Parts Director - John Batten

Lexus Roadside Assistance will tow the vehicle from public roadways (ⓘ) No unsurfaced roads or tracks, made of materials such as sand, gravel, riverbeds, mud, snow, rocks, and other natural terrain. to the nearest Lexus dealership; additional charges may apply if a customer requests a further location. See link below for additional exclusions/restrictions that may apply.

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Roadside Assistance

(800) 521-2779

• For Model Year 2017 & newer:
  5 years or 60,000 miles (gas) or 5 years or 100,000 miles (diesel), whichever comes first.
• For Model Years 2013-2016:
  5 years or 100,000 miles, whichever comes first.

The third party service provider(s) listed below can tow a vehicle to this dealership. If a vehicle was involved in a collision/accident and also requires service it must be taken to the collision center first for repairs (see Collision drop down).

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Star Towing

(858) 573-8700

• Customer is responsible for charges, payment maybe required by the towing company upon delivery.

Instances where a vehicle must be taken to the Service Dept:

• Flood/Water damage
• Manufacturer Defects (ⓘ) Ex: Paint peeling/fading - within warranty and not involved in a collision/accident

Insurance Claims

To possibly avoid upfront costs, customers should file an insurance claim (ⓘ) Coverage/Compensation can be submitted for Collision, Accident, Vandalism or Theft based on the customer's policy  prior to arranging repairs. The insurance provider will determine cost (if any) for towing/repairs based on insurance coverage. If repairs are done prior to starting a claim, the customer may be responsible for all costs and for obtaining reimbursement (if any) from their policy provider.

Collision and Service Inquiries

If a vehicle was involved in a collision/accident and also requires maintenance service it must be taken to the collision center for repairs first. The collision center will coordinate service.

Customer Pay/Cost Inquiries

• GP1 Collision Centers:
  GP1 Collision Centers offer complimentary visual inspections and estimates. If a customer later decides to file an insurance claim additional fees may apply.

• Third Party Collision Centers:
  For cost inquiries from a third party collision center, the customer will need to speak with that facility directly.

Customers leasing a vehicle are required to take their vehicle into a certified collision center for any body work or collision repair. Below are eligible locations customers can use or they can have their insurance provider recommend a repair facility.

Bob Howard Collision Center of Edmond
3700 S. Broadway
Edmond, OK 73013
Main Number: (405) 302-5990
Appointment Number: (405) 936-8929
Distance from Dealership: within 5 miles

If the customer has warranty coverage, refer them to their provider. 

Vandalism Inquiries

Vandalism is when a person intentionally damages the property of another. 

Examples of Vehicle Vandalism

• Broken Windows
• Dents
• Graffiti/Spray Paint
• Keyed Paint
• Tire(s) Slashed

Is vandalism covered under insurance?

Vandalism can typically be covered under Comprehensive Insurance - (to see coverage details Click Here)

When to take the vehicle to the collision center?

Damage caused by vandalism is sometimes taken to a collision center for repair. 

Examples of Vandalism Damage Repaired at a Collision Center:

• Broken Glass
• Tire(s) Slashed
• External Parts Damaged (Broken Mirrors, Antenna, Lights, etc.)
• Intentional Fire
• Graffiti/Spray Paint

The Motorcycle Safety Foundation (MSF) hosts classes at this dealership, but all inquiries for training or licenses must be referred to the state's Safety and Training program. The dealership will be unable to answer any questions about the classes such as schedules or availability.

New Mexico Motorcycle Safety Program (NMMSP)

(877) 667-8880

Accessories: This dealership did not provide information on this item, refer to an advisor for assistance.

Appearances: This dealership did not provide information for Dents/Dings or Scratches, refer to an advisor for assistance.

• Manufacturer Defects  (ⓘ) EX: Paint peeling/fading - within warranty and not involved in a collision/accident):
  • Schedule as Allowed
• Paint:
  1. If a customer needs to purchase touch up paint, refer to parts department
  2. VIN number may be needed for exact paint match

GP1 stores do not provide technical support via telephone for DIY installation or after-market parts. 

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If dealership assistance is needed, arrangements must be scheduled by the dealership, refer customer to Internal Advisor (see PERSONNEL tab)

• Alarm Issues
• Alarm Installs

Car Washes and Exterior Details cannot be performed in rainy/snowy weather or freezing temperatures (32 °F or lower). To see weather forecast, click here.

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Car Wash:

• Complimentary with service: No, fee applies (see Xtime for pricing and duration)
• Complimentary without scheduling a service: No, fee applies (see Xtime for pricing and duration)

Available Detail Options:

• Basic car wash & vacuum
• Interior Detail
• Exterior Detail

Schedule as allowed - prices and duration can vary by model.

Coupons must be presented at the time of write up - may be displayed with smart phone / tablet or printed.

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Click Here for Current Online Coupons/Specials

Competitor Coupons:
Accepted – from other Chrysler Jeep Dodge Ram dealerships

Expired Coupons:
Accepted – from other Chrysler Jeep Dodge Ram dealerships

• Schedule as Allowed
• Vehicle must be inspected (test drive may be required) – customers are encouraged to ride along with the tech/advisor in order to replicate noise concern
• Please encourage drop offs/shuttles

Procedure:

• Complimentary initial diagnosis

A qualified technician will inspect the vehicle to determine its service needs. Afterwards the service advisor will contact the customer to inform them of their findings and the necessary steps to repair the vehicle.

To view examples of what is intended to be covered during a “Free Initial Diagnosis” Click Here.

Additional Information:

• Car Shield Extended Warranty - Not accepted

For all Due Bill/We Owe, including ResistAll & Alarms:
Must be scheduled by the dealership, refer customer to Internal Advisor (see PERSONNEL tab)

ResistAll is an interior/exterior coating that can be applied to a vehicle – typically added at the time of vehicle purchase.

• Schedule as Allowed - If there is no availability notify the customer they can come in, but wait time/repair time cannot be guaranteed (vehicle must be inspected first).
• Send courtesy email to Service Director or the Service Manager only if there is no availability and customer will be coming in.
• Refer to Roadside Assistance (REFERRALS tab) to verify jump start/towing coverage, if needed.

Please note images above are examples – they are not the only icons that can depict emergency scenarios.

This dealership does not have a separate area for Express. All vehicles must use the same service entrance lanes.

An Ignition Interlock Device (IID) requires the driver to provide a breath sample before the engine will start. If the IID detects alcohol on the driver's breath, the engine will not start. The driver will be periodically required to provide breath samples to ensure the continued absence of alcohol in their system for ignition to remain on.

Device installation, issues, removal:

• Do Not Schedule (dealership is not authorized to work on this device).

Maintenance/repairs on vehicles with IIDs: 

• Schedule as waiters only (ⓘ) Customers with an Ignition Interlock Device (IID) / Breathalyzer on their vehicles are automatically ineligible for loaners/rentals and submit Contact Form

This dealership did not provide information about this item, refer to an advisor for assistance.

Supported Makes:

• Chrysler
• Dodge
• Jeep
• Ram

Non-Brand:
Schedule maintenance items as allowed (No diagnostics/repairs/recalls).

This dealership did not provide information about this item, refer to an advisor for assistance.

Radio Codes:

• Schedule as Allowed
• Vehicle and registered owner must be present for code to be provided
• Registered owner must present picture identification (Driver’s License)

Navigation Updates:

Customer must purchase the updated disc online (chryslergroup.navigation.com) – instructions will be provided to perform update.[/su_note]

• If dealership assistance is needed, schedule as allowed

Radio/Navigation Codes:

Due to security concerns, codes should not be retrieved by the Contact Center (SDC) and shared with customers.

Customer may retrieve their codes online (radio-navicode.honda.com) or in person.

• If dealership assistance is needed to retrieve code, schedule as allowed
  1. Vehicle and registered owner must be present for code to be provided
  2. Registered owner must present picture identification (Driver’s License)

Navigation Updates:

Customer must purchase the updated disc online (hondanavi.navigation.com) - instructions will be provided to perform update.

• If dealership assistance is needed for the upload, schedule as allowed

Schedule as Allowed

Procedure:

• Schedule as allowed; however walk-ins are accepted.

Requirements that must be disclosed:

• Refer to Xtime information icon.
• Walk-ins - wait times cannot be guaranteed (first come, first serve).

Additional Information:

• Massachusetts requires annual emissions and safety inspections.
• As of 10/1/22, Massachusetts no longer prints state inspection reports (unless the vehicle fails). If a customer needs a copy, they can go to www.mavehiclecheck.com. 

Source: drivinglaws.aaa.com

How to Use 

Customers can reach the dedicated Genius team for product questions at BMW 1-844-4GENIUS (443-6487) - for available hours click here.

