Help Line Survey Your Name * Name of Help Line Attendant (who answered your call?) * What was the reason for your call? (optional) Were you greeted in a friendly manner? * Yes No Did the Team Lead or Senior Agent ask questions to help understand your concern? * Yes No Was the attendant knowledgeable? * Yes No Did the attendant provide you with suggestions that you can apply on future calls? * Yes No Were you satisfied with the overall response of the Help Line Agent? * Yes No Did the attendant thank you for calling the Help Line? * Yes No In the future, will you call the Help Line for assistance? * Yes No If you answered 'No' for the previous question, why not? Do you have any additional comments that you would like to share? If so, please share them below.