7050 West Frontage Rd.
Merriam, KS 66203
Ext to Service: 6373
Parts Department: 4473
Sales: (913) 871-5324
Please inform customers that they must present all coupons at the time of service write-up!
Schedule as allowed in Xtime
Service Drive Extension: 6373
This extension will call all advisors.
EQUUS and Genesis G80/G90 customers must be warm-transferred to the service drive for assistance due to limited availability of certified technicians and transportation.
Joseph “Joe” Dean 7054-3935
Thomas Crotty 7054-3937
Interim Service/Parts Manager – Mark Hess 7054-3932
Service Manager – Jacob “Jake” Morrison 7054-3922
General Manager – Robert Childers 7054-3901
Vehicles still covered under Roadside Assistance:
- 5 years / unlimited miles
Vehicles no longer covered under Roadside Assistance:
- If using a referred towing company, charges can be billed directly to the customers’ Repair Order (RO).
- If using a non-referred towing company, payment maybe required by the towing company upon delivery.
Schedule with “ANY” unless customer has a preferred advisor.
Due to certified tech availability and alternate transportation that must be provided, EQUUS and Genesis G80 and G90 customers must be warm-transferred to the service drive for assistance
Hyundai Fuel Reimbursement Program:
If a customer calls asking about the Hyundai Fuel Reimbursement Program, recommend that the customer phone the hotline or register their VIN number on the Hyundai website (both provided below) to make sure they qualify for reimbursement.
Due Bill/We Owe:
Same Day Appointments:
Squeaks, Rattles, and Noises Cutoff Times:
- Verify VIN
- Refer to Xtime; enter recall title/number, follow scheduling instructions by clicking the information icon.
- If not found, follow instructions on Factory Recall Campaign information icon.
The National Highway Transportation and Safety Administration (NHTSA) is a government agency created to help inform customers of reported issues regarding their vehicles. It is a national database for all manufacturers. GP1 uses this site as a backup to the manufacturers recall page.
Recall titles in Xtime contain a combination of searchable identifiers:
Recall #NHTSA – if applicable
Manufacturer # – if known
Brief Description of Concern – as obtained from NHTSA
Ex. Recall #16V000 (123) Takata Airbag
Ex. ZE7 Oil Consumption Warranty Enhancement
Vehicle Identification Number (VIN)
What do the results of my VIN Look up Mean?
Searchable by VIN:
Limited Service Campaign (LSC) / Special Service Campaign (SSC)
Not Searchable by VIN:
Technical Service Bulletin (TSB):
Customer Support Program (CSP) / Warranty Enhancement Program (WEP):
Limited Customer Support Program/ Limited Warranty Enhancement Program:
Drop Off & Early Bird/After Hours:
Valet/Pick Up & Delivery: