Roadside Assistance

(800) 243-7766

• 5 years / unlimited miles

Allied Towing

(913) 768-0500

• If using a referred towing company, charges can be billed directly to the customers’ Repair Order (RO).
• If using a non-referred towing company, payment maybe required by the towing company upon delivery.

Baron Collision Center of Kansas City

6231 Mastin Street
Merriam, KS 66203

(913) 671-1350

SafeLight Auto Glass

7621 Shawnee Mission Pkwy
Overland Park, KS

(866) 212-5457

Accessories: This dealership did not provide information on this item, refer to an advisor for assistance.

Appearances: This dealership did not provide information for Dents/Dings or Scratches, refer to an advisor for assistance.

• Paint:
  1. If a customer needs to purchase touch up paint, refer to parts department
  2. VIN number may be needed for exact paint match

Car Wash:

• Complimentary with service: This dealership did not provide information on this item, refer to an advisor for assistance.
• Complimentary without scheduling a service: This dealership did not provide information on this item, refer to an advisor for assistance.

Available Detail Option:

• Basic Wash and Vacuum
• Exterior Detail
• Interior Detail
• Full/Complete Detail

Refer to an advisor for all pricing, durations, and package descriptions.

Coupons must be presented at the time of write up - may be displayed with smart phone / tablet or printed.

Click Here for Current Online Coupons/Specials

Competitor Coupons:
Accepted from other Hyundai dealerships only

Expired Coupons:
Accepted

• Schedule as Allowed
• Vehicle must be inspected (test drive may be required) – customers are encouraged to ride along with the tech/advisor in order to replicate noise concern
• Please encourage drop offs/shuttles

Procedure:

• Complimentary initial diagnosis

A qualified technician will inspect the vehicle to determine its service needs. Afterwards the service advisor will contact the customer to inform them of their findings and the necessary steps to repair the vehicle.

To view examples of what is intended to be covered during a “Free Initial Diagnosis” Click Here.

Must be scheduled by an advisor

• Schedule as Allowed - If there is no availability notify the customer they can come in, but wait time/repair time cannot be guaranteed (vehicle must be inspected first).
• Send courtesy email to Service Director or the Service Manager only if there is no availability and customer will be coming in.
• Refer to Roadside Assistance (REFERRALS tab) to verify jump start/towing coverage, if needed.

Please note images above are examples – they are not the only icons that can depict emergency scenarios

This dealership does not have a separate area for Express. All vehicles must use the same service entrance lanes.

Key Fob Batteries:

• Walk-ins allowed for key batteries – customer can stop parts department for replacement

Lockout:

• If the vehicle is under warranty- refer customer to roadside assistance

Lost/Stolen Key(s):

• Refer to parts for pricing/ordering
• If customer no longer has possession of keys vehicle must be towed in and new keys must be ordered

Spare/Additional Key(s) needed:

• Refer to parts for pricing/ordering
• All key fobs and spare keys must be brought in so all keys can be programmed

The following are needed for all new keys or reprogramming:

1. Registered owner must be present at location with vehicle
2. Registered owner must be able to present current Driver’s License and proof of ownership (title/registration)

This dealership did not provide information on this item, refer to an advisor for assistance.

Supported Makes:

• Hyundai
• Genesis

Non-Brand:
Schedule maintenance items as allowed (No diagnostics/repairs/recalls).

This dealership did not provide information on this item, refer to an advisor for assistance.

Radio Codes:

• Schedule as Allowed
• Vehicle and registered owner must be present for code to be provided
• Registered owner must present picture identification (Driver’s License)

Navigation Updates:
Customer must purchase the updated disc online (mapnsoft.com) – instructions will be provided to perform update.

• If dealership assistance is needed to retrieve code, schedule as allowed.

Schedule as Allowed

Oops, we’ve moved! Please refer to the ‘Diagnostic Concern/Warranty Work‘ section.

Procedure:

• State/Smog inspections are NOT performed at this dealership.

Additional Information: 

• Kansas does not require emissions testing
• VIN inspections are only required for out-of-state vehicles

Source: drivinglaws.aaa.com

Nitrogen:
This dealership did not provide information about this item, refer to an advisor for assistance.

Repairs:
Due to safety concerns dealer will replace tires only (no tire repairs performed)

Replacements/Inquiries/Availability:
This dealership did not provide information about this item, refer to an advisor for assistance.

Run Flats:
If a vehicle does not have a spare tire, it could have a run flat.

Manufacturers recommend an estimated 50-mile range on a run-flat tire at zero pressure up to 50mph under optimal conditions (actual safe mileage is based on many parameters, including vehicle load, speed and ambient temperature).

