Bob Howard Acura
13101 N Kelly Avenue
Oklahoma City, OK 73131
Hours of Operation
Monday-Saturday: 7am - 7pm
Sunday: CLOSED
This dealership did not provide any quick reference driving directions.
Hours of Operation
Monday-Saturday: 7am - 7pm
Sunday: CLOSED
Hours of Operation
Monday-Saturday: 8:30am - 9pm
Sunday: CLOSED
Contact Form - Used to communicate with the dealership regarding customer requests/concerns/inquiries. [Wrap Code: will vary based on request]
Payment Option(s):
This dealership does not accept checks for parts or service.
- Financed Parts or Services - Refer to Flex Pay section.
- Non-Financed Parts or Services - Available; Customers can receive email and text payment requests from the store and access, print, and reference payment receipts.
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Questions about payments should be referred to a service advisor.
This dealership offers flexible payment plans to finance parts or services. Details will be discussed by the advisor.
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Primary Partner: Sunbit - offers a “pay-over-time” option with 3, 6, or 12- month payment plans (approval based on credit). A down payment with a bank-issued debit card is required and a payment method for recurring payments will also be needed. After good payment history with Sunbit, some customers might receive a personalized invitation link to a Sunbit Card application.
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| Pre-Qualification Requirements | 1) Email address, 2) State-issued ID or driver’s license, and 3) Bank-issued debit card.. .A payment method for recurring payments will also be needed. |
| Apply Online | apply.sunbit.com/BobHowardAcura |
| Access Account | my.sunbit.com/login |
| Inquiries / Contact | Website: sunbit.com/contact-us/ Email: support@sunbit.com Phone: (855) 678-6248 FAQ: sunbit.com/im-a-consumer/customer-service/ |
This dealership offers flexible payment plans to finance parts or services. Details will be discussed by the advisor.
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Primary Partner: DigniFi - offers a “pay-over-time” option with 12-36 month payment plans (approval based on credit). No interest if the loan is paid in full within 90days.
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| Pre-Qualification Requirements | 1) 18yrs or Older, 2) Email Address, 2) State-issued ID or driver’s license, and 3) Bank-issued debit card.. .A payment method for recurring payments will also be needed. |
| Apply Online | app.dignifi.com/customer/personal_info |
| Access Account | app.dignifi.com/users/sign_in |
| Inquiries / Contact | Website: dignifi.com/contact-us/ Email: questions@dignifi.com Phone: (855) 808-5861 FAQ: Not Available |
Product / Coverage Cancellation:
Customers can cancel coverage for the following products sold by the dealership:
| Products that can be canceled: |
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| Items needed to cancel product: |
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| Inquiries / Contact: | Website: Dealership website (Finance tab) Email: customercancellations@group1auto.com Phone: (713) 360-5488 |
Please be advised that ResistAll/NG2 Protection products are non-cancellable.*
Other Dealership Information:
This dealership does not have charging stations onsite. To find the nearest charging location click here.
Brand Information:
Disclaimer: Data on this page applies to vehicle(s) purchased in the United States.
Information may not be applicable for vehicle(s) purchased out of the country.
Warranty and Service/Maint. Plan information can be verified by internal SDC Teams. Please have vehicle information (including VIN) and item(s) you need verified ready.
- Helpline: For over-the-phone assistance, contact the Helpline.
For 2023 - 2024 Models, excluding Battery Electric Vehicles (BEVs):
- 2 years or 24,000 miles, whichever occurs first.
For 2025 Models and newer:
- 1 Service within 1 year or 12,000 miles, whichever occurs first.
Acura Maintenance Packages (Complimentary): For 2023 models and newer - Excludes any Battery Electric Vehicles (BEVs). The plan includes standard oil and filter changes, tire rotation, and multi-point inspections.
Transferable: Yes; Transferable to second owner only. A $50 option transfer fee will be applied (in most states).
Acura Care (Prepaid) : Address factory recommended maintenance as outlined in the vehicle's Service and Warranty Booklet.
Transferable: Yes; Transferable to second owner only. A $50 option transfer fee will be applied (in most states).
Acura Maintenance Minder system automatically adjusts the maintenance intervals based on engine operating characteristics, your driving habits, and the climate that you have operated your vehicle in - exact mileage service varies.
Customers will see dashboard reminders of the following when service is due:
To view Warranty information click here.
To view Owner’s Manual click here.
To access visual guide for Acura lineup click here.
Technology – Acura Link
Acura Link – Offers Real-Time Traffic, Weather and in-vehicle messages and service appointments. For 2014 and newer vehicles, feature also include a cloud based service that allows for two way flow of data and voice commands – there are three subscription levels.
- Acura Link Standard Package: Includes cloud-based navigation with continuously updated traffic data for freeways and surface streets—all at no additional cost for the first three years of ownership.
- Acura Link Connect Package: Includes access to a virtual dashboard using a smartphone, tablet or computer. Access to lock or unlock the doors, get an alert if the alarm is going off, check tire and fuel level status, even sound the horn and flash the headlights. Also included, in-vehicle roadside assistance and emergency service requests at the press of a button and automatic request for emergency response services – 90day trial period.
- Acura Link Premium Package: Includes on demand, live support from a personal assistant, 24 hours a day, seven days a week. AcuraLink agents can make hotel, restaurant or travel reservations, search for locations and send directions directly to your vehicle’s navigation system – 90day trial period.
If customer have questions about their Acura link, advise them to contact AcuraLink support for more details.
(877) 375-2638
Dashboard Visual Guide
Color Basics:
- Red indicates a potentially serious problem or safety issue, but Red may also indicate an important reminder. If it is flashing, it is important and could be unsafe to drive.
- Yellow/orange mean something needs to be serviced or repaired soon. If it is flashing, it is important and could be unsafe to drive.
- Green or Blue is only telling you that a system is on or operating.
Frequently Asked Questions
Retail gasoline stations in the United States sell three main grades of gasoline based on the octane level:
- Regular (ⓘ) - the lowest octane fuel (generally 87-88).
- Mid-Grade (ⓘ) - the middle range octane fuel (generally 89–90).
- Premium (ⓘ) - the highest octane fuel (generally 91–94).
If the octane rating used is less than required, damage to the engine may occur and may void the vehicle warranty.
Customers can confirm the information on the lists by checking their owner's manual or by referring to the label on the inside of the fuel-filler door
Source: eia.gov / fueleconomy.gov
- Acura recommends only oils displaying the AP1 “Starbust” certification symbol (To view image click here).
- Oil viscosities may vary by model.
- See Owner’s Manual for exact oil type based on vehicle model (0W-40/5W-30).
To view a list of Frequently Asked Questions directly from the Acura site click here.
To view a list of additional Product Protection Plans click here.
Acura Client Relations
Client relations (ⓘ) can be reached in multiple ways. To see options click on the supported brand: Acura
Contact information is typically located at the bottom of the linked page.
Personnel:
Personnel Image(s): This dealership does not have a “Meet Our Staff” link
Service Drive Ext: 6318
Some individual extensions/voice messages might not be set up or recently changed (ⓘ)
Service Drive Email Link:
If the Contact Forms are unavailable, use the distribution group email to reach the store (ⓘ)
Clayton Thornton
Brandon Kinney
Emma Rowe-Hawk
Garrett Hamilton
Larry Coleman
Management Team:
Service Manager – Charles Mulkey
General Manager – Brett Goodner
Other Dealership Personnel:
Parts Manager - Kesley Storm
Referrals:
Roadside Assistance
Towing: Advise customers to have tow driver deliver keys directly to staff on the Service Drive; If towing outside of normal service hours see Transportation Tab (ⓘ)
Acura Roadside Assistance will tow the vehicle from public roadways (ⓘ) to the nearest Acura dealership; additional charges may apply if a customer requests a further location. See link below for additional exclusions/restrictions that may apply.
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(800) 594-8500
- 4 years or 50,000 miles, whichever comes first.
The third party service provider(s) listed below can tow a vehicle to this dealership. However, customers are advised to check their insurance policy for possible roadside coverage. If a vehicle was involved in a collision/accident and also requires service it must be taken to the collision center first for repairs (see Collision drop down).
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Arrow Wrecker
(405) 943-1800
Distance from Dealership: within 15 miles
- If using a referred towing company, charges can be billed directly to the customers’ Repair Order (RO) for a fee (25% markup).
- If using a non-referred towing company, payment maybe required by the towing company upon delivery.
