail gasoline stations in the United States sell three main grades of gasoline based on the octane level:
- Regular (ⓘ) - the lowest octane fuel (generally 87-88).
- Mid-Grade (ⓘ) - the middle range octane fuel (generally 89–90).
- Premium (ⓘ) - the highest octane fuel (generally 91–94).
If the octane rating used is less than required, damage to the engine may occur and may void the vehicle warranty.
Customers can confirm the information on the lists by checking their Owner's Manual or by referring to the label on the inside of the fuel-filler door
Source: eia.gov / fueleconomy.gov
- Toyota recommends Genuine Toyota Motor Oil however other brands can be used if they are ILSAC certified (click here to learn more).
- Oil viscosities may vary by model.
- See Owner’s Manual for exact oil type (0W-40/5W-30/etc.).
Quick Reference Oil Guide listed below:
To view a list of Frequently Asked Questions directly from the Toyota site click here.
To view a list of additional Product Protection Plans click here.
Toyota Client Relations
Scion:
Complimentary services:
- 2 years or 25,000 miles, whichever occurs first.
Due to COVID-19, Toyota Care coverage for vehicles purchased from March 1, 2018 – May 31, 2020 has been extended for an additional 4 months or 3,000 miles.
Scion Service Boost (Complimentary) : The plan covers normal factory scheduled maintenance for 2 years or 25,000 miles, whichever occurs first. Scion Service Boost -Recommended Services Include:
- Replace engine oil and oil filter
- Rotate Tires
- Multi-point vehicle inspection
- Inspect and adjust all fluid levels
Pre-paid maintenance plans can be purchased through Finance and can be verified by a service advisor OR by the in-house Telematics Team (x6008)
Maintenance is typically due every 5,000 miles or 6 months, whichever occurs first
To view Warranty information click here.
To view Owner’s Manual click here
Toyota discontinued the Scion Brand in 2017.
The Scion iA, iM and FR-S have officially joined the Toyota family as the Yaris iA, Corolla iM and 86.
To access visual guide for the new lineup Click Here
Infotainment/Interior technology information for this Brand could not be located – refer to an advisor for inquiries
Dashboard Visual Guide
Color Basics:
- Red indicates a potentially serious problem or safety issue, but Red may also indicate an important reminder. If it is flashing, it is important and could be unsafe to drive.
- Yellow/orange mean something needs to be serviced or repaired soon. If it is flashing, it is important and could be unsafe to drive.
- Green or Blue is only telling you that a system is on or operating.
Frequently Asked Questions
Retail gasoline stations in the United States sell three main grades of gasoline based on the octane level:
- Regular (ⓘ) - the lowest octane fuel (generally 87-88).
- Mid-Grade (ⓘ) - the middle range octane fuel (generally 89–90).
- Premium (ⓘ) - the highest octane fuel (generally 91–94).
If the octane rating used is less than required, damage to the engine may occur and may void the vehicle warranty.
Customers can confirm the information on the lists by checking their Owner's Manual or by referring to the label on the inside of the fuel-filler door
Source: eia.gov / fueleconomy.gov
- Toyota recommends Genuine Toyota Motor Oil however other brands can be used if they are ILSAC certified (click here to learn more).
- Oil viscosities may vary by model.
- See Owner’s Manual for exact oil type (0W-40/5W-30/etc.).
To view a list of Frequently Asked Questions directly from the Toyota site click here.
To view a list of additional Product Protection Plans click here.
Scion Client Relations
Personnel:
Personnel Image(s): This dealership does not have a “Meet Our Staff” link
Service Drive Ext: 6355
Some individual extensions/voice messages might not be set up or recently changed (ⓘ)
Service Drive Email Link:
If the Contact Forms are unavailable, use the distribution group email to reach the store (ⓘ)
Devin Johnson
Guillermo Philips
Michael McGowan
Nina Zamora
Tyler Bodden
Victor McNab
Management Team:
Service Manager – Phil Rehage
General Manager – Martin Bonura
Other Dealership Personnel:
Parts Manager - Glynn Gaudet
Recall Coordinator(s) - Michael Aymond
Referrals:
Roadside Assistance
Towing: Advise customers to have tow driver deliver keys directly to staff on the Service Drive; If delivery is outside of normal service hours - See Transportation Tab (ⓘ)
Toyota Roadside Assistance will tow the vehicle from public roadways (ⓘ) to the nearest Toyota dealership; additional charges may apply if a customer requests a further location. See link below for additional exclusions/restrictions that may apply.
