Mercedes Benz of Augusta
3061 Washington Road
Augusta, GA 30907
Hours of Operation
Monday-Friday: 7:30am - 6pm
Saturday: 8am - 4pm
Sunday: CLOSED
This dealership did not provide any quick reference driving directions.
Hours of Operation
Monday-Friday: 7:30am - 6pm
Saturday: 8am - 4pm
Sunday: CLOSED
Hours of Operation
Monday-Friday: 9am - 7pm
Saturday: 9am - 6pm
Sunday: CLOSED
Contact Form - Used to communicate with the dealership regarding customer requests/concerns/inquiries. [Wrap Code: will vary based on request]
Payment Option(s):
This dealership does not accept checks for parts or service.
- Financed Parts or Services - Refer to Flex Pay section.
- Non-Financed Parts or Services - Available; Customers can receive email and text payment requests from the store and access, print, and reference payment receipts.
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Questions about payments should be referred to a service advisor.
This dealership offers flexible payment plans to finance parts or services. Details will be discussed by the advisor.
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Primary Partner: Sunbit - offers a “pay-over-time” option with 3, 6, or 12- month payment plans (approval based on credit). A down payment with a bank-issued debit card is required and a payment method for recurring payments will also be needed. After good payment history with Sunbit, some customers might receive a personalized invitation link to a Sunbit Card application.
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| Pre-Qualification Requirements | 1) Email address, 2) State-issued ID or driver’s license, and 3) Bank-issued debit card.. .A payment method for recurring payments will also be needed. |
| Apply Online | Currently Unavailable (application will be done with advisor) |
| Access Account | my.sunbit.com/login |
| Inquiries / Contact | Website: sunbit.com/contact-us/ Email: support@sunbit.com Phone: (855) 678-6248 FAQ: sunbit.com/im-a-consumer/customer-service/ |
Product / Coverage Cancellation:
Customers can cancel coverage for the following products sold by the dealership:
| Products that can be canceled: |
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| Items needed to cancel product: |
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| Inquiries / Contact: | Website: Dealership website (Finance tab) Email: customercancellations@group1auto.com Phone: (713) 360-5488 |
Please be advised that ResistAll/NG2 Protection products are non-cancellable.*
Other Dealership Information:
This dealership does not have charging stations onsite. To find the nearest charging location click here
Brand Information:
Disclaimer: Data on this page applies to vehicle(s) purchased in the United States.
Information may not be applicable for vehicle(s) purchased out of the country.
Warranty and Service/Maint. Plan information can be verified by internal SDC Teams. Please have vehicle information (including VIN) and item(s) you need verified ready.
- Helpline: For over-the-phone assistance, contact the Helpline.
Complimentary services:
- No information was found about complimentary services for this Brand.
Mercedes-Benz Prepaid Maintenance: Coverage of services/packages vary based on plan purchased.
- If the vehicle is less than one year old and has fewer than 10,000 miles, customer can purchase a two-, three-, or four-year package.
- If the vehicle is from one to seven years and has fewer than 80,000 miles, customer can purchase a two- or three-year package.
Once all services have been redeemed, a customer can purchase additional maintenance packages, as long as their vehicle has fewer than 80,000 miles at the time of purchase.
Mercedes-Benz Essential Care Plan (Prepaid) : Available for vehicles seven years old or older, the Mercedes‑Benz Essential Care Plan allows for a predetermined oil-change interval schedule, so customers know your engine is getting the care it deserves.
Maintenance is typically due every 10,000 miles or 12 months, whichever occurs first.
Schedule A outlines services performed at 10,000 miles or one year, whichever comes first (10k, 30k, 50k, 70k, 90k, etc)
Schedule B outlines services performed at 20,000 miles or two years, whichever comes first (20k, 40k, 60k, 80k, etc)
To view quick reference maintenance schedules click here
To view Warranty information click here.
