Ira Subaru
“Andover” is locally pronounced ‘an-dovah’ / “Danvers” is locally pronounced ‘dan-vus’
97A Andover Street
Danvers, MA 01923
Hours of Operation Monday-Friday: 7am - 6pm This dealership did not provide any quick reference driving directions.
6am time slots are for drop offs the night before only, dealership opens at 7am
Saturday: 7am - 4pm
Sunday: Closed
Hours of Operation
Monday-Friday: 7am - 6pm
Saturday: 7am - 4pm
Sunday: Closed
Hours of Operation
Monday-Thursday: 9am – 7pm
Friday-Saturday: 9am – 6pm
Sunday: 11am - 5pm
Contact Form – Used to communicate with the dealership regarding customer requests/concerns/inquiries. [Wrap Code: will vary based on request]
Payment Option(s):
This dealership does not accept checks for parts or service.
. . Questions about payments should be referred to a service advisor.
This dealership offers flexible payment plans to finance parts or services. Details will be discussed by the advisor. . . Primary Partner: Sunbit - offers a “pay-over-time” option with 3, 6, or 12- month payment plans (approval based on credit). A down payment with a bank-issued debit card is required and a payment method for recurring payments will also be needed. After good payment history with Sunbit, some customers might receive a personalized invitation link to a Sunbit Card application. . .
Pre-Qualification Requirements
1) Email address,
2) State-issued ID or driver’s license, and
3) Bank-issued debit card.. .A payment method for recurring payments will also be needed.
Apply Online
apply.sunbit.com/IraSubaru
Access Account
my.sunbit.com/login
Inquiries / Contact
Website: sunbit.com/contact-us/
Email: support@sunbit.com
Phone: (855) 678-6248
FAQ: sunbit.com/im-a-consumer/customer-service/
Product/Coverage Cancellation:
Customers can cancel coverage for the following products sold by the dealership: Please be advised that ResistAll/NG2 Protection products are non-cancellable.*
Products that can be canceled:
Items needed to cancel product:
Inquiries / Contact:
Website: Dealership website (Finance tab)
Email: customercancellations@group1auto.com
Phone: (713) 360-5488
Other Dealership Information:
This dealership does not have charging stations onsite. To find the nearest charging location click here
Brand Information:
Disclaimer: Data on this page applies to vehicle(s) purchased in the United States.
Information may not be applicable for vehicle(s) purchased out of the country.
Warranty and Service/Maint. Plan information can be verified by internal SDC Teams. Please have vehicle information (including VIN) and item(s) you need verified ready.
- Helpline: For over-the-phone assistance, contact the Helpline.
Complimentary services: Pre-paid maintenance plans can be purchased through Finance and can be verified by a service advisor. Added Security - Classic (Prepaid): Covers major parts, including engine, all-wheel drive (AWD), transmission, towing and car rental. Added Security - Gold Plus (Prepaid): Includes Classic Plan coverage plus air conditioning, electrical, steering, front suspension, brakes and more.
To view Warranty information click here.
To view Owner’s Manual click here
To access visual guide for Subaru lineup click here
Technology – Subaru Starlink STARLINK Safety Plus - New Subaru owners enjoy a free year of STARLINK Safety Plus for their first year of ownership. Package Includes: STARLINK Safety Plus and Security PLUS - At additional cost Package Includes:
Dashboard Visual Guide Color Basics:
Frequently asked questions
Retail gasoline stations in the United States sell three main grades of gasoline based on the octane level: If the octane rating used is less than required, damage to the engine may occur and may void the vehicle warranty. Customers can confirm the information on the lists by checking their Owner's Manual or by referring to the label on the inside of the fuel-filler door Source: eia.gov / fueleconomy.gov
To view a list of additional Product Protection Plans click here.
Subaru Client Relations
Client relations (ⓘ) Manufacturer reps can assist customers with general inquiries, recall concerns, complaints, etc. can be reached in multiple ways. To see options click on the supported brand: Subaru Contact information is typically located at the bottom of the linked page.
Personnel:
Personnel Image(s): Click here for “Meet Our Staff” images
Service Drive Extension: 6387
Some individual extensions/voice messages might not be set up or recently changed (ⓘ)Calling the group extension ensures a response from the Service Drive. If this is not successful, send a Contact Form.
Service Drive Email Link:
If the Contact Forms are unavailable, use the distribution group email to reach the store (ⓘ)Some users may need to right-click link & copy + paste address to a New Email.
