Program: My GM Rewards is designed for members to earn and redeem points on most things they do with GM, all while rising through three membership tiers (ⓘ) Silver, Gold, and Platinum..

Dealership Participation: Yes

Requirements:

• Enrollment: Customers must enroll online, through the GM app or when booking a service visit with a valid email address (ⓘ) Xtime > Customer Profile > Soft Register. New members will receive an email from GM providing them with a link to complete their registration..
• Redeeming: Customers must notify their service advisor they would like their My GM Rewards points applied toward their bill.

Additional Information:

• Members earn 3 points for each $1 spent – and Cardmembers can earn 7 total points for each $1 spent on parts.
• Balance: Customers can log into their rewards site/app or ask their scheduling agent/advisor (ⓘ) Balance will appear in Xtime below the Service cart section..
• Concerns: Customers can log into their rewards site/app and get help support or they can call GM Client Relations directly.

Parts Manager - Jeff Ramirez 

Rental Team Email Link: Right click here to copy all email addresses.
This link will reach the entire team.

Rental Coordinators:

Dan McMillan

Judy Johnson-Hubachek

Ferry Pick-Up Coordinator(s):

Eric Moberg

Roadside Assistance

(800) 411-6688

• 3 years or 36,000 miles, whichever comes first.

The third party service provider(s) listed below can tow a vehicle to this dealership. However, customers are advised to check their insurance policy for possible roadside coverage.  If a vehicle was involved in a collision/accident and also requires service it must be taken to the collision center first for repairs (see Collision drop down).

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Pro Tow Wrecker Services

(972) 219-7090

• If using a referred towing company, charges can be billed directly to the customers’ Repair Order (RO).
• If using a non-referred towing company, payment maybe required by the towing company upon delivery.

Customers leasing a vehicle are required to take their vehicle into a certified collision center for any body work or collision repair. Below are eligible locations customers can use or they can have their insurance provider recommend a repair facility.

The Ira Collision Center South will be closed over the Next 60 days and will not be accepting any additional work at this time.
For any customer’s that have vehicles in process every effort will be made to complete as soon as possible.
Please see Alternative Referral below. 

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Ira Collision Center South
155 Rivermoor St.
W. Roxbury, MA 02132
(617) 469-3000
Distance from Dealership: within 10 miles

Alternative Referral

Ira Collision Center of Danvers
105 Andover Street
Danvers, MA 01923
(978) 605-2110
Distance from Dealership: within 40 miles

Customers can request the location(s) below for repairs or have their insurance carrier recommend a repair facility. See Collision Inquiries drop-down for instances where a vehicle must be taken to the Service Dept.

GP1 Collision Center

Bob Howard Collision Center of Edmond

3700 S. Broadway
Edmond, OK 73013

Main Number: (405) 302-5990

Appointment Number: (405) 936-8929  

If the customer has warranty coverage, refer them to their provider (see REFERRALS tab). 

World Auto Body - Miramar

8449 Miracrest Pl.
San Diego, CA 92121
(858) 535-9293 

World Auto Body - El Cajon

187 N. Marshall Ave.
El Cajon, CA 92020
(619) 444-6555

• Within Basic Factory Warranty (see Brand info) - Initial inspection needed

• Purchased from SM Nissan with CalTex Windshield Protection - Customer must call 800-707-9292 or file a claim through www.ctpc.com or the Nissan App.

• Insurance Claims - Customers should refer to their Insurance Company & they will provide them a preferred vendor that they work with.

Accessories: Schedule as allowed

Appearances: Refer to Collision Center for Dents/Dings or Scratches (see REFERRALS tab)

• Paint:
  1. If a customer needs to purchase touch up paint, refer to parts department
  2. VIN number may be needed for exact paint match

Car Wash:

• Complimentary with service: Yes
• Complimentary without scheduling a service: No, car washes can only be performed for vehicles coming in for service

Available Detail Options:

• Basic car wash & vacuum
• Full/Complete Detail

Refer to Xtime for all pricing, durations, and package descriptions

Coupons must be presented at the time of write up - may be displayed with smart phone / tablet or printed.