To view Owner’s Manual click here
To access visual guide for Mercedes-Benz lineup click here
Technology – Mercedes-Benz mbrace
Mercedes-Benz mbrace – Mercedes-Benz mbrace for 2016 and newer vehicles is a collection of services and features - available in four distinct packages:
- Remote Access: Remote access from your phone/computer, vehicle locating & tracking - Standard for the first 5 years.
- Safety & Security: Automatic collision & alrm notification, SOS call capabilities, etc - 6-month free trial, $199/year thereafter.
- Travel & Assistance: MB Concierge, location based traffic/weather - 3-month free trial, $20/month thereafter.
- Entertainment: In-vehicle WiFi hotspot, TuneIn Radio, iHeart radio - 3-month free trial, $18/month thereafter.
Similar services are also offered via mbrace for 2013-2015 vehicles - to see those features click here
Mercedes me Mobile App – Powered by mbrace, Mercedes me connect allows drivers to utilize many of their free mbrace Connect features, including Remote Start, Lock/Unlock, Send2Benz, and Vehicle Monitoring - all from the Mercedes me app. Plus, they can log in to view manuals, maintenance info, how-to videos, financial terms, and more.
Fleet/Commercial Vehicles
Fleet: Group of motor vehicles owned or leased by a business, government agency or other organization rather than by an individual or family.
Commercial: Any type of motor vehicle used for transporting goods or paid passengers.
To see a list of MB Fleet/Commercial vehicles click here
To see a list of Sprinter and Metris Fleet/Commercial vehicles click here
Dashboard Visual Guide
Color Basics:
- Red indicates a potentially serious problem or safety issue, but Red may also indicate an important reminder. If it is flashing, it is important and could be unsafe to drive.
- Yellow/orange mean something needs to be serviced or repaired soon. If it is flashing, it is important and could be unsafe to drive.
- Green or Blue is only telling you that a system is on or operating.
Frequently Asked Questions
Retail gasoline stations in the United States sell three main grades of gasoline based on the octane level:
- Regular (ⓘ) - the lowest octane fuel (generally 87-88).
- Mid-Grade (ⓘ) - the middle range octane fuel (generally 89–90).
- Premium (ⓘ) - the highest octane fuel (generally 91–94).
If the octane rating used is less than required, damage to the engine may occur and may void the vehicle warranty.
Customers can confirm the information on the lists by checking their Owner’s Manual or by referring to the label on the inside of the fuel-filler door
Source: eia.gov / fueleconomy.gov
- Oil viscosities may vary by model.
- See Owner’s Manual for exact oil type based on vehicle model (0W-40/5W-30/etc.).
To view a list of Frequently Asked Questions directly from the Mercedes Benz site click here.
To view a list of additional Product Protection Plans click here.
Mercedes-Benz Client Relations
Client relations (ⓘ) can be reached in multiple ways. To see options click on the supported brand: Mercedes-Benz
Contact information is typically located at the bottom of the linked page.
Personnel:
Personnel Image(s): Click here for “Meet Our Staff” images
Service Drive Ext: 6398
Some individual extensions/voice messages might not be set up or recently changed (ⓘ)
Service Drive Email Link:
If the Contact Forms are unavailable, use the distribution group email to reach the store (ⓘ)
Corey Gomillion
Marcus Brighthop
Ryan Thompson
Sullivan Linder
Management Team:
Service Manager – Tyrone Price
General Manager – Roger Kaiser
Other Service Personnel:
Loaner Coordinator - Julie Riley
Other Dealership Personnel:
Parts Manager - Brandon Amon
Referrals:
Roadside Assistance
Towing: Advise customers to have tow driver deliver keys directly to staff on the Service Drive; If towing outside of normal service hours see Transportation Tab (ⓘ)
Roadside Assistance will tow the vehicle from public roadways (ⓘ) to the nearest dealership; additional charges may apply if a customer requests a further location. See link below for additional exclusions/restrictions that may apply.
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Mercedes-Benz Roadside Assistance
(800) 367-6372
- For Towing Service:
Unlimited years / unlimited miles, as long as the repair is performed at a MB Dealership. - For Sign & Drive Services (Flat, Fuel, or Jump Start):
New Vehicles: 4 years or 50,000 miles, whichever comes first.