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(800) 444-4195
- 2 years / unlimited miles
The third party service provider(s) listed below can tow a vehicle to this dealership. However, customers are advised to check their insurance policy for possible roadside coverage. If a vehicle was involved in a collision/accident and also requires service it must be taken to the collision center first for repairs (see Collision drop down).
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Dale's Towing
(504) 366-3000
Distance from Dealership: within 10 miles
- If using a referred towing company, charges can be billed directly to the customers’ Repair Order (RO).
- If using a non-referred towing company, payment maybe required by the towing company upon delivery.
Collision:
Insurance Claims
To possibly avoid upfront costs, customers should file an insurance claim (ⓘ) prior to arranging repairs. The insurance provider will determine cost (if any) for towing/repairs based on insurance coverage. If repairs are done prior to starting a claim, the customer may be responsible for all costs and for obtaining reimbursement (if any) from their policy provider.
Collision and Service Inquiries
If a vehicle was involved in a collision/accident and also requires maintenance service it must be taken to the collision center for repairs first. The collision center will coordinate service.
Customer Pay/Cost Inquiries
- GP1 Collision Centers:
GP1 Collision Centers offer complimentary visual inspections and estimates. If a customer later decides to file an insurance claim additional fees may apply.
- Third Party Collision Centers:
For cost inquiries from a third party collision center, the customer will need to speak with that facility directly.
Vehicles must be taken to the Service Dept for the following instances:
- Flood/Water damage.
- Manufacturer Defects (ⓘ) - within warranty and not involved in a collision/accident
Below are eligible locations customers can use or they can have their insurance provider recommend a repair facility.
Westside Auto Body
7423 4th St Suite B
Marrero, LA 70072
(504) 457-1764
Distance from Dealership: within 10 miles
Additional Information:
- Customers leasing a vehicle are required to take their vehicle into a certified collision center for any body work or collision repair.
- Customers should contact their leasing company to report accidents/damages.
Vehicle Locators:
Some manufacturers offer a "locate your parked vehicle" feature accessible through their app. To view a list of manufacturers that offer this feature, click here.
A vehicle could be towed to an impound lot for a number of reasons such as being illegally parked, left behind due to inclement weather, street cleaning, or abandonment.
City/County Towing Database (ⓘ) : None found
- Customers who suspect their vehicle was towed should contact whichever police department has jurisdiction in the place where the car was towed from (all wrecker services notify local police).
Additional Information:
- Impounded from a private property/business
- Look for towing signs on the property, or ask the property owner which wrecker service they used to tow vehicles.
- Owners can also contact whichever police department has jurisdiction in the place where the car was towed from (all wrecker services notify local police).
If a vehicle is suspected stolen, the customer should contact authorities immediately.
If an owner is enrolled in an additional security plan offered by the manufacturer or third party, police will coordinate with the provider to locate the stolen vehicle.
- Stolen Vehicle Locator - To view a list of manufacturers that offer this feature, click here.
- Lojack Enabled - Customer should report the theft through Lojack.
(police report can be filed through the app)
Additional Information:
- If not enrolled in any additional security plans - Customers will need to contact whichever police department has jurisdiction in the place where your car was stolen and report the theft.
Other Referrals:
Star Glass
(504) 368-8826
Distance from Dealership: within 5 miles
Scheduling Preferences:
Schedule with UNSPECIFIED unless the customer has a preferred advisor
Supported Makes (ⓘ) :
- Toyota
- Scion
Carry Overs:
Visits scheduled Monday-Friday after 5pm or on Saturday after 3pm may carry over to the next business day.
Accessories (ⓘ): Schedule as allowed
Appearances:
- Dent/Dings and Scratches:
If customer is paying out of pocket or using insurance, refer to Westside Auto Body (REFERRALS; 504-457-1764).
- Paint: If a customer needs to purchase touch up paint, refer them to the parts department (VIN number needed).