Collision:
Insurance Claims
To possibly avoid upfront costs, customers should file an insurance claim (ⓘ) prior to arranging repairs. The insurance provider will determine cost (if any) for towing/repairs based on insurance coverage. If repairs are done prior to starting a claim, the customer may be responsible for all costs and for obtaining reimbursement (if any) from their policy provider.
Collision and Service Inquiries
If a vehicle was involved in a collision/accident and also requires maintenance service it must be taken to the collision center for repairs first. The collision center will coordinate service.
Customer Pay/Cost Inquiries
- GP1 Collision Centers:
GP1 Collision Centers offer complimentary visual inspections and estimates. If a customer later decides to file an insurance claim additional fees may apply.
- Third Party Collision Centers:
For cost inquiries from a third party collision center, the customer will need to speak with that facility directly.
Vehicles must be taken to the Service Dept for the following instances:
- Flood/Water Damage
- Manufacturer Defects (ⓘ) - Within warranty and not involved in a collision/accident
Below are eligible locations customers can use or they can have their insurance provider recommend a repair facility.
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Bob Howard Collision Center of Edmond
3700 S. Broadway
Edmond, OK 73013
Main Number: (405) 302-5990
Appointment Number: (405) 936-8929
Distance from Dealership: within 5 miles
| Remote CSR (ⓘ) (x7098-3119) | For warm transfers, contact the team. All Spanish or Saturday requests require a form. |
| Contact Form | If team is unavailable, submit a Remote CSR Form |
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Additional Information:
- Customers leasing a vehicle are required to take their vehicle into a certified collision center for any body work or collision repair.
- Customers should contact their leasing company to report accidents/damages.
Vehicle Locators:
Some manufacturers offer a "locate your parked vehicle" feature accessible through their app. To view a list of manufacturers that offer this feature, click here.
A vehicle could be towed to an impound lot for a number of reasons such as being illegally parked, left behind due to inclement weather, street cleaning, or abandonment.
City/County Towing Database (ⓘ) : None found
- Customers who suspect their vehicle was towed should contact whichever police department has jurisdiction in the place where the car was towed from (all wrecker services notify local police).
Additional Information:
- Impounded from a private property/business
- Look for towing signs on the property, or ask the property owner which wrecker service they used to tow vehicles.
- Owners can also contact whichever police department has jurisdiction in the place where the car was towed from (all wrecker services notify local police).
If a vehicle is suspected stolen, the customer should contact authorities immediately.
If an owner is enrolled in an additional security plan offered by the manufacturer or third party, police will coordinate with the provider to locate the stolen vehicle.
- Stolen Vehicle Locator - To view a list of manufacturers that offer this feature, click here.
- Lojack Enabled - Customer should report the theft through Lojack.
(Police report can be filed through the app.)
Additional Information:
- If not enrolled in any additional security plans - Customers will need to contact whichever police department has jurisdiction in the place where your car was stolen and report the theft.
Scheduling Preferences:
Schedule with UNSPECIFIED unless the customer has a preferred advisor
Supported Makes (ⓘ) :
- Acura
Carry Overs:
Visits scheduled Monday-Saturday after 6pm may carry over to the next business day.
Accessories (ⓘ): Schedule as allowed
Appearances:
- Dent/Dings and Scratches:
If customer is paying out of pocket or using insurance, refer to Bob Howard Collision Center of Edmond (REFERRALS; 405-936-8929).
- Paint: If a customer needs to purchase touch up paint, refer them to the parts department (VIN number needed).
- Vandalism: See Vandalism section at the bottom of this page.
Car Washes and Exterior Details cannot be performed in rainy/snowy weather or freezing temperatures (32 °F or lower). To see weather forecast, click here.
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Car Wash:
- Complimentary with scheduled service: Yes.
- Without scheduled service (stand-alone): Car wash walk-ins accepted at a fee; total wait time cannot be guaranteed especially during peak times (ⓘ) .
Detail Option(s):
This dealership does not offer Detail services.
- Basic Car Wash & Vacuum (ⓘ) .
Scheduling Instructions: See Due Bill / We Owe section
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ResistAll (ⓘ) and Auto Butler (ⓘ) protect against harmful UV rays and condition upholstery, dashboards, doors and other interior surfaces to keep them in showroom condition - typically applied at the vehicle's time of purchase.
Deals/Offers cannot be combined (ⓘ)
All items contain disclaimers; refer to actual offer for any restrictions.
Coupons - must be presented at the time of write up - may be displayed with smart phone / tablet or printed. Max discount on any service without coupon proof is 10%.
- Available: To All (via online or mailers).
- Current Online Specials: Click Here for Current Online Coupons/Specials.
- Competitor Coupons: Accepted – From other Acura dealerships.
- Expired Coupons: Not Accepted.
Promos - emailed and should not be offered/advertised to customers that do not have an available promo in their Xtime profile.
- Available: For specific customers/vehicles (via email or Xtime).
- Current Promos: Vary - If a customer is eligible for a promo it will be listed in a "Promotions" drop-down when scheduling. If eligible, add to service visit.
- Competitor Promos: Promos are only offered via Xtime.
- Expired Promos: Expired promos will not appear in Xtime (no longer valid).
Super Savings Day - occur monthly and have designated specials for specific days and services. Offers cannot be used at other locations.
- Available: To All (via online or mailers).
- Current Super Savings Day: Vary - See (SDC) Super Savings Day & FAQs for offers.
- Competitor Super Savings Day: Not Accepted – Only available for the specified store.
- Expired Super Savings Day: Not Accepted – Only available for the specified date(s).
Recurring Offers - available for eligible customers (ex: senior citizens, military), but not necessarily advertised. Recurring offers do not expire unless specified.
- This dealership does not have any recurring offers.
A qualified technician will inspect the vehicle to determine its service needs (Complimentary initial diagnosis) (ⓘ) . Afterwards the service advisor will inform the customer of their findings and the necessary steps to repair the vehicle. Customers will not incur any charges without approval.
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The following are examples of what is intended to be covered as part of our “Free Diagnosis” policy:
- Air Conditioner (ⓘ) .
- Brake Noise (ⓘ) .
- Charging & Starting (ⓘ) .
- Electrical (ⓘ) .
- Leaks (ⓘ) .
- Noises (ⓘ) .
- Rough Idle (ⓘ) .
- Running Light(s) (ⓘ) .
- Vibration (ⓘ) .
- Warning Light(s) (ⓘ) .
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Scheduling Instructions:
- Encourage drop offs/alternate transportation (ⓘ)
- Salvaged/Branded vehicles - if disclosed, Do Not Schedule (Diagnostics and/or warranty work cannot be performed)
In order to determine if an issue/concern is covered under warranty, the vehicle must be inspected by a certified technician.
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Below are the different types of warranties a vehicle might be covered under:
- Factory Warranty (ⓘ)
- Additional Protection Plans / Extended Warranties (ⓘ)
- GP1 Limited Warranty on repairs (ⓘ)
- Certified Pre-Owned (CPO) (ⓘ)
- Aftermarket / 3rd-party contracts (ⓘ)
Vehicles purchased within the last 30days
- Do Not Schedule, refer to Sales (Ext: 5318).
- Schedule as allowed.
- Submit Contact Form to the service drive after scheduling.
Scheduling Instructions:
- Schedule as allowed.
- Submit Contact Form to the service drive after scheduling.
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ResistAll (ⓘ) and Auto Butler (ⓘ) protect against harmful UV rays and condition upholstery, dashboards, doors and other interior surfaces to keep them in showroom condition - typically applied at the vehicle's time of purchase.
• Schedule as allowed - If there is no availability notify the customer they can come in, but wait time/repair time cannot be guaranteed (vehicle must be inspected first).
• Submit Contact Form if there is no availability and customer will be coming in.
• Refer to Acura Roadside Assistance; (800-594-8501) to verify jump start/towing coverage, if needed.
Please note images above are examples – they are not the only icons that can depict emergency scenarios.
Dedicated Express Lanes: No; All vehicles must use the same service entrance lanes.
An Ignition Interlock Device (IID) requires the driver to provide a breath sample before the engine will start. If the IID detects alcohol on the driver's breath, the engine will not start. The driver will be periodically required to provide breath samples to ensure the continued absence of alcohol in their system for ignition to remain on.
Device installation, issues, removal:
- Do Not Schedule (Dealership is not authorized to work on this device.)
Maintenance/repairs on vehicles with IIDs:
- Schedule as waiters only (ⓘ) and submit Contact Form.
