Complimentary services:

• There are no complimentary services for this Brand.

Additional service plans must be purchased through Finance and can be verified by a service advisor.

Nissan Security+Plus Vehicle Service Contracts (VSC) :

• Three plans available covering 800 to over 2,000 components
• Roadside Assistance
• Trip Interruption
• Car Rental & Towing

Nissan Security+Plus Prepaid Maintenance Agreements (PMA) :

• Four plans available – click link above for brochure or see excerpt of quick reference chart below.

Maintenance is typically due every 5,000 miles or 6 months, whichever occurs first

To view Warranty information click here.

To view Owner’s Manual click here

To access visual guide for Nissan lineup click here

Technology – NissanConnect

NissanConnect – NissanConnect® combines navigation, security, entertainment and ways to stay in touch with a dash mounted system designed to always keep you connected to your Nissan - functionally varies by model.

Available 2018 Nissan models feature a 3-year complimentary trial of NissanConnect® Services Select and a 6-month trial of NissanConnect® Services Premium Plus.

NissanConnect FAQs – Browse by section to quickly find information about the NissanConnect® system, or refer to a Nissan Owner’s Manual for more details.

NissanConnect App – This app works with the vehicle display to bring new levels of driving related information and entertainment to the vehicle by customizing popular apps to the Nissan vehicle environment.

Fleet: Group of motor vehicles owned or leased by a business, government agency or other organization rather than by an individual or family.

Commercial: Any type of motor vehicle used for transporting goods or paid passengers.

To see a list of Nissan Fleet/Commercial vehicles click here

Color Basics:           

• Red indicates a potentially serious problem or safety issue, but Red may also indicate an important reminder. If it is flashing, it is important and could be unsafe to drive.
• Yellow/orange mean something needs to be serviced or repaired soon. If it is flashing, it is important and could be unsafe to drive.
• Green or Blue is only telling you that a system is on or operating.

Retail gasoline stations in the United States sell three main grades of gasoline based on the octane level:

• Regular (ⓘ) Tooltip content - the lowest octane fuel (generally 87-88)
• Mid-Grade (ⓘ) Tooltip content - the middle range octane fuel (generally 89–90)
• Premium (ⓘ) Tooltip content  - the highest octane fuel (generally 91–94)

If the octane rating used is less than required, damage to the engine may occur and may void the vehicle warranty.

Customers can confirm the information on the lists by checking their Owner’s Manual or by referring to the label on the inside of the fuel-filler door

Source: eia.gov / fueleconomy.gov

• Nissan recommends Genuine Nissan Motor Oil or Mobil 1 (click here to learn more).
• Oil viscosities may vary by model.
• See Owner’s Manual for exact oil type based on vehicle model (0W-40/5W-30/etc.).

Quick Reference Oil Guide listed below:

• May vary by model.

To view a list of additional Product Protection Plans  click here.

Client relations (ⓘ) Manufacturer reps can assist customers with general inquiries, recall concerns, complaints, etc. can be reached in multiple ways.  To see options click on the supported brand: Nissan

Contact information is typically located at the bottom of the linked page.

Customer Relations/Owner Loyalty Manager - Anthony Torres

Collision Director - Cody Farber

Finance Director - Ahmed Altaher

Parts Desk: Right click here to copy all email addresses.
This link will reach the entire team.

Parts Asst. Manager - Luis Carcamo

Parts Manager - Roger Hebert

Nissan Roadside Assistance will tow the vehicle from public roadways (ⓘ) No unsurfaced roads or tracks, made of materials such as sand, gravel, riverbeds, mud, snow, rocks, and other natural terrain. to the nearest Nissan dealership; additional charges may apply if a customer requests a further location. See link below for additional exclusions/restrictions that may apply.