Certified Pre-Owned Vehicles: 5 years from the original in-service date, with no mileage restrictions.
(800) 367-6372
- 3 years or 36,000 miles, whichever comes first.
The third party service provider(s) listed below can tow a vehicle to this dealership. However, customers are advised to check their insurance policy for possible roadside coverage. If a vehicle was involved in a collision/accident and also requires service it must be taken to the collision center first for repairs (see Collision drop down).
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Chancey's Wrecker Service
(706) 796-1642
Distance from Dealership: within 5 miles
Richards Wrecker
(706) 796-0102
Distance from Dealership: within 10 miles
- If using a referred towing company, charges can be billed directly to the customers’ Repair Order (RO).
- If using a non-referred towing company, payment maybe required by the towing company upon delivery.
Collision:
Insurance Claims
To possibly avoid upfront costs, customers should file an insurance claim (ⓘ) prior to arranging repairs. The insurance provider will determine cost (if any) for towing/repairs based on insurance coverage. If repairs are done prior to starting a claim, the customer may be responsible for all costs and for obtaining reimbursement (if any) from their policy provider.
Collision and Service Inquiries
If a vehicle was involved in a collision/accident and also requires maintenance service it must be taken to the collision center for repairs first. The collision center will coordinate service.
Customer Pay/Cost Inquiries
- GP1 Collision Centers:
GP1 Collision Centers offer complimentary visual inspections and estimates. If a customer later decides to file an insurance claim additional fees may apply.
- Third Party Collision Centers:
For cost inquiries from a third party collision center, the customer will need to speak with that facility directly.
Vehicles must be taken to the Service Dept for the following instances:
- Flood/Water damage.
- Manufacturer Defects (ⓘ) - within warranty and not involved in a collision/accident
Below are eligible locations customers can use or they can have their insurance provider recommend a repair facility.
Classic Collision
3069 Washington Rd
Augusta, GA
(762) 233-0704
Distance from Dealership: within 5 miles
Additional Information:
- Customers leasing a vehicle are required to take their vehicle into a certified collision center for any body work or collision repair.
- Customers should contact their leasing company to report accidents/damages.
Vehicle Locators:
Some manufacturers offer a "locate your parked vehicle" feature accessible through their app. To view a list of manufacturers that offer this feature, click here.
A vehicle could be towed to an impound lot for a number of reasons such as being illegally parked, left behind due to inclement weather, street cleaning, or abandonment.
City/County Towing Database (ⓘ) : None found
- Customers who suspect their vehicle was towed should contact whichever police department has jurisdiction in the place where the car was towed from (all wrecker services notify local police).
Additional Information:
- Impounded from a private property/business.
- Look for towing signs on the property, or ask the property owner which wrecker service they used to tow vehicles.
- Owners can also contact whichever police department has jurisdiction in the place where the car was towed from (all wrecker services notify local police).
If a vehicle is suspected stolen, the customer should contact authorities immediately.
If an owner is enrolled in an additional security plan offered by the manufacturer or third party, police will coordinate with the provider to locate the stolen vehicle.
- Stolen Vehicle Locator - To view a list of manufacturers that offer this feature, click here.
- Lojack Enabled - Customer should report the theft through Lojack
(police report can be filed through the app).
Additional Information:
- If not enrolled in any additional security plans - Customers will need to contact whichever police department has jurisdiction in the place where your car was stolen and report the theft.
Other Referrals:
Stop & Go Auto Glass
(706) 973-9278
Distance from Dealership: Unknown
Scheduling Preferences:
Schedule with most frequent or preferred advisor.
New customers, schedule with UNSPECIFIED.
Supported Makes (ⓘ) :
- Mercedes-Benz.
Special Instructions:
- Sprinter vehicles – Schedule as Allowed.
- Mercedes Motorhomes (RVs) vehicles – Schedule as allowed except for concerns involving house portions (sinks, fridge, etc.).
- SMART vehicles – Refer to Non-Brand section.
- 1997 and Older vehicles – Must be handled by the dealership; refer to an advisor for assistance.
Carry Overs:
Visits scheduled Monday-Friday after 5pm or on Saturday after 3pm may carry over to the next business day.
Accessories (ⓘ): Schedule as allowed
Appearances:
- Dent/Dings and Scratches:
If customer is paying out of pocket or using insurance, refer to Classic Collision (REFERRALS; 762-233-0704).
- Paint: If a customer needs to purchase touch up paint, refer them to the parts department (VIN number needed).
- Vandalism: See Vandalism section at the bottom of this page.
Do not schedule, refer to an advisor.
If customers have inquiries about a call they received or a missed call please refer to the priority notes or the communication logs.
- TeleService: This dealership does not have an SDC telematics team reaching out to customers.
Car Washes and Exterior Details cannot be performed in rainy/snowy weather or freezing temperatures (32 °F or lower). To see weather forecast, click here.
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Car Wash:
- Complimentary with scheduled service: Yes.
- Without scheduled service (stand-alone): Car wash walk-ins accepted at a fee; total wait time cannot be guaranteed especially during peak times (ⓘ) .
Detail Option(s):
- Hand Car Wash & Vacuum (ⓘ) .
- Interior Detail (ⓘ) .
- Exterior Detail (ⓘ) .
- Full/Complete Detail (ⓘ) .
Scheduling Instructions: See Due Bill / We Owe section
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ResistAll (ⓘ) and Auto Butler (ⓘ) protect against harmful UV rays and condition upholstery, dashboards, doors and other interior surfaces to keep them in showroom condition - typically applied at the vehicle's time of purchase.
Deals/Offers cannot be combined (ⓘ)
All items contain disclaimers; refer to actual offer for any restrictions.
Coupons - must be presented at the time of write up - may be displayed with smart phone / tablet or printed. Max discount on any service without coupon proof is 10%.
- Available: To all (via online or mailers).
- Current Online Specials: Click Here for Current Online Coupons/Specials.
- Competitor Coupons: Accepted – from competing MB dealerships.
- Expired Coupons: Not Accepted.
Promos - emailed and should not be offered/advertised to customers that do not have an available promo in their Xtime profile.
- Available: For specific customers/vehicles (via email or Xtime).
- Current Promos: Vary - if a customer is eligible for a promo it will be listed in a "Promotions" drop-down when scheduling. If eligible, add to service visit.
- Competitor Promos: Promos are only offered via Xtime.
- Expired Promos: Expired promos will not appear in Xtime (no longer valid).
Super Savings Day - occur monthly and have designated specials for specific days and services. Offers cannot be used at other locations.
- Available: To all (via online or mailers).
- Current Super Savings Day: Vary - see (SDC) Super Savings Day & FAQs for offers.
- Competitor Super Savings Day: Not Accepted – only available for the specified store.
- Expired Super Savings Day: Not Accepted – only available for the specified date(s).
Recurring Offers - available for eligible customers (ex: senior citizens, military), but not necessarily advertised. Recurring offers do not expire unless specified.
- This dealership does not have any recurring offers.
A qualified technician will inspect the vehicle to determine its service needs (Complimentary initial diagnosis) (ⓘ) . Afterwards the service advisor will inform the customer of their findings and the necessary steps to repair the vehicle. Customers will not incur any charges without approval.
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The following are examples of what is intended to be covered as part of our “Free Diagnosis” policy:
- Air Conditioner (ⓘ) .
- Brake Noise (ⓘ) .
- Charging & Starting (ⓘ) .
- Electrical (ⓘ) .
- Leaks (ⓘ) .
- Noises (ⓘ) .
- Rough Idle (ⓘ) .
- Running Light(s) (ⓘ) .
- Vibration (ⓘ) .
- Warning Light(s) (ⓘ) .
