Ira Acura Westwood
395 Providence Highway
Westwood, MA 02090
Interactive Virtual Tour not found for this location*
Hours of Operation Quick Reference Directions:
Monday - Friday: 7am - 6pm
Saturday: 7am - 4pm
Sunday: CLOSED
Hours of Operation
Monday - Friday: 7am - 6pm
Saturday: 7am - 4pm
Sunday: CLOSED
Sales Ext: 5445 Hours of Operation
Monday - Thursday: 9am - 7pm
Friday - Saturday: 9am - 6pm
Sunday: CLOSED
Contact Form - Used to communicate with the dealership regarding customer requests/concerns/inquiries. [Wrap Code: will vary based on request]
Payment Option(s):
This dealership does not accept checks for parts or service.
Questions about payments should be referred to a service advisor.
This dealership offers flexible payment plans to finance parts or services. Details will be discussed by the advisor. Primary Partner: Sunbit - offers a “pay-over-time” option with 3, 6, or 12- month payment plans (approval based on credit). A down payment with a bank-issued debit card is required and a payment method for recurring payments will also be needed. After good payment history with Sunbit, some customers might receive a personalized invitation link to a Sunbit Card application.
Pre-Qualification Requirements
1) Email address,
2) State-issued ID or driver’s license, and
3) Bank-issued debit card.. A payment method for recurring payments will also be needed.
Apply Online
apply.sunbit.com/IraAcuraWestwood
Access Account
my.sunbit.com/login
Inquiries / Contact
Website: sunbit.com/contact-us/
Email: support@sunbit.com
Phone: (855) 678-6248
FAQ: sunbit.com/im-a-consumer/customer-service/
Product/Coverage Cancellation:
Customers can cancel coverage for the following products sold by the dealership: Please be advised that ResistAll/NG2 Protection products are non-cancellable.*
Products that can be canceled:
Items needed to cancel product:
Inquiries / Contact:
Website: Dealership website (Finance tab)
Email: customercancellations@group1auto.com
Phone: (713) 360-5488
Other Dealership Information:
This dealership does not have charging stations onsite. To find the nearest charging location click here
Brand Information:
Disclaimer: Data on this page applies to vehicle(s) purchased in the United States.
Information may not be applicable for vehicle(s) purchased out of the country.
Warranty and Service/Maint. Plan information can be verified by internal SDC Teams. Please have vehicle information (including VIN) and item(s) you need verified ready.
- Helpline: For over-the-phone assistance, contact the Helpline.
Acura: NOTE: MDX 2022 vehicles bought and registered in MA qualify for 4 years or 60,000 miles, whichever occurs first (this is a Massachusetts state exception). Acura Maintenance Packages (Complimentary) : For 2023 models and newer - Excludes any Battery Electric Vehicles (BEVs). The plan includes standard oil and filter changes, tire rotation, and multi-point inspections. Transferable: Yes; Transferable to second owner only. A $50 option transfer fee will be applied (in most states). Acura Care (Prepaid) : Address factory recommended maintenance as outlined in the vehicle's Service and Warranty Booklet. Transferable: Yes; Transferable to second owner only. A $50 option transfer fee will be applied (in most states). Acura Maintenance Minder system automatically adjusts the maintenance intervals based on engine operating characteristics, your driving habits, and the climate that you have operated your vehicle in - exact mileage service varies. Customers will see dashboard reminders of the following when service is due: To view Warranty information click here. To view Owner’s Manual click here. To access visual guide for Acura lineup click here. Technology – Acura Link Acura Link – Offers Real-Time Traffic, Weather and in-vehicle messages and service appointments. For 2014 and newer vehicles, feature also include a cloud based service that allows for two way flow of data and voice commands – there are three subscription levels. If customer have questions about their Acura link, advise them to contact AcuraLink support for more details. (877) 375-2638 Dashboard Visual Guide Color Basics: Frequently Asked Questions Retail gasoline stations in the United States sell three main grades of