8770 Business Park Drive
Shreveport, LA 71105
Ext to Service: 6412
Parts Department: (877) 462-6970
Sales: (866) 979-3385
Monday-Friday 7am to 6pm
Saturdays 8am to 4pm
Please inform customers that they must present all coupons at the time of service write-up!
Rountree Ford accepts competitor’s coupons from other Ford dealerships in the area.
For customers inquiring about “The Works” coupon, advise them that it’s a mail-in rebate special (Click the link for an expiration date).
Detailing is not available at Rountree Ford
Service Drive Extension: 6412
This extension will call all advisors.
Service Drive Email Link: Right click here to copy all email addresses.
This link will reach the entire service team.
Pat Procell 7451-4602
Trista Guendulay 7451-4605
Madison Begbie 7451-4613
Earl Haley 7451-4604
Olivia Tubbs 7451-4610
Heather Floyd 6412
Adham Musallam 7451-4552
Jamie Gregory 7451-4631
Service Manager – Gary Miller 7451-4601
General Manager – Kenneth “Ken” Shapen 7451-4575
Vehicles still covered under Roadside Assistance:
- 5 years or 60,000 miles, whichever comes first.
- For 2013 and newer:
No vehicle age or mileage restrictions (Original owner/non-transferable).
- For 2007-2012:
6 years or 70,000 miles, whichever comes first.
Vehicles no longer covered under Roadside Assistance:
- If using a referred towing company, charges can be billed directly to the customers’ Repair Order (RO).
- If using a non-referred towing company, payment maybe required by the towing company upon delivery.
Repair cutoff time: is 4:30pm
Maintenance cutoff time: is 5pm
Due Bill/We Owe:
Same Day Appointments:
Squeaks, Rattles, and Noises Cutoff Times:
- Verify VIN
- Refer to Xtime; enter recall title/number, follow scheduling instructions by clicking the information icon.
- If not found, follow instructions on Factory Recall Campaign information icon.
The National Highway Transportation and Safety Administration (NHTSA) is a government agency created to help inform customers of reported issues regarding their vehicles. It is a national database for all manufacturers. GP1 uses this site as a backup to the manufacturers recall page.
Recall titles in Xtime contain a combination of searchable identifiers:
Recall #NHTSA – if applicable
Manufacturer # – if known
Brief Description of Concern – as obtained from NHTSA
Ex. Recall #16V000 (123) Takata Airbag
Ex. ZE7 Oil Consumption Warranty Enhancement
Vehicle Identification Number (VIN)
What do the results of my VIN Look up Mean?
Searchable by VIN:
Limited Service Campaign (LSC) / Special Service Campaign (SSC)
Not Searchable by VIN:
Technical Service Bulletin (TSB):
Customer Support Program (CSP) / Warranty Enhancement Program (WEP):
Limited Customer Support Program/ Limited Warranty Enhancement Program:
Drop Off & Early Bird/After Hours:
Valet/Pick Up & Delivery: