Scheduling Preferences:
Schedule with UNSPECIFIED unless the customer has a preferred advisor
Supported Makes:
Carry Overs:
Visits scheduled Monday-Saturday after 5pm may carry over to the next business day.
Accessories & Appearance
AccessoriesAppearances
Accessories (ⓘ)A vehicle accessory is an additional part or fitting that is attached to or carried by the vehicle to enhance performance or comfort.: Schedule as allowed
Appearances:
- Dent/Dings and Scratches:
If customer is paying out of pocket or using insurance, refer to Kruse Customs Truck Shop (REFERRALS; 806-239-6003).
- Paint: If a customer needs to purchase touch up paint, refer them to the parts department (VIN number needed).
- Vandalism: See Vandalism section at the bottom of this page.
Car Wash / Details
Car Washes and Exterior Details cannot be performed in rainy/snowy weather or freezing temperatures (32 °F or lower). To see weather forecast, click here.
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Car Wash / DetailsResistAll / Auto Butler
Car Wash:
- Complimentary with scheduled service: Yes.
- Without scheduled service (stand-alone): Car wash walk-ins accepted at a fee (ⓘ)See Xtime for pricing.; total wait time cannot be guaranteed especially during peak times (ⓘ) Service visits should not be booked for stand alone car washes (walk-in only)..
Detail Option(s):
Schedule as allowed; refer to Xtime for all pricing, durations, and package descriptions.
- Hand Wash & Vacuum.
- Hand Wash & Wax.
- Exterior Detail.
- Interior Detail.
- Full/Complete Detail.
Scheduling Instructions: See Due Bill / We Owe section
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ResistAll (ⓘ) Protections Available: Exterior (Paint & Wheel), Interior, and Windshield and Auto Butler (ⓘ) Protections Available: Exterior (Paint) and Interior protect against harmful UV rays and condition upholstery, dashboards, doors and other interior surfaces to keep them in showroom condition - typically applied at the vehicle's time of purchase.
Deals / Offers
Deals/Offers cannot be combined (ⓘ) Only one allowed per service visit
All items contain disclaimers; refer to actual offer for any restrictions.
Coupons - must be presented at the time of write up - may be displayed with smart phone / tablet or printed. Max discount on any service without coupon proof is 10%.
- Available: To all (via online or mailers).
- Current Online Specials: Click Here for Current Online Coupons/Specials.
- Competitor Coupons: Accepted – from other Hyundai dealerships at managers discretion.
- Expired Coupons: Accepted – at managers discretion.
Promos - emailed and should not be offered/advertised to customers that do not have an available promo in their Xtime profile.
- Available: For specific customers/vehicles (via email or Xtime).
- Current Promos: Vary - if a customer is eligible for a promo it will be listed in a "Promotions" drop-down when scheduling. If eligible, add to service visit.
- Competitor Promos: Promos are only offered via Xtime.
- Expired Promos: Expired promos will not appear in Xtime (no longer valid).
Super Savings Day - occur monthly and have designated specials for specific days and services. Offers cannot be used at other locations.
- Available: To all (via online or mailers).
- Current Super Savings Day: Vary - see (SDC) Super Savings Day & FAQs for offers.
- Competitor Super Savings Day: Not Accepted – only available for the specified store.
- Expired Super Savings Day: Not Accepted – only available for the specified date(s).
Recurring Offers - available for eligible customers (ex: senior citizens, military), but not necessarily advertised. Recurring offers do not expire unless specified.
- This dealership does not have any recurring offers.
Diagnostic Concern / Warranty Work
Diagnostic ConcernsWarrantyRecently Purchased Vehicles
A qualified technician will inspect the vehicle to determine its service needs (Complimentary initial diagnosis) (ⓘ) In some cases, a test drive may be required. Customers are encouraged to ride along with the tech/advisor in order to replicate noise concerns.. Afterwards the service advisor will inform the customer of their findings and the necessary steps to repair the vehicle. Customers will not incur any charges without approval.
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The following are examples of what is intended to be covered as part of our “Free Diagnosis” policy:
- Air Conditioner (ⓘ) Check temperature, belt, fuse, and perform visual inspection..
- Brake Noise (ⓘ) Test drive, visual inspection of brake system and pads/shoes..
- Charging & Starting (ⓘ) Electronically test battery and charging system..
- Electrical (ⓘ) Visually inspect easily accessible wiring, connections and fuses..
- Leaks (ⓘ) Visually inspect to isolate source..
- Noises (ⓘ) Test drive, scope or visually test/inspect to isolate noise..
- Rough Idle (ⓘ) Scan the system with a diagnostic devise and read codes..
- Running Light(s) (ⓘ) Check fuse, connections and bulb..
- Vibration (ⓘ) Test drive to replicate vibration..
- Warning Light(s) (ⓘ) Scan the system with a diagnostic devise and read codes..
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Scheduling Instructions:
- Encourage drop offs/alternate transportation (ⓘ) Only offer options available at dealership.
- Salvaged/Branded vehicles - if disclosed, Do Not Schedule (Diagnostics and/or warranty work cannot be performed)
In order to determine if an issue/concern is covered under warranty, the vehicle must be inspected by a certified technician.
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Below are the different types of warranties a vehicle might be covered under:
- Factory Warranty (ⓘ) Coverage varies by make, year, and model.
- Additional Protection Plans / Extended Warranties (ⓘ) Coverage varies by make, year, and model.
- GP1 Limited Warranty on repairs (ⓘ) 12 months or 12,000, whichever comes first.
- Certified Pre-Owned (CPO) (ⓘ) Coverage for pre-owned vehicles within 5 years old - generally covers engine, transmission, and other major mechanical components of a vehicle.
- Aftermarket / 3rd-party contracts (ⓘ) Vehicle protection plans offered by insurance or warranty companies that are not directly affiliated with the car brand. Third-party warranties can provide customizable options for major repairs and routine maintenance.
Vehicles purchased within the last 30days
- Do Not Schedule, refer to Sales (Ext: 5324).
Due Bill / We Owe
Due Bill / We OweResistAll / Auto Butler
Scheduling Instructions:
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ResistAll (ⓘ) Protections Available: Exterior (Paint & Wheel), Interior, and Windshield and Auto Butler (ⓘ) Protections Available: Exterior (Paint) and Interior protect against harmful UV rays and condition upholstery, dashboards, doors and other interior surfaces to keep them in showroom condition - typically applied at the vehicle's time of purchase.
Emergencies
- Schedule as Allowed - If there is no availability notify the customer they can come in, but wait time/repair time cannot be guaranteed (vehicle must be inspected first).
- Submit Contact Form only if there is no availability and customer will be coming in.
- Refer to Hyundai Roadside Assistance; (800-243-7766) to verify jump start/towing coverage, if needed.
Please note images above are examples – they are not the only icons that can depict emergency scenarios.
Express
Dedicated Express Lanes: No; all vehicles must use the same service entrance lanes.
Ignition Interlock Device (IID) / Breathalyzer
An Ignition Interlock Device (IID) requires the driver to provide a breath sample before the engine will start. If the IID detects alcohol on the driver's breath, the engine will not start. The driver will be periodically required to provide breath samples to ensure the continued absence of alcohol in their system for ignition to remain on.
Device installation, issues, removal:
- Do Not Schedule (dealership is not authorized to work on this device).
- Refer customer to Texas DPS for authorized locations.
Maintenance/repairs on vehicles with IIDs:
- Schedule as waiters only (ⓘ) Customers with an Ignition Interlock Device (IID) / Breathalyzer on their vehicles are automatically ineligible for loaners/rentals and submit Contact Form.
Keys
KeysKey Fob BatteriesLockout
Lost/Stolen Key(s):
- For pricing, ordering, or availability, refer to Parts Dept (Ext: 4424).
- If a customer no longer has possession of keys, the vehicle must be towed in and new keys must be ordered.
Spare/Additional Key(s) needed:
- For pricing, ordering, or availability, refer to Parts Dept (Ext: 4424).
- All key fobs and spare keys must be brought in so all keys can be programmed.
The following are needed for all new keys or reprogramming:
- Registered owner must be present at location with vehicle
- Registered owner must be able to present current Driver’s License and proof of ownership (title/registration)
Key Fob Batteries:
- Walk-ins allowed for key batteries – customer can stop parts department for replacement.
Lockout:
- If the vehicle is under warranty- refer customer to Hyundai Roadside Assistance; (800-243-7766).
Lease Returns
- Do Not Schedule.