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Roadside Assistance

(800) 225-2476 / (877) 644-2738 for Nissan Leaf or Ariya Owners

• 3 years or 36,000 miles, whichever comes first. (ⓘ) Towing issue must be related to a component covered under warranty; Towing expense covered up to $100
• For GT-R, Titan, or Leaf models, refer to the Nissan Roadside Assistance site to view benefits based on model and year.

The third party service provider(s) listed below can tow a vehicle to this dealership. However, customers are advised to check their insurance policy for possible roadside coverage.  If a vehicle was involved in a collision/accident and also requires service it must be taken to the collision center first for repairs (see Collision drop down).

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Priority Towing
(713) 772-7728
Distance from Dealership: within 20 miles

• If using a referred towing company, charges can be billed directly to the customers’ Repair Order (RO).
• If using a non-referred towing company, payment maybe required by the towing company upon delivery.

Insurance Claims

To possibly avoid upfront costs, customers should file an insurance claim (ⓘ) Coverage/Compensation can be submitted for Collision, Accident, Vandalism or Theft based on the customer's policy  prior to arranging repairs. The insurance provider will determine cost (if any) for towing/repairs based on insurance coverage. If repairs are done prior to starting a claim, the customer may be responsible for all costs and for obtaining reimbursement (if any) from their policy provider.

Collision and Service Inquiries

If a vehicle was involved in a collision/accident and also requires maintenance service it must be taken to the collision center for repairs first. The collision center will coordinate service.

Customer Pay/Cost Inquiries

• GP1 Collision Centers:
  GP1 Collision Centers offer complimentary visual inspections and estimates. If a customer later decides to file an insurance claim additional fees may apply.

• Third Party Collision Centers:
  For cost inquiries from a third party collision center, the customer will need to speak with that facility directly.

Below are eligible locations customers can use or they can have their insurance provider recommend a repair facility.

Sterling McCall Nissan Collision Center of Stafford
12230 Southwest Freeway
Stafford, TX 77477
(281) 243-8775
Distance from Dealership: within 5 miles

Additional Information:

• Customers leasing a vehicle are required to take their vehicle into a certified collision center for any body work or collision repair. 
• Customers should contact their leasing company to report accidents/damages.

Some manufacturers offer a "locate your parked vehicle" feature accessible through their app. To view a list of manufacturers that offer this feature, click here.

A vehicle could be towed to an impound lot for a number of reasons such as being illegally parked, left behind due to inclement weather, street cleaning, or abandonment. 

City/County Towing Database (ⓘ) Some metro locations have publicly accessible systems that track impounded/towed vehciles.: None found

• Customers who suspect their vehicle was towed should contact whichever police department has jurisdiction in the place where the car was towed from (all wrecker services notify local police).

Additional Information:

• Impounded from a private property/business
  1. Look for towing signs on the property, or ask the property owner which wrecker service they used to tow vehicles. 
  2. Owners can also contact whichever police department has jurisdiction in the place where the car was towed from (all wrecker services notify local police).

If a vehicle is suspected stolen, the customer should contact authorities immediately. 

If an owner is enrolled in an additional security plan offered by the manufacturer or third party, police will coordinate with the provider to locate the stolen vehicle.

• Stolen Vehicle Locator -  To view a list of manufacturers that offer this feature, click here.
• Lojack Enabled - Customer should report the theft through Lojack.
  (police report can be filed through the app) 

Additional Information:

• If not enrolled in any additional security plans - Customers will need to contact whichever police department has jurisdiction in the place where your car was stolen and report the theft.

For customers with Dent Guard insurance coverage:

• If the customer would prefer a Dent Guard specialist to go to their location, refer them to Dent Guard (866) 528-9134.

Dent Guard can meet the customer or the customer can go to them.

For customers without dent insurance coverage (paying out of pocket):

• Refer to the Collision Center.

Depending on damage some cases might be referred to the Collision Center.

• Within Basic Factory Warranty (see Brand info) - Initial inspection needed (schedule Mon. -Fri. 8am-5pm - Submit Contact Form).
• Purchased from SM Nissan with CalTex Windshield Protection - Customer must call 800-707-9292 or file a claim through www.ctpc.com or the Nissan App.
• Insurance Claims - Customers should refer to their Insurance Company & they will provide them a preferred vendor that they work with.

Must be scheduled by an advisor.

Car Washes and Exterior Details cannot be performed in rainy/snowy weather or freezing temperatures (32 °F or lower). To see weather forecast, click here.

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Coupons - must be presented at the time of write up - may be displayed with smart phone / tablet or printed. Max discount on any service without coupon proof is 10%.

• Available: To all (via online or mailers)
• Current Online Specials:  Click Here for Current Online Coupons/Specials
• Competitor Coupons: Not Accepted 
• Expired Coupons: Accepted - Expired Factory Nissan coupons need to be approved by the Service Manager at time of write-up

Promos - emailed and should not be offered/advertised to customers that do not have an available promo in their Xtime profile.

• Available: For specific customers/vehicles (via email or Xtime)
• Current Promos: Vary - if a customer is eligible for a promo it will be listed in a "Promotions" drop-down when scheduling. If eligible, add to service visit.
• Competitor Promos: Promos are only offered via Xtime 
• Expired Promos: Expired promos will not appear in Xtime (no longer valid)

Super Savings Day - occur monthly and have designated specials for specific days and services. Offers cannot be used at other locations.

• Available: To all (via online or mailers)
• Current Super Savings Day: Vary - see (SDC) Super Savings Day & FAQs for offers
• Competitor Super Savings Day: Not Accepted – only available for the specified store
• Expired Super Savings Day: Not Accepted – only available for the specified date(s)

Recurring Offers - available for eligible customers (ex: senior citizens, military), but not necessarily advertised. Recurring offers do not expire unless specified.

• This dealership does not have any recurring offers.

• Schedule as Allowed - If there is no availability, notify the customer they can come in, but wait time/repair time cannot be guaranteed (vehicle must be inspected first).
• Submit Contact Form only if there is no availability and customer will be coming in.
• Refer to Nissan Roadside Assistance; (800-225-2476) to verify jump start/towing coverage, if needed.

Please note the images above are examples – they are not the only icons that can depict emergency scenarios

Dedicated Express Lanes: Yes; customers with Express services scheduled must follow the signs for Express entrance/lanes.

An Ignition Interlock Device (IID) requires the driver to provide a breath sample before the engine will start. If the IID detects alcohol on the driver's breath, the engine will not start. The driver will be periodically required to provide breath samples to ensure the continued absence of alcohol in their system for ignition to remain on.

Device installation, issues, removal:

• Do Not Schedule (dealership is not authorized to work on this device).
• Refer customer to Texas DPS for authorized locations.

Maintenance/repairs on vehicles with IIDs: 

• Schedule as waiters only (ⓘ) Customers with an Ignition Interlock Device (IID) / Breathalyzer on their vehicles are automatically ineligible for loaners/rentals and submit Contact Form.

• Do Not Schedule.
• Refer to the Sales Dept. (Ext. 5328).

• Pre-Purchase / Pre-Buy Inspections (ⓘ) Customer is wanting to buy a third party vehicle and would like vehicle inspected before buying.: Schedule as Allowed; Refer to Xtime for pricing and conditions.
• Appraisals / Cash Offers (ⓘ) Customer is wanting to sell vehicle to dealership.: Do Not Schedule, refer to Sales (Ext: 5328).

Radio Codes:

Nissan does not have radio codes

Navigation Updates:

Customer must purchase the Map Updates online (www.nissanusa.com) or call  888-628-6279 – instructions will be provided to perform update.

For navigation FAQs, click here

Schedule as Allowed

Procedure:

Schedule as allowed; however walk-ins are accepted (ⓘ) Due to limited walk-in availability, scheduled visits are highly encouraged.

Requirements that must be disclosed:

Refer to Xtime information icon.