Click Here for Current Online Coupons/Specials

Competitor Coupons:
Not Accepted

Expired Coupons:
Not Accepted

• Schedule as allowed
• Vehicle must be inspected (test drive is required) – customers are encouraged to ride along with the tech/advisor in order to replicate concern
• Please encourage drop offs/shuttles

Procedure:

• Complimentary initial diagnosis.

A qualified technician will inspect the vehicle to determine its service needs. Afterwards the service advisor will contact the customer to inform them of their findings and the necessary steps to repair the vehicle.

To view examples of what is intended to be covered during a “Free Initial Diagnosis” Click Here

• Do Not Schedule
• Refer to the Sales Dept. (Ext. 5318).

• Schedule as Allowed - If there is no availability, notify the customer they can come in, but wait time/repair time cannot be guaranteed (vehicle must be inspected first)
• Submit Contact Form if there is no availability and customer will be coming in.
• Refer to Volkswagen Roadside Assistance; (800-411-6688) to verify jump start/towing coverage, if needed.
• Refer to Roadside Assistance; (Multiple options; See REFERRALS) to verify jump start/towing coverage, if needed.

Please note the images above are examples – they are not the only icons that can depict emergency scenarios

This dealership does not have a separate area for Express. All vehicles must use the same service entrance lanes.

No appointment necessary

Approved Volkswagen Xpress Services 

• Oil Change & Filter Change
• Tire Rotation
• Multi-Point Inspection
• Exterior Bulb Replacement
• Cabin Filter Replacement
• Air Filter Replacement
• Wiper Blade Replacement
• Battery Check and Replacement
• All Carefree Maintenance Interval

An Ignition Interlock Device (IID) requires the driver to provide a breath sample before the engine will start. If the IID detects alcohol on the driver's breath, the engine will not start. The driver will be periodically required to provide breath samples to ensure the continued absence of alcohol in their system for ignition to remain on.

Device installation, issues, removal:

• Do Not Schedule (dealership is not authorized to work on this device). 

Maintenance/repairs on vehicles with IIDs: 

• Schedule as waiters only (ⓘ) Customers with an Ignition Interlock Device (IID) / Breathalyzer on their vehicles are automatically ineligible for loaners/rentals and submit Contact Form

Key fob batteries:

• Walk-ins allowed for key batteries – customer can stop parts department for replacement

Lockout:

• If the vehicle is under warranty- refer customer to Volkswagen Roadside Assistance; (800-411-6688)
• If the vehicle is under warranty - refer customer to Roadside Assistance; (Multiple options; See REFERRALS)

Lost/Stolen Key(s):

• Do Not Schedule
• Refer to an advisor for pricing/ordering
• If customer no longer has possession of keys vehicle must be towed in and new keys must be ordered

•  For pricing and availability, refer to Parts Dept (Ext: 4418) 
•  If a customer no longer has possession of keys, the vehicle must be towed in and new keys must be ordered.

Spare/Additional Key(s) needed:

• Do Not Schedule
• Refer to an advisor for pricing/ordering
• All key fobs and spare keys must be brought in so all keys can be programmed 

• For pricing and availability, refer to Parts Dept (Ext: 4418) 
• All key fobs and spare keys must be brought in so all keys can be programmed.

The following is needed for all new keys or reprogramming (see Xtime for programming price):

1. Registered owner must be present at location with vehicle.
2. Registered owner must be able to present current Driver’s License and proof of ownership (title/registration)

• Do Not Schedule
• Refer to the Sales Dept. (Ext. 5318).

Supported Makes:

• Volkswagen

Non-Supported Makes:

• Schedule maintenance items as allowed (no packages/warranty/repair/recall/diags) with the Non-Supported Make Specialist (see PERSONNEL)
• Send courtesy email to the dealership after booking

To find a nearby GP1 store by supported make, set map to full screen & use search box:

Refer to Xtime for pricing and conditions.

Radio Codes:

• Schedule as Allowed
• Vehicle and registered owner must be present for code to be provided
• Registered owner must present picture identification (Driver’s License)

Navigation Updates:

• Refer to parts for pricing/ordering or customer can order update online at vw.navigation.com

• Do Not Schedule same day Loaners.
• Do Not Schedule same day Waiter, Submit Contact Form

Procedure:

• Schedule as allowed; however walk-ins are accepted.

Requirements that must be disclosed:

• Refer to Xtime information icon.
• Walk-ins - wait times cannot be guaranteed (first come, first serve).

Additional Information:

• Emissions testing is only required for some metro counties.
• New cars are good for two years, after which any applicable inspections are required annually.

Source: dps.texas.gov

Nitrogen (ⓘ) A nitrogen-filled tire will likely have a green-colored valve cap or include an N2 emblem:

This dealership did not provide information on this item, refer to an advisor for assistance.

Repairs:

• Schedule as allowed (inspection of tires(s) needed to determine if repair is possible)
• If a customer is concerned about safety/drivability offer towing (see REFERRALS tab)

Replacements/Inquiries/Availability:

• Refer to advisors or tire specialist
• To see ways of verifying purchase of a Tire/Wheel protection plan click here. (MAIN)
• To see ways of verifying purchase of a Tire/Wheel protection plan click here. (BACKUP)

TPMS Light (ⓘ) Alerts drivers when inadequate tire pressure is detected. Inproperly inflated tires can cause premature treadwear and possible unsafe driving conditions. :

Reasons the light may turn ON:

What drivers should do:

• Manually check the tire pressures with a gauge and add air until the pressures reach the manufacturer's specification (located on the door jamb or in the owner’s manual)
• If the light remains on  (no change in weather) or is flashing, a service visit is recommended.

Run Flats:
If a vehicle does not have a spare tire, it could have a run flat.

Manufacturers recommend an estimated 50-mile range on a run-flat tire at zero pressure up to 50mph under optimal conditions (actual safe mileage is based on many parameters, including vehicle load, speed and ambient temperature).

The International Organization for Standardization (ISO) has developed a universal symbol for self-supporting run-flat tires, represented by a flat tire continuing down the road:

Winter/Summer Tires (swap):

Due to harsh winter conditions, many residents opt to change their tires twice a year.

Schedule as allowed

Vehicles impacted by vandalism (ⓘ) Vandalism is when a person intentionally damages the property of another. should be referred to Ira Collision Center of Danvers (REFERRALS; 978-605-2110). If a customer has Comprehensive Insurance (to see coverage details Click Here) they should reach out to their provider first.

Internal Damage (regardless of an insurance claim or customer pay): Schedule as Allowed

Examples:

• Animal/Rodent Damage (chewed wires, nests)
• Sugar in the gas tank
• Sensors were damaged
• Stolen catalytic converter

External Damage (regardless of an insurance claim or customer pay): Refer to Bob Howard Collision Center of Edmond (REFERRALS; 405-936-8929)

Examples:

• Broken Glass
• External Parts Damaged (Broken Mirrors, Antenna, Lights, etc.)
• Intentional Fire
• Paint Damage (Graffiti/Spray/Scratches)
• Wildlife Collisions

If the damage affects both, refer to Bob Howard Collision Center of Edmond (REFERRALS; 405-936-8929) (they will coordinate with Service). 

• Saturday & Sunday: Schedule as allowed, please note repairs/diagnostics could carry over to the next business day. Advisor will provide more information during initial meet. 
• Sunday: Maintenance services only. All vehicles dropped off for repair/diagnostics will be looked at the next business day.

Windshield/glass concerns including tinting cannot be performed during rainy/snowy weather (Completion times could vary).

Repairs/replacements are NOT covered by warranty. To avoid a direct charge, advise customer to contact insurance provider for repair/replacement coverage.

