Acura Roadside Assistance will tow the vehicle from public roadways (ⓘ) No unsurfaced roads or tracks, made of materials such as sand, gravel, riverbeds, mud, snow, rocks, and other natural terrain. to the nearest Acura dealership; additional charges may apply if a customer requests a further location. See link below for additional exclusions/restrictions that may apply.

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Roadside Assistance

(800) 594-8500

• 4 years or 50,000 miles, whichever comes first.

The third party service provider(s) listed below can tow a vehicle to this dealership. However, customers are advised to check their insurance policy for possible roadside coverage.  If a vehicle was involved in a collision/accident and also requires service it must be taken to the collision center first for repairs (see Collision drop down).

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Arrow Wrecker
(405) 943-1800
Distance from Dealership: within 15 miles

• If using a referred towing company, charges can be billed directly to the customers’ Repair Order (RO) for a fee (25% markup).
• If using a non-referred towing company, payment maybe required by the towing company upon delivery.

Insurance Claims

To possibly avoid upfront costs, customers should file an insurance claim (ⓘ) Coverage/Compensation can be submitted for Collision, Accident, Vandalism or Theft based on the customer's policy  prior to arranging repairs. The insurance provider will determine cost (if any) for towing/repairs based on insurance coverage. If repairs are done prior to starting a claim, the customer may be responsible for all costs and for obtaining reimbursement (if any) from their policy provider.

Collision and Service Inquiries

If a vehicle was involved in a collision/accident and also requires maintenance service it must be taken to the collision center for repairs first. The collision center will coordinate service.

Customer Pay/Cost Inquiries

• GP1 Collision Centers:
  GP1 Collision Centers offer complimentary visual inspections and estimates. If a customer later decides to file an insurance claim additional fees may apply.

• Third Party Collision Centers:
  For cost inquiries from a third party collision center, the customer will need to speak with that facility directly.

Below are eligible locations customers can use or they can have their insurance provider recommend a repair facility.

. .

Bob Howard Collision Center of Edmond
3700 S. Broadway
Edmond, OK 73013
Main Number: (405) 302-5990
Appointment Number: (405) 936-8929
Distance from Dealership: within 5 miles

. .

Additional Information:

• Customers leasing a vehicle are required to take their vehicle into a certified collision center for any body work or collision repair. 
• Customers should contact their leasing company to report accidents/damages.

Some manufacturers offer a "locate your parked vehicle" feature accessible through their app. To view a list of manufacturers that offer this feature, click here.

A vehicle could be towed to an impound lot for a number of reasons such as being illegally parked, left behind due to inclement weather, street cleaning, or abandonment. 

City/County Towing Database (ⓘ) Some metro locations have publicly accessible systems that track impounded/towed vehciles.: None found

• Customers who suspect their vehicle was towed should contact whichever police department has jurisdiction in the place where the car was towed from (all wrecker services notify local police).

Additional Information:

• Impounded from a private property/business
  1. Look for towing signs on the property, or ask the property owner which wrecker service they used to tow vehicles. 
  2. Owners can also contact whichever police department has jurisdiction in the place where the car was towed from (all wrecker services notify local police).

If a vehicle is suspected stolen, the customer should contact authorities immediately. 

If an owner is enrolled in an additional security plan offered by the manufacturer or third party, police will coordinate with the provider to locate the stolen vehicle.

• Stolen Vehicle Locator -  To view a list of manufacturers that offer this feature, click here.
• Lojack Enabled - Customer should report the theft through Lojack
  (police report can be filed through the app) 

Additional Information:

• If not enrolled in any additional security plans - Customers will need to contact whichever police department has jurisdiction in the place where your car was stolen and report the theft.

Accessories: (dealer instructions)

Appearances: 

If customer has coverage for any of the items below, refer them to their warranty company (see REFERRALS tab). 

• Dent/Dings, Scratches and Upholstery (Leather):
  If customer is paying out of pocket or using insurance, refer to Collison Center (see REFERRALS tab). 

• Paint: If a customer needs to purchase touch up paint, refer them to the parts department (VIN number needed).

OR

Accessories: (dealer instructions)

Appearances: 

If customer has coverage for any of the items below, refer them to their warranty company (see REFERRALS tab). 

• Dent/Dings and Scratches:
  If customer is paying out of pocket or using insurance, refer to Collison Center (see REFERRALS tab). 

• Paint: If a customer needs to purchase touch up paint, refer them to the parts department (VIN number needed).

Accessories: Schedule as allowed and Submit Contact Form.

Appearances: 

If customer has coverage for any of the items below, refer them to their warranty company (see REFERRALS tab). 

• Dent/Dings (no damage to paint):
  If customer has Dent Guard coverage or is paying out of pocket, schedule initial inspection and submit Contact Form
  If customer has has Dent Guard coverage and would like a specialist to go to their location do not schedule (see REFERRALS tab)

• Dent/Dings (damage to paint – chips/cracks) and Scratches:
  If customer is paying out of pocket, refer to Collison Center (see REFERRALS tab). 
  

• Paint: If a customer needs to purchase touch up paint, refer them to the parts department (VIN number needed).

• Upholstery (Leather): Schedule initial inspection

Schedule as allowed​

For Teleservice appointments: The BMW Teleservice service will need to be added to the customer's visit. 

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If customers have inquiries about a call they received or a missed call, please refer to the priority notes or the communication logs.

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In some cases, customers might have been contacted about their upcoming Condition Based Service (CBS) by Epsilon (BMW's teleservice partner).

Car Washes and Exterior Details cannot be performed in rainy/snowy weather or freezing temperatures  (32 °F or lower). To see weather forecast, click here.

. .

Car Wash:

• Complimentary with service: Yes
• Complimentary without scheduling a service: No

Available Detail Options:

• Basic car wash & vacuum
• Interior Detail
• Exterior Detail
• Full/Complete Detail

Refer to detail advisor (see PERSONNEL tab) - prices and duration can vary by model

**NEW**

Refer to Marc Howard (Detail Advisor) - prices and duration can vary by model

Coupons must be presented at the time of write up - may be displayed with smart phone / tablet or printed.

Click Here for Current Online Coupons/Specials

Competitor Coupons:
Not Accepted

Expired Coupons:
Not Accepted

Coupons - must be presented at the time of write up - may be displayed with smart phone / tablet or printed. Max discount on any service without coupon proof is 10%.

• Available: To all (via online or mailers)
• Current Online Specials:  Click Here for Current Online Coupons/Specials
• Competitor Coupons: Accepted – from HONDA dealerships in the metro area only, except for:
  1. “Free Oil Change” coupons will only be accepted if paid by America Honda
  2. Tire Coupons will only be matched if the customer has the coupon in hand
• Expired Coupons: Accepted – at manager's discretion (from other HONDA dealerships in the metro area only)

Promos - emailed and should not be offered/advertised to customers that do not have an available promo in their Xtime profile.

• Available: For specific customers/vehicles (via email or Xtime)
• Current Promos: Vary - if a customer is eligible for a promo it will be listed in a "Promotions" drop-down when scheduling
• Competitor Promos: Promos are only offered via Xtime 
• Expired Promos: Expired promos will not appear in Xtime (no longer valid)

Super Savings Day - occur monthly and have designated specials for specific days and services. Offers cannot be used at other locations.

• Available: To all (via online or mailers)
• Current Super Savings Day: Vary - see (SDC) Super Savings Day & FAQs for offers
• Competitor Super Savings Day: Not Accepted – only available for the specified store
• Expired Super Savings Day: Not Accepted – only available for the specified date(s)

Recurring Offers - available for eligible customers (ex: senior citizens, military), but not necessarily advertised. Recurring offers do not expire unless specified.

• This dealership does not have any recurring offers

• Schedule as Allowed
• Vehicle must be inspected (test drive may be required) – customers are encouraged to ride along with the tech/advisor in order to replicate noise concern
• Please encourage drop offs/shuttles
• Salvaged/Branded vehicles - if disclosed, do not schedule; diagnostics and/or warranty work cannot be performed

KB BACKUP 

• Salvaged/Branded vehicles - if disclosed, do not schedule; diagnostics and/or warranty work cannot be performed

Procedure:

• Complimentary initial diagnosis.

A qualified technician will inspect the vehicle to determine its service needs. Afterwards the service advisor will contact the customer to inform them of their findings and the necessary steps to repair the vehicle.

To view examples of what is intended to be covered during a “Free Initial Diagnosis” Click Here

For all Due Bill/We Owe, except ResistAll:

• Do not Schedule, refer to the Sales Dept.

• Service contact person; Mason Whiteis

ResistAll (not purchased):
Warm transfer the customer to the service drive

ResistAll (purchased):
Refer customer to ResistAll (see REFERRALS tab)

ResistAll is an interior/exterior coating that can be applied to a vehicle – typically added at the time of vehicle purchase.

