Complimentary services:

• No information was found about complimentary services for this Brand.

Mercedes-Benz Prepaid Maintenance: Coverage of services/packages vary based on plan purchased.

• If the vehicle is less than one year old and has fewer than 10,000 miles, customer can purchase a two-, three-, or four-year package.
• If the vehicle is from one to seven years and has fewer than 80,000 miles, customer can purchase a two- or three-year package.

Once all services have been redeemed, a customer can purchase additional maintenance packages, as long as their vehicle has fewer than 80,000 miles at the time of purchase.

Mercedes-Benz Essential Care Plan (Prepaid) : Available for vehicles seven years old or older, the Mercedes‑Benz Essential Care Plan allows for a predetermined oil-change interval schedule, so customers know your engine is getting the care it deserves.

Maintenance is typically due every 10,000 miles or 12 months, whichever occurs first.

Schedule A outlines services performed at 10,000 miles or one year, whichever comes first (10k, 30k, 50k, 70k, 90k, etc)

Schedule B outlines services performed at 20,000 miles or two years, whichever comes first (20k, 40k, 60k, 80k, etc)

To view quick reference maintenance schedules click here

To view Warranty information click here.

To view Owner’s Manual click here

To access visual guide for Mercedes-Benz lineup click here

Technology – Mercedes-Benz mbrace

Mercedes-Benz mbrace – Mercedes-Benz mbrace for 2016 and newer vehicles is a collection of services and features - available in four distinct packages:

• Remote Access: Remote access from your phone/computer, vehicle locating & tracking - Standard for the first 5 years.
• Safety & Security: Automatic collision & alrm notification, SOS call capabilities, etc - 6-month free trial, $199/year thereafter.
• Travel & Assistance: MB Concierge, location based traffic/weather - 3-month free trial, $20/month thereafter.
• Entertainment: In-vehicle WiFi hotspot, TuneIn Radio, iHeart radio - 3-month free trial, $18/month thereafter.

Similar services are also offered via mbrace for 2013-2015 vehicles - to see those features click here

Mercedes me Mobile App – Powered by mbrace, Mercedes me connect allows drivers to utilize many of their free mbrace Connect features, including Remote Start, Lock/Unlock, Send2Benz, and Vehicle Monitoring - all from the Mercedes me app. Plus, they can log in to view manuals, maintenance info, how-to videos, financial terms, and more.

Fleet: Group of motor vehicles owned or leased by a business, government agency or other organization rather than by an individual or family.

Commercial: Any type of motor vehicle used for transporting goods or paid passengers.

To see a list of MB Fleet/Commercial vehicles click here
To see a list of Sprinter and Metris Fleet/Commercial vehicles click here

Color Basics:           

• Red indicates a potentially serious problem or safety issue, but Red may also indicate an important reminder. If it is flashing, it is important and could be unsafe to drive.
• Yellow/orange mean something needs to be serviced or repaired soon. If it is flashing, it is important and could be unsafe to drive.
• Green or Blue is only telling you that a system is on or operating.

• Mercedes-Benz engines are designed to run on premium unleaded gasoline (with an octane level of at least 91) for high performance, good fuel economy and low emissions.
• To see Premium required vehicles click here – if listed, customers must use premium gasoline.

Customers can confirm the information on these lists by checking their Owner’s Manual or by referring to the label on the inside of the fuel-filler door

• Oil viscosities may vary by model.
• See Owner’s Manual  for exact oil type based on vehicle model (0W-40/5W-30/etc.).

To view a list of Frequently Asked Questions directly from the Mercedes Benz site click here.

Client relations (ⓘ) Manufacturer reps can assist customers with general inquiries, recall concerns, complaints, etc. can be reached in multiple ways.  To see options click on the supported brand: Mercedes-Benz

Contact information is typically located at the bottom of the linked page.

Loaner Coordinator(s):

Thomas Fogarty

Customers who have not received a call back regarding their loaner request can be warm transferred to Thomas or they can call him directly at (781) 924-4228. 

Sprinter Loaner Coordinator(s)

Thomas Fogarty

Parts Desk: Right click here to copy all email addresses.
This link will reach the entire team.

Parts Asst. Manager - Craig Gorman

Parts Manager - Bret Hernandez

Roadside Assistance will tow the vehicle from public roadways (ⓘ) No unsurfaced roads or tracks, made of materials such as sand, gravel, riverbeds, mud, snow, rocks, and other natural terrain. to the nearest dealership; additional charges may apply if a customer requests a further location. See link below for additional exclusions/restrictions that may apply.

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Mercedes-Benz Roadside Assistance

(800) 367-6372

• For Towing Service:
  Unlimited years / unlimited miles, as long as the repair is performed at a MB Dealership.
• For Sign & Drive Services (Flat, Fuel, or Jump Start):
  New Vehicles: 4 years or 50,000 miles, whichever comes first.
  Certified Pre-Owned Vehicles: 5 years from the original in-service date, with no mileage restrictions.

Sprinter Roadside Assistance

(800) 367-6372

• 3 years or 36,000 miles, whichever comes first.
  

The third party service provider(s) listed below can tow a vehicle to this dealership. However, customers are advised to check their insurance policy for possible roadside coverage.  If a vehicle was involved in a collision/accident and also requires service it must be taken to the collision center first for repairs (see Collision drop down).

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Refer to an advisor

Insurance Claims

To possibly avoid upfront costs, customers should file an insurance claim (ⓘ) Coverage/Compensation can be submitted for Collision, Accident, Vandalism or Theft based on the customer's policy  prior to arranging repairs. The insurance provider will determine cost (if any) for towing/repairs based on insurance coverage. If repairs are done prior to starting a claim, the customer may be responsible for all costs and for obtaining reimbursement (if any) from their policy provider.

Collision and Service Inquiries

If a vehicle was involved in a collision/accident and also requires maintenance service it must be taken to the collision center for repairs first. The collision center will coordinate service.

Customer Pay/Cost Inquiries

• GP1 Collision Centers:
  GP1 Collision Centers offer complimentary visual inspections and estimates. If a customer later decides to file an insurance claim additional fees may apply.

• Third Party Collision Centers:
  For cost inquiries from a third party collision center, the customer will need to speak with that facility directly.

Below are eligible locations customers can use or they can have their insurance provider recommend a repair facility.

Norwell Collision 
154 Washington St.
Norwell, MA 02061
(781) 878-2280
Distance from Dealership: Within 5 Miles

WR Auto Body
10 Buckley Ave.
Whitman , Ma 02382
(781) 524-1182
Distance from Dealership: Within 10 Miles

Additional Information:

• Customers leasing a vehicle are required to take their vehicle into a certified collision center for any body work or collision repair. 
• Customers should contact their leasing company to report accidents/damages.

Some manufacturers offer a "locate your parked vehicle" feature accessible through their app. To view a list of manufacturers that offer this feature, click here.

A vehicle could be towed to an impound lot for a number of reasons such as being illegally parked, left behind due to inclement weather, street cleaning, or abandonment. 

City/County Towing Database (ⓘ) Some metro locations have publicly accessible systems that track impounded/towed vehciles.: None found

• Customers who suspect their vehicle was towed should contact whichever police department has jurisdiction in the place where the car was towed from (all wrecker services notify local police).

Additional Information:

• Impounded from a private property/business.
  1. Look for towing signs on the property, or ask the property owner which wrecker service they used to tow vehicles. 
  2. Owners can also contact whichever police department has jurisdiction in the place where the car was towed from (all wrecker services notify local police).

If a vehicle is suspected stolen, the customer should contact authorities immediately. 

If an owner is enrolled in an additional security plan offered by the manufacturer or third party, police will coordinate with the provider to locate the stolen vehicle.

• Stolen Vehicle Locator -  To view a list of manufacturers that offer this feature, click here.
• Lojack Enabled - Customer should report the theft through Lojack
  (police report can be filed through the app). 

Additional Information:

• If not enrolled in any additional security plans - Customers will need to contact whichever police department has jurisdiction in the place where your car was stolen and report the theft.

Tiny and Sons
(781) 826-6163
Distance from Dealership: within 10 miles

Do not schedule, refer to an advisor.

Car Washes and Exterior Details cannot be performed in rainy/snowy weather or freezing temperatures  (32 °F or lower). To see weather forecast, click here.

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Coupons - must be presented at the time of write up - may be displayed with smart phone / tablet or printed. Max discount on any service without coupon proof is 10%.

• Available: To all (via online or mailers).
• Current Online Specials:  Click Here for Current Online Coupons/Specials.
• Competitor Coupons: Accepted - from local MB dealerships only.
• Expired Coupons: Accepted  - must be presented at write-up.

Promos - emailed and should not be offered/advertised to customers that do not have an available promo in their Xtime profile.

• Available: For specific customers/vehicles (via email or Xtime).
• Current Promos: Vary - if a customer is eligible for a promo it will be listed in a "Promotions" drop-down when scheduling. If eligible, add to service visit.
• Competitor Promos: Promos are only offered via Xtime.
• Expired Promos: Expired promos will not appear in Xtime (no longer valid).

Super Savings Day - occur monthly and have designated specials for specific days and services. Offers cannot be used at other locations.

• Available: To all (via online or mailers).
• Current Super Savings Day: Vary - see (SDC) Super Savings Day & FAQs for offers.
• Competitor Super Savings Day: Not Accepted – only available for the specified store.
• Expired Super Savings Day: Not Accepted – only available for the specified date(s).

Recurring Offers - available for eligible customers (ex: senior citizens, military), but not necessarily advertised. Recurring offers do not expire unless specified.

• This dealership does not have any recurring offers.

• Schedule as Allowed - If there is no availability, notify the customer they can come in, but wait time/repair time cannot be guaranteed (vehicle must be inspected first).
• Submit Contact Form only if there is no availability and customer will be coming in.
• Refer to Roadside Assistance; (Multiple options; See REFERRALS) to verify jump start/towing coverage, if needed.

Please note the images above are examples – they are not the only icons that can depict emergency scenarios

Dedicated Express Lanes: No; all vehicles must use the same service entrance lanes.

An Ignition Interlock Device (IID) requires the driver to provide a breath sample before the engine will start. If the IID detects alcohol on the driver's breath, the engine will not start. The driver will be periodically required to provide breath samples to ensure the continued absence of alcohol in their system for ignition to remain on.

Device installation, issues, removal:

• Do Not Schedule (dealership is not authorized to work on this device).

Maintenance/repairs on vehicles with IIDs: 

• Schedule as waiters only (ⓘ) Customers with an Ignition Interlock Device (IID) / Breathalyzer on their vehicles are automatically ineligible for loaners/rentals and submit Contact Form.

Do Not Schedule

Refer to the Sales Dept. (Ext. 5450).

This dealership does not have a Loyalty program.

• Pre-Purchase / Pre-Buy Inspections (ⓘ) Customer is wanting to buy a third party vehicle and would like vehicle inspected before buying.: Schedule as Allowed; Refer to Xtime for pricing and conditions.
• Appraisals / Cash Offers (ⓘ) Customer is wanting to sell vehicle to dealership.: Do Not Schedule, refer to Sales (Ext: 5450).

Radio Codes:

Schedule as Allowed

Vehicle and registered owner must be present for code to be provided

Registered owner must present picture identification (Driver’s License)

Navigation Updates:

Customer can purchase the updated disc online (mb.navigation.com) or though the parts dept.

If dealership assistance is needed, schedule as allowed

Schedule as Allowed

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Procedure:

• Do Not Schedule as a stand-alone service (state regulations require walk-ins for this inspection).

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Items Required:

• Drivers must provide a current (and active) registration document with a valid vehicle identification number (VIN) that matches the one found on the left front side of the dashboard.

Requirements that must be disclosed:

• Dealership cannot perform State Inspections on vehicles with duel wheels in the rear (ⓘ) These vehicles are considered Heavy-duty trucks (weigh 10,001lbs or more) & require a Commercial Motor Vehicle Inspection. 
• State Inspections are first come, first serve.

Additional Information:

• This state requires annual emissions and safety inspections.
• State inspection reports are no longer printed (unless the vehicle fails). If a customer needs a copy, they can go to the state's official website - Massachusetts Vehicle Check (www.mavehiclecheck.com). 
• Vehicle Inspection FAQ - a quick list of Frequently Asked Questions.

Source: www.mavehiclecheck.com

Refer to an advisor for customers needing assistance with how to use:

Navigation

Bluetooth

Hands Free Dialing

Audio System

Voice Commands

Cruise Control

Climate Control

Smart Access System

Vehicles impacted by vandalism (ⓘ) Vandalism is when a person intentionally damages the property of another. should be referred to the Collision Center (Multiple options; See REFERRALS). If a customer has Comprehensive Insurance (to see coverage details click here) they should reach out to their provider first.