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Scheduling Instructions:
- Encourage drop offs/alternate transportation (ⓘ)
- Salvaged/Branded vehicles - if disclosed, Do Not Schedule (Diagnostics and/or warranty work cannot be performed)
In order to determine if an issue/concern is covered under warranty, the vehicle must be inspected by a certified technician.
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Below are the different types of warranties a vehicle might be covered under:
- Factory Warranty (ⓘ)
- Additional Protection Plans / Extended Warranties (ⓘ)
- GP1 Limited Warranty on repairs (ⓘ)
- Certified Pre-Owned (CPO) (ⓘ)
- Aftermarket / 3rd-party contracts (ⓘ)
Vehicles purchased within the last 30days
- Do Not Schedule, refer to Sales (Ext: 5398).
- Do Not Schedule, Submit Contact Form.
Scheduling Instructions:
- Do Not Schedule, Submit Contact Form.
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ResistAll (ⓘ) and Auto Butler (ⓘ) protect against harmful UV rays and condition upholstery, dashboards, doors and other interior surfaces to keep them in showroom condition - typically applied at the vehicle's time of purchase.
- Schedule as Allowed - If there is no availability, notify the customer they can come in, but wait time/repair time cannot be guaranteed (vehicle must be inspected first).
- Submit Contact Form only if there is no availability and customer will be coming in.
- Refer to Roadside Assistance; (Multiple options; See REFERRALS) to verify jump start/towing coverage, if needed.
Please note the images above are examples – they are not the only icons that can depict emergency scenarios
Dedicated Express Lanes: No; all vehicles must use the same service entrance lanes.
An Ignition Interlock Device (IID) requires the driver to provide a breath sample before the engine will start. If the IID detects alcohol on the driver's breath, the engine will not start. The driver will be periodically required to provide breath samples to ensure the continued absence of alcohol in their system for ignition to remain on.
Device installation, issues, removal:
- Do Not Schedule (dealership is not authorized to work on this device).
Maintenance/repairs on vehicles with IIDs:
- Schedule as waiters only (ⓘ) and submit Contact Form.
Lost/Stolen Key(s):
For pricing, ordering, or availability, refer to Parts Dept (Ext: 4498)
If a customer no longer has possession of keys, the vehicle must be towed in and new keys must be ordered.
Spare/Additional Key(s) needed:
For pricing, ordering, or availability, refer to Parts Dept (Ext: 4498)
All key fobs and spare keys must be brought in so all keys can be programmed.
The following is needed for all new keys or reprogramming:
- Registered owner must be present at location with vehicle.
- Registered owner must be able to present current Driver’s License and proof of ownership (title/registration)
Key fob batteries:
- Walk-ins allowed for key batteries – customer can stop parts department for replacement.
Lockout:
- If the vehicle is under warranty - refer customer to Roadside Assistance; (Multiple options; See REFERRALS) (Pay per use service without an active Mbrace account.
- Do Not Schedule.
- Refer to the Sales Dept. (Ext. 5398).
This dealership does not have a Loyalty program.
Supported Makes (ⓘ) :
- Mercedes-Benz.
Non-Supported Makes (ⓘ) :
Schedule maintenance items as allowed Monday-Friday only (no packages/warranty/repair/recall/diags).
GP1 Dealerships in Automall (ⓘ) :
None
GP1 Dealerships Nearby (ⓘ) :
- Newport Lexus
- Toyota of Anaheim
- Tustin Lexus
- Pre-Purchase / Pre-Buy Inspections (ⓘ) : This dealership did not provide information about this item, refer to an advisor for assistance - Submit Contact Form.
- Appraisals / Cash Offers (ⓘ) : Do Not Schedule, refer to Sales (Ext: 5398).
Radio Codes:
Schedule as Allowed
Vehicle and registered owner must be present for code to be provided
Registered owner must present picture identification (Driver’s License)
Navigation Updates:
Customer can purchase the updated disc online (mb.navigation.com) or though the parts dept.
If dealership assistance is needed, schedule as allowed
Schedule as Allowed, except for same day loaners.
