*Help Line Survey Your Name * Name of Help Line Attendant (who answered your call?) * What was the reason for your call? (optional) Were you greeted in a friendly manner? * Yes No Did the Team Lead or Senior Agent ask questions to help understand your concern? * Yes No Was the attendant knowledgeable? * Yes No Did the attendant provide you with suggestions that you can apply on future calls? * Yes No Were you satisfied with the overall response of the Help Line Agent? * Yes No Did the attendant thank you for calling the Help Line? * Yes No In the future, will you call the Help Line for assistance? * Yes No If you answered 'No' for the previous question, why not? Do you have any additional comments that you would like to share? If so, please share them below. If you are human, leave this field blank.
