Customer Relations Manager - Lillian Davis

Business Development Associate - David Hoke 

Parts Manager - Chuck Jones 

Ford Roadside Assistance

(800) 241-3673

• 5 years or 60,000 miles, whichever comes first.
  

Lincoln Roadside Assistance

(800) 521-4140

• For 2013 and newer:
  No vehicle age or mileage restrictions (Original owner/non-transferable).
• For 2007-2012:
  6 years or 70,000 miles, whichever comes first.

Al's Towing

(760) 745-5933

• If using a referred towing company, charges can be billed directly to the customers’ Repair Order (RO).
• If using a non-referred towing company, payment maybe required by the towing company upon delivery.

Rancho Collision Center of San Diego

8010 Balboa Avenue
San Diego, CA 92111

(858) 300-8192

Rancho Collision Center of San Diego will be closing 6/30/2018. New referral information will be posted as soon as it is received. 

Low Price Auto Glass - North County

(760) 489-6700

Solar Care

(760) 726-1838

Accessories: This dealership did not provide information on this item, refer to an advisor for assistance.

Appearances: This dealership did not provide information for Dents/Dings or Scratches, refer to an advisor for assistance.

• Paint Protection (Automate): Refer to Xtime for all availability and durations

• Paint:
  1. If a customer needs to purchase touch up paint, refer to parts department
  2. VIN number may be needed for exact paint match

Car Wash:

• Complimentary with service: Yes
• Complimentary without scheduling a service: No, car washes can only be performed for vehicles coming in for service (fee applies for standalone car washes – see Xtime for pricing and duration)

Available Detail Options:

• Basic car wash & vacuum
• Interior Detail
• Exterior Detail
• Full/Complete Detail

Refer to Xtime for all pricing, durations, and package descriptions

Coupons must be presented at the time of write up - may be displayed with smart phone / tablet or printed.

Click Here for Current Online Coupons/Specials

Competitor Coupons:
Accepted - only from other Ford dealerships

Expired Coupons:
Accepted - up to 15 days for printed coupons & 30 days for online coupons

• Schedule as Allowed
• Vehicle must be inspected (test drive may be required) – customers are encouraged to ride along with the tech/advisor in order to replicate noise concern
• Please encourage drop offs/shuttles

Appointments schedule after 1pm may be carried over to the next day.

Procedure:

• Complimentary initial diagnosis.

A qualified technician will inspect the vehicle to determine its service needs. Afterwards the service advisor will contact the customer to inform them of their findings and the necessary steps to repair the vehicle.

To view examples of what is intended to be covered during a “Free Diagnosis” Click Here.

Do not schedule, Refer to advisor Thealize Kemp 7722-3253

• Schedule as Allowed - If there is no availability, notify the customer they can come in, but wait time/repair time cannot be guaranteed (vehicle must be inspected first)
• Send courtesy email to the Service Director or the Service Manager only if there is no availability and customer will be coming in.
• Refer to Roadside Assistance (REFERRALS Tab) to verify jump start/towing coverage, if needed.

Please note the images above are examples – they are not the only icons that can depict emergency scenarios

This dealership does not have a separate area for Express. All vehicles must use the same service entrance lanes. The following can be scheduled with the Express team:

• The Works
• Oil Changes
• Tire Rotations
• Wiper Blade Replacements
• Air Filter Replacements

Commercial/Fleet/Company Vehicles:
This dealership did not provide information for these items, refer to an advisor for assistance.

Key fob batteries:

• Walk-ins allowed for key batteries – customer can stop parts department for replacement

Lockout:

• If the vehicle is under warranty - refer customer to roadside assistance

Lost/Stolen Key(s):

• Refer to parts for pricing/ordering
• If customer no longer has possession of keys vehicle must be towed in and new keys must be ordered

Spare/Additional Key(s) needed:

• Refer to parts for pricing/ordering
• All key fobs and spare keys must be brought in so all keys can be programmed 

The following is needed for all new keys or reprogramming:

1. Registered owner must be present at location with vehicle.
2. Registered owner must be able to present current Driver’s License and proof of ownership (title/registration)

This dealership did not provide information about this item, refer to an advisor for assistance.

Supported Makes:

• Ford
• Lincoln
• Mercury

Non-Brand:

Schedule maintenance items as allowed (No diagnostics/repairs/recalls)

This dealership did not provide information about this item, refer to an advisor for assistance.

Radio Codes:

Ford – They do not have radio codes

Lincoln & Mercury - This dealership did not provide information about this item, refer to an advisor for assistance.

Navigation Updates:

Navigation updates can be purchased online at the following addresses – instructions will be provided to perform update.

Ford & Mercury – ford.navigation.com
Lincoln – lincoln.navigation.com

• If dealership assistance is needed, schedule as allowed

Schedule as Allowed

Oops, we've moved! Please refer to the 'Diagnostic Concern/Warranty Work' section

No appointment necessary.

Nitrogen:

This dealership did not provide information on this item, refer to an advisor for assistance.

Repairs:

Tires - Due to safety concerns dealer will replace tires only (no tire repairs performed)
Wheels/Rims - Refer to advisor Thealize Kemp 7722-3253 to coordinate with 3rd party vendor

Replacements/Inquiries/Availability:

This dealership did not provide information on this item, refer to an advisor for assistance.

Run Flats:

If a vehicle does not have a spare tire, it could have a run flat.

Manufacturers recommend an estimated 50-mile range on a run-flat tire at zero pressure up to 50mph under optimal conditions (actual safe mileage is based on many parameters, including vehicle load, speed and ambient temperature).

The International Organization for Standardization (ISO) has developed a universal symbol for self-supporting run-flat tires, represented by a flat tire continuing down the road:

Flood/Water Damage:

• Schedule as Allowed (do not refer to collision unless the vehicle was in an accident)
  1. If there is no availability, notify the customer they can come in. Wait/repair time cannot be guaranteed - vehicle must be inspected first.
  2. Send a courtesy email to ALL service advisors and CC the service director & manager, only if there is no availability and customer will be coming in.
  3. Vehicle should not be driven - this could cause more damage if there is water in the engine.
     1. See Referrals tab for more info on Roadside Assistance coverage and/or Towing
• No Loaners
• Warranty does NOT cover flood/water damage
  1. Insurance claims should be filed.
     1. If the customer does not have flood coverage, cost will be at their expense.
  2. If applicable, Alternate transportation will be provided by the insurance company via the customer's policy coverage.
     1. If the customer does not have rental coverage, cost will be at their expense.

• Saturday: Schedule as allowed, please note repairs/diagnostics could carry over to the next business day. Advisor will provide more information during initial meet. 
• Sunday: Service Dept. CLOSED

Drop off services past 3pm on Saturdays will carry over to the next business day

Windshield/glass concerns including tinting cannot be performed during rainy/snowy weather (Completion times could vary).

Repairs/replacements are NOT covered by warranty. To avoid a direct charge, advise customer to contact insurance provider for repair/replacement coverage.

Window Tinting:

See REFERRALS tab for recommendation

Windshield (Front/Rear):

• Repair - This dealership did not provide information on this item, refer to an advisor for assistance.
• Replacement - See REFERRALS tab for recommendation

Non-Windshield Glass:

• Replacement - See REFERRALS tab for recommendation

• Number assigned to a reported recall by the government agency

• Brand’s specific number for a recall
• Number can be alphanumeric and can vary in length depending on the manufacturer

• Identifier for a specific vehicle (17 digits)
• Displays the car's unique features, specifications, and manufacturer
• The VIN can be used to track recalls, registrations, warranty claims, thefts, and insurance coverage

VIN locations

• Lower left windshield
• Driver side door panel
• Vehicle registration/insurance card

There are three recall status types that might display after you look up a VIN for safety recalls:

• Recall INCOMPLETE – This means that an incomplete or “open” recall was found on the car and the owner should follow the remedy instructions.
• Recall INCOMPLETE. Remedy Not Yet Available – This means that an incomplete or “open” recall was found on the car, but the manufacturer is not yet ready to provide the needed remedy or fix.
• Number of Open Recalls: 0 – This means that either there are no recalls associated with that vehicle or the vehicle has already been fixed.

• Considered a safety concern
• Repaired at the manufacturer's expense

• Considered an enhancement (not safety related)
• Repaired at the manufacturer's expense

• Considered an enhancement (not safety related)
• Repaired at the manufacturer's expense if perform before specific mileage/expiration date

After the expiration date, inspection/repair will be done at the owner’s expense.

• Notice from the manufacturer to the dealer about issues/concerns
• Seen as a warning for potential issues
• Inspections are required

• Extended warranty coverage period on a certain component(s)
• Covered component(s) must be shown to fail under the exact conditions described
• Inspections are required

• Extended warranty coverage period on a certain component(s)
• Covered component(s) must be shown to fail under the exact conditions described
• Repaired at the manufacturer's expense if perform before specific mileage/expiration date
• Inspections are required

After the expiration date, inspection/repair will be done at the owner’s expense.

Drop Offs:

• Customer will have their own transportation.

Early Bird/After Hours:

• Advise customer to use the envelopes provided to place their keys in the drop slot located in the service drive gate.
• Customers should sign the envelope to authorize repairs.

Policy:

• Not allowed for services at 2 hours (120 minutes) or over.

Wait times for repairs will vary widely since an accurate repair/wait time cannot be determined until diagnosis has been performed by the technician.

Operates: Monday-Saturday 7am-4pm

Radius: 10 Miles

Departure times are: 7:30am, 8:30am, 9:30am, 10:30am, 1pm, 2pm, 3pm, & 4pm.

A complimentary loaner cannot be reserved at this dealership.

Facility: Green Leaf Rent-A-Car (1 block away)

Operates: Monday-Friday 7:30 am-6 pm & Saturday 9 am-1 pm

Phone Number: (760) 294-7052

Cost: Will be discussed at service write-up.

This dealership does not have a courtesy Valet/Pick Up & Delivery Program.