If the damage affects both, refer to Collision (See REFERRALS). (they will coordinate with Service). 

Saturday: Schedule as allowed, please note repairs/diagnostics could carry over to the next business day. Advisor will provide more information during initial meet. 

Sunday: Service Dept. CLOSED

Windshield/glass work, including tinting, cannot be performed during Holidays or during rainy/snowy weather; to see the weather forecast, click here.

Client relations (ⓘ) Manufacturer reps can assist customers with general inquiries, recall concerns, complaints, etc. can be reached in multiple ways.  To see options click on the supported brand: Mercedes-Benz

Contact information is typically located at the bottom of the linked page.

Drop Offs:

• Customer will have their own transportation.

Early Bird / After Hours:

• Advise customer to use the envelopes provided to place their keys in the box located on the service drive.
• Customers should sign the envelope to authorize repairs.

• Do Not Schedule waiters for diags/concerns/repairs (encourage alternate transportation) 

Wait times for repairs will vary widely since an accurate repair/wait time cannot be determined until diagnosis has been performed by the technician.

Conducted By: Dealership /  Lyft 

Operates: Monday-Friday 7:30am-4pm only

Travel Distance: 20 Miles

MB Requirements (ⓘ) Customers with an Ignition Interlock Device (IID) / Breathalyzer on their vehicles are automatically ineligible for loaners/rentals:

• Brand: Mercedes-Benz only (excludes Sprinter/Smart/Metris make and models).
• Year: No Restriction Provided.
• Vehicle Mileage: No Restriction Provided.
• Total Duration: Schedule regardless of appointment duration (except for standalone State Inspections).

Sprinter Requirements (ⓘ) Customers with an Ignition Interlock Device (IID) / Breathalyzer on their vehicles are automatically ineligible for loaners/rentals:

• Do Not Schedule.
• Must be booked/modified/canceled by advisors (submit Contact Form).

Additional Policy Information:

• Do Not Schedule same-day Loaners (schedule 2 days out).
• Not allowed for standalone auto butler, bulb replacement (excluding GLK & G Class), tire pressure corrections and clients with breathalyzer equipped vehicles.

Requirements that must be disclosed:

• Driver Must be 21 yrs. or Older.
• Valid Driver’s License.
• Valid Major Credit Card (ⓘ) Major credit card networks: Visa, Mastercard, American Express or Discover. Not Accepted: Debit, pre-paid, or digital cards (regardless of network logo on card).
• Current Proof of Full Coverage Insurance (to see coverage details click here).

For security reasons, customer must present the items listed above each time a Service Loaner is released.

Early / Late Loaner Pickup: 

• Loaner will only be available at scheduled date and time of service.

Loaner Models:

• This dealership did not provide information regarding models.

This dealership cannot guarantee a specific model for a loaner vehicle. 

For the welfare of our drivers, valets are not allowed for:
drivability concerns, safety issues or emergency scenarios.
Valets are also not allowed for insurance claims.

Requirements (ⓘ) Customers with an Ignition Interlock Device (IID) / Breathalyzer on their vehicles are automatically ineligible for loaners/rentals :

• Brand: Mercedes-Benz only (excludes Sprinter/Smart/Metris make and models).
• Year: 2014 and newer.
• Vehicle Mileage: No Restriction Provided.
• Total Duration: No Restriction Provided.
• Travel Distance for Pickup: Vehicle must be within 20 Miles except for specific Cape Cod Towns (ⓘ) Dealership provided a list of Cape Cod towns they will perform PUD/Valets for - see image..

Additional Policy Information: 

• Do Not Schedule Cape Cod PUDs on Fridays.
• Do Not Schedule Valets within 24hrs (ex. customer calls at 8am, next availability will be 8am the next day)
• Always select Valet with Loaner
• Add the best phone number to contact when the driver is on the way
• Driver Departure Times: Refer to Xtime for availability.
  Dealership will contact customers the day of pick-up to arrange exact pickup times; Arrival time might take up to 3hrs (ⓘ) A follow-up call from the store is needed since arrival times could vary based on weather, location, traffic, etc.

Program: The Mobile Assist program allows customers to arrange vehicle service at their home or office.

Dealership Participation: This dealership does not participate in the program.

Requirements: This dealership does not participate in the program.