Lost/Stolen Key(s):
- For pricing, ordering, or availability, refer to Parts Dept (Ext: 4418).
- If a customer no longer has possession of keys, the vehicle must be towed in and new keys must be ordered.
Spare/Additional Key(s) needed:
- For pricing, ordering, or availability, refer to Parts Dept (Ext: 4418).
- All key fobs and spare keys must be brought in so all keys can be programmed.
The following are needed for all new keys or reprogramming:
- Registered owner must be present at location with vehicle.
- Registered owner must be able to present current Driver’s License and proof of ownership (title/registration).
Key Fob Batteries:
- Walk-ins allowed for key batteries – Customer can stop parts department for replacement.
Lockout:
- If the vehicle is under warranty- Refer customer to Acura Roadside Assistance; (800-594-8501).
- Do Not Schedule
- Refer to the Sales Dept. (Ext. 5318)
Supported Makes (ⓘ) :
- Acura
Non-Supported Makes (ⓘ) :
Schedule maintenance items as allowed (no packages/warranty/repair/recall/diags).
GP1 Dealerships in Automall (ⓘ) :
- Bob Howard Acura
- Bob Howard Buick Pontiac GMC
- Bob Howard Chevrolet
- Bob Howard Chrysler Jeep Dodge RAM
- Bob Howard Honda
- Bob Howard Nissan
- Bob Howard Toyota
GP1 Dealerships Nearby (ⓘ) :
- Bob Howard Hyundai
- Pre-Purchase / Pre-Buy Inspections (ⓘ) : This dealership did not provide information about this item, refer to an advisor for assistance - Submit Contact Form.
- Appraisals / Cash Offers (ⓘ) : Do Not Schedule, refer to Sales (Ext: 5318).
Radio/Navigation Codes:
Customer may retrieve their code online (radio-navicode.acura.com) or in person.
- If dealership assistance is needed to retrieve code, schedule as allowed
- Vehicle and registered owner must be present for code to be provided.
- Registered owner must present picture identification (Driver’s License).
Navigation Updates:
Customer must purchase the updated disc online (acuranavi.com) - instructions will be provided to perform update.
- If dealership assistance is needed to retrieve code, schedule as allowed.
Schedule as Allowed
Procedure:
- State/Smog inspections are NOT performed at this dealership.
Additional Information:
- Oklahoma does not require state or emissions testing.
- VIN inspections are only required for out-of-state vehicles.
Source: drivinglaws.aaa.com
Repairs (Run Flat Tires): (ⓘ)
- Do Not Schedule (repairs cannot be performed, replacement is needed)
Repairs (Non Run Flat Tires):
- Schedule as allowed (inspection of tires(s) needed to determine if repair is possible).
- If a customer is concerned about safety/drivability offer towing (see REFERRALS tab).
Repairs (Wheels/Rims): (ⓘ)
- Schedule as allowed.
- If a customer is concerned about safety/drivability offer towing (see REFERRALS tab).
- Do Not Schedule if pricing and availability have not been confirmed.
- Tire size should be included on all requests.
For most vehicles, tire information can be found in three locations: (ⓘ).
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- Owner’s Manual
- Driver Door Information Panel
- Tire
- For pricing, ordering, or availability, refer to advisors (Svc Ext: 6318 or submit Contact Form).
To see ways of verifying purchase of a Tire/Wheel protection plan click here.
Nitrogen (ⓘ):
Do Not Schedule (Not available at this location.)
NOTE: In an emergency, air can be safely added to nitrogen tires. Customer should report this when scheduling their next service visit so tires can be thoroughly inspected.
Run Flats: These are tires that can be driven for a brief time after a puncture. Manufacturers recommend an estimated 50-mile range on a run-flat tire at zero pressure up to 50mph under optimal conditions (ⓘ). This allows drivers to reach a safe location so the tire can be changed. Once a puncture occurs, the tire must be replaced.