gasoline based on the octane level: If the octane rating used is less than required, damage to the engine may occur and may void the vehicle warranty. Customers can confirm the information on the lists by checking their owner's manual or by referring to the label on the inside of the fuel-filler door Source: eia.gov / fueleconomy.gov To view a list of Frequently Asked Questions directly from the Acura site click here. To view a list of additional Product Protection Plans click here. Acura Client Relations Client relations (ⓘ) Manufacturer reps can assist customers with general inquiries, recall concerns, complaints, etc. can be reached in multiple ways. To see options click on the supported brand: Acura Contact information is typically located at the bottom of the linked page. Honda: Complimentary services: Pre-paid maintenance plans can be purchased through Finance and can be verified by a service advisor. Honda Care (Prepaid): Addresses factory recommended maintenance within 3 years or 36,000 miles as outlined in the vehicle's Owner’s Manual. Honda Component Coverage (Prepaid): Covers Drivetrain, Electronics, Chassis, Heating/Cooling and Honda Genuine Accessories Powertrain Coverage (Prepaid Maintenance Plan): Covers Engine, Drive Axle (Front and Rear), Transmission, Seals, Gaskets and Fluids Honda Care Sentinel Oil Change Coverage (Prepaid Maintenance Plan): Covers Routine Oil Changes, Road Hazard Tire Protection, Component Coverage, Roadside Assistance, Trip Interruption Benefit and Concierge Services Honda Maintenance Minder system automatically adjusts the maintenance intervals based on engine operating characteristics, your driving habits, and the climate that you have operated your vehicle in - exact mileage service varies. Customers will see dashboard reminders of the following when service is due: To view Warranty information click here. To view Owner’s Manual click here. To access visual guide for Honda lineup click here. Technology – Honda Link HondaLink – Offers vehicle guides, roadside assistance, recall notifications, parking reminders and easy service scheduling – standard for select vehicles If customer have questions about their enrollment or Honda Link subscription, advise them to contact HondaLink for more details. Representatives are available 24/7. Visual Guide to Honda Dashboard Color Basics: Red indicates a potentially serious problem or safety issue, but Red may also indicate an important reminder. If it is flashing, it is important and could be unsafe to drive. Yellow/orange mean something needs to be serviced or repaired soon. If it is flashing, it is important and could be unsafe to drive. Green or Blue is only telling you that a system is on or operating. To see a visual guide of other indicators click here. Frequently Asked Questions Retail gasoline stations in the United States sell three main grades of gasoline based on the octane level: If the octane rating used is less than required, damage to the engine may occur and may void the vehicle warranty. Customers can confirm the information on the lists by checking their owner's manual or by referring to the label on the inside of the fuel-filler door Source: eia.gov / fueleconomy.gov • Honda recommends only oils displaying the AP1 “Starbust” certification symbol (To view image click here). Quick Reference Oil Guide listed below: To view a list of Frequently Asked Questions directly from the Honda site click here. To view a list of additional Product Protection Plans click here. Honda Client Relations
(855) 508-2417
• Oil viscosities may vary by model.
• See Owner’s Manual for exact oil type based on vehicle model (0W-40/5W-30).
Personnel:
Personnel Image(s): Click here for “Meet Our Staff” images
Service Drive Ext: 6445
Some individual extensions/voice messages might not be set up or recently changed (ⓘ)Calling the group extension ensures a response from the Service Drive. If this is not successful, send a Contact Form.
Service Drive Email Link:
If the Contact Forms are unavailable, use the distribution group email to reach the store (ⓘ)Some users may need to right-click link & copy + paste address to a New Email.
Emmanuel Cazeau
George Flaherty
Justin Robbins
Marc Cesare (Mgr. also takes appts.)
