Acura Care (Prepaid) : Address factory recommended maintenance as outlined in the vehicle's Service and Warranty Booklet.

Transferable: Yes; Transferable to second owner only. A $50 option transfer fee will be applied (in most states).

Acura Maintenance Minder system automatically adjusts the maintenance intervals based on engine operating characteristics, your driving habits, and the climate that you have operated your vehicle in - exact mileage service varies.

Customers will see dashboard reminders of the following when service is due:

To view Warranty information click here. 

To view Owner’s Manual click here.

To access visual guide for Acura lineup click here.

Technology – Acura Link

Acura Link – Offers Real-Time Traffic, Weather and in-vehicle messages and service appointments. For 2014 and newer vehicles, feature also include a cloud based service that allows for two way flow of data and voice commands – there are three subscription levels.

• Acura Link Standard Package: Includes cloud-based navigation with continuously updated traffic data for freeways and surface streets—all at no additional cost for the first three years of ownership.
• Acura Link Connect Package: Includes access to a virtual dashboard using a smartphone, tablet or computer. Access to lock or unlock the doors, get an alert if the alarm is going off, check tire and fuel level status, even sound the horn and flash the headlights. Also included, in-vehicle roadside assistance and emergency service requests at the press of a button and automatic request for emergency response services – 90-day trial period.
• Acura Link Premium Package: Includes on demand, live support from a personal assistant, 24 hours a day, seven days a week. AcuraLink agents can make hotel, restaurant or travel reservations, search for locations and send directions directly to your vehicle’s navigation system – 90day trial period.

If customers have questions about their Acura link, advise them to contact AcuraLink support for more details. 

(877) 375-2638

Color Basics:           

• Red indicates a potentially serious problem or safety issue, but Red may also indicate an important reminder. If it is flashing, it is important and could be unsafe to drive.
• Yellow/orange mean something needs to be serviced or repaired soon. If it is flashing, it is important and could be unsafe to drive.
• Green or Blue is only telling you that a system is on or operating.

Retail gasoline stations in the United States sell three main grades of gasoline based on the octane level:

• Regular (ⓘ) Also refered to as Unleaded - the lowest octane fuel (generally 87-88).
• Mid-Grade (ⓘ) Also refered to as Plus / Special / Extra - the middle range octane fuel (generally 89–90).
• Premium (ⓘ) Also refered to as Premium Plus / Super Premium / Super / Supreme  - the highest octane fuel (generally 91–94).

If the octane rating used is less than required, damage to the engine may occur and may void the vehicle warranty.

Customers can confirm the information on the lists by checking their owner's manual or by referring to the label on the inside of the fuel-filler door

Source: eia.gov / fueleconomy.gov

• Acura recommends only oils displaying the AP1 “Starbust” certification symbol (To view image click here).
• Oil viscosities may vary by model.
• See Owner’s Manual for exact oil type based on vehicle model (0W-40/5W-30).

To view a list of Frequently Asked Questions directly from the Acura site click here.

To view a list of additional Product Protection Plans  click here.

Client relations (ⓘ) Manufacturer reps can assist customers with general inquiries, recall concerns, complaints, etc. can be reached in multiple ways.  To see options click on the supported brand: Acura

Contact information is typically located at the bottom of the linked page.

Parts Manager - Justin Lambert 

Acura Roadside Assistance will tow the vehicle from public roadways (ⓘ) No unsurfaced roads or tracks, made of materials such as sand, gravel, riverbeds, mud, snow, rocks, and other natural terrain. to the nearest Acura dealership; additional charges may apply if a customer requests a further location. See link below for additional exclusions/restrictions that may apply.

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Roadside Assistance

(800) 594-8500

• 4 years or 50,000 miles, whichever comes first.

The third party service provider(s) listed below can tow a vehicle to this dealership. However, customers are advised to check their insurance policy for possible roadside coverage.  If a vehicle was involved in a collision/accident and also requires service it must be taken to the collision center first for repairs (see Collision drop down).

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Superior Wrecker
(713) 781-9759
Distance from Dealership: Unknown

• If using a referred towing company, charges can be billed directly to the customers’ Repair Order (RO).
• If using a non-referred towing company, payment maybe required by the towing company upon delivery.

Insurance Claims

To possibly avoid upfront costs, customers should file an insurance claim (ⓘ) Coverage/Compensation can be submitted for Collision, Accident, Vandalism or Theft based on the customer's policy  prior to arranging repairs. The insurance provider will determine cost (if any) for towing/repairs based on insurance coverage. If repairs are done prior to starting a claim, the customer may be responsible for all costs and for obtaining reimbursement (if any) from their policy provider.

Collision and Service Inquiries

If a vehicle was involved in a collision/accident and also requires maintenance service it must be taken to the collision center for repairs first. The collision center will coordinate service.

Customer Pay/Cost Inquiries

• GP1 Collision Centers:
  GP1 Collision Centers offer complimentary visual inspections and estimates. If a customer later decides to file an insurance claim additional fees may apply.

• Third Party Collision Centers:
  For cost inquiries from a third party collision center, the customer will need to speak with that facility directly.

Below are eligible locations customers can use or they can have their insurance provider recommend a repair facility.

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Sterling McCall Restoration Center
12202 Murphy Road
Stafford, TX 77477
(281) 848-4900
Distance from Dealership: within 5 miles

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Additional Information:

• Customers leasing a vehicle are required to take their vehicle into a certified collision center for any body work or collision repair. 
• Customers should contact their leasing company to report accidents/damages.

Some manufacturers offer a "locate your parked vehicle" feature accessible through their app. To view a list of manufacturers that offer this feature, click here.

A vehicle could be towed to an impound lot for a number of reasons such as being illegally parked, left behind due to inclement weather, street cleaning, or abandonment. 

City/county towing database (ⓘ) Some metro locations have publicly accessible systems that track impounded/towed vehciles.: Yes

• By Phone (713) 308-8580.
• Online (findmytowedcar.com) -  HPD public access database; allow 2hrs from the time the vehicle is towed until it is listed on the website.

Additional Information:

• Impounded from a private property/business.
  1. Owners should look for towing signs on the property or ask the property owner which wrecker service they used to tow vehicles. 
  2. Owners can also contact whichever police department has jurisdiction in the place where the car was towed from (all wrecker services notify local police).

If a vehicle is suspected stolen, the customer should contact authorities immediately. 

If an owner is enrolled in an additional security plan offered by the manufacturer or third party, police will coordinate with the provider to locate the stolen vehicle.

• Stolen Vehicle Locator -  To view a list of manufacturers that offer this feature, click here.
• Lojack Enabled - Customer should report the theft through Lojack
  (police report can be filed through the app). 

Additional Information:

• If not enrolled in any additional security plans - Customers will need to contact whichever police department has jurisdiction in the place where your car was stolen and report the theft.

Dent Zone
1 (877) 294-0185
Distance from Dealership: 
DentZone will go out to the client and perform the repair.

High Cut Window Tint (Alan)
(713) 454-2203
Distance from Dealership: more than 20 miles

X-Pert Tint and Alarms
(281) 575-0371
Distance from Dealership: within 5 miles

Car Wash:

Car Washes and Exterior Details cannot be performed in rainy/snowy weather or freezing temperatures  (32 °F or lower). To see weather forecast, click here.

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Coupons - must be presented at the time of write up - may be displayed with smart phone / tablet or printed. Max discount on any service without coupon proof is 10%.

• Available: To all (via online or mailers).
• Current Online Specials:  Click Here for Current Online Coupons/Specials.
• Competitor Coupons: Accepted – from other Acura dealerships on a case by case basis, advisor or manager will need to confirm.
• Expired Coupons: Accepted – at managers discretion.

Promos - emailed and should not be offered/advertised to customers that do not have an available promo in their Xtime profile.

• Available: For specific customers/vehicles (via email or Xtime).
• Current Promos: Vary - if a customer is eligible for a promo it will be listed in a "Promotions" drop-down when scheduling. If eligible, add to service visit.
• Competitor Promos: Promos are only offered via Xtime.
• Expired Promos: Expired promos will not appear in Xtime (no longer valid).

Super Savings Day - occur monthly and have designated specials for specific days and services. Offers cannot be used at other locations.

• Available: To all (via online or mailers).
• Current Super Savings Day: Vary - see (SDC) Super Savings Day & FAQs for offers.
• Competitor Super Savings Day: Not Accepted – only available for the specified store.
• Expired Super Savings Day: Not Accepted – only available for the specified date(s).

Recurring Offers - available for eligible customers (ex: senior citizens, military), but not necessarily advertised. Recurring offers do not expire unless specified.

• Military (active duty/retired): 10% off; Valid military ID must be presented at the time of write up.

• Schedule as Allowed - If there is no availability notify the customer they can come in, but wait time/repair time cannot be guaranteed (vehicle must be inspected first).
• Submit Contact Form only if there is no availability and customer will be coming in.
• Refer to Acura Roadside Assistance; (800-594-8501) to verify jump start/towing coverage, if needed.

Please note images above are examples – they are not the only icons that can depict emergency scenarios.

Dedicated Express Lanes: No; all vehicles must use the same service entrance lanes

An Ignition Interlock Device (IID) requires the driver to provide a breath sample before the engine will start. If the IID detects alcohol on the driver's breath, the engine will not start. The driver will be periodically required to provide breath samples to ensure the continued absence of alcohol in their system for ignition to remain on.

Device installation, issues, removal:

• Do Not Schedule (dealership is not authorized to work on this device).
• Refer customer to Texas DPS for authorized locations.

Maintenance/repairs on vehicles with IIDs: 

• Schedule as waiters only (ⓘ) Customers with an Ignition Interlock Device (IID) / Breathalyzer on their vehicles are automatically ineligible for loaners/rentals and submit Contact Form.