- Refer to the Sales Dept. (Ext. 5324).
Non-Supported Makes
Supported / Unsupported MakesNearby GP1 Dealerships
Supported Makes:
Non-Supported Makes:
Schedule maintenance items as allowed (no packages/warranty/repair/recall/diags).
GP1 Dealerships in Automall (ⓘ)An automall is a commercial district (not separated by physical road structures or businesses) that contains multiple dealerships for different automakers in a single road or street. :
None
GP1 Dealerships Nearby (ⓘ)Approx. within 20 miles. :
- Gene Messer Chevrolet
- Gene Messer Ford Lubbock
- Gene Messer Kia
- Gene Messer Toyota
- Gene Messer Volkswagen
Pre-Purchase Inspections / Appraisals
- Pre-Purchase / Pre-Buy Inspections (ⓘ) Customer is wanting to buy a third party vehicle and would like vehicle inspected before buying.: This dealership did not provide information on this item, refer to an advisor for assistance - Submit Contact Form.
- Appraisals / Cash Offers (ⓘ) Customer is wanting to sell vehicle to dealership.: Do Not Schedule, refer to Sales (Ext: 5324).
Radio Codes / Navigation
Radio Codes:
- Schedule as Allowed.
- Vehicle and registered owner must be present for code to be provided.
- Registered owner must present picture identification (Driver’s License).
Navigation Updates:
Customer must purchase the updated disc online (mapnsoft.com) – instructions will be provided to perform update.
- If dealership assistance is needed to retrieve code, schedule as allowed.
State / Smog Inspections
Procedure:
- Schedule as allowed; however walk-ins are accepted (ⓘ) Due to limited walk-in availability, scheduled visits are highly encouraged.
Requirements that must be disclosed:
- Refer to Xtime information icon.
- Walk-ins - wait times cannot be guaranteed (first come, first serve).
Additional Information:
- Emissions testing is only required for some metro counties.
- New cars are good for two years, after which any applicable inspections are required annually.
- Vehicle Inspection History - verify the history of a Texas vehicle inspection (VIN required)
Only history through the end of the previous day or older is available.
Source: dps.texas.gov
For questions about Vehicle Registration/Renewals see Dealership Information Tab
Tires / Wheels
RepairsReplacements/Inquiries/AvailabilityNitrogen / Run FlatsTPMS Light
Repairs (Run Flat Tires): (ⓘ)
- Do Not Schedule (repairs cannot be performed, replacement is needed)
Repairs (Non Run Flat Tires):
- Schedule as allowed (inspection of tires(s) needed to determine if repair is possible).
- If a customer is concerned about safety/drivability offer towing (see REFERRALS tab).
Repairs (Wheels/Rims): Wheel: Total circular unit that is attached to the vehicle via an axle. Rim: The outermost part of the wheel.(ⓘ)These tires cannot be repaired. Once a puncture occurs, tires must be replaced. To identify these tires, look for the universal run flat image located on the tire's sidewall - see Run Flat section.
- Schedule as allowed.
- If a customer is concerned about safety/drivability offer towing (see REFERRALS tab).
- Do Not Schedule if pricing and availability have not been confirmed.
- For pricing, ordering, or availability, refer to advisors (Svc Ext: 6324 or submit Contact Form).
- Tire size should be included on all requests.
For most vehicles, tire information can be found in three locations: (ⓘ)Information includes tire size, load capacity and proper inflation pressure.
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- Owner's Manual (Hyundai / Genesis)
- Driver Door Information Panel
- Tire
- To see ways of verifying purchase of a Tire/Wheel protection plan click here. (MAIN)
Nitrogen (ⓘ)Tires filled with nitrogen maintain inflation pressure longer than compressed air-filled tires in changing temperatures and will likely have a green-colored cap or include an N2 emblem.:
- Do Not Schedule (not available at this location).
NOTE: In an emergency, air can be safely added to nitrogen tires. Customer should report this when scheduling their next service visit so tires can be thoroughly inspected.
Run Flats: These are tires that can be driven for a brief time after a puncture. Manufacturers recommend an estimated 50-mile range on a run-flat tire at zero pressure up to 50mph under optimal conditions (ⓘ)Actual safe mileage is based on many parameters, including vehicle load, speed and ambient temperature.. This allows drivers to reach a safe location so the tire can be changed. Once a puncture occurs, the tire must be replaced.