If the customer would like to speak to a Genius onsite, refer to Gabby Grayson (BMW Genius). A Genius can assist with how to use:

• Navigation
• Bluetooth
• BMW Start-Stop Feature - Feature cannot be turned off; disabling concerns should be redirected to BMW 1-844-4GENIUS (443-6487).
• Hands Free Dialing
• Audio System
• Voice Commands
• Cruise Control
• Climate Control
• Smart Access System

Issues/Concerns

If customers are reporting that any of the items above are not working please schedule a service visit with an advisor.

Nitrogen:
This dealership did not provide information about this item, refer to an advisor for assistance.

Repairs:

• Schedule as allowed (inspection of tires(s) needed to determine if repair is possible)
• If a customer is concerned about safety/drivability offer towing (see REFERRALS tab)

Replacements/Inquiries/Availability:
This dealership did not provide information about this item, refer to an advisor for assistance.

Run Flats:
If a vehicle does not have a spare tire, it could have a run flat.

Manufacturers recommend an estimated 50-mile range on a run-flat tire at zero pressure up to 50mph under optimal conditions (actual safe mileage is based on many parameters, including vehicle load, speed and ambient temperature).

The International Organization for Standardization (ISO) has developed a universal symbol for self-supporting run-flat tires, represented by a flat tire continuing down the road:

Flood/Water Damage:

• Schedule as Allowed (do not refer to collision unless the vehicle was in an accident)
  1. If there is no availability, notify the customer they can come in. Wait/repair time cannot be guaranteed – vehicle must be inspected first.
  2. Send a courtesy email to ALL service advisors and CC the service director & manager, only if there is no availability and customer will be coming in.
  3. Vehicle should not be driven – this could cause more damage if there is water in the engine.
     1. See Referrals tab for more info on Roadside Assistance coverage and/or Towing
• No Loaners
• Warranty does NOT cover flood/water damage
  1. Insurance claims should be filed.
     1. If the customer does not have flood coverage, cost will be at their expense.
  2. If applicable, Alternate transportation will be provided by the insurance company via the customer’s policy coverage.
     1. If the customer does not have rental coverage, cost will be at their expense.

• Saturday: schedule as allowed, please note repairs/diagnostics could carry over to the next business day. Advisor will provide more information during initial meet.
• Sunday: Service Dept. CLOSED

Windshield/glass concerns including tinting cannot be performed during rainy/snowy weather (Completion times could vary). To see weather forecast, click here.

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Repairs/replacements are NOT covered by warranty. To avoid a direct charge, advise customer to contact insurance provider for repair/replacement coverage.

Window Tinting:
This dealership did not provide information on this item, refer to an advisor for assistance.

Windshield (Front/Rear):

• Repair - This dealership did not provide information on this item, refer to an advisor for assistance.
• Replacement - See REFERRALS tab for recommendation

• Schedule as allowed (if the customer requests it)

Can't Schedule? Don't forget to troubleshoot!
If you still can't book - Submit Recall Template

• Verify VIN
• Refer to Xtime; enter recall title/number, follow scheduling instructions by clicking the information icon.
• If not found, follow instructions on Factory Recall Campaign information icon.
• Click Here to see Recall Scheduling Flowchart.

Recall information can be verified by the in-house Telematics Team. Please have vehicle information (including VIN) and item(s) you need verified ready. Reach out for assistance only if the VIN Verify sites are down.

• Instant Message (IM): Any member of the Telematics Team (ⓘ) Amber Ayala Barona, Barbara Robertson, Derek Blaine, Gabriela Sandoval, Jasmine Lansi, Jerrold Hawkins, Judith Palacios, Mary Cox, Michelle Wall, Stephen Easter
• Contact Form: If members are unavailable via IM, submit a Verify Request 

• Number assigned to a reported recall by the government agency

• Brand’s specific number for a recall
• Number can be alphanumeric and can vary in length depending on the manufacturer

• Identifier for a specific vehicle (17 digits)
• Displays the car's unique features, specifications, and manufacturer
• The VIN can be used to track recalls, registrations, warranty claims, thefts, and insurance coverage

VIN locations

• Lower left windshield
• Driver side door panel
• Vehicle registration/insurance card

There are three recall status types that might display after you look up a VIN for safety recalls:

• Recall INCOMPLETE – This means that an incomplete or “open” recall was found on the car and the owner should follow the remedy instructions.
• Recall INCOMPLETE. Remedy Not Yet Available – This means that an incomplete or “open” recall was found on the car, but the manufacturer is not yet ready to provide the needed remedy or fix.
• Number of Open Recalls: 0 – This means that either there are no recalls associated with that vehicle or the vehicle has already been fixed.

• Considered a safety concern
• Repaired at the manufacturer's expense

• Considered an enhancement (not safety related)
• Repaired at the manufacturer's expense

• Considered an enhancement (not safety related)
• Repaired at the manufacturer's expense if perform before specific mileage/expiration date

After the expiration date, inspection/repair will be done at the owner’s expense.

• Notice from the manufacturer to the dealer about issues/concerns
• Seen as a warning for potential issues
• Inspections are required

• Extended warranty coverage period on a certain component(s)
• Covered component(s) must be shown to fail under the exact conditions described
• Inspections are required

• Extended warranty coverage period on a certain component(s)
• Covered component(s) must be shown to fail under the exact conditions described
• Repaired at the manufacturer's expense if perform before specific mileage/expiration date
• Inspections are required

After the expiration date, inspection/repair will be done at the owner’s expense.

Drop Offs:

• Customer will have their own transportation.

Early Bird/After Hours:

• BMW - Advise customer to use the envelopes provided to place their keys in the drop slot located in Sales (near Main Showroom).
• BMW Motorrad - Advise customer to use the envelopes provided to place their keys in the drop slot located in the service drive.
• MINI - Advise customer to use the envelopes provided to place their keys in the drop slot located in the service drive.
• All customers should sign the envelope to authorize repairs.

• Not allowed for services at 3 hours (180 minutes) or over
• Not allowed for recalls

Wait times for repairs will vary widely since an accurate repair/wait time cannot be determined until diagnosis has been performed by the technician.

Operates: During normal service hours
 
Radius: No Radius Limit

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Additional Information:

• Lyft's Health Safety Program - Due to coronavirus (COVID-19) concerns, Lyft now requires all occupants to wear a face mask/covering prior to entering the vehicle and during their ride. Lyft will cancel rides if the occupants do not wear masks.
• Uber's Health Safety Program - Due to coronavirus (COVID-19) concerns, Uber now requires all occupants to wear a face mask/covering prior to entering the vehicle and during their ride. Uber will cancel rides if the occupants do not wear masks.

Requirements (ⓘ) Customers with an Ignition Interlock Device (IID) / Breathalyzer on their vehicles are automatically ineligible for loaners/rentals:

• Brand: BMW & MINI only
• Year: No Restriction Provided
• Vehicle Mileage: No Restriction Provided
• Total Duration: 37min or more

Facility (ⓘ) Customers with an Ignition Interlock Device (IID) / Breathalyzer on their vehicles are automatically ineligible for loaners/rentals: Enterprise Rent-A-Car 

Phone Number: (281) 316-1979

Cost: Starts at $35/day

Warm transfer the customer to rental agency to finalize rental reservation

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Additional Information:

• College Student Travel Assistance - With colleges and universities announcing campus closures in response to coronavirus (COVID-19) concerns, Enterprise will be reducing the age minimum and waiving the young renter fees for rentals through May 31, 2020.

Requirements (ⓘ) Customers with an Ignition Interlock Device (IID) / Breathalyzer on their vehicles are automatically ineligible for loaners/rentals:

The Mobile Assist program allows customers to arrange vehicle service at their home or office.

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This dealership did not provide information for this item, refer to an advisor for assistance.

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Requirements:

• Brand: Mercedes-Benz, Smart & Sprinter only
• Year: No Restriction Provided
• Vehicle Mileage: No Restriction Provided
• Total Duration: Takata Airbag Recalls regardless of duration 

Additional Requirements: 

• Radius: 10 Miles or Less
• Location Arrival Times/Driver Departure Times: Refer to Xtime for availability
  (Arrival times could vary based on weather, location, traffic, etc.)

Scheduling Instructions: 

• Add the “Mobile Assist” service to the appointment 
• After scheduling, submit Contact Form for dealer to contact the customer back to confirm appointment and provide exact arrival time
• Same day Mobile Assist service is not allowed

As of 09/30/2024, this dealership no longer supports this program.

Customers can contact Audi on Demand at AudiTalk@Audi.com if they have any other questions or need assistance.

As of 09/30/2024, Audi no longer supports this program.

Customers can contact Audi on Demand at AudiTalk@Audi.com if they have any other questions or need assistance.