The International Organization for Standardization (ISO) has developed a universal symbol for self-supporting run-flat tires, represented by a flat tire continuing down the road:
TPMS Light (ⓘ) :
Reasons the light may turn ON:
| TPMS Light | Possible Reason | Could Cause |
| ON | Underinflation (or tire leak) | Sluggish tire response, decreased fuel economy, and could lead to blowouts |
| ON and OFF | Fluctuating Weather | No issues - An drop in temperature causes the light to turn on; the light may turn off when pressure increases during the day due to rising temperature and/or heat generated from driving the vehicle |
| Flashes when starting and remains ON | Not Functioning Properly | Incorrect readings that can lead to unsafe driving conditions |
What drivers should do:
- Manually check the tire pressures with a gauge and add air until the pressures reach the manufacturer's specification (located on the door jamb or in the Owner’s Manual).
- If the light remains on (no change in weather) or is flashing, a service visit is recommended.
Vehicles impacted by vandalism (ⓘ) should be referred to Bob Howard Collision Center of Edmond (REFERRALS; 405-936-8929). If a customer has Comprehensive Insurance (to see coverage details click here) they should reach out to their provider first.
Internal Damage (regardless of an insurance claim or customer pay): Schedule as Allowed
Examples:
- Animal/Rodent Damage (chewed wires, nests).
- Sugar in the gas tank.
- Sensors were damaged.
- Stolen catalytic converter.
External Damage (regardless of an insurance claim or customer pay): Refer to Bob Howard Collision Center of Edmond (REFERRALS; 405-936-8929).
Examples:
- Broken Glass
- External Parts Damaged (Broken Mirrors, Antenna, Lights, etc.)
- Intentional Fire
- Paint Damage (Graffiti/Spray/Scratches)
- Wildlife Collisions
If the damage affects both, refer to Bob Howard Collision Center of Edmond (REFERRALS; 405-936-8929) (they will coordinate with Service).
Flood/Water Damage:
- Schedule as allowed (Do not refer to collision unless the vehicle was in an accident).
- If there is no availability, notify the customer they can come in. wait/repair time cannot be guaranteed - vehicle must be inspected first.
- Submit Contact Form only if there is no availability and customer will be coming in.
- Vehicle should not be driven - this could cause more damage if there is water in the engine.
- See Referrals tab for more info on Roadside Assistance coverage and/or Towing.
- No loaners.
- Warranty does NOT cover flood/water damage.
- Insurance claims should be filed.
- If the customer does not have flood coverage, cost will be at their expense.
- If applicable, Alternate transportation will be provided by the insurance company via the customer's policy coverage.
- If the customer does not have rental coverage, cost will be at their expense.
- Insurance claims should be filed.
Hail Damage:
- Insurance claims should be filed first.
- If customer is paying out of pocket or using insurance, refer to Bob Howard Collision Center of Edmond (REFERRALS; 405-936-8929).
- Saturday: Schedule as allowed, please note repairs/diagnostics could carry over to the next business day. Advisor will provide more information during initial meet.
- Sunday: Service Dept. CLOSED.
Windshield/glass work, including tinting, cannot be performed during Holidays or during rainy/snowy weather; to see the weather forecast, click here.
Repairs/replacements are NOT covered by warranty. To avoid a direct charge, advise customer to contact insurance provider for repair/replacement coverage.
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Windshield (Front/Rear):
- Repair - Schedule as allowed.
Repairs can be done if:
- The damage can fit under a dollar bill (6 inches or smaller)
- Windshield has three chips or less
- The damage is not on the edge of the windshield
- The damage is not in your line of sight
- The damage is not in front of a camera or sensor in the windshield
- Replacement - Refer customers to the service drive.
If filing an insurance claim, refer customer to their insurance company.
Window Tinting:
Schedule as allowed
Additional Information:
- Window tint is determined by the percentage of visible light which passes through the window, also known as visible light transmission (VLT).
- A lower VLT percentage indicates a lower amount of light able to transmit through the glass.
- This state requires vehicles to have: 25% VLT or higher.
Source: www.tintwiz.com.
Recalls:
Disclaimer: The term “recall” is an internal SDC placeholder that includes, but is not limited to recalls, campaigns, warranty enhancements, or settlements.
Do Not Schedule 'Remedy Not Available' or Preliminary Notices. (ⓘ).
- Fuel Pump Recall (regardless of NHTSA/ID number)
- Do Not Schedule as waiters (encourage drop off/alternate transportation) (ⓘ)
- Vehicle must have less than half a tank of fuel (ⓘ)
- Vehicle’s back seat needs to be clear of any objects (ex: personal items, car seats, etc.) (ⓘ)
For recalls not listed above, follow these instructions:
- Schedule as allowed (if the customer requests it).
Can't Schedule? Don't forget to troubleshoot! (ⓘ).
Still can't book, submit Contact Form - Do Not Schedule recalls using another service.
Recall information can be verified by internal SDC Teams. Please have vehicle information (including VIN) and item(s) you need verified ready.
- Helpline: For over-the-phone assistance, contact the Helpline
- Contact Form: If helpline members are unavailable, submit a Verify Request
- Do not contact Parts or Service for availability.
- If the recall cannot be performed or additional information needs to be disclosed to customers, the store's management team will notify GP1 Digital Support for updating.
The National Highway Transportation and Safety Administration (NHTSA) is a government agency created to help inform customers of reported issues regarding their vehicles. It is a national database for all manufacturers. GP1 uses this site as a backup to the manufacturers recall page.
Recall titles in Xtime contain a combination of searchable identifiers:
Recall #NHTSA – If Applicable
Manufacturer # – If Known
Brief Description of Concern – As Obtained from NHTSA
Ex. Recall #16V000 (123) Takata Airbag
Ex. ZE7 Oil Consumption Warranty Enhancement
Definitions/FAQs:
-
Number assigned to a reported recall by the government agency.
- Brand’s specific number for a recall.
- Number can be alphanumeric and can vary in length depending on the manufacturer.
- Identifier for a specific vehicle (17 digits).
- Displays the car's unique features, specifications, and manufacturer.
- The VIN can be used to track recalls, registrations, warranty claims, thefts, and insurance coverage.
VIN locations
- Lower Left Windshield
- Driver Side Door Panel
- Vehicle Registration/Insurance Card
There are three recall status types that might display after you look up a VIN for safety recalls:
- Recall INCOMPLETE – This means that an incomplete or “open” recall was found on the car and the owner should follow the remedy instructions.
- Recall INCOMPLETE. Remedy Not Yet Available – This means that an incomplete or “open” recall was found on the car, but the manufacturer is not yet ready to provide the needed remedy or fix.
- Number of Open Recalls: 0 – This means that either there are no recalls associated with that vehicle or the vehicle has already been fixed.
Searchable by VIN:
- Considered a Safety Concern
- Repaired at the Manufacturer's Expense
- Considered an Enhancement (Not Safety Related)
- Repaired at the Manufacturer's Expense
- Considered an Enhancement (Not Safety Related)
- Repaired at the manufacturer's expense if perform before specific mileage/expiration date.
After the expiration date, inspection/repair will be done at the owner’s expense.
Not Searchable by VIN:
- Notice from the manufacturer to the dealer about issues/concerns.
- Seen as a warning for potential issues.
- Inspections are required.
- Extended warranty coverage period on a certain component(s).
- Covered component(s) must be shown to fail under the exact conditions described.
- Inspections are required.
- Extended warranty coverage period on a certain component(s).
- Covered component(s) must be shown to fail under the exact conditions described.
- Repaired at the manufacturer's expense if perform before specific mileage/expiration date.
- Inspections are required.
After the expiration date, inspection/repair will be done at the owner’s expense.
Acura Client Relations
Client relations (ⓘ) can be reached in multiple ways. To see options click on the supported brand: Acura
Contact information is typically located at the bottom of the linked page.
Transportation:
Disclaimer: Please use phrase “Alternate Transportation” when offering a loaner vehicle.
Loaner vehicles are not allowed for insurance claims (ex: flooded vehicles, collision repair, etc).
Towing: Advise customers to have tow driver deliver keys directly to staff on the Service Drive; If towing outside of normal service hours see Early Bird/After Hours section.
Drop Offs:
- Customer will have their own transportation.
Early Bird / After Hours:
- Advise customer to use the envelopes provided to place their keys in the drop slot located on the side of the service drive.
- Customer may park their vehicle behind the dealership if gates are closed.
- Customers should sign the envelope to authorize repairs.
Wait times for repairs will vary widely since an accurate repair/wait time cannot be determined until diagnosis has been performed by the technician.
This dealership does not have a shuttle service.
A complimentary loaner cannot be reserved at this dealership.
This dealership does not have Rentals.
This dealership does not have a courtesy Valet/Pick Up & Delivery Program.