• Schedule as Allowed - If there is no availability, warm transfer the customer to the Service Manager (PERSONNEL TAB) 
• Submit contact form if there is no availability, Service Manager will contact customer to set up emergency appointment.
• Refer to Roadside Assistance (REFERRALS Tab) to verify jump start/towing coverage, if needed.

Please note the images above are examples – they are not the only icons that can depict emergency scenarios

This dealership does not have a separate area for Express. All vehicles must use the same service entrance lanes.

Walk-ins are accepted, but wait times cannot be guaranteed (first come first serve).

• Alignment
• Cabin Filter
• Engine Filter
• Fluid Flushes
• Oil Change
• Mount & Tire Balances
• Tire Rotation

Key fob batteries:

• Walk-ins allowed for key batteries – customer can stop parts department for replacement

Lockout:

• If the vehicle is under warranty - refer customer to roadside assistance

Lost/Stolen Key(s):

• Refer to parts for pricing/ordering
• If customer no longer has possession of keys vehicle must be towed in and new keys must be ordered

Spare/Additional Key(s) needed:

• Refer to parts for pricing/ordering
• All key fobs and spare keys must be brought in so all keys can be programmed 

The following is needed for all new keys or reprogramming:

1. Registered owner must be present at location with vehicle.
2. Registered owner must be able to present current Driver’s License and proof of ownership (title/registration)

Do not schedule, refer to the Sales Dept.

Supported Makes:

• Toyota
• Scion

Non-Supported Makes:

• Schedule maintenance items as allowed (No packages/warranty/repair/recall/diags) and Submit Contact Form after scheduling.
• For Same Day non-supported vehicles, schedule the service 2 hours out.

This dealership did not provide information about this item, refer to an advisor for assistance.

Radio Codes:

Nissan does not have radio codes

Navigation Updates:

Customer must purchase the updated disc online (nissan.navigation.com) – instructions will be provided to perform update.

• If dealership assistance is needed, schedule as allowed

Do Not Schedule Same Day visits for the following:

• Loaners 

OR

Do Not Schedule same day Loaners.

Procedure:

• State/Smog inspections are NOT performed at this dealership.

Additional Information: 

• Mississippi does not require state or emissions testing
• Inspections are only required for vehicles with tinted windows

Source: drivinglaws.aaa.com

Nitrogen (ⓘ) A nitrogen-filled tire will likely have a green-colored valve cap or include an N2 emblem:

• Do Not Schedule (not available at this location).

Repairs:

Tires (Audi) -  Do Not Schedule (dealership will only replace tires for Audi vehicles). 

Tires (Non-Supported Makes) -

• Schedule as allowed (inspection of tires(s) needed to determine if repair is possible).
• If customer is concerned about safety/drivability offer towing (see REFERRALS tab).

Replacements/Inquiries/Availability:

• Do Not Schedule if pricing and availability have not been confirmed.
• For pricing and availability, refer to advisors (Svc Ext: 7411-2950 or submit Contact Form). 

To see ways of verifying purchase of a Tire/Wheel protection plan click here. 

TPMS Light  (ⓘ) Alerts drivers when inadequate tire pressure is detected. Inproperly inflated tires can cause premature treadwear and possible unsafe driving conditions. :

Reasons the light may turn ON:

What drivers should do:

• Manually check the tire pressures with a gauge and add air until the pressures reach the manufacturer's specification (located on the door jamb or in the owner’s manual)
• If the light remains on  (no change in weather) or is flashing, a service visit is recommended.

Run Flats:

If a vehicle does not have a spare tire, it could have a run flat.

Manufacturers recommend an estimated 50-mile range on a run-flat tire at zero pressure up to 50mph under optimal conditions (actual safe mileage is based on many parameters, including vehicle load, speed and ambient temperature).

The International Organization for Standardization (ISO) has developed a universal symbol for self-supporting run-flat tires, represented by a flat tire continuing down the road:

Nitrogen (ⓘ) A nitrogen-filled tire will likely have a green-colored valve cap or include an N2 emblem:

• Do Not Schedule (not available at this location).

Repairs:

Tire (Run Flats) -  Do Not Schedule (due to safety concerns the dealership will only replace tires). 

Tires (Non-Run Flats) - 

• Schedule as allowed (inspection of tires(s) needed to determine if repair is possible).
• If a customer is concerned about safety/drivability offer towing (see REFERRALS tab).

Replacements/Inquiries/Availability:

• Do Not Schedule if pricing and availability have not been confirmed.
• For pricing and availability, refer to advisors or Tire Specialist (Svc Ext: 6335 or submit Contact Form). 

To see ways of verifying purchase of a Tire/Wheel protection plan click here. 

TPMS Light (ⓘ) Alerts drivers when inadequate tire pressure is detected. Inproperly inflated tires can cause premature treadwear and possible unsafe driving conditions. :

Reasons the light may turn ON:

What drivers should do:

• Manually check the tire pressures with a gauge and add air until the pressures reach the manufacturer's specification (located on the door jamb or in the owner’s manual)
• If the light remains on  (no change in weather) or is flashing, a service visit is recommended.

Run Flats:

If a vehicle does not have a spare tire, it could have a run flat.

Manufacturers recommend an estimated 50-mile range on a run-flat tire at zero pressure up to 50mph under optimal conditions (actual safe mileage is based on many parameters, including vehicle load, speed and ambient temperature).

The International Organization for Standardization (ISO) has developed a universal symbol for self-supporting run-flat tires, represented by a flat tire continuing down the road:

Nitrogen (ⓘ) A nitrogen-filled tire will likely have a green-colored valve cap or include an N2 emblem:

• Do Not Schedule (not available at this location).

Repairs:

• Schedule as allowed (inspection of tires(s) needed to determine if repair is possible).
• If a customer is concerned about safety/drivability offer towing (see REFERRALS tab).

Replacements/Inquiries/Availability:

• Do Not Schedule if pricing and availability have not been confirmed.
• For pricing and availability, refer to advisors (Svc Ext: 0000 or submit Contact Form). 

To see ways of verifying purchase of a Tire/Wheel protection plan click here.

TPMS Light  (ⓘ) Alerts drivers when inadequate tire pressure is detected. Inproperly inflated tires can cause premature treadwear and possible unsafe driving conditions. :

Reasons the light may turn ON:

What drivers should do:

• Manually check the tire pressures with a gauge and add air until the pressures reach the manufacturer's specification (located on the door jamb or in the owner’s manual)
• If the light remains on  (no change in weather) or is flashing, a service visit is recommended.

Run Flats:

If a vehicle does not have a spare tire, it could have a run flat.

Manufacturers recommend an estimated 50-mile range on a run-flat tire at zero pressure up to 50mph under optimal conditions (actual safe mileage is based on many parameters, including vehicle load, speed and ambient temperature).

The International Organization for Standardization (ISO) has developed a universal symbol for self-supporting run-flat tires, represented by a flat tire continuing down the road: 

Flood/Water Damage:

• Schedule as Allowed (do not refer to collision unless the vehicle was in an accident)
  1. If there is no availability, notify the customer they can come in. Wait/repair time cannot be guaranteed - vehicle must be inspected first.
  2. Send a courtesy email to ALL service advisors and CC the service director & manager, only if there is no availability and customer will be coming in.
  3. Vehicle should not be driven - this could cause more damage if there is water in the engine.
     1. See Referrals tab for more info on Roadside Assistance coverage and/or Towing
• No Loaners
• Warranty does NOT cover flood/water damage
  1. Insurance claims should be filed.
     1. If the customer does not have flood coverage, cost will be at their expense.
  2. If applicable, Alternate transportation will be provided by the insurance company via the customer's policy coverage.
     1. If the customer does not have rental coverage, cost will be at their expense.

Hail Damage:

• Insurance claims should be filed first
• If customer is paying out of pocket or using insurance, refer to Collison Center (see REFERRALS tab). 

• Saturday:
  • MB – Schedule as allowed, please note repairs/diagnostics could carry over to the next business day. Advisor will provide more information during initial meet.
  • Sprinter - CLOSED; for emergency drop off's, submit a contact form.

• Sunday: Service Dept. CLOSED

Windshield/glass work, including tinting, cannot be performed during Holidays or during rainy/snowy weather; to see the weather forecast, click here. 

• Schedule as allowed (if the customer requests it)

Can't Schedule? Don't forget to troubleshoot!
If you still can't book - Submit Recall Template

• Verify VIN
• Refer to Xtime; enter recall title/number, follow scheduling instructions by clicking the information icon.
• If not found, follow instructions on Factory Recall Campaign information icon.
• Click Here to see Recall Scheduling Flowchart.

• Number assigned to a reported recall by the government agency

• Brand’s specific number for a recall
• Number can be alphanumeric and can vary in length depending on the manufacturer

• Identifier for a specific vehicle (17 digits)
• Displays the car's unique features, specifications, and manufacturer
• The VIN can be used to track recalls, registrations, warranty claims, thefts, and insurance coverage

VIN locations

• Lower left windshield
• Driver side door panel
• Vehicle registration/insurance card

There are three recall status types that might display after you look up a VIN for safety recalls:

• Recall INCOMPLETE – This means that an incomplete or “open” recall was found on the car and the owner should follow the remedy instructions.
• Recall INCOMPLETE. Remedy Not Yet Available – This means that an incomplete or “open” recall was found on the car, but the manufacturer is not yet ready to provide the needed remedy or fix.
• Number of Open Recalls: 0 – This means that either there are no recalls associated with that vehicle or the vehicle has already been fixed.