For same day loaners: Contact the Julie Riley (Loaner Coordinator) for approval.
Procedure:
State/Smog inspections are NOT performed at this dealership.
Additional Information:
Georgia requires annual vehicle emissions inspection for some Atlanta metro counties.
New cars (3 years old or newer) and older cars (25 years old or older) are exempt
Source: cleanairforce.com
Refer to an advisor for customers needing assistance with how to use:
Navigation
Bluetooth
Hands Free Dialing
Audio System
Voice Commands
Cruise Control
Climate Control
Smart Access System
Repairs (Run Flat Tires): (ⓘ)
- Do Not Schedule (repairs cannot be performed, replacement is needed)
Repairs (Non Run Flat Tires):
- Schedule as allowed (inspection of tires(s) needed to determine if repair is possible).
- If a customer is concerned about safety/drivability offer towing (see REFERRALS tab).
Repairs (Wheels/Rims): (ⓘ)
- Schedule as allowed.
- If a customer is concerned about safety/drivability offer towing (see REFERRALS tab).
- For pricing, ordering, or availability, refer to advisors (Svc Ext: 6398 or submit Contact Form)
- Tire size should be included on all requests.
For most vehicles, tire information can be found in three locations: (ⓘ)
-
- Owner’s Manual
- Driver Door Information Panel
- Tire
- To see ways of verifying purchase of a Tire/Wheel protection plan click here. (MAIN)
Nitrogen (ⓘ):
This dealership did not provide information about this item, refer to an advisor for assistance.
NOTE: In an emergency, air can be safely added to nitrogen tires. Customer should report this when scheduling their next service visit so tires can be thoroughly inspected.
Run Flats: These are tires that can be driven for a brief time after a puncture. Manufacturers recommend an estimated 50-mile range on a run-flat tire at zero pressure up to 50mph under optimal conditions (ⓘ). This allows drivers to reach a safe location so the tire can be changed. Once a puncture occurs, the tire must be replaced.
The International Organization for Standardization (ISO) has developed a universal symbol for self-supporting run-flat tires, represented by a flat tire continuing down the road:
TPMS Light (ⓘ):
Reasons the light may turn ON:
| TPMS Light | Possible Reason | Could Cause |
| ON | Underinflation (or tire leak) | Sluggish tire response, decreased fuel economy, and could lead to blowouts |
| ON and OFF | Fluctuating Weather | No issues - An drop in temperature causes the light to turn on; the light may turn off when pressure increases during the day due to rising temperature and/or heat generated from driving the vehicle |
| Flashes when starting and remains ON | Not Functioning Properly | Incorrect readings that can lead to unsafe driving conditions |
What drivers should do:
- Manually check the tire pressures with a gauge and add air until the pressures reach the manufacturer's specification (located on the door jamb or in the Owner’s Manual).
- If the light remains on (no change in weather) or is flashing, a service visit is recommended.
Vehicles impacted by vandalism (ⓘ) should be referred to Classic Collision (REFERRALS; 762-233-0704). If a customer has Comprehensive Insurance (to see coverage details click here) they should reach out to their provider first.
Internal Damage (regardless of an insurance claim or customer pay): Schedule as Allowed
Examples:
- Animal/Rodent Damage (chewed wires, nests).
- Sugar in the gas tank.
- Sensors were damaged.
- Stolen catalytic converter.
External Damage (regardless of an insurance claim or customer pay): Refer to Classic Collision (REFERRALS; 762-233-0704).
Examples:
- Broken Glass
- External Parts Damaged (Broken Mirrors, Antenna, Lights, etc.)
- Intentional Fire
- Paint Damage (Graffiti/Spray/Scratches)
- Wildlife Collisions
If the damage affects both, refer to Classic Collision (REFERRALS; 762-233-0704). (they will coordinate with Service).
Flood/Water Damage:
- Schedule as Allowed (Do not refer to collision unless the vehicle was in an accident).
- If there is no availability, notify the customer they can come in. wait/repair time cannot be guaranteed - vehicle must be inspected first.