- Vandalism: See Vandalism section at the bottom of this page.
Schedule as allowed
Car Wash:
- Complimentary with scheduled service: Car washes are not offered at this dealership.
- Without scheduled service (stand-alone): Car washes are not offered at this dealership.
Detail Option(s):
This dealership does not offer Detail services.
Scheduling Instructions: See Due Bill / We Owe section
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ResistAll (ⓘ) and Auto Butler (ⓘ) protect against harmful UV rays and condition upholstery, dashboards, doors and other interior surfaces to keep them in showroom condition - typically applied at the vehicle's time of purchase.
Deals/Offers cannot be combined (ⓘ)
All items contain disclaimers; refer to actual offer for any restrictions.
Coupons - must be presented at the time of write up - may be displayed with smart phone / tablet or printed. Max discount on any service without coupon proof is 10%.
- Available: To all (via online or mailers).
- Current Online Specials: Click Here for Current Online Coupons/Specials.
- Competitor Coupons: Accepted – from other Toyota dealerships.
- Expired Coupons: Accepted – up to 6 months.
Promos - emailed and should not be offered/advertised to customers that do not have an available promo in their Xtime profile.
- Available: For specific customers/vehicles (via email or Xtime).
- Current Promos: Vary - if a customer is eligible for a promo it will be listed in a "Promotions" drop-down when scheduling. If eligible, add to service visit.
- Competitor Promos: Promos are only offered via Xtime.
- Expired Promos: Expired promos will not appear in Xtime (no longer valid).
Super Savings Day - occur monthly and have designated specials for specific days and services. Offers cannot be used at other locations.
- Available: To all (via online or mailers).
- Current Super Savings Day: Vary - see (SDC) Super Savings Day & FAQs for offers.
- Competitor Super Savings Day: Not Accepted – only available for the specified store.
- Expired Super Savings Day: Not Accepted – only available for the specified date(s).
Recurring Offers - available for eligible customers (ex: senior citizens, military), but not necessarily advertised. Recurring offers do not expire unless specified.
- This dealership does not have any recurring offers
A qualified technician will inspect the vehicle to determine its service needs (Complimentary initial diagnosis) (ⓘ) . Afterwards the service advisor will inform the customer of their findings and the necessary steps to repair the vehicle. Customers will not incur any charges without approval.
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The following are examples of what is intended to be covered as part of our “Free Diagnosis” policy:
- Air Conditioner (ⓘ) .
- Brake Noise (ⓘ) .
- Charging & Starting (ⓘ) .
- Electrical (ⓘ) .
- Leaks (ⓘ) .
- Noises (ⓘ) .
- Rough Idle (ⓘ) .
- Running Light(s) (ⓘ) .
- Vibration (ⓘ) .
- Warning Light(s) (ⓘ) .
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Scheduling Instructions:
- Encourage drop offs/alternate transportation (ⓘ)
- Salvaged/Branded vehicles - if disclosed, Do Not Schedule (Diagnostics and/or warranty work cannot be performed)
In order to determine if an issue/concern is covered under warranty, the vehicle must be inspected by a certified technician.
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Below are the different types of warranties a vehicle might be covered under:
- Factory Warranty (ⓘ)
- Additional Protection Plans / Extended Warranties (ⓘ)
- GP1 Limited Warranty on repairs (ⓘ)
- Certified Pre-Owned (CPO) (ⓘ)
- Aftermarket / 3rd-party contracts (ⓘ)
Vehicles purchased within the last 30days
- Do Not Schedule, refer to Sales (Ext: 5355).
- Do Not Schedule.
- Submit Contact Form.
Scheduling Instructions:
- Do Not Schedule.
- Submit Contact Form.
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ResistAll (ⓘ) and Auto Butler (ⓘ) protect against harmful UV rays and condition upholstery, dashboards, doors and other interior surfaces to keep them in showroom condition - typically applied at the vehicle's time of purchase.
- Schedule as Allowed - If there is no availability, notify the customer they can come in, but wait time/repair time cannot be guaranteed (vehicle must be inspected first).
- Submit Contact Form if there is no availability and customer will be coming in.
- Refer to Toyota Roadside Assistance; (800-444-4195) to verify jump start/towing coverage, if needed.
Please note the images above are examples – they are not the only icons that can depict emergency scenarios
Dedicated Express Lanes: No; all vehicles must use the same service entrance lanes.
An Ignition Interlock Device (IID) requires the driver to provide a breath sample before the engine will start. If the IID detects alcohol on the driver's breath, the engine will not start. The driver will be periodically required to provide breath samples to ensure the continued absence of alcohol in their system for ignition to remain on.
Device installation, issues, removal:
- Do Not Schedule (dealership is not authorized to work on this device).
Maintenance/repairs on vehicles with IIDs:
- Schedule as waiters only (ⓘ) and submit Contact Form.
Lost/Stolen Key(s):
- For pricing, ordering, or availability, refer to Parts Dept (Ext: 4455).
- If a customer no longer has possession of keys, the vehicle must be towed in and new keys must be ordered.
Spare/Additional Key(s) needed:
- For pricing, ordering, or availability, refer to Parts Dept (Ext: 4455).
- All key fobs and spare keys must be brought in so all keys can be programmed.
The following is needed for all new keys or reprogramming:
- Registered owner must be present at location with vehicle.
- Registered owner must be able to present current Driver’s License and proof of ownership (title/registration)
Key fob batteries:
- Walk-ins allowed for key batteries – customer can stop parts department for replacement.
Lockout:
- If the vehicle is under warranty- refer customer to Toyota Roadside Assistance; (800-444-4195).
- Do Not Schedule.
- Refer to the Sales Dept. (Ext. 5355).
Supported Makes (ⓘ) :
- Toyota
- Scion
Non-Supported Makes (ⓘ) :
- Lexus Vehicles - Do Not Schedule warranty/recalls (maintenance, diags, and repairs only).
- Non Lexus Vehicles - Do Not Schedule.
- Pre-Purchase / Pre-Buy Inspections (ⓘ) : This dealership did not provide information about this item, refer to an advisor for assistance - Submit Contact Form.
- Appraisals / Cash Offers (ⓘ) : Do Not Schedule, refer to Sales (Ext: 5355).
Radio Codes:
Toyota does not have radio codes
Navigation Updates:
Customer must purchase the updated disc online (toyota-mapupdates.eu) or though the parts dept. – instructions will be provided to perform update.
- If dealership assistance is needed, schedule as allowed.
Schedule as Allowed
Procedure:
- State/Smog inspections are NOT performed at this dealership.
Additional Information: This dealer is located in Jefferson Parish
- Louisiana requires emissions inspections every year for the following parishes: Ascension, East Baton Rouge, Iberville, Livingston and West Baton Rouge.
- Annual inspections are required for all vehicles; however if a vehicle is registered in one of the following parishes, inspections must be completed within that parish: Ascension, East Baton Rouge, Iberville, Livingston and West Baton Rouge.
- To find inspection locations click here.
Source: nola.gov
Repairs (Run Flat Tires): (ⓘ)
- Do Not Schedule (repairs cannot be performed, replacement is needed)
Repairs (Non Run Flat Tires):
- Schedule as allowed (inspection of tires(s) needed to determine if repair is possible).
- If a customer is concerned about safety/drivability offer towing (see REFERRALS tab).
Repairs (Wheels/Rims): (ⓘ)
- Schedule as allowed.
- If a customer is concerned about safety/drivability offer towing (see REFERRALS tab).
- Do Not Schedule if pricing and availability have not been confirmed.
- For pricing, ordering, or availability, refer to advisors (Svc Ext: 6355 or submit Contact Form).
- Tire size should be included on all requests
For most vehicles, tire information can be found in three locations: (ⓘ)
- To see ways of verifying purchase of a Tire/Wheel protection plan click here. (MAIN).
Nitrogen (ⓘ):
- Do Not Schedule (not available at this location).
NOTE: In an emergency, air can be safely added to nitrogen tires. Customer should report this when scheduling their next service visit so tires can be thoroughly inspected.
Run Flats: These are tires that can be driven for a brief time after a puncture. Manufacturers recommend an estimated 50-mile range on a run-flat tire at zero pressure up to 50mph under optimal conditions (ⓘ). This allows drivers to reach a safe location so the tire can be changed. Once a puncture occurs, the tire must be replaced.
The International Organization for Standardization (ISO) has developed a universal symbol for self-supporting run-flat tires, represented by a flat tire continuing down the road:
TPMS Light (ⓘ):
Reasons the light may turn ON:
| TPMS Light | Possible Reason | Could Cause |
| ON | Underinflation (or tire leak) | Sluggish tire response, decreased fuel economy, and could lead to blowouts |
| ON and OFF | Fluctuating Weather | No issues - An drop in temperature causes the light to turn on; the light may turn off when pressure increases during the day due to rising temperature and/or heat generated from driving the vehicle |
| Flashes when starting and remains ON | Not Functioning Properly | Incorrect readings that can lead to unsafe driving conditions |
What drivers should do:
Vehicles impacted by vandalism (ⓘ) should be referred to Westside Auto Body (REFERRALS; 504-457-1764). If a customer has Comprehensive Insurance (to see coverage details click here) they should reach out to their provider first.
Internal Damage (regardless of an insurance claim or customer pay): Schedule as Allowed
Examples:
- Animal/Rodent Damage (chewed wires, nests).
- Sugar in the gas tank.
- Sensors were damaged.
- Stolen catalytic converter.
External Damage (regardless of an insurance claim or customer pay): Refer to Westside Auto Body (REFERRALS; 504-457-1764).
Examples:
- Broken Glass
- External Parts Damaged (Broken Mirrors, Antenna, Lights, etc.)
- Intentional Fire
- Paint Damage (Graffiti/Spray/Scratches)
- Wildlife Collisions
If the damage affects both, refer to Westside Auto Body (REFERRALS; 504-457-1764).. (they will coordinate with Service).
Flood/Water Damage:
- Schedule as Allowed (do not refer to collision unless the vehicle was in an accident).
- If there is no availability, notify the customer they can come in. Wait/repair time cannot be guaranteed - vehicle must be inspected first.
- Submit Contact Form only if there is no availability and customer will be coming in.
- Vehicle should not be driven - this could cause more damage if there is water in the engine.
- See Referrals tab for more info on Roadside Assistance coverage and/or Towing
- No Loaners.
- Warranty does NOT cover flood/water damage.
- Insurance claims should be filed.
- If the customer does not have flood coverage, cost will be at their expense.
- If applicable, Alternate transportation will be provided by the insurance company via the customer's policy coverage.
- If the customer does not have rental coverage, cost will be at their expense.
- Insurance claims should be filed.
Hail Damage:
- Insurance claims should be filed first.
- If customer is paying out of pocket or using insurance, refer to Westside Auto Body (REFERRALS; 504-457-1764).
- Saturday: Schedule as allowed, please note repairs/diagnostics could carry over to the next business day. Advisor will provide more information during initial meet.
- Sunday: Service Dept. CLOSED.
Windshield/glass work, including tinting, cannot be performed during Holidays or during rainy/snowy weather; to see the weather forecast, click here.
Repairs/replacements are NOT covered by warranty. To avoid a direct charge, advise customer to contact insurance provider for repair/replacement coverage.
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Windshield (Front/Rear):
- Repair - Schedule as allowed.
Repairs can be done if:
- The damage can fit under a dollar bill (6 inches or smaller)
- Windshield has three chips or less
- The damage is not on the edge of the windshield
- The damage is not in your line of sight
- The damage is not in front of a camera or sensor in the windshield
- Replacement - Do Not Schedule, refer to Star Glass (REFERRALS; 504-368-8826).
Window Tinting:
Schedule as allowed
Additional Information:
- Window tint is determined by the percentage of visible light which passes through the window, also known as visible light transmission (VLT).
- A lower VLT percentage indicates a lower amount of light able to transmit through the glass.
- This state requires vehicles to have: 40% VLT or higher (varies depending on the glass being tinted).
Source: www.legis.la.gov.
Recalls:
Disclaimer: The term “recall” is an internal SDC placeholder that includes, but is not limited to recalls, campaigns, warranty enhancements, or settlements.
Do Not Schedule 'Remedy Not Available' or Preliminary Notices. (ⓘ).