• Considered a safety concern
• Repaired at the manufacturer's expense

• Considered an enhancement (not safety related)
• Repaired at the manufacturer's expense

• Considered an enhancement (not safety related)
• Repaired at the manufacturer's expense if perform before specific mileage/expiration date

After the expiration date, inspection/repair will be done at the owner’s expense.

• Notice from the manufacturer to the dealer about issues/concerns
• Seen as a warning for potential issues
• Inspections are required

• Extended warranty coverage period on a certain component(s)
• Covered component(s) must be shown to fail under the exact conditions described
• Inspections are required

• Extended warranty coverage period on a certain component(s)
• Covered component(s) must be shown to fail under the exact conditions described
• Repaired at the manufacturer's expense if perform before specific mileage/expiration date
• Inspections are required

After the expiration date, inspection/repair will be done at the owner’s expense.

Drop Offs:

• Customer will have their own transportation.

Early Bird/After Hours:

• Advise customer to use the envelopes provided to place their keys in the drop slot located outside the garage entrance.
• Customers should sign the envelope to authorize repairs.

Wait times for repairs will vary widely since an accurate repair/wait time cannot be determined until diagnosis has been performed by the technician.

Conducted By: Uber

Operates: Monday-Friday 9am-3:30pm

Travel Distance: 10 Miles

Additional Policy Information:

• Do Not Schedule for maintenance services (diags/concerns/repairs/recalls only).

Operates: During normal service hours

Radius: 15 Miles

Additional Information:

• Lyft’s Health Safety Program – Due to coronavirus (COVID-19) concerns, Lyft now requires all occupants to wear a face mask/covering prior to entering the vehicle and during their ride. Lyft will cancel rides if the occupants do not wear masks.

Requirements (ⓘ) Customers with an Ignition Interlock Device (IID) / Breathalyzer on their vehicles are automatically ineligible for loaners/rentals:

• Brand: Mercedes-Benz & Sprinter only
• Year: No Restriction Provided
• Vehicle Mileage: No Restriction Provided
• Total Duration: 36min or more

Requirements that must be disclosed:

• Driver Must be 21 yrs. or Older
• Valid Driver’s License
• Valid Major Credit Card (ⓘ) Not Accepted: Debit, pre-paid, or digital cards.
• Current Proof of Full Coverage Insurance (to see coverage details click here)

For security reasons, customer must present the items listed above each time a Service Loaner is released.

Early/Late Loaner Pickup: 

• Loaner will only be available at scheduled date and time of service

Loaner Models:

• This dealership did not provide information regarding models.

This dealership cannot guarantee a specific model for a loaner vehicle. 

Loaners can only be reserved/approved by a Service Manager. Submit Contact Form if a customer requests a loaner.

For the welfare of our drivers, valets are not allowed for:
drivability concerns, safety issues or emergency scenarios.
Valets are also not allowed for insurance claims.

Requirements (ⓘ) Customers with an Ignition Interlock Device (IID) / Breathalyzer on their vehicles are automatically ineligible for loaners/rentals:

• Brand: No Restriction
• Year: No Restriction
• Vehicle Mileage: No Restriction
• Total Duration: 18mins or more 
• Travel Distance for Pickup: Vehicle must be within 20 Miles of the dealership for pickup

Additional Policy Information:

• Submit Contact Form after scheduling.

Requirements that must be disclosed:

• Vehicle will be picked up and delivered once service is complete (no loaners will be provided) 

For the welfare of our drivers, valets are not allowed for:
drivability concerns, safety issues or emergency scenarios.
Valets are also not allowed for insurance claims.

• Do Not Schedule
• Must be booked/modified/canceled by advisors (submit Contact Form)

This dealer participates in the following program.

The Silvercar Rental Program offers Audi rentals at discounted rates and is located onsite. Availability for reservations made within 2 hours of the desired pick-up or drop-off time or made during overnight hours when we are closed cannot be guaranteed.

Bookings must be done by customers:

• App (Silvercar)
• Online (www.silvercar.com) 
• Phone (305) 670-6688
• Email (support@silvercar.com) 

To see location details, click here.