Matthew Andrade
Noah Stern
Steven Jolly
Management Team:
Asst. Service Manager – Marc Cesare
Service Manager – Joseph Sacchetti
General Manager – Michael Nicoletti
Other Dealership Personnel:
Parts Desk: Right click here to copy all email addresses. Parts Associate(s) Parts Manager - Jim Boschen
This link will reach the entire team.
Referrals:
Roadside Assistance
Towing: Advise customers to have tow driver deliver keys directly to staff on the Service Drive; If delivery is outside of normal service hours - See Transportation Tab (ⓘ)Drop Off & Early Bird/After Hours
Acura Roadside Assistance will tow the vehicle from public roadways (ⓘ) No unsurfaced roads or tracks, made of materials such as sand, gravel, riverbeds, mud, snow, rocks, and other natural terrain. to the nearest Acura dealership; additional charges may apply if a customer requests a further location. See link below for additional exclusions/restrictions that may apply.
(800) 594-8500
- 4 years or 50,000 miles, whichever comes first.
(866) 864-5211
- 3 years or 36,000 miles, whichever comes first.
The third party service provider(s) listed below can tow a vehicle to this dealership. However, customers are advised to check their insurance policy for possible roadside coverage. If a vehicle was involved in a collision/accident and also requires service it must be taken to the collision center first for repairs (see Collision drop down).
A & W Towing
(781) 769-3313
Distance from Dealership: Unknown
- If using a referred towing company, charges can be billed directly to the customers’ Repair Order (RO).
- If using a non-referred towing company, payment maybe required by the towing company upon delivery.
Collision:
Insurance Claims To possibly avoid upfront costs, customers should file an insurance claim (ⓘ) Coverage/Compensation can be submitted for Collision, Accident, Vandalism or Theft based on the customer's policy prior to arranging repairs. The insurance provider will determine cost (if any) for towing/repairs based on insurance coverage. If repairs are done prior to starting a claim, the customer may be responsible for all costs and for obtaining reimbursement (if any) from their policy provider. Collision and Service Inquiries If a vehicle was involved in a collision/accident and also requires maintenance service it must be taken to the collision center for repairs first. The collision center will coordinate service. Customer Pay/Cost Inquiries
GP1 Collision Centers offer complimentary visual inspections and estimates. If a customer later decides to file an insurance claim additional fees may apply.
For cost inquiries from a third party collision center, the customer will need to speak with that facility directly.
Vehicles must be taken to the Service Dept for the following instances:
Below are eligible locations customers can use or they can have their insurance provider recommend a repair facility.
Akiki Auto Body
1550 River St.
Hyde Park, MA 02136
(617) 361-3773
Distance from Dealership: Within 10 Miles
. .
Additional Information:
- Customers leasing a vehicle are required to take their vehicle into a certified collision center for any body work or collision repair.
- Customers should contact their leasing company to report accidents/damages.
Vehicle Locators:
Some manufacturers offer a "locate your parked vehicle" feature accessible through their app. To view a list of manufacturers that offer this feature, click here.
A vehicle could be towed to an impound lot for a number of reasons such as being illegally parked, left behind due to inclement weather, street cleaning, or abandonment. City/County Towing Database (ⓘ) Some metro locations have publicly accessible systems that track impounded/towed vehciles.: None found Additional Information:
If a vehicle is suspected stolen, the customer should contact authorities immediately. If an owner is enrolled in an additional security plan offered by the manufacturer or third party, police will coordinate with the provider to locate the stolen vehicle. Additional Information:
(police report can be filed through the app).
Other Referrals:
Ace Auto & Plate Glass
(617) 323-6554
Distance from Dealership: within 5 miles
Scheduling Preferences:
Schedule with the appropriate team and select "No Preference" unless the customer has a preferred advisor
Supported Makes:
- Acura.
- Honda.
Carry Overs:
Visits scheduled Monday-Friday after 5pm or on Saturday after 3pm may carry over to the next business day.