• Do Not Schedule.
• Refer to the Sales Dept. (Ext. 5343).

• Pre-Purchase / Pre-Buy Inspections (ⓘ) Customer is wanting to buy a third party vehicle and would like vehicle inspected before buying.: Refer to Xtime for pricing and conditions.
• Appraisals / Cash Offers (ⓘ) Customer is wanting to sell vehicle to dealership.: Do Not Schedule, refer to Sales (Ext: 5343).

Radio/Navigation Codes:

Customer may retrieve their code online (radio-navicode.acura.com) or in person.

• If dealership assistance is needed to retrieve code, schedule as allowed. 

1. Vehicle and registered owner must be present for code to be provided
2. Registered owner must present picture identification (Driver’s License)

Navigation Updates:

Customer must purchase the updated disc online (acuranavi.com) - instructions will be provided to perform update.

• If dealership assistance is needed to retrieve code, schedule as allowed.

Schedule as Allowed

Procedure:

• Schedule as allowed; however walk-ins are accepted (ⓘ) Due to limited walk-in availability, scheduled visits are highly encouraged..

Requirements that must be disclosed:

• Refer to Xtime information icon.
• Walk-ins - wait times cannot be guaranteed (first come, first serve).

Additional Information:

• Emissions testing is only required for some metro counties.
• New cars are good for two years, after which any applicable inspections are required annually.
• Vehicle Inspection History - verify the history of a Texas vehicle inspection (VIN required)
  Only history through the end of the previous day or older is available.

Source: dps.texas.gov

For questions about Vehicle Registration/Renewals see Dealership Information Tab

Vehicles impacted by vandalism (ⓘ) Vandalism is when a person intentionally damages the property of another. should be referred to Sterling McCall Restoration Center (REFERRALS; 281-848-4900). If a customer has Comprehensive Insurance (to see coverage details click here) they should reach out to their provider first.

If the damage affects both, refer to Sterling McCall Restoration Center (REFERRALS; 281-848-4900) (they will coordinate with Service). 

• Saturday: schedule as allowed, please note repairs/diagnostics could carry over to the next business day. Advisor will provide more information during initial meet.
• Sunday: Service Dept. CLOSED.

Windshield/glass work, including tinting, cannot be performed during Holidays or during rainy/snowy weather; to see the weather forecast, click here.

Client relations (ⓘ) Manufacturer reps can assist customers with general inquiries, recall concerns, complaints, etc. can be reached in multiple ways.  To see options click on the supported brand: Acura

Contact information is typically located at the bottom of the linked page.

Drop Offs:

• Customer will have their own transportation.

Early Bird/After Hours:

• The gate closes at 9pm when the Sales Dept closes; reopens around 6:30am-7:30am.
• Advise customer to use the envelopes provided to place their keys in the drop slot located in the service drive.
• Customers should sign the envelope to authorize repairs.

Wait times for repairs will vary widely since an accurate repair/wait time cannot be determined until diagnosis has been performed by the technician.

Conducted By: Uber (as needed at no cost)

Operates: During Normal Service Hours

Travel Distance: 15 Miles

Duration: 36mins or more

Requirements (ⓘ) Customers with an Ignition Interlock Device (IID) / Breathalyzer on their vehicles are automatically ineligible for loaners/rentals:

• Brand: Acura only.
• Year: No Restriction Provided.
• Vehicle Mileage: No Restriction Provided.
• Total Duration: 90mins or more.

Requirements that must be disclosed:

• Driver Must be 21 yrs. or Older.
• Valid Driver’s License.
• Valid Major Credit Card (ⓘ) Major credit card networks: Visa, Mastercard, American Express or Discover. Not Accepted: Debit, pre-paid, or digital cards (regardless of network logo on card)..
• Current Proof of Full Coverage Insurance (to see coverage details click here).

For security reasons, customer must present the items listed above each time a Service Loaner is released.

Early/Late Loaner Pickup:

• Loaner will only be available at scheduled date and time of service.

Loaner Models:

• Acura loaners cannot be guaranteed.
• If a specific make/model must be reserved – a manager will need to be notified to see if accommodations can be met (submit Contact Form).

Additional Policy Information (to be disclosed by advisors):

• There will be a $15 fee that covers the fuel & toll roads but it can be avoided if customer returns the loaner with the same amount of fuel and avoids toll roads.
• Vehicle will be filled with a half of tank of gas and customer will need to bring it back with the same amount.
• Vehicles are equipped with EZ Tag.

Facility (ⓘ) Customers with an Ignition Interlock Device (IID) / Breathalyzer on their vehicles are automatically ineligible for loaners/rentals: Enterprise, Hertz, and/or Avis (within 2 miles)

Operates: Click on agency link(s) above for hours

Cost: Will be discussed at service write-up

This dealership does not have a courtesy Valet/Pick Up & Delivery Program.