Window Tinting:

• Do Not Schedule
• Must be booked/modified/canceled by advisors (submit Contact Form)

Additional Policy Information:

• Window Tint Warranty - 3yr or 36,000 miles Warranty against Tint defects (SM Nissan Dealer installed Window Tint only).
• Dealership only performs We Owe / Due Bill Window Tinting (Sales Dept. documentation need at the time of appointment).
• Advise customer appointments are Drop Off Only.

Windshield (Front/Rear):

• Repair - Schedule as allowed

Repairs can be done if:

1. The damage can fit under a dollar bill (6 inches or smaller)
2. Windshield has three chips or less
3. The damage is not on the edge of the windshield
4. The damage is not in your line of sight
5. The damage is not in front of a camera or sensor in the windshield

• Replacement - Replacements must be scheduled by an advisor

Non-Windshield Glass:

• Replacement - Schedule as Allowed

• Schedule as allowed (if the customer requests it)

Can't Schedule? Don't forget to troubleshoot!
If you still can't book - Submit Contact Form

• Verify VIN (DCSnet)
• Refer to Xtime; enter recall title/number, follow scheduling instructions by clicking the information icon.
• If not found, follow instructions on Factory Recall Campaign information icon.
• Click Here to see Recall Scheduling Flowchart.

Recall information can be verified by internal SDC Teams. Please have vehicle information (including VIN) and item(s) you need verified ready.

• Helpline:  For over-the-phone assistance, contact the Helpline
• Contact Form: If helpline members are unavailable, submit a Verify Request 

• Number assigned to a reported recall by the government agency

• Brand’s specific number for a recall
• Number can be alphanumeric and can vary in length depending on the manufacturer

• Identifier for a specific vehicle (17 digits)
• Displays the car's unique features, specifications, and manufacturer
• The VIN can be used to track recalls, registrations, warranty claims, thefts, and insurance coverage

VIN locations

• Lower left windshield
• Driver side door panel
• Vehicle registration/insurance card

There are three recall status types that might display after you look up a VIN for safety recalls:

• Recall INCOMPLETE – This means that an incomplete or “open” recall was found on the car and the owner should follow the remedy instructions.
• Recall INCOMPLETE. Remedy Not Yet Available – This means that an incomplete or “open” recall was found on the car, but the manufacturer is not yet ready to provide the needed remedy or fix.
• Number of Open Recalls: 0 – This means that either there are no recalls associated with that vehicle or the vehicle has already been fixed.

• Considered a safety concern
• Repaired at the manufacturer's expense

• Considered an enhancement (not safety related)
• Repaired at the manufacturer's expense

• Considered an enhancement (not safety related)
• Repaired at the manufacturer's expense if perform before specific mileage/expiration date

After the expiration date, inspection/repair will be done at the owner’s expense.

• Notice from the manufacturer to the dealer about issues/concerns
• Seen as a warning for potential issues
• Inspections are required

• Extended warranty coverage period on a certain component(s)
• Covered component(s) must be shown to fail under the exact conditions described
• Inspections are required

• Extended warranty coverage period on a certain component(s)
• Covered component(s) must be shown to fail under the exact conditions described
• Repaired at the manufacturer's expense if perform before specific mileage/expiration date
• Inspections are required

After the expiration date, inspection/repair will be done at the owner’s expense.

Drop Offs:

• Customer will have their own transportation.

Early Bird/After Hours:

• Advise customer to use the envelopes provided to place their keys in the drop slot located at the service drive on the wall next to the bay door.
• Customers should sign the envelope to authorize repairs.

Do Not Schedule same day Waiter.

Wait times for repairs will vary widely since an accurate repair/wait time cannot be determined until diagnosis has been performed by the technician.

Conducted By: Dealership

Operates: During Normal Service Hours

Travel Distance: 30 Miles

Additional Policy Information:

• Courtsey Shuttle runs approximately every 30 minutes
• Do not have the ability to hold/reserve a shuttle departure time

Requirements (ⓘ) Customers with an Ignition Interlock Device (IID) / Breathalyzer on their vehicles are automatically ineligible for loaners/rentals:

Brand: Mercedes-Benz only (excludes Sprinter/Metris/Smart vehicles)

Year: No Restriction Provided.