Accessories (ⓘ)A vehicle accessory is an additional part or fitting that is attached to or carried by the vehicle to enhance performance or comfort.: Schedule as allowed and Submit Contact Form. Appearances:
If customer is paying out of pocket or using insurance, refer to Akiki Auto Body (REFERRALS; 617-361-3773).
Car Washes and Exterior Details cannot be performed in rainy/snowy weather or freezing temperatures (32 °F or lower). To see weather forecast, click here. Car Wash: Detail Option(s): Schedule as allowed; refer to Xtime for all pricing, durations, and package descriptions. Scheduling Instructions: See Due Bill / We Owe section . . ResistAll (ⓘ) Protections Available: Exterior (Paint & Wheel), Interior, and Windshield and Auto Butler (ⓘ) Protections Available: Exterior (Paint) and Interior protect against harmful UV rays and condition upholstery, dashboards, doors and other interior surfaces to keep them in showroom condition - typically applied at the vehicle's time of purchase.
Deals/Offers cannot be combined (ⓘ) Only one allowed per service visit All items contain disclaimers; refer to actual offer for any restrictions. Coupons - must be presented at the time of write up - may be displayed with smart phone / tablet or printed. Max discount on any service without coupon proof is 10%. Promos - emailed and should not be offered/advertised to customers that do not have an available promo in their Xtime profile. Super Savings Day - occur monthly and have designated specials for specific days and services. Offers cannot be used at other locations. Recurring Offers - available for eligible customers (ex: senior citizens, military), but not necessarily advertised. Recurring offers do not expire unless specified.
A qualified technician will inspect the vehicle to determine its service needs (Complimentary initial diagnosis) (ⓘ) In some cases, a test drive may be required. Customers are encouraged to ride along with the tech/advisor in order to replicate noise concerns.. Afterwards the service advisor will inform the customer of their findings and the necessary steps to repair the vehicle. Customers will not incur any charges without approval. . . The following are examples of what is intended to be covered as part of our “Free Diagnosis” policy: . . Scheduling Instructions: In order to determine if an issue/concern is covered under warranty, the vehicle must be inspected by a certified technician. . . Below are the different types of warranties a vehicle might be covered under: Vehicles purchased within the last 30days
Schedule as Allowed Scheduling Instructions: . . ResistAll (ⓘ) Protections Available: Exterior (Paint & Wheel), Interior, and Windshield and Auto Butler (ⓘ) Protections Available: Exterior (Paint) and Interior protect against harmful UV rays and condition upholstery, dashboards, doors and other interior surfaces to keep them in showroom condition - typically applied at the vehicle's time of purchase.
Please note images above are examples – they are not the only icons that can depict emergency scenarios.
Dedicated Express Lanes: No; all vehicles must use the same service entrance lanes
An Ignition Interlock Device (IID) requires the driver to provide a breath sample before the engine will start. If the IID detects alcohol on the driver's breath, the engine will not start. The driver will be periodically required to provide breath samples to ensure the continued absence of alcohol in their system for ignition to remain on. Device installation, issues, removal: Maintenance/repairs on vehicles with IIDs:
Lost/Stolen Key(s): Spare/Additional Key(s) needed: The following are needed for all new keys or reprogramming: Key Fob Batteries: Lockout:
Supported Makes: Non-Supported Makes: GP1 Dealerships in Automall (ⓘ)An automall is a commercial district (not separated by physical road structures or businesses) that contains multiple dealerships for different automakers in a single road or street. : GP1 Dealerships Nearby (ⓘ)Approx. within 20 miles. :
Schedule maintenance items as allowed (no packages/warranty/repair/recall/diags) and notify the store after scheduling (submit Contact Form).