The International Organization for Standardization (ISO) has developed a universal symbol for self-supporting run-flat tires, represented by a flat tire continuing down the road:
TPMS Light (ⓘ)Alerts drivers when inadequate tire pressure is detected. Improperly inflated tires can cause premature treadwear and possible unsafe driving conditions.:
Reasons the light may turn ON:
| TPMS Light |
Possible Reason |
Could Cause |
| ON |
Underinflation (or tire leak) |
Sluggish tire response, decreased fuel economy, and could lead to blowouts |
| ON and OFF |
Fluctuating Weather |
No issues - An drop in temperature causes the light to turn on; the light may turn off when pressure increases during the day due to rising temperature and/or heat generated from driving the vehicle |
| Flashes when starting and remains ON |
Not Functioning Properly |
Incorrect readings that can lead to unsafe driving conditions |
What drivers should do:
- Manually check the tire pressures with a gauge and add air until the pressures reach the manufacturer's specification (located on the door jamb or in the owner’s manual - Hyundai / Genesis).
- If the light remains on (no change in weather) or is flashing, a service visit is recommended.
Vandalism / Animal Damage
Vehicles impacted by vandalism (ⓘ) Vandalism is when a person intentionally damages the property of another. should be referred to Kruse Customs Truck Shop (REFERRALS; 806-239-6003). If a customer has Comprehensive Insurance (to see coverage details click here) they should reach out to their provider first.
Internal DamageExternal Damage
Internal Damage (regardless of an insurance claim or customer pay): Schedule as Allowed
Examples:
- Animal/Rodent Damage (chewed wires, nests).
- Sugar in the gas tank.
- Sensors were damaged.
- Stolen catalytic converter.
External Damage (regardless of an insurance claim or customer pay): Refer to Kruse Customs Truck Shop (REFERRALS; 806-239-6003).
Examples:
- Broken Glass.
- External Parts Damaged (Broken Mirrors, Antenna, Lights, etc.).
- Intentional Fire.
- Paint Damage (Graffiti/Spray/Scratches).
- Wildlife Collisions.
If the damage affects both, refer to Kruse Customs Truck Shop (REFERRALS; 806-239-6003) (they will coordinate with Service).
Weather Related Concerns
Flood/Water DamageHail Damage
Flood/Water Damage:
- Schedule as Allowed (do not refer to collision unless the vehicle was in an accident).
- If there is no availability, notify the customer they can come in. Wait/repair time cannot be guaranteed – vehicle must be inspected first.
- Submit Contact Form only if there is no availability and customer will be coming in.
- Vehicle should not be driven – this could cause more damage if there is water in the engine.
- See Referrals tab for more info on Roadside Assistance coverage and/or Towing
- No Loaners.
- Warranty does NOT cover flood/water damage.
- Insurance claims should be filed.
- If applicable, Alternate transportation will be provided by the insurance company via the customer’s policy coverage.
- If the customer does not have rental coverage, cost will be at their expense.
- If the customer does not have flood coverage, cost will be at their expense.
Hail Damage:
- Insurance claims should be filed first.
- If customer is paying out of pocket or using insurance, refer to Kruse Customs Truck Shop (REFERRALS; 806-239-6003).
Weekend Scheduling
- Saturday: schedule as allowed, please note repairs/diagnostics could carry over to the next business day. Advisor will provide more information during initial meet.
- Sunday: Service Dept. CLOSED.
Windshield / Glass
Windshield/glass work, including tinting, cannot be performed during Holidays or during rainy/snowy weather; to see the weather forecast, click here.
Repair/ReplacementsTinting
Repairs/replacements are NOT covered by warranty. To avoid a direct charge, advise customer to contact insurance provider for repair/replacement coverage.
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Windshield (Front/Rear):
- Repair/Replacements - refer to Kruse Customs Truck Shop (REFERRALS; 806-239-6003).
If filing an insurance claim, refer customer to their insurance company.
Window Tinting:
Schedule as allowed
Additional Information:
- Window tint is determined by the percentage of visible light which passes through the window, also known as visible light transmission (VLT).
- A lower VLT percentage indicates a lower amount of light able to transmit through the glass.
- This state requires vehicles to have: 25% VLT or higher.
Source: www.dps.texas.gov.
