Hassel Volvo Glen Cove Google Map
79 Cedar Swamp Rd.
Glen Cove, NY, 11542
Ext to Service: 6393
Parts Department: (877) 884-5150
Sales: (877) 357-4632
Service Hours:
Mon-Fri 7am-6pm
Saturday 7:30am-5pm
Amenities:
Roadside Assistance:
(800) 638-6586
Click Here to View Owner’s Manuals
Please inform customers that they must present all coupons at the time of service write-up! Click Here for Service Specials Competitor Coupons: They accept competitors coupons Expired Coupons: They accept expired coupons within 6months of original date Loaners are available for Detail appointments. Most of service goes to lunch from 12:00pm-1:00pm. If a client walks-in or shows up for an emergency between this time, please advise them of the service delay. Service Advisors: Joe Tiso 6393 Robert Gassler 6393 Tami Fiorello 6393 Steven Osorio 6393 Service Manager: Joe Tiso 6393 Parts Manager: Sean Munro 7753-8441 General Manager: Danielle Dewling 6393 Technicians: Technicians work 7:30am-Close every day. If you cannot reach any advisors, contact Marie Falcone at 8426 Towing: Volvo Roadside (800) 638-6586 Collision: Refer customers to Hassel Collision Located 2 blocks west of the Meadowbrook Parkway 153 E. Merrick Rd. Freeport, NY 11520 (516) 378-0010 The maintenance program on model year 2013 & up vehicles, covers the first three services at no charge: 10,000, 20,000, and 30,000 miles. Services are done every 10k or 1 year. If less than 1 year, it can be done 1,500 miles before the due mileage. If over 1 year, it must be done within 1,500 miles after the due mileage. (Example: 10k can be done as soon as 8,500 miles, but no later than 11,500 miles) Volvo Services & Maintenance Link Most of service goes to lunch from 12:00pm-1:00pm. If a client walks-in or shows up for an emergency between this time, please advise them of the service delay. End of Lease Inspections: End of lease inspections need to be set up by the leasing company. Preferred Advisor: Schedule the appointment with the previous Advisor or the “Unspecified” Advisor for new customers Walk-Ins: Customers can always WALK-IN at anytime but Loaners & Same Day Service is not available without an appointment. Please send courtesy email Service Advisor/Manager to alert them of Walk-In customers. Car Wash: Every service receives a complimentary car wash. Normal time is appx 45 minutes. No loaners apply to car wash Diagnostic Fee: "Mr. /Mrs. Customer in order to answer your questions we need to schedule an appointment for a free initial diagnosis. A qualified technician will inspect your vehicle to determine your service needs. Afterwards your service advisor will contact you to inform you of their findings and the necessary steps to repair your vehicle." FREE Initial Diagnosis. Choose appropriate DIAGNOSIS op-code in Xtime. Due Bill/We Owe: Refer Lo-Jack, window tinting and other after-market installations to a Service Advisor. Early Bird/Night Drop Off: Night drop box is located at rear of service building. Access 24 hours per day 7 days weekly. 7am night drops are taken as drop offs for the day. Emergency Appointments: All emergency appointments should be emailed to the Service Director or the Service Manager. Going-forward, the SDC will treat the following concerns as Emergencies which will result in courtesy emails per the above instructions. Most of service goes to lunch from 12:00pm-1:00pm. If a client walks-in or shows up for an emergency between this time, please advise them of the service delay. Express Lane: No Express Lane at this dealership Key Appointments: Schedule appointments for key replacements or programming. Use Key/Remote Concern op-code. Customers must provide proof of vehicle ownership. Non-Brand Vehicles: Schedule appointments for basic maintenance/repairs, excluding diagnostics, warranty repairs and recalls (2-hours out). Radio Codes: Schedule an appointment as a drop off Same Day Appointments: Appointments must be scheduled before 3pm Monday-Friday to receive same day Service. Appointments scheduled from 3pm-6pm must be DROP-OFF for next-day service. Schedule Saturday appointments between 7am and 3pm for same day service. Saturday Appointments: The Service Drive is half-staffed on weekends. Repairs, diagnostics, leaks, squeaks, rattles must be scheduled Monday-Friday. Saturdays are staffed as during the week , heavy diagnostic repair work is strongly recommended for weekly hours. Squeaks, Rattles, and Noises Cutoff Times: Schedule an appointment as a drop off State Inspections: Schedule appointments for NEW YORK STATE INSPECTION. Pricing is handled by Service Advisor. OP CODE = Co2o Warranty Work: "Mr. /Mrs. Customer in order to answer your questions we need to schedule an appointment for a free initial diagnosis. A qualified technician will inspect your vehicle to determine your service needs. Once the advisor/Technician uncovers the root cause of your vehicle's issue, they will determine if it is covered under your warranty and give you a call to discuss the next course of action." Schedule as drop off if it is a check engine light Windshield Replacement: The customer must drop off their vehicle and allow up to 24 hours for the work to be completed. Verify VIN, Refer to Xtime; enter recall title/number in search box, follow scheduling instructions by clicking the information icon. Shuttle: 7am-3pm Monday-Saturday 15 mile radius Loaner Policy: Loaners, most are booked two to three weeks out on an average. If you see one (usually one only) is available any sooner or within a day or two please check with an advisor to confirm availability. First service, please inform customers their first service is due at 10K or 1 year. They can do the service as soon as 8500 miles but will not any sooner. If their service light comes on at earlier miles or before the year is up, please inform the customer they may stop by any time to have their light reset and perhaps top of their fluid but the service will not be done until the recommended miles or time frame. The dealership does not issue loaners past 11am. Loaner appointments need to be scheduled between 7am and 11. If customer positively needs to pick up the loaner the night before. Contact Lindsey Martinez or Christina Burnett to check the availability of a loaner. Loaners are available for Detail appointments. For additional information about Loaners at this dealership, refer to an advisor. Rentals: No Rental referral for this dealership. Qualifying customers will receive a Loaner. White Glove Pick-Up Service: Warm transfer the client to the service drive. If no one answers, send an email to Lindsey Martinez, Christina Burnett, Joe Tiso and Robert Holmes.Coupon Policy:
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