Radio/Navigation Codes: Customer may retrieve their code online or in person Acura - radio-navicode.acura.com Honda - radio-navicode.honda.com Navigation Updates: Customer must purchase the updated disc online - instructions will be provided to perform update. Acura - acuranavi.com Honda - hondanavi.navigation.com
Schedule as Allowed
For questions about Vehicle Registration/Renewals see Dealership Information Tab . . Procedure: . . Items Required: Requirements that must be disclosed: Additional Information: Source: www.mavehiclecheck.com
Repairs (Run Flat Tires): (ⓘ) Repairs (Non Run Flat Tires): Repairs (Wheels/Rims): Wheel: Total circular unit that is attached to the vehicle via an axle. Rim: The outermost part of the wheel.(ⓘ)These tires cannot be repaired. Once a puncture occurs, tires must be replaced. To identify these tires, look for the universal run flat image located on the tire's sidewall - see Run Flat section. Due to harsh winter conditions, many residents opt to change their tires twice a year. Winter tires are identified by universal symbol located on a tire's sidewall. There are two types of winter tires - see below for the proper handling procedures. Nitrogen (ⓘ)Tires filled with nitrogen maintain inflation pressure longer than compressed air-filled tires in changing temperatures and will likely have a green-colored cap or include an N2 emblem.: NOTE: In an emergency, air can be safely added to nitrogen tires. Customer should report this when scheduling their next service visit so tires can be thoroughly inspected. Run Flats: These are tires that can be driven for a brief time after a puncture. Manufacturers recommend an estimated 50-mile range on a run-flat tire at zero pressure up to 50mph under optimal conditions (ⓘ)Actual safe mileage is based on many parameters, including vehicle load, speed and ambient temperature.. This allows drivers to reach a safe location so the tire can be changed. Once a puncture occurs, the tire must be replaced. The International Organization for Standardization (ISO) has developed a universal symbol for self-supporting run-flat tires, represented by a flat tire continuing down the road: TPMS Light (ⓘ)Alerts drivers when inadequate tire pressure is detected. Improperly inflated tires can cause premature treadwear and possible unsafe driving conditions.: Reasons the light may turn ON: What drivers should do:
For most vehicles, tire information can be found in three locations: (ⓘ)Information includes tire size, load capacity and proper inflation pressure.
Studless Winter Tires
Studded Winter Tires
Designed to grip snow, slush, and ice.
Enhanced traction on ice.
TMPS Light
Possible Reason
Could Cause
ON
Underinflation (or tire leak)
Sluggish tire response, decreased fuel economy, and could lead to blowouts
ON and OFF
Fluctuating Weather
No issues - An drop in temperature causes the light to turn on; the light may turn off when pressure increases during the day due to rising temperature and/or heat generated from driving the vehicle
Flashes when starting and remains ON
Not Functioning Properly
Incorrect readings that can lead to unsafe driving conditions
Vehicles impacted by vandalism (ⓘ) Vandalism is when a person intentionally damages the property of another. should be referred to Akiki Auto Body (REFERRALS; 617-361-3773). If a customer has Comprehensive Insurance (to see coverage details click here) they should reach out to their provider first. Internal Damage (regardless of an insurance claim or customer pay): Schedule as Allowed Examples: External Damage (regardless of an insurance claim or customer pay): Refer to Akiki Auto Body (REFERRALS; 617-361-3773). Examples: If the damage affects both, refer to Akiki Auto Body (REFERRALS; 617-361-3773) (they will coordinate with Service).
Flood/Water Damage: Hail Damage:
Windshield/glass work, including tinting, cannot be performed during Holidays or during rainy/snowy weather; to see the weather forecast, click here Repairs/replacements are NOT covered by warranty. To avoid a direct charge, advise customer to contact insurance provider for repair/replacement coverage. . . . . Windshield (Front/Rear):. . Window Tinting: Additional Information: Source: www.tintwiz.com.
Schedule as allowed
Recalls:
Disclaimer: The term “recall” is an internal SDC placeholder that includes, but is not limited to recalls, campaigns, warranty enhancements, or settlements.
Special Instructions: Can't Schedule? Don't forget to troubleshoot!
If you still can't book - Submit Contact Form
Recall information can be verified by internal SDC Teams. Please have vehicle information (including VIN) and item(s) you need verified ready.
The National Highway Transportation and Safety Administration (NHTSA) is a government agency created to help inform customers of reported issues regarding their vehicles. It is a national database for all manufacturers. GP1 uses this site as a backup to the manufacturers recall page.
Recall titles in Xtime contain a combination of searchable identifiers:
Recall #NHTSA – if applicable
Manufacturer # – if known
Brief Description of Concern – as obtained from NHTSA
Ex. Recall #16V000 (123) Takata Airbag
Ex. ZE7 Oil Consumption Warranty Enhancement
Definitions/FAQs:
- Number assigned to a reported recall by the government agency.
- Brand’s specific number for a recall.
- Number can be alphanumeric and can vary in length depending on the manufacturer.
- Identifier for a specific vehicle (17 digits).
- Displays the car's unique features, specifications, and manufacturer.
- The VIN can be used to track recalls, registrations, warranty claims, thefts, and insurance coverage.
VIN locations
- Lower left windshield.
- Driver side door panel.
- Vehicle registration/insurance card.
There are three recall status types that might display after you look up a VIN for safety recalls:
- Recall INCOMPLETE – This means that an incomplete or “open” recall was found on the car and the owner should follow the remedy instructions.
- Recall INCOMPLETE. Remedy Not Yet Available – This means that an incomplete or “open” recall was found on the car, but the manufacturer is not yet ready to provide the needed remedy or fix.
- Number of Open Recalls: 0 – This means that either there are no recalls associated with that vehicle or the vehicle has already been fixed.
Searchable by VIN:
- Considered a safety concern.
- Repaired at the manufacturer's expense.
- Considered an enhancement (not safety related).
- Repaired at the manufacturer's expense.
- Considered an enhancement (not safety related).
- Repaired at the manufacturer's expense if perform before specific mileage/expiration date.
After the expiration date, inspection/repair will be done at the owner’s expense.
Not Searchable by VIN:
- Notice from the manufacturer to the dealer about issues/concerns.
- Seen as a warning for potential issues.
- Inspections are required.
- Extended warranty coverage period on a certain component(s).
- Covered component(s) must be shown to fail under the exact conditions described.
- Inspections are required.
- Extended warranty coverage period on a certain component(s).
- Covered component(s) must be shown to fail under the exact conditions described.
- Repaired at the manufacturer's expense if perform before specific mileage/expiration date.
- Inspections are required.
After the expiration date, inspection/repair will be done at the owner’s expense.
Acura / Honda Client Relations
Transportation:
Disclaimer: Please use phrase “Alternate Transportation” when offering a loaner vehicle.
Loaner vehicles are not allowed for insurance claims (ex: flooded vehicles, collision repair, etc).
Towing: Advise customers to have tow driver deliver keys directly to staff on the Service Drive; If towing outside of normal service hours see Early Bird/After Hours section. Drop Offs: Early Bird/After Hours:
Wait times for repairs will vary widely since an accurate repair/wait time cannot be determined until diagnosis has been performed by the technician.
This dealership provides both options as needed. Shuttle Rideshare
Requirements (ⓘ) Customers with an Ignition Interlock Device (IID) / Breathalyzer on their vehicles are automatically ineligible for loaners/rentals: Requirements that must be disclosed: For security reasons, customer must present the items listed above each time a Service Loaner is released. Early/Late Loaner Pick Up: Loaner Models:
This dealership does not have Rentals.
For the welfare of our drivers, valets are not allowed for: Requirements (ⓘ) Customers with an Ignition Interlock Device (IID) / Breathalyzer on their vehicles are automatically ineligible for loaners/rentals: Additional Policy Information: Requirements that must be disclosed: For security reasons, customer must present the items listed above each time a Service Loaner is released.
drivability concerns, safety issues or emergency scenarios.
Valets are also not allowed for insurance claims.
(Arrival times could vary based on weather, location, traffic, etc.).