Vehicle Mileage: No Restriction Provided.

Total Duration:Schedule regardless of appointment duration (except for standalone State Inspections).

Additional Policy Information:

• Do Not Schedule same day Loaners (schedule 2 days out)
• Not allowed for standalone Detail Service (Auto Butler), Bulb Replacement (excluding GLK & G Class) & Tire Pressure corrections

Requirements that must be disclosed:

• Driver Must be 21 yrs. or Older.
• Valid Driver’s License.
• Valid Major Credit Card (ⓘ) Not Accepted: Debit, pre-paid, or digital cards.
• Current Proof of Full Coverage Insurance (to see coverage details click here).

For security reasons, customer must present the items listed above each time a Service Loaner is released.

Early/Late Loaner Pickup: 

• Loaner will only be available at scheduled date and time of service.

Loaner Models:

This dealership did not provide information regarding models.

This dealership cannot guarantee a specific model for a loaner vehicle. 

Facility (ⓘ) Customers with an Ignition Interlock Device (IID) / Breathalyzer on their vehicles are automatically ineligible for loaners/rentals: Enterprise Rent-A-Car 

Phone Number: (281) 316-1979

Cost: Starts at $35/day

Warm transfer the customer to rental agency to finalize rental reservation

.

Additional Information:

College Student Travel Assistance - With colleges and universities announcing campus closures in response to coronavirus (COVID-19) concerns, Enterprise will be reducing the age minimum and waiving the young renter fees for rentals through May 31, 2020.

For the welfare of our drivers, valets are not allowed for:
drivability concerns, safety issues or emergency scenarios.
Valets are also not allowed for insurance claims.

Requirements (ⓘ) Customers with an Ignition Interlock Device (IID) / Breathalyzer on their vehicles are automatically ineligible for loaners/rentals:

Brand: Nissan only

Year: No Restriction

Vehicle Mileage: No Restriction

Total Duration: 72mins or more 

Travel Distance for Pickup: Vehicle must be within 15 Miles from the dealership for pickup

Additional Policy Information:

Always select Valet with Loaner

Add best contact number to reach customer on day of service.

Driver Departure Times: Refer to Xtime for availability.
Dealership will contact customers between 7am-8am on the day of service to arrange the estimated pickup time (ⓘ) A call on the day of service is needed since arrival times could vary based on weather, location, traffic, etc.

Driver Departure Times: Refer to Xtime for availability.
Dealership will contact customers the day of pick-up to arrange exact pickup times; Arrival time might take up to 3hrs (ⓘ) A follow-up call from the store is needed since arrival times could vary based on weather, location, traffic, etc.

Requirements that must be disclosed:

Vehicle will be picked up and delivered once service is complete (no loaners will be provided) 

This dealer does not participate in the following program.
  

The Silvercar Rental Program offers Audi rentals at discounted rates and is located onsite. Availability for reservations made within 2 hours of the desired pick-up or drop-off time or made during overnight hours when the site is closed cannot be guaranteed.
  

Bookings must be done by customers:

App (Silvercar)

Online (www.silvercar.com) 

Phone (855-359-2227)

Email (support@silvercar.com) 

To see location details, click here.

Do Not Schedule.

Must be booked/modified/canceled by advisors (submit Contact Form).

This dealership is part of this program.

The Lexus Reserve Program offers the complimentary use of a conventionally fueled Lexus vehicles from your Lexus Center for customer who purchased an RZ 300e or RZ450e vehicle.

30 Complimentary days over 3 years 

Available at participating Centers only; vehicle available and number of days access determined by individual center.

Customers need to go to My Lexus App

The Mobile Assist program allows customers to arrange vehicle service for some recalls at their home or office.
 
Do Not Schedule; Must be booked/modified/canceled by advisors (submit Contact Form)

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