- Submit Contact Form only if there is no availability and customer will be coming in.
- Vehicle should not be driven - this could cause more damage if there is water in the engine.
- See Referrals tab for more info on Roadside Assistance coverage and/or Towing.
- No Loaners.
- Warranty does NOT cover flood/water damage.
- Insurance claims should be filed.
- If the customer does not have flood coverage, cost will be at their expense.
- If applicable, Alternate transportation will be provided by the insurance company via the customer's policy coverage.
- If the customer does not have rental coverage, cost will be at their expense.
- Insurance claims should be filed.
Hail Damage:
- Insurance claims should be filed first.
- If customer is paying out of pocket or using insurance, refer to Classic Collision (REFERRALS; 762-233-0704).
Saturday: Schedule as allowed, please note repairs/diagnostics could carry over to the next business day. Advisor will provide more information during initial meet.
Sunday: Service Dept. CLOSED
Windshield/glass work, including tinting, cannot be performed during Holidays or during rainy/snowy weather; to see the weather forecast, click here.
Repairs/replacements are NOT covered by warranty. To avoid a direct charge, advise customer to contact insurance provider for repair/replacement coverage.
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Windshield (Front/Rear):
Repair/Replacement - Refer to the Classic Collision (REFERRALS; 762-233-0704).
Window Tinting:
- Do Not Schedule, Submit Contact Form.
Additional Information:
- Window tint is determined by the percentage of visible light which passes through the window, also known as visible light transmission (VLT).
- A lower VLT percentage indicates a lower amount of light able to transmit through the glass.
- This state requires vehicles to have: 100% (varies depending on the glass being tinted).
Source: dps.georgia.gov.
Recalls:
Disclaimer: The term “recall” is an internal SDC placeholder that includes, but is not limited to recalls, campaigns, warranty enhancements, or settlements.
Do Not Schedule Pending, Remedy Not Available, or Preliminary Notices. (ⓘ).
Mercedes Benz Recall Statuses:
Pending – Remedy not available
Incomplete – Remedy available, but has not been performed/completed.
Complete – Remedy has been completed.
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Special Instructions:
- Verify VIN.
- Refer to Xtime; enter recall title/number.
- If found, schedule as allowed.
- If not found, schedule initial inspection 3 days out and submit Contact Form (ⓘ).
Can't Schedule? Don't forget to troubleshoot! (ⓘ).
Still can't book - submit Contact Form - Do Not Schedule recalls using another service.
Recall information can be verified by internal SDC Teams. Please have vehicle information (including VIN) and item(s) you need verified ready.
- Helpline: For over-the-phone assistance, contact the Helpline.
- Do not contact Parts or Service for availability.
- If the recall cannot be performed or additional information needs to be disclosed to customers, the store's management team will notify GP1 Digital Support for updating.
The National Highway Transportation and Safety Administration (NHTSA) is a government agency created to help inform customers of reported issues regarding their vehicles. It is a national database for all manufacturers. GP1 uses this site as a backup to the manufacturers recall page.
Recall titles in Xtime contain a combination of searchable identifiers:
Recall #NHTSA – if applicable
Manufacturer # – if known
Brief Description of Concern – as obtained from NHTSA
Ex. Recall #16V000 (123) Takata Airbag
Ex. ZE7 Oil Consumption Warranty Enhancement
Definitions/FAQs:
Number assigned to a reported recall by the government agency
Brand’s specific number for a recall
Number can be alphanumeric and can vary in length depending on the manufacturer
Identifier for a specific vehicle (17 digits)
Displays the car's unique features, specifications, and manufacturer
The VIN can be used to track recalls, registrations, warranty claims, thefts, and insurance coverage
VIN locations
Lower left windshield
Driver side door panel
Vehicle registration/insurance card
There are three recall status types that might display after you look up a VIN for safety recalls:
Recall INCOMPLETE – This means that an incomplete or “open” recall was found on the car and the owner should follow the remedy instructions.
Recall INCOMPLETE. Remedy Not Yet Available – This means that an incomplete or “open” recall was found on the car, but the manufacturer is not yet ready to provide the needed remedy or fix.
Number of Open Recalls: 0 – This means that either there are no recalls associated with that vehicle or the vehicle has already been fixed.
Searchable by VIN:
Considered a safety concern
Repaired at the manufacturer's expense
Considered an enhancement (not safety related)
Repaired at the manufacturer's expense
Considered an enhancement (not safety related)
Repaired at the manufacturer's expense if perform before specific mileage/expiration date
After the expiration date, inspection/repair will be done at the owner’s expense.
Not Searchable by VIN:
Notice from the manufacturer to the dealer about issues/concerns
Seen as a warning for potential issues
Inspections are required
Extended warranty coverage period on a certain component(s)
Covered component(s) must be shown to fail under the exact conditions described
Inspections are required
Extended warranty coverage period on a certain component(s)
Covered component(s) must be shown to fail under the exact conditions described
Repaired at the manufacturer's expense if perform before specific mileage/expiration date
Inspections are required
After the expiration date, inspection/repair will be done at the owner’s expense.
Mercedes-Benz Client Relations
Client relations (ⓘ) can be reached in multiple ways. To see options click on the supported brand: Mercedes-Benz
Contact information is typically located at the bottom of the linked page.
Transportation:
Disclaimer: Please use phrase “Alternate Transportation” when offering a loaner vehicle.
Loaner vehicles are not allowed for insurance claims (ex: flooded vehicles, collision repair, etc).
Towing: Advise customers to have tow driver deliver keys directly to staff on the Service Drive; If towing outside of normal service hours see Early Bird/After Hours section.
Drop Offs:
- Customer will have their own transportation.
Early Bird / After Hours:
- Advise customer to use the envelopes provided to place their keys in the black box located on the door of the service drive.
- Customers should sign the envelope to authorize repairs.
Wait times for repairs will vary widely since an accurate repair/wait time cannot be determined until diagnosis has been performed by the technician.
Conducted By: Lyft
Operates: During Normal Service Hours
Travel Distance: 20 Miles
Requirements (ⓘ) :
- Brand: Mercedes-Benz only (excludes Sprinter/Smart/Metris make and models).
- Year: 10yrs and newer.
- Vehicle Mileage: No Restriction Provided.
- Total Duration: 36min or more.
Additional Policy Information:
- Same day loaners - Contact the Julie Riley (Loaner Coordinator) before scheduling.
- Not allowed for details or rim repairs.
Requirements that must be disclosed:
- Driver Must be 21 yrs. or Older.
- Valid Driver’s License.
- Valid Major Credit Card (ⓘ)
- Current Proof of Full Coverage Insurance (to see coverage details click here).
For security reasons, customer must present the items listed above each time a Service Loaner is released.
Early / Late Loaner Pickup:
- Loaner will only be available at scheduled date and time of service.
Loaner Models:
- This dealership did not provide information regarding models.
If a certain model must be reserved- a manager will need to be notified to see if accommodations can be met.
Additional Policy Information (to be disclosed by advisors):
- Mileage: No Restriction Reported.
- Non-Smoking Policy– Subject to a Cleaning Charge, if smoking occurs.
- Fuel: Customer is responsible for returning the vehicle with the same amount of fuel as provided.
- Damages: Customer is responsible for all damages.
- Pets: No pets are allowed in the loaner vehicle (only exceptions is a Service Animal that is trained to perform tasks on behalf of persons with disabilities).
- Other terms and conditions may apply as detailed on the Loan Car Agreement.
This dealership does not have Rentals.
This dealership does not have a courtesy Valet/Pick Up & Delivery Program.
Other Transportation:
Program: The Mobile Assist program allows customers to arrange vehicle service at their home or office.
Dealership Participation: This dealership does not participate in the program.
Requirements: This dealership does not participate in the program.
Scheduling Instructions:
- Do Not Schedule (This dealership does not participate in the program.)