The International Organization for Standardization (ISO) has developed a universal symbol for self-supporting run-flat tires, represented by a flat tire continuing down the road:

Flood/Water Damage:

• Schedule as Allowed (do not refer to collision unless the vehicle was in an accident)
  1. If there is no availability, notify the customer they can come in. Wait/repair time cannot be guaranteed – vehicle must be inspected first.
  2. Send a courtesy email to ALL service advisors and CC the service director & manager, only if there is no availability and customer will be coming in.
  3. Vehicle should not be driven – this could cause more damage if there is water in the engine.
     1. See Referrals tab for more info on Roadside Assistance coverage and/or Towing
• No Loaners
• Warranty does NOT cover flood/water damage
  1. Insurance claims should be filed.
     1. If the customer does not have flood coverage, cost will be at their expense.
  2. If applicable, Alternate transportation will be provided by the insurance company via the customer’s policy coverage.
     1. If the customer does not have rental coverage, cost will be at their expense.

• Saturday: schedule as allowed, please note repairs/diagnostics could carry over to the next business day. Advisor will provide more information during initial meet.
• Sunday: Service Dept. CLOSED

Windshield/glass concerns including tinting cannot be performed during rainy/snowy weather (Completion times could vary)

Repairs/replacements are NOT covered by warranty. To avoid a direct charge, advise customer to contact insurance provider for repair/replacement coverage.

Window Tinting:
This dealership did not provide information on this item, refer to an advisor for assistance.

Windshield (Front/Rear):

• Repair/Replacements - services are performed offsite by a third party, please see REFERRALS tab

If filing an insurance claim, refer customer to their insurance company.

• Schedule as allowed (if the customer requests it)

Can't Schedule? Don't forget to troubleshoot!
If you still can't book - Submit Recall Template

• Verify VIN
• Refer to Xtime; enter recall title/number, follow scheduling instructions by clicking the information icon.
• If not found, follow instructions on Factory Recall Campaign information icon.
• Click Here to see Recall Scheduling Flowchart.

• Number assigned to a reported recall by the government agency

• Brand’s specific number for a recall
• Number can be alphanumeric and can vary in length depending on the manufacturer

• Identifier for a specific vehicle (17 digits)
• Displays the car's unique features, specifications, and manufacturer
• The VIN can be used to track recalls, registrations, warranty claims, thefts, and insurance coverage

VIN locations

• Lower left windshield
• Driver side door panel
• Vehicle registration/insurance card

There are three recall status types that might display after you look up a VIN for safety recalls:

• Recall INCOMPLETE – This means that an incomplete or “open” recall was found on the car and the owner should follow the remedy instructions.
• Recall INCOMPLETE. Remedy Not Yet Available – This means that an incomplete or “open” recall was found on the car, but the manufacturer is not yet ready to provide the needed remedy or fix.
• Number of Open Recalls: 0 – This means that either there are no recalls associated with that vehicle or the vehicle has already been fixed.

• Considered a safety concern
• Repaired at the manufacturer's expense

• Considered an enhancement (not safety related)
• Repaired at the manufacturer's expense

• Considered an enhancement (not safety related)
• Repaired at the manufacturer's expense if perform before specific mileage/expiration date

After the expiration date, inspection/repair will be done at the owner’s expense.

• Notice from the manufacturer to the dealer about issues/concerns
• Seen as a warning for potential issues
• Inspections are required

• Extended warranty coverage period on a certain component(s)
• Covered component(s) must be shown to fail under the exact conditions described
• Inspections are required

• Extended warranty coverage period on a certain component(s)
• Covered component(s) must be shown to fail under the exact conditions described
• Repaired at the manufacturer's expense if perform before specific mileage/expiration date
• Inspections are required

After the expiration date, inspection/repair will be done at the owner’s expense.

Drop Offs:

• Customer will have their own transportation.

Early Bird/After Hours:

• Advise customer to use the envelopes provided to place their keys in the drop slot located on the service drive.
• Customers should sign the envelope to authorize repairs.

• Not allowed for services at 2 hours (120 minutes) or over.

Wait times for repairs will vary widely since an accurate repair/wait time cannot be determined until diagnosis has been performed by the technician.

Operates: Monday-Friday 7:30am - 3pm

(Last pickup: 3pm)

Radius: 10 Miles

Requirements:

• Loaner appointments must be scheduled/modified/cancelled by the dealership
• Brand: Equus & Genesis only
• Year: 2yrs and newer
• Vehicle Mileage: No Restriction Provided
• Total Duration: No Restriction Provided

Facility: Enterprise Rent-A-Car 

10000 Shawnee Mission Parkway

Merriam, KS. 66206

Operates: Monday-Friday 7:30am - 6pm & Saturday 9am - 12pm

Phone Number: (913) 262-8888

Cost: Starting at $25 per day

For the safety of our drivers, valets are not allowed for any emergency scenario (see Emergency section).
Valets are also not allowed for insurance claims.

Requirements:

• Brand: Genesis only
• Year: 2yrs and newer
• Vehicle Mileage: No Restriction Provided
• Total Duration: Schedule regardless of appointment duration

Additional Requirements:

• Radius: 50 Miles or less
• Pick-up Times/Departure Times: Refer to Xtime for availability

(Arrival times could vary based on weather, location, traffic, etc.)