- Limited Service Campaign (21TD02) Keyless Entry
- Schedule 10 days out and submit Contact Form). (ⓘ)
For recalls not listed above, follow these instructions:
- Schedule as allowed (if the customer requests it).
Can't Schedule? Don't forget to troubleshoot! (ⓘ).
Still can't book, submit Contact Form - Do Not Schedule recalls using another service.
Recall information can be verified by internal SDC Teams. Please have vehicle information (including VIN) and item(s) you need verified ready.
- Helpline: For over-the-phone assistance, contact the Helpline.
- Do not contact Parts or Service for availability.
- If the recall cannot be performed or additional information needs to be disclosed to customers, the store's management team will notify GP1 Digital Support for updating.
The National Highway Transportation and Safety Administration (NHTSA) is a government agency created to help inform customers of reported issues regarding their vehicles. It is a national database for all manufacturers. GP1 uses this site as a backup to the manufacturers recall page.
Recall titles in Xtime contain a combination of searchable identifiers:
Recall #NHTSA – if applicable
Manufacturer # – if known
Brief Description of Concern – as obtained from NHTSA
Ex. Recall #16V000 (123) Takata Airbag
Ex. ZE7 Oil Consumption Warranty Enhancement
Definitions/FAQs:
- Number assigned to a reported recall by the government agency.
- Brand’s specific number for a recall.
- Number can be alphanumeric and can vary in length depending on the manufacturer.
- Identifier for a specific vehicle (17 digits).
- Displays the car's unique features, specifications, and manufacturer.
- The VIN can be used to track recalls, registrations, warranty claims, thefts, and insurance coverage.
VIN locations
- Lower left windshield
- Driver side door panel
- Vehicle registration/insurance card
There are three recall status types that might display after you look up a VIN for safety recalls:
- Recall INCOMPLETE – This means that an incomplete or “open” recall was found on the car and the owner should follow the remedy instructions.
- Recall INCOMPLETE. Remedy Not Yet Available – This means that an incomplete or “open” recall was found on the car, but the manufacturer is not yet ready to provide the needed remedy or fix.
- Number of Open Recalls: 0 – This means that either there are no recalls associated with that vehicle or the vehicle has already been fixed.
Searchable by VIN:
- Considered a safety concern.
- Repaired at the manufacturer's expense.
- Considered an enhancement (not safety related).
- Repaired at the manufacturer's expense.
- Considered an enhancement (not safety related).
- Repaired at the manufacturer's expense if perform before specific mileage/expiration date.
After the expiration date, inspection/repair will be done at the owner’s expense.
Not Searchable by VIN:
- Notice from the manufacturer to the dealer about issues/concerns.
- Seen as a warning for potential issues.
- Inspections are required.
- Extended warranty coverage period on a certain component(s).
- Covered component(s) must be shown to fail under the exact conditions described.
- Inspections are required.
- Extended warranty coverage period on a certain component(s).
- Covered component(s) must be shown to fail under the exact conditions described.
- Repaired at the manufacturer's expense if perform before specific mileage/expiration date.
- Inspections are required.
After the expiration date, inspection/repair will be done at the owner’s expense.
Toyota / Scion Client Relations
Transportation:
Towing: Advise customers to have tow driver deliver keys directly to staff on the Service Drive; If towing outside of normal service hours see Early Bird/After Hours section.
Drop Offs:
- Customer will have their own transportation.
Early Bird/After Hours:
- Advise customer to use the envelopes provided to place their keys in the drop slot located on the service drive.
- Customers should sign the envelope to authorize repairs.
Wait times for repairs will vary widely since an accurate repair/wait time cannot be determined until diagnosis has been performed by the technician.
Conducted By: Dealership Personnel
Operates: Monday-Friday 7am-12pm
Travel Distance: Anywhere on the West Bank (Gretna, Harvey, Morrero, Algiers and West Wego)
Additional Policy Information:
- Drop off only
A complimentary loaner cannot be reserved at this dealership.
Facility (ⓘ) : Enterprise Rent-A-Car
Operates: Click agency link(s) above for hours
Phone Number: (504) 341 - 9363
Cost: Will be discussed at service write-up
This dealership does not have a courtesy Valet/Pick Up & Delivery Program