Walk-ins - wait times cannot be guaranteed (first come, first serve).

Additional Information:

Emissions testing is only required for some metro counties.

New cars are good for two years, after which any applicable inspections are required annually.

Vehicle Inspection History - verify the history of a Texas vehicle inspection (VIN required)
Only history through the end of the previous day or older is available.

Source: dps.texas.gov

For questions about Vehicle Registration/Renewals see Dealership Information Tab

Vehicles impacted by vandalism (ⓘ) Vandalism is when a person intentionally damages the property of another. should be referred to Sterling McCall Nissan Collision Center of Stafford (REFERRALS; 281-243-8775). If a customer has Comprehensive Insurance (to see coverage details click here) they should reach out to their provider first.

If the damage affects both, refer to Sterling McCall Nissan Collision Center of Stafford (REFERRALS; 281-243-8775). (they will coordinate with Service). 

Saturday: Schedule as allowed, please note repairs/diagnostics could carry over to the next business day. Advisor will provide more information during initial meet. 

Sunday: Service Dept. CLOSED.

Windshield/glass work, including tinting, cannot be performed during Holidays or during rainy/snowy weather; to see the weather forecast, click here.

Client relations (ⓘ) Manufacturer reps can assist customers with general inquiries, recall concerns, complaints, etc. can be reached in multiple ways.  To see options click on the supported brand: Nissan

Contact information is typically located at the bottom of the linked page.

Drop Offs:

• Customer will have their own transportation.

Early Bird/After Hours:

• Advise customer to use the envelopes provided to place their keys in the drop slot located on the service drive.
• If gates are locked, the customer may park outside the gate and walk up to the service drive.
• Customers are advised to call the service cashier the next business day at 281-243-8700 and mention they dropped their vehicle off outside the gate and wish to speak with a Service Manager or Main Shop Advisor.
• Customers should sign the envelope to authorize repairs.

Wait times for repairs will vary widely since an accurate repair/wait time cannot be determined until diagnosis has been performed by the technician.

Conducted By: Lyft

Operates: During Normal Service Hours

Travel Distance: 12 Miles

Total Duration: 72mins or more  (ⓘ) if total duration is less than 71mins it does not qualify for a Rideshare

Additional Policy Information:

Rideshare is drop off only

A complimentary loaner cannot be reserved at this dealership.

Facility (ⓘ) Customers with an Ignition Interlock Device (IID) / Breathalyzer on their vehicles are automatically ineligible for loaners/rentals: Enterprise Rent-A-Car (located in Collision center)

Operates: Click agency link(s) above for hours

Phone Number: (281) 242-0436

Cost: Will be discussed with Enterprise Rent-A-Car

Requirements that must be disclosed:

• Driver Must be 21 yrs. or Older
• Valid Driver’s License
• Valid Major Credit Card (ⓘ) Major credit card networks: Visa, Mastercard, American Express or Discover. Not Accepted: Debit, pre-paid, or digital cards (regardless of network logo on card).
• Current Proof of Full Coverage Insurance (to see coverage details click here)

Customer will need to schedule their own rental vehicle.

For the welfare of our drivers, valets are not allowed for:
drivability concerns, safety issues or emergency scenarios.
Valets are also not allowed for insurance claims.

Requirements (ⓘ) Customers with an Ignition Interlock Device (IID) / Breathalyzer on their vehicles are automatically ineligible for loaners/rentals:

• Brand: Nissan only
• Year: No Restriction
• Vehicle Mileage: No Restriction
• Total Duration: 72mins or more 
• Travel Distance for Pickup: Vehicle must be within 15 Miles from the dealership for pickup

Additional Policy Information:

• Do Not Schedule same day valets.
• Driver Departure Times: Refer to Xtime for availability.
  (Arrival times could vary based on weather, location, traffic, etc.)

Requirements that must be disclosed:

• Vehicle will be picked up and delivered once service is complete (no loaners will be provided).