Alyssa Particelli
Andrew Fenno
Frederick Iapicca
Habib Chaya
Kyle Twomey
Lindsey Silva
Matthew Owens
Michaela Driscoll
Nadge Parker
Yvonne DeJongh
Management Team:
Service Director – Daniel Hutt
General Manager – Roscoe Robinson
Other Dealership Personnel:
Parts Manager - Matt Leonard
Referrals:
Roadside Assistance
Towing: Advise customers to have tow driver deliver keys directly to staff on the Service Drive; If delivery is outside of normal service hours - See Transportation Tab (ⓘ)Drop Off & Early Bird/After Hours
Subaru Roadside Assistance will tow the vehicle from public roadways (ⓘ) No unsurfaced roads or tracks, made of materials such as sand, gravel, riverbeds, mud, snow, rocks, and other natural terrain. to the nearest Subaru dealership; additional charges may apply if a customer requests a further location. See link below for additional exclusions/restrictions that may apply. . . (800) 261-2155
The third party service provider(s) listed below can tow a vehicle to this dealership. However, customers are advised to check their insurance policy for possible roadside coverage. If a vehicle was involved in a collision/accident and also requires service it must be taken to the collision center first for repairs (see Collision drop down). . . Arrowing Tow Company
(978) 532-0797
Distance from Dealership: Unknown
Collision:
Insurance Claims To possibly avoid upfront costs, customers should file an insurance claim (ⓘ) Coverage/Compensation can be submitted for Collision, Accident, Vandalism or Theft based on the customer's policy prior to arranging repairs. The insurance provider will determine cost (if any) for towing/repairs based on insurance coverage. If repairs are done prior to starting a claim, the customer may be responsible for all costs and for obtaining reimbursement (if any) from their policy provider. Collision and Service Inquiries If a vehicle was involved in a collision/accident and also requires maintenance service it must be taken to the collision center for repairs first. The collision center will coordinate service. Customer Pay/Cost Inquiries
GP1 Collision Centers offer complimentary visual inspections and estimates. If a customer later decides to file an insurance claim additional fees may apply.
For cost inquiries from a third party collision center, the customer will need to speak with that facility directly.
Vehicles must be taken to the Service Dept for the following instances: Below are eligible locations customers can use or they can have their insurance provider recommend a repair facility. . . Ira Collision Center of Danvers . . If the customer has warranty coverage, refer them to their provider. . . Additional Information:
105 Andover Street
Danvers, MA 01923
(978) 605-2110
Distance from Dealership: within 5 miles
Remote CSR (ⓘ) In-house Collision Team (x7098-3126)
For warm transfers, contact the team.
All Spanish or Saturday requests require a form.
Contact Form
If team is unavailable, submit a Remote CSR Form
Vehicle Locators:
Some manufacturers offer a "locate your parked vehicle" feature accessible through their app. To view a list of manufacturers that offer this feature, click here.
A vehicle could be towed to an impound lot for a number of reasons such as being illegally parked, left behind due to inclement weather, street cleaning, or abandonment. City/County Towing Database (ⓘ) Some metro locations have publicly accessible systems that track impounded/towed vehciles.: None found Additional Information:
If a vehicle is suspected stolen, the customer should contact authorities immediately. If an owner is enrolled in an additional security plan offered by the manufacturer or third party, police will coordinate with the provider to locate the stolen vehicle. Additional Information:
(police report can be filed through the app)
Other Referrals:
American Plate & Auto Glass
(978) 774-0044
Distance from Dealership: within 5 miles
Scheduling Preferences:
Schedule with the appropriate team and select "No Preference" unless the customer has a preferred advisor
Supported Makes:
- Subaru
Special Instructions:
- 6 am time slots – Only to be used for drop offs the night before, dealership opens at 7 am.
- Mystery Shops – In progress; Please review Mystery Shop guide during each call.
Carry Overs:
Visits scheduled Monday-Friday after 5pm or on Saturday after 3pm may carry over to the next business day.
Accessories (ⓘ)A vehicle accessory is an additional part or fitting that is attached to or carried by the vehicle to enhance performance or comfort.: Schedule as allowed Appearances:
If customer is paying out of pocket or using insurance, refer to Ira Collision Center of Danvers (REFERRALS; 978-605-2110).
The following items must be scheduled by sales as additional arrangements are needed.
Car Washes and Exterior Details cannot be performed in rainy/snowy weather or freezing temperatures (32 °F or lower). To see weather forecast, click here. . . Car Wash: Detail Option(s): Schedule as allowed; refer to Xtime for all pricing, durations, and package descriptions. Scheduling Instructions: See Due Bill / We Owe section . . ResistAll (ⓘ) Protections Available: Exterior (Paint & Wheel), Interior, and Windshield and Auto Butler (ⓘ) Protections Available: Exterior (Paint) and Interior protect against harmful UV rays and condition upholstery, dashboards, doors and other interior surfaces to keep them in showroom condition - typically applied at the vehicle's time of purchase.
Deals/Offers cannot be combined (ⓘ) Only one allowed per service visit All items contain disclaimers; refer to actual offer for any restrictions. Coupons - must be presented at the time of write up - may be displayed with smart phone / tablet or printed. Max discount on any service without coupon proof is 10%. Promos - emailed and should not be offered/advertised to customers that do not have an available promo in their Xtime profile. Super Savings Day - occur monthly and have designated specials for specific days and services. Offers cannot be used at other locations. Recurring Offers - available for eligible customers (ex: senior citizens, military), but not necessarily advertised. Recurring offers do not expire unless specified.
A qualified technician will inspect the vehicle to determine its service needs (Complimentary initial diagnosis) (ⓘ) In some cases, a test drive may be required. Customers are encouraged to ride along with the tech/advisor in order to replicate noise concerns.. Afterwards the service advisor will inform the customer of their findings and the necessary steps to repair the vehicle. Customers will not incur any charges without approval. . . The following are examples of what is intended to be covered as part of our “Free Diagnosis” policy: . . Scheduling Instructions: In order to determine if an issue/concern is covered under warranty, the vehicle must be inspected by a certified technician. . . Below are the different types of warranties a vehicle might be covered under: Vehicles purchased within the last 30days
Schedule as Allowed Scheduling Instructions: . . ResistAll (ⓘ) Protections Available: Exterior (Paint & Wheel), Interior, and Windshield and Auto Butler (ⓘ) Protections Available: Exterior (Paint) and Interior protect against harmful UV rays and condition upholstery, dashboards, doors and other interior surfaces to keep them in showroom condition - typically applied at the vehicle's time of purchase.
Please note the images above are examples – they are not the only icons that can depict emergency scenarios
Dedicated Express Lanes: No; all vehicles must use the same service entrance lanes.
An Ignition Interlock Device (IID) requires the driver to provide a breath sample before the engine will start. If the IID detects alcohol on the driver's breath, the engine will not start. The driver will be periodically required to provide breath samples to ensure the continued absence of alcohol in their system for ignition to remain on. Device installation, issues, removal: Maintenance/repairs on vehicles with IIDs:
Lost/Stolen Key(s): Remote Start: Spare/Additional Key(s) needed: The following is needed for all new keys or reprogramming: Key fob batteries: Lockout:
Supported Makes: Non-Supported Makes: GP1 Dealerships in Automall (ⓘ)An automall is a commercial district (not separated by physical road structures or businesses) that contains multiple dealerships for different automakers in a single road or street. : None GP1 Dealerships Nearby (ⓘ)Approx. within 20 miles. :
Schedule maintenance items as allowed for vehicles purchased at this location (no packages/warranty/repair/recall/diags).
Radio Codes: Subaru vehicles do not have radio codes Navigation Updates: Customer must purchase the updated disc online (subaru.com/owners)
Schedule as Allowed
For questions about Vehicle Registration/Renewals see Dealership Information Tab . . Procedure: . . Items Required: Requirements that must be disclosed: Additional Information: Source: www.mavehiclecheck.com
Refer to an advisor for customers needing assistance with how to use: If customers are reporting that any of the items above are not working please schedule a service visit with an advisor.
Repairs (Run Flat Tires): (ⓘ) Repairs (Non Run Flat Tires): Repairs (Wheels/Rims): Wheel: Total circular unit that is attached to the vehicle via an axle. Rim: The outermost part of the wheel.(ⓘ)These tires cannot be repaired. Once a puncture occurs, tires must be replaced. To identify these tires, look for the universal run flat image located on the tire's sidewall - see Run Flat section. Due to harsh winter conditions, many residents opt to change their tires twice a year. Winter tires are identified by universal symbol located on a tire's sidewall. There are two types of winter tires - see below for the proper handling procedures. Nitrogen (ⓘ)Tires filled with nitrogen maintain inflation pressure longer than compressed air-filled tires in changing temperatures and will likely have a green-colored cap or include an N2 emblem.: NOTE: In an emergency, air can be safely added to nitrogen tires. Customer should report this when scheduling their next service visit so tires can be thoroughly inspected. Run Flats: These are tires that can be driven for a brief time after a puncture. Manufacturers recommend an estimated 50-mile range on a run-flat tire at zero pressure up to 50mph under optimal conditions (ⓘ)Actual safe mileage is based on many parameters, including vehicle load, speed and ambient temperature.. This allows drivers to reach a safe location so the tire can be changed. Once a puncture occurs, the tire must be replaced. The International Organization for Standardization (ISO) has developed a universal symbol for self-supporting run-flat tires, represented by a flat tire continuing down the road: TPMS Light (ⓘ)Alerts drivers when inadequate tire pressure is detected. Improperly inflated tires can cause premature treadwear and possible unsafe driving conditions.: Reasons the light may turn ON: What drivers should do:
For most vehicles, tire information can be found in three locations: (ⓘ)Information includes tire size, load capacity and proper inflation pressure.
Studless Winter Tires
Studded Winter Tires
Designed to grip snow, slush, and ice.
Enhanced traction on ice.
TPMS Light
Possible Reason
Could Cause
ON
Underinflation (or tire leak)
Sluggish tire response, decreased fuel economy, and could lead to blowouts
ON and OFF
Fluctuating Weather
No issues - An drop in temperature causes the light to turn on; the light may turn off when pressure increases during the day due to rising temperature and/or heat generated from driving the vehicle
Flashes when starting and remains ON
Not Functioning Properly
Incorrect readings that can lead to unsafe driving conditions
Vehicles impacted by vandalism (ⓘ) Vandalism is when a person intentionally damages the property of another. should be referred to Ira Collision Center of Danvers (REFERRALS; 978-605-2110). If a customer has Comprehensive Insurance (to see coverage details click here) they should reach out to their provider first. Internal Damage (regardless of an insurance claim or customer pay): Schedule as Allowed Examples: External Damage (regardless of an insurance claim or customer pay): Refer to Ira Collision Center of Danvers (REFERRALS; 978-605-2110). Examples: If the damage affects both, refer to Ira Collision Center of Danvers (REFERRALS; 978-605-2110). (they will coordinate with Service).
Flood/Water Damage: Hail Damage:
Windshield/glass work, including tinting, cannot be performed during Holidays or during rainy/snowy weather; to see the weather forecast, click here. Repairs/replacements are NOT covered by warranty. To avoid a direct charge, advise customer to contact insurance provider for repair/replacement coverage. . . Windshield (Front/Rear): Window Tinting: Additional Information: Source: www.tintwiz.com.
Schedule as allowed
Recalls:
Disclaimer: The term “recall” is an internal SDC placeholder that includes, but is not limited to recalls, campaigns, warranty enhancements, or settlements.
Special Instructions: Can't Schedule? Don't forget to troubleshoot!
If you still can't book - Submit Contact Form
Recall information can be verified by internal SDC Teams. Please have vehicle information (including VIN) and item(s) you need verified ready.
The National Highway Transportation and Safety Administration (NHTSA) is a government agency created to help inform customers of reported issues regarding their vehicles. It is a national database for all manufacturers. GP1 uses this site as a backup to the manufacturers recall page.
Recall titles in Xtime contain a combination of searchable identifiers:
Recall #NHTSA – if applicable
Manufacturer # – if known
Brief Description of Concern – as obtained from NHTSA
Ex. Recall #16V000 (123) Takata Airbag
Ex. ZE7 Oil Consumption Warranty Enhancement
Definitions/FAQs:
VIN locations
There are three recall status types that might display after you look up a VIN for safety recalls:
Searchable by VIN:
After the expiration date, inspection/repair will be done at the owner’s expense.
Not Searchable by VIN:
After the expiration date, inspection/repair will be done at the owner’s expense.
Subaru Client Relations
Client relations (ⓘ) Manufacturer reps can assist customers with general inquiries, recall concerns, complaints, etc. can be reached in multiple ways. To see options click on the supported brand: Subaru Contact information is typically located at the bottom of the linked page.
Transportation:
6am time slots are for drop offs the night before only, dealership opens at 7am
Towing: Advise customers to have tow driver deliver keys directly to staff on the Service Drive; If towing outside of normal service hours see Early Bird/After Hours section. Drop Offs: Early Bird/After Hours:
Wait times for repairs will vary widely since an accurate repair/wait time cannot be determined until diagnosis has been performed by the technician.
Conducted By: Lyft Operates: During Normal Service Hours Travel Distance: 10 Miles
A complimentary loaner cannot be reserved at this dealership.
Facility (ⓘ) Customers with an Ignition Interlock Device (IID) / Breathalyzer on their vehicles are automatically ineligible for loaners/rentals: Enterprise Operates: See agency link(s) above for hours Phone Number: (978) 750-6000 Cost: $62 per day Additional Policy Information: Requirements that must be disclosed:
This dealership does not have a courtesy Valet/Pick Up